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Stores > Nordstrom

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  • Nordstrom

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Payment options

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    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
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    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
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    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 4.17/10 4.17/10
    Chance of future purchase: Rating 3.33/10 3.33/10
    Shipping & packaging: Rating 3.33/10 3.33/10
    Customer service: Rating 3.33/10 3.33/10
    Return/Replacement policy: Rating 3.33/10 3.33/10

50 Customer Reviews

Rating 2/10

"I would rate Nordstrom as ZERO star if I could. My order was placed on 12/15. At that time, they offered a gift with purchase with a $50 order. On 12/16 and 12/17, the offer and supply was still available. I received the shipping confirmation email on 12/17 saying that my order has been shipped. When I read the email, I saw my gift with purchase was cancelled. No one contacted me or emailed to let me know why it was cancelled. So I contacted Nordstrom customer service at 1 pm on 12/17, Stephanie promised that she would be sending me the gift and she would email me to confirm it. I did not see any emails from them so at 7 pm on the same day, I contacted them again. Anderson J was the one who talked to me. She was not helpful at all. She just told me the gift was not available and if I was not happy, I could just return my order anytime. Is that the way how Nordstrom treat their customers? Why I get punished even though that was all their fault. She even said that she saw the conversation between Stephanie and I because it was out of stock, Stephanie could not send me the gift. Again, no one called me or emailed me to let me know about that. When I told her that I was not happy, she said I could talk to her supervisor and just hung up on me.

If anyone wants to place an order on Nordstrom, please BE AWARE!!! Even though the website says that it is available and your order goes well and they take your money, do not expect you would receive your order as you expected. They WILL NOT email or call you if there is any problems. ALL THEY DO IS TAKE YOUR MONEY AND SEND YOU WHATEVER THEY WANT. Thank you Nordstrom for this experience!! I will tell all of my friends and my family so they will never shop at your stores and website anymore!

This review was modified by Hellosunshine on December 17 2015 08:27:53 PM

Rating 2/10

"My Order Number: 801986210 was placed 11/29/2015
11//30/2015 Item is still available within Nordstrom store.
12/03/2015 contacted Customer Support - Order not yet shipped. Beauty Stylist said: "Today is day fourth. Your Oder will be shipped today or tomorrow".
12/06/2015 Order Cancelled - Unable to Fulfill...

DO NOT ORDER from this store if you need something ASAP!!!
Customer support - lie to his customer
This store absolutely not care about his reputation

BEWARE Nordstrom store

P.S. My funds are still in hold, Nordstrom do not care to refund my money!!!!


Rating 10/10

"My barely worn Tory Burch boots lost a T. I contacted Tory Burch and they were horrible. Nordstrom was awesome in handling the situation. Way to go Nordstom!"

Rating 10/10

"Since I do not like shopping at store, I really enjoy shopping at their website. It is easy to browse and find what I like. Sizing information is accurate. I placed an order on September 27th, received the products on September 29th. Return is free and easy. I'm happy!

Quality is the word!

Rating 2/10

"I looked online to buy an eyeliner that Sephora has been out of stock of for about two months now. This eyeliner is 23$, and Nordstrom quoted me 8$ shipping to Canada so I thought "I might as well." Even at checkout, it said 12$ shipping and I agreed. Well, go to look at my order receipt and the shipping is over 20$! I paid 53$ for one stinking eyeliner pencil! The only reason I haven't called for a return is the fact that NOWHERE here has this particular item in stock. I could have lived with the shipping price if I had agreed to it at first rather than finding out because my bank account was a bit short."

This review was modified by Actarvisa on October 05 2015 10:56:04 AM

Rating 2/10

"I ordered a package, which arrived 3 weeks later (Which is waaaay to late), but at the arrival I needed to pay an extra 60 % (for handling, tax, and delivery). However Nordstrom had guaranteed me that no extra cost would be added when shipping to my country..

So well. When you buy, add a 50 - 60 % to your cost, if you want to know the real price

Rating 2/10

"I am fan of Nordstrom, no complaints until now. But last time they cheating me and sure it will be the same with every customer. The person at the checkout (Northpark, Dallas) put a bar code sticker on the price and increased the item price $10. I don't believe increasing price with a additional sticker is some thing can not be done by one person or single store, so the whole system of Nordstrom is corrupt."

This review was modified by dedbod on August 01 2015 11:22:20 PM

Rating 2/10

"Having shopped at Nordstrom for almost 30 years, the luxury retailer has maintained and escalated luxury prices while cutting all of the luxuries, customer service, and quality. Nordstrom can regularly sell items at 50 percent off and still make a healthy profit so the company is constantly overcharging customers. Now the retailer has eliminated its Half Yearly sale - the one time every six months customers have an opportunity to purchase mediocre quality, brand-name clothing at a marginally competitive price."

This review was modified by alamorteguy on June 14 2015 01:59:29 PM

Rating 10/10

"I love Nordstrom! Loyal customer for my entire life! Best customer service I've seen!"

Rating 10/10

"Found a great blouse that I'm very happy with. Prices seem the same as in store, but it's possible to find discount coupons from time to time. Good shipping"

Rating 2/10

"I've been a big fan of Nordstrom for the convenience. I like high-end perfectly tailored clothes, but I'm a bargain-hunter. I want the best bang for my buck. I also want convenience. I want a pleasant, easy and fast shopping experience.

For years Nordstrom gave me all of that and more. The reason I’m giving 1 star isn’t because they’re really awful now, but they have dropped so far from what they were, that I don’t feel like shopping there anymore. I used to spend a lot more there than I normally would have because I didn't have to haunt sales and second-guess my purchases. If I saw something I liked I just bought it. Several times their wonderful return policy meant that if I noticed something I bought went on sale I could get the cheaper price, even over a month later. That really gave me the confidence to just buy whatever I wanted. I didn't always bother to check for sales, but I knew that if something was really outside what I wanted to spend I didn't have to wait to see if it went on sale. I could just buy it when I saw it.

This last Christmas changed my perception of the whole chain. I bought a beautiful and very expensive silk robe from the San Francisco store while visiting. I came back home to Seattle after the holidays, and found out it had gone on sale. I didn’t have time to go into a store, so decided to email the customer service line. They told me they could adjust the price if it was placed in the last two weeks. Since it was longer than that since I bought it, I was told I needed to call the location I bought it from and ask them if they’d give me the discount. They were very polite about it, but I would have to make time for a phone call with a different person, and may or may not get the sale price out of it.

All in all I’m very disappointed. I'm sure many stores will still be wonderful. Some sales people will be more interested and empowered to help; but I'm no longer confident I'm going to get that same great experience everywhere. I’m sure I’ll buy something from Nordstrom’s again, but it will now be my last choice instead of my first, and I’ll probably drop my credit card account at some point as well.

This review was modified by Hermione on February 26 2015 11:58:09 AM

Rating 8/10

"Nordstrom is generally great at handling customer concerns. I bought a dress that had a rip in the shoulder and I had to make the hour long commute to return it. While I wish they would have credited me something extra for my trouble and money returning it, they did reorder the dress to have it shipped to my house. I am very pleased with the dress, and I am glad I was able to get a replacement."

This review was modified by rebka on February 07 2015 11:18:46 AM

Rating 10/10

"Ordered 6 items and get them shipped to Canada.
With their Border-free service, paid only Canadian taxes and $10 shipping free. 10 days after, everything arrived with no problem. Great job, Nordstrom. Will buy again.

Rating 10/10

"Love this place. Order all of the time. Frequently visit stores. On the rare occasion that I have had a problem it has been taken care of immediately."

Rating 10/10

"I found this same Shelli Siegel dress at another dept store so I knew it fit before I ordered it online.
Nordstrom's price was 40% less than the other store's(since it was on sale)
Love the shape and fit of this dress. It looks like a skirt/blouse but is actually one piece. Looks amazing with black textured tights and boots!

This review was modified by GracieandSophiesmom on November 18 2014 02:32:50 PM

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