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Full Rating Profile
  • NorthWestPharma

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.25/10 6.25/10
    Chance of future purchase: Rating 5.00/10 5.00/10
    Shipping & packaging: Rating 5.42/10 5.42/10
    Customer service: Rating 5.50/10 5.50/10
    Return/Replacement policy: 0.00/10

44 Customer Reviews

Rating 4/10

"I placed an order on 7/21/15. It was not processed or acknowledged so I called a few days later. I learned it was being held up due to a conflict in previous prescriptions. After being on hold and then finally discussing the conflict and getting a solution I was told the order would be processed. The following day they called to have the exact same conversation because the employee did not document the solution.

On 7/27 (now a full week since I placed the order) they called to discuss the conflict in prescription again. I asked for a supervisor who offered nothing for the inconvenience.

Also be aware they no longer accept credit cards. You must write an old fashioned paper check - then mail it in. This delays the process even more. Then medication is issued form other countries NOT CANADA but China, or Turkey, etc. All in all expect to wait 7 or 8 weeks for your order and for the process to be held up due to employees not getting the order correct.

This review was modified by TimothyPT on July 27 2015 06:34:25 AM

Rating 8/10

"I have used this company for 3 years. I have had to price check other sellers and get NWP to match the competitor price, as NWP is always higher. Shipping time has averaged 3 1/2 weeks. My Rx has been shipped from England. Payment is now no longer accepted by credit card-- faxing or mailing a check is the only payment option. "

Rating 4/10

"Last yr. order an item and received the product but not in the form I ordered. This yr. I tried again and they sent me the product with the manufacture date of 2013! What gives? I know meds. have a shelf life but I would like something more recent. "

Rating 10/10

"I have been buying RX from NW for 5 years at a 70% reduction in the US retail price. My US RX insurance company will not cover it. Orders and shipment have never been late. US RX mfg company has been able to postpone patent expiration for 2 years. Thank you NW Pharmacy ! This recomendation is completely voluntary on my part. "

Rating 2/10

"I ordered a Cialis generic from Northwest. I have taken most of the prescription with very mixed results. Most of the time, there is no reaction to the drug. A few times I got the leg cramps, but no other "benefits". Twice, I got very sick, with symptoms that would seem to implicate a chemical poisoning. The first time I didn't relate it to the Tadacip, the second time I did.
I did get some benefit from part of the tablets, but no where near the effects of a true Cialis tablet, like I would receive in the states.
I believe that the products have no Quality Assurance, and that Northwest doesn't care.
I'm still trying to talk to a Pharmacist, to get some kind of resolution. When I call they are not available and say they will call back in 2 or 3 days.
I will not ever buy anything from this company again, and am writing my next email to the companies that say that we can trust them.

This review was modified by Alecat on March 06 2015 11:04:36 AM

Rating 10/10

"My husband & I have been ordering from Northwest Pharmacy for almost five years. We are very thrilled to be able to get generic form of Cholesterol medicine for husband at much much lower cost than brand name USA. Not sure why folks are having such a hard time. We can always reach customer service by phone. Yes you have to plan ahead and allow sufficient time for shipping from other countries - maybe 3 weeks. Yes the packaging is different but ingredients are same. Sometimes things happen with orders just like in USA but call NorthWest Pharmacy customer service and they will work with you. "

This review was modified by Colorado555 on January 29 2015 08:55:38 AM

Rating 10/10

"We have been ordering prescriptions from Northwest Pharmacy for several years, and we have been very satisfied. Of course, you have to plan ahead to get your refills because of shipping and the US customs service. However, there are medications that family members need but cannot afford any other way. It's sad that our government doesn't show more concern for its citizens and regulate pricing like other developed countries. I don't know how I am expected to answer the question below ("Did NorthWestPharmacy.com ask you to write this review?) Does checking the box mean "yes" or "no", but for the record, they did not. This was completely voluntary."

Rating 10/10

"Northwest Pharmacy has always done a VERY good job for us by getting generic and brand name prescriptions at reasonable prices that if purchased in the United States would cost a whole lot more. The profit driven healthcare system in the United States is an unmitigated disaster with many patients having unnecessary tests and being over-treated as well as many who are not sufficiently treated; identical health care in Europe is at least 50% less. The website does not automatically give the best prices in some situations, but all you have to do is to pick up the phone. "

Rating 10/10

"I run a business with a public portal. It distresses me to see disgruntled customers time an again ragging about bad service and very little from happy ones! Therefore, I am going to leave a glowing review for Northwest Pharmacy. I have been using them for approximately 4 years now. I've never had an issue we could not solve together to my satisfaction! Please do not confuse this company with North Drugstore. Totally different experience!"

Rating 2/10

"Have ordered from them for 3 years - initially service was okay, although incredibly SLOW - but has really gone downhill now. They will take you $$ without giving you what you ordered and try to justify by saying you (the customer) are at fault. Will not use this company again!"

This review was modified by informed-buyer on December 13 2014 10:55:32 AM

Rating 2/10

"Previously my experience with northwest had been good. My most recent order has completely changed my opinion. On Oct. 9, 2014 I placed an order for a prescription. On Oct. 16 I received an email stating my order was shipped from the UK. On Oct. 21,I received a voicemailnstatinf that the product was out of stock and the order was canceled. On Oct 21 I placed an order for the same prescription in a different form. It is now Oct 28 and my order still shows as in process. I have sent several emails but cannot get a reply. I will be looking for a new pharmacy."

Rating 2/10

"Customer service on my most recent order was poor. They cancelled an order supposedly because my credit card did not go through. The credit card was good so they must have made some kind of error. They did not contact me via email, which is how I usually communicate with them--just cancelled the order. When I noticed my credit card had not been charged I called them and got the order resubmitted, on the same credit card, but they refused to honor a discount code I had on my original order. It is a good thing I noticed my credit card had not been charged and called them or I would have run out of the medications I had ordered. This company was not reliable on this order."

This review was modified by tfuzz2178 on September 17 2014 09:36:27 AM

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Rating 2/10

"Been using this pharmacy for a couple years, switched dose of Climara patches. Supplier from Turkey, they didn't work. I read on internet Turkey is producing counterfeit medicine. I believe I was sold counterfeit. Pharmacist called me, no refund unless within a month. Took over two weeks to receive from Turkey. Very disappointed in NW pharmacy. Will never order Climara again from them. "

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Rating 10/10

"I'm quite surprised by the reviews, so I guess only those who are dissatisfied write reviews. I've used them for more than 4 years. The only difficulty I've had is that with a credit card charge it's billed from an out of the country bank, so my credit card company put a flag fraud alert and held up the payment. After I straightened it out, and the "problem" was more the security of my credit card company., and that's not a problem.
The one thing that really impressed me when I expressed concerns about drugs coming from foreign companies after an article the the NY Times, I sent an E mail to NorthWest. Within a day a pharmacist called me, and spent at least 10 minutes telling me about how they pick the pharmacies they use overseas and the personal onsite inspections they make.
I was satisfied, and really appreciated the personal attention to my concerns.

Rating 2/10

"I ordered 250$ USD of prescription medication and I recieved an empty cardboard box from a unknown pharmacy in Switzerland. Empty. No meds whatsoever. No indication of tampering, box had not been opened or resealed. Just empty. Called NW pharmacy- "oh, we will look into that". Got back with me and said the oversea pharmacy said they mailed it so it must have been mailed.
This is depsite the fact that the weight on the box from a swiss post office says it weighs less than 50 grams, less than a US ounce.
No refund. I bought a cardboard box for 250$ USD and NW pharmacy does not care at all. Beware.
YOu are taking a big risk if ordering from them. Mail is not certified, their address and "excellent customer reviews" are bogus. Try to write a review on their website- Im a verified buyer and it does not have any link whatsoever to write a review. Better Business Bureau? Doesnt even have them listed as a business in "Langley, BC" . Scam.

This review was modified by chitsey on July 21 2014 06:54:40 PM

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