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Stores > NorthWestPharmacy.com

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  • NorthWestPharma

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
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  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: Rating 5.00/10 5.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

48 Customer Reviews

Rating 2/10

STOP ! Think twice before ordering from NorthWestPharmacy

"I reside in MI. USA. I have submitted a prescription and ordered this class of drugs from this company before. The first prescription worked as expected with one exception; maximun effective results are limited to a shelf life not exceeding 120 days. The product in question is a generic equivalent of a 20mg E.D. drug. Re this, my second order, I experienced a failure rate of 5 out of 7 tablets. You do the math. When I say failure I mean zip, nothing ! I may as well have taken a vitamin C. Incidently, I have taken 5mg tab. , with the same active ingredient, albeit Brand, with 100% positive results. I contacted NorthWestPharmacy within 3 to 4 weeks of receiving goods and experiencing said unacceptable results. The first alleged Pharmacist I spoke who went by "JAZZ". He TO'ED me a another person I could not understand......excuse me for sounding ethno centric but are there any Patels left in India or did they all move to Canada and Silicone Valley ? ! First I was told my claim was beyond their 14 days from receipt of goods period to file a complaint. My reply was..."you don't take this tabs every day.....how would one know anything within 14 days" "We'll get back with you" Next call I got was from English speaking.. high school girl "well I don't what the problem is " ! I should have asked her how happy she would be if her boyfriend's "junk" did't work ? Next call was from Indian speaking lady....surprise !...they were going to bend the rules and give me an inhouse credit only for unused portion., but I must first mail unused product to the United Kingdom for "disposal" . I checked with the US Post Office. Lay person mailing prescription drugs (must disclose contents) international....min. $35.00. I called pharmacy back. "we will not issue a RA (return authorization envelope) nor will we reimburse you for any postage" My contention: NorthWestPharmacy is conducting an international business for profit while hiding behind the facade of a honest and trustworthy merchant. I am challenging the efficacy of the product they sold me. Their alleged warranty/customer satisfaction is a sham. Apparently others have been duped with experiences similar to mine. They are an apparent stranger to the concept of Good Faith. They think they are untouchable. Don't underestimate consumer sentiment and the long arm of justice."

This review was modified by private46 on March 15 2016 10:54:10 AM

Rating 2/10

"I've been ordering generic Viagra (Sildenafil Citrate) from Northwest Pharmacy for about 2 years now. My first orders were fine. The drug worked as I expected (I have taken the "branded" version so I knew what to expect). However my last two orders (32 pills per order) have been unsatisfactory. I called customer service after I had taken a few doses of my previous order. The pharmacist/customer service representative implored me to keep taking the medicine and I followed his advice. I got mixed results from that order. Not having an alternative, I placed another order with Northwest Pharmacy. I have taken two pills with no result. I am in good health and only take Flowmax on occasion. I'm an avid cyclist and typically ride between 20-30 miles week, sometimes as many as 50 miles.

My take on Northwest Pharmacy is they are just a intermediary and either, don't have a way of testing the drugs they distribute or choose not to conduct their own quality control. I think that's shortsighted. With sites like this one, if a person does their research they will avoid ordering from Northwest and pretty soon the word will spread. Maybe their business model is short-term profits are better than long term customer loyalty?

Anyway I started out liking this company but my feelings have soured.

My rating of the cost of the product is low because even though the cost is low, the product doesn't work. Check the ratings and find another site at least for E.D. drugs.

This review was modified by Carp1951 on September 24 2015 01:01:18 AM

Rating 4/10

"Purchasing my generic topamax has been a nightmare! I have been buying from here for a couple years now and breaking pills because they are cheaper to buy and it was recommended originally by the agent from NorthWest Pharmacy. After purchasing over a week before and having seen the doctor even earlier in the day, I finally get a call from an agent saying that the pharmacy said they won't fill my prescription that I've been ordering for ages and either I pay twice as much or get the doctor who is over an hour away who I just left to write something else. If they had done their job on time it wouldn't have been so bad. But it got worse. I had the doctor fax a new script (on the morning of the 17 because the customer service people faxed instead of called so the nurse missed her before she left the day before) , and today is the 21st (my purchase date was the 7th) and I just now got a call asking which script I wanted to use. What on earth?! The whole reason I even had a new one is because they had issues! I asked if my prescription was delayed and he told me no twice, but when I asked him if it had been sent yet he told me no, so I told him it clearly has been delayed and I am not thrilled about this entire issue. Several weeks later and they still can't get their acts together.
I already had to put my checking account on file for my last purchase instead of using my credit card and I hate that already!

This review was modified by Thingyfinder on September 21 2015 12:20:15 PM

Rating 2/10

"I received generic a Advair inhaler for asthma, manufactured in Mauritius. It was ineffective and was clearly not even close to the same brand name inhaler, let alone equivalent. I had my physician write a prescription specifying no generic substitutions, and received what was supposed to be genuine Advair, and also made by Glaxo Smith Kline, the parent company, but manufactured in Turkey. Within two weeks I had such severe dry mouth and near complete lack of saliva production that I feared I had Sjogren's disease (I'm an internist myself) and feared my dental enamel would be rapidly eroded. After stopping the supposedly brand name Advair from NothWest Pharmacy, my dry mouth and saliva production completely returned to normal. At least in regard to Advair, this online pharmacy should absolutely be avoided."

This review was modified by LDGoo on August 31 2015 12:54:35 PM

Rating 4/10

"I placed an order on 7/21/15. It was not processed or acknowledged so I called a few days later. I learned it was being held up due to a conflict in previous prescriptions. After being on hold and then finally discussing the conflict and getting a solution I was told the order would be processed. The following day they called to have the exact same conversation because the employee did not document the solution.

On 7/27 (now a full week since I placed the order) they called to discuss the conflict in prescription again. I asked for a supervisor who offered nothing for the inconvenience.

Also be aware they no longer accept credit cards. You must write an old fashioned paper check - then mail it in. This delays the process even more. Then medication is issued form other countries NOT CANADA but China, or Turkey, etc. All in all expect to wait 7 or 8 weeks for your order and for the process to be held up due to employees not getting the order correct.

This review was modified by TimothyPT on July 27 2015 06:34:25 AM

Rating 8/10

"I have used this company for 3 years. I have had to price check other sellers and get NWP to match the competitor price, as NWP is always higher. Shipping time has averaged 3 1/2 weeks. My Rx has been shipped from England. Payment is now no longer accepted by credit card-- faxing or mailing a check is the only payment option. "

Rating 4/10

"Last yr. order an item and received the product but not in the form I ordered. This yr. I tried again and they sent me the product with the manufacture date of 2013! What gives? I know meds. have a shelf life but I would like something more recent. "

Rating 10/10

"I have been buying RX from NW for 5 years at a 70% reduction in the US retail price. My US RX insurance company will not cover it. Orders and shipment have never been late. US RX mfg company has been able to postpone patent expiration for 2 years. Thank you NW Pharmacy ! This recomendation is completely voluntary on my part. "

Rating 2/10

"I ordered a Cialis generic from Northwest. I have taken most of the prescription with very mixed results. Most of the time, there is no reaction to the drug. A few times I got the leg cramps, but no other "benefits". Twice, I got very sick, with symptoms that would seem to implicate a chemical poisoning. The first time I didn't relate it to the Tadacip, the second time I did.
I did get some benefit from part of the tablets, but no where near the effects of a true Cialis tablet, like I would receive in the states.
I believe that the products have no Quality Assurance, and that Northwest doesn't care.
I'm still trying to talk to a Pharmacist, to get some kind of resolution. When I call they are not available and say they will call back in 2 or 3 days.
I will not ever buy anything from this company again, and am writing my next email to the companies that say that we can trust them.

This review was modified by Alecat on March 06 2015 11:04:36 AM

Rating 10/10

"My husband & I have been ordering from Northwest Pharmacy for almost five years. We are very thrilled to be able to get generic form of Cholesterol medicine for husband at much much lower cost than brand name USA. Not sure why folks are having such a hard time. We can always reach customer service by phone. Yes you have to plan ahead and allow sufficient time for shipping from other countries - maybe 3 weeks. Yes the packaging is different but ingredients are same. Sometimes things happen with orders just like in USA but call NorthWest Pharmacy customer service and they will work with you. "

This review was modified by Colorado555 on January 29 2015 08:55:38 AM

Rating 10/10

"We have been ordering prescriptions from Northwest Pharmacy for several years, and we have been very satisfied. Of course, you have to plan ahead to get your refills because of shipping and the US customs service. However, there are medications that family members need but cannot afford any other way. It's sad that our government doesn't show more concern for its citizens and regulate pricing like other developed countries. I don't know how I am expected to answer the question below ("Did NorthWestPharmacy.com ask you to write this review?) Does checking the box mean "yes" or "no", but for the record, they did not. This was completely voluntary."

Rating 10/10

"Northwest Pharmacy has always done a VERY good job for us by getting generic and brand name prescriptions at reasonable prices that if purchased in the United States would cost a whole lot more. The profit driven healthcare system in the United States is an unmitigated disaster with many patients having unnecessary tests and being over-treated as well as many who are not sufficiently treated; identical health care in Europe is at least 50% less. The website does not automatically give the best prices in some situations, but all you have to do is to pick up the phone. "

Rating 10/10

"I run a business with a public portal. It distresses me to see disgruntled customers time an again ragging about bad service and very little from happy ones! Therefore, I am going to leave a glowing review for Northwest Pharmacy. I have been using them for approximately 4 years now. I've never had an issue we could not solve together to my satisfaction! Please do not confuse this company with North Drugstore. Totally different experience!"

Rating 2/10

"Have ordered from them for 3 years - initially service was okay, although incredibly SLOW - but has really gone downhill now. They will take you $$ without giving you what you ordered and try to justify by saying you (the customer) are at fault. Will not use this company again!"

This review was modified by informed-buyer on December 13 2014 10:55:32 AM

Rating 2/10

"Previously my experience with northwest had been good. My most recent order has completely changed my opinion. On Oct. 9, 2014 I placed an order for a prescription. On Oct. 16 I received an email stating my order was shipped from the UK. On Oct. 21,I received a voicemailnstatinf that the product was out of stock and the order was canceled. On Oct 21 I placed an order for the same prescription in a different form. It is now Oct 28 and my order still shows as in process. I have sent several emails but cannot get a reply. I will be looking for a new pharmacy."

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