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  • Review History & Profile See full Rating history

    Product & services pricing Rating 4.17/10 4.17/10
    Chance of future purchase: Rating 6.67/10 6.67/10
    Shipping & packaging: Rating 7.50/10 7.50/10
    Customer service: Rating 5.00/10 5.00/10
    Return/Replacement policy: Rating 5.00/10 5.00/10

33 Customer Reviews

Rating 2/10
1/5
modified review posted

"Very disappointed with Nordstrom.com. Received rug which didn't look anything like the picture on the website. I sent a picture of the actual rug I received to prove that rug was not accurately represented on website and have spoken with 3 different customer service reps in the past few days to no avail. They all reiterate that rug is non-returnable, despite picture not representing rug accurately. I've asked to speak with a Manager and two days have gone by with no response. This has been an expensive lesson for me-- Nordstrom does NOT have good customer service."

modified review This review was modified by cstpls on July 16 2014 12:17:23 PM


Rating 10/10
5/5
modified review posted

"I bought a pair of boots online on sale and I love them. They were originally over $200 but I got them for $80. They are extremely high quality. I wear them almost every day and I walk a lot. After nearly a year of wear, they are still fully intact. Those were $80 well spent!"


zeta's Avatar
Arizona, US
Rating 10/10
5/5
modified review posted
ResellerRatings.com TOP REVIEWER!

"12/11/2013 Placed order
12/12/2013 Shipped order from UT
12/16/2013 Item delivered

I placed the order and it got delivered timely. I made a return in-store and it was fast and easy without the need to pull out my credit card. Done in less than 10 seconds.
"


Rating 2/10
1/5
modified review posted

"I writing about the online service which was terrible. I cannot speak for the stores because I haven't been to any. Shopping online from the UK I bought a dress for what i thought was £210. After I checked out, they charged an additional £78 in taxes and postage which was excessive. When we tried to return it for a refund because it was the wrong size, they would only refund £238 charging us twice for 'services and handling' even though we had to pay for the postage our end too! They didn't respond to emails and couldn't find order details on live chat. The website and merchandise suggest real quality, but all we found was sharp practice and shabby customer service. Would avoid if I was you."

modified review This review was modified by Bellahound on November 28 2013 12:52:25 PM

Rating 8/10
4/5
modified review posted

"Great quality of products and also great customer service. You get your money's worth! Although shipping as not very fast (ordered in the store, product was out of stock and was shipped to me), but atleast shipping was free."


Rating 10/10
5/5
modified review posted

"Nordstrom stores are very dependable. Their buyers are generally great, and the stores stock high-quality and reasonably-priced apparel and other items, particularly shoes (they carry highly unusual sizes; Nordstrom began as just a shoe store in downtown Seattle and the company has maintained the shoe side of the stores particularly well). Best of all, the return policy is superior, and if a product does not hold up, Nordstrom will take it back without hassle. "


Rating 10/10
5/5
modified review posted

"I love Nordstrom!! They have an excellent online selection, fair pricing, free shipping and no hassle returns. Theit customer service is the best of any modern department store"


Rating 10/10
5/5
modified review posted
ResellerRatings.com TOP REVIEWER!

"They shipped the product from a local store so it came very quickly. The prices are a bit high but the quality of their products is generally very high."


Rating 2/10
1/5
modified review posted

"Ordered 230$ uggs (with tax- 250$) to be delivered by mail since they didn't carry them in the store. They said it would take 3-8 days and it did take the full 8 days. Also when I received them they where used and not in original packing. It had looked as if they where returned and just shipped out again without any care or inspection what so ever. I am extremely disappointed and shocked considering it came from such a large well known business. I expect much much more from them. If I knew that I would get a used pair of uggs for the same price as a new pair I would have just ordered directly from UGG. deffinately do not trust the mail away from Nordstrom"

+ Read user comments

Rating 8/10
4/5
modified review posted

"I had ordered several items from them. Good customer service. Timely delivery."


Rating 2/10
1/5
modified review posted

"used to love Nordstroms. Just made an order, and tried to change it IMMEDIATELY after placing it (just wanted to add gift wrapping). Was told it was UNCHANGEABLE AND UNCANCELABLE. It would have to be delivered and returned by the recipient. Bad customer service. Won't shop here again online."

modified review This review was modified by whatithink11 on November 21 2012 07:29:02 AM

Rating 2/10
1/5
modified review posted

"Terrible, call them 5 times and yet didn't received the right thing."


Rating 2/10
1/5
modified review posted

"Nordstrom online shopping for anyone outside of the US is TERRIBLE. DO not waste your time or money.

I ordered one dress.
It cost $20 to be shipped to me and now it will cost $35 to be returned. Buying and returning one dress from cost me $55. Imagine a store that charges you $55 just to try something on? and not to mention that it took 10 days to arrive, and the box was smashed and crumpled when it did.

While I do not expect free shipping - $55 is outrageous.

I will never, ever, order from them again. I am so profoundly disappointed and embarrassed to have squandered my money this way. There are so many other great online US retailers that ship to Canada like LL bean and Lands' End - that it's shocking that their system is so bad.
"


No Avatar
California
Rating 10/10
5/5
modified review posted

"I LOVE shopping at Nordstrom (in store and online)! It's SUPER easy and they have the best return policy. I bought ten (10) bridesmaids dresses online, shipped two sizes to each of my 5 bridesmaids so they can choose their size. Returning the unwanted size was so convenient! Also, the dresses went on sale, so I was able to get a price adjustment on all the dresses! I would definitely recommend Nordstrom! "


Rating 10/10
5/5
modified review posted

"Just received my Nordstrom order. I purchased skin care products from the Philosophy brand and got a free gift with purchased which I wasn't expecting and I loved it. Shipping was very fast. It was suppose to be here on Friday, March 23rd and I received it on Wednesday, March 21st. Plus, it was free shipping. I will definitely purchased from them again. Everything arrived nicely packaged and it was fast. Very excited to have received my product earlier than expected. "


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