Apparel & Jewelry
visit nordstrom.com »
"Nordstrom stores are very dependable. Their buyers are generally great, and the stores stock high-quality and reasonably-priced apparel and other items, particularly shoes (they carry highly unusual sizes; Nordstrom began as just a shoe store in downtown Seattle and the company has maintained the shoe side of the stores particularly well). Best of all, the return policy is superior, and if a product does not hold up, Nordstrom will take it back without hassle. "
"I have been both to the Nordstrom stores and ordered from their online websites. I have to say I am pretty impressed with the quality of their items. It is true they are pricey but I knew that going in. I would recommend this store to people trying to upgrade their style!"
"I love Nordstrom!! They have an excellent online selection, fair pricing, free shipping and no hassle returns. Theit customer service is the best of any modern department store"
"They shipped the product from a local store so it came very quickly. The prices are a bit high but the quality of their products is generally very high."
"Ordered 230$ uggs (with tax- 250$) to be delivered by mail since they didn't carry them in the store. They said it would take 3-8 days and it did take the full 8 days. Also when I received them they where used and not in original packing. It had looked as if they where returned and just shipped out again without any care or inspection what so ever. I am extremely disappointed and shocked considering it came from such a large well known business. I expect much much more from them. If I knew that I would get a used pair of uggs for the same price as a new pair I would have just ordered directly from UGG. deffinately do not trust the mail away from Nordstrom"
"I had ordered several items from them. Good customer service. Timely delivery."
"I have had nothing but trouble with Nordstrom with my first foray into shopping online. I ordered a pair of boots and they arrived promptly. Unfortunately they were defective as a section of the sole was commin unglued from the boot. I was messed around so much trying to return the boots and recoup all the money I had paid (they wouldn't exchange re Australia) and they wanted me to pay these huge return costs to send the boots back. I was online with so many different 'customer service reps' over the next 3-4 weeks trying to get it sorted so that I wasn't footing the bill for the defective product they had sent me. Finally they agreed to pay the return postage and credit me pretty much all of what they had cost me to get them to Australia. Foolishly, I then dicided to give them another try and reordered the boots. This time they sent me a pair of USED boots of a completely different colour than the original ones that had been sent and that I had ordered. I'm starting to think the company deals in seconds and used items. I haven't got the time, energy or inclination to go through the return process yet again. I guess being an Australian customer means you get treated like crap. Complegtely disappointed with the whole scenario and will NEVER use Nordstrom again."
"I just had an awful experience with Nordstorm.com. Nordstrom was once a reliable retailer but sadly it appears as though at least the website part of the company is not up to providing quality service. Where to start?1) No giftwrapping option for my item2) Recived an email saying item was shipped with not tracking number available. Three days later I get another email stating item was just shipped and now I have a tracking. 3) The clothing was obviously opened and returned. Clothing just placed in a box, no bag and a brown tissue wrapping with a broken seal. I could get a better customer experience ordering from Sears. Very sad."
"I like Nordstrom, like their stores, love their products.. but not so much about the price. It hurts even more to shop here when they don't participate in special events like Black Friday because they believe "their prices are the best." No it is not. Not compared to Macy's anyway. The average person cannot afford anything in this overpriced store. But nonetheless, I love it and will continue to shop here...I always loved LOVED their "order online, pick up in store" option, and their return policy is genius! It's even better in-store that when you make a special order, they always waive the $10 shipping fee for you. But the only major downside of doing so is that Nordstrom takes FOREVER to process the order and ship it! Granted the order came from another store that has the item you want in stock, but I cannot shake the fact that it takes them up to 2 weeks to process a simple order and ship it. Ridiculous.The first time I made a special order from Arden Fair Nordstrom for a Bal Coin purse, it was in a color they did not have in stock. The order came from Washington (west coast, not DC), and it took them 2 weeks to process and ship the order. Don't even bother with their so-called "FedEx" tracking number on the receipt either, because it does not work.When my order did arrive, I was horrified that they just tossed this $300 coin purse into the box with no protection whatsoever. The studs came right off its screw and it was unrepairable. I was furious. However the second time I did special order for an MJ ring, the item came a little more properly packed, thankfully. I was worried the whole time. Their return policy for web/mail order items is fantastic. They accepted the return right on the spot, no questions asked.I'm not sure if I'll ever do another special order in their store, though. I always worry about the item breaking and I have to get it returned. Nordstrom needs to speed up their processing and shipping speeds when making a special order. I don't want to wait 2 weeks to ship something that should've taken up to 5 days to deliver to me. Gimmie a break Nordies."
"I've been a Nordstrom b&m shopper for years (and more recently online for some things). I love this store. Customer service is always exemplary be it at the counters or in the well-appointed fitting rooms. Returns are no hassle. Quality reigns here in products and service. This is my go-store for clothing, shoes/boots, and gifts. Their credit card program - points program isn't bad either. "
"I'm not fond on overly detailed reviews so this will be an executive summary.Online Chat help either doesn't have the tools they need to answer simple questions or are illiterate. Site indicated products were available, but Chat said, "Not in stock" and when challenged about the discrepancy said, "There's a problem with that page." Duh.BTW, Chat was wrong; products *were* in stock. Duh.(I know that because I decided to believe that naughty page rather than Chat.)Fulfillment of order was OK.They charge a "Handling fee" if you use the provided shipping label but mention that only in the very fine print. Duh.We will not order from Nordstrom.com again and after this experience we're less likely to bother with their overpriced stores either. There are much better choices out there."
"I ordered a Curio Cable Knit Swing Cardigan from Nordstrom online and received the shipment on 8/6/10. When I opened the box and removed the tissue on top, what I saw was some loose thread with a missing big button, 3rd from the top. I checked the box if any loose button was inside or an extra one normally attached to the coat but I couldn’t find any. I was so surprised and disappointed as this was ordered from Nordstrom, not from ebay. I won’t be surprise if I received an item with a defect, but can’t believe a big button right in the front missing. It was so obvious. The packing slip stated it shipped out from Palo Alto’s Nordstrom in Stanford Shopping Center. I called their customer service and request an exchange. They agreed to send me another one and asked me to send the one without the button back to Nordstrom, but I couldn’t find the return label inside the box either. Next time if I order online, I have to put a note “don’t ship from the Stanford Shopping Center store”."
"Nordstroms is the BEST STORE EVER! Their prices and policies are unbeatable. There is free exchanges so you don't have to worry about ordering the wrong size. You can easily return anything to a store at any time. No more buyer's remorse!The customer service is outstanding. I especially like the Live Chat feature. They are always kinds and courteous. They will look up a product for you in stores if it is out of stock online.All my orders arrive very fast within a few days. They will notify you immediately if they are out of stock in something.For stress free shopping, I choose Nordstroms!Edit (07/05/10): To the people who found my review unhelpful... I shop Nordstroms store and online very frequently and have always been very happy with their service and have never had a problem. How many times have you shopped there? Once?Edited review:They have since altered their policies a bit to combat the down economy. It is understandable and they are still better than other department stores out there, but I am disappointed in their new price match and price adjustment policies. I talk to a girl in their live chat and she completely denies the change in policy, which is what makes me angry. If you're going to change the policy that's fine, but don't lie to me about it too. "
"The best store for customer service. I have been shopping online for almost 10 years and although they have their kinks once in a while, you can always work it out. The new website inventory system that they instituted in August 2009 has had some issues with items they claim they have and then it turns out they don't. They did this to me a few times but as a result, they sold me a $195 lagos pendant for $88 when the $88 one was not available. If you have a real issue, you have to ask to speak to a supervisor or manager at the customer service level. I have spent thousands of dollars there buying and returning and I think they are the best. And, they are the only major retailer with such a lenient return policy."
"bought a few premium denim from them, found out the store had it cheaper than online, so the matched it and still shipped it FREE. not the best price, but has a good selection of high end stuff"
Share your shopping experience and interact with1,965 participating stores,
write a review!
Follow us & win cool gear:
"How holiday shoppers can beat web scams..."