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"Order process failed online. Kept checking. Found that order was listed as "on Hold" had to make long distance call to California (no toll free number) was told they had called us (they hadn't- we have call i.d.) claimed there was no answering machine (there is) claimed they had sent us an email (they hadn't.) Combative and uncooperative customer service. You can tell when you've run into a real stinker and they are. BTW Obscenely high shipping costs."
This review was modified by earl_from_ohio on May 22 2012 05:26:48 PM
"I would not buy from these guys. Customer service is non-existant.
I ordered a plane and some parts, and a 6 Channel receiver from them. They sent the wrong receiver (3 Channel) which would not work with any of the planes I have.
So I contacted them via the live chat on their website and "Chris" said he would promptly ship out the receiver with tracking. A week later... nothing. So go back on the chat, and said they would ship it out. Nothing again.
So I built the plane and the canopy of the plane (where you put the battery/receiver etc.) doesn't seat and there is a huge gap. No way I am going to fly this thing if the cover that holds the battery, receiver and electronics in is not all the way covered. Sent them e-mails, and more and nothing again.
"I bought the concept pro X from nitroplanes.com, and As soon as I got it, I put it all together, and then after that, I left the glue get all dried up, then I started checking all my servos to make sure that they are all working in order, then I turned my throttle on, few secs after my throttle was on, the entire fan duct assembly went flying in my room, and then I took the cover off, and then it was all broken, and it was in hand when that happend. I sent nitroplanes an email on the spot explaining what happend, no one get back to me, then I emailed them again, no one got back to me, I called them multiple times and I had to wait for a long time and no one would answer me. POOR customer service, will never ever buy any planes from them again. Now I have to buy that duct fan for my plane and spend $19 for that with shipping- all to see if that plane would even fly good!!"
I bought two air planes and both had problem .Small one problem with loose motor mount .Second one was USED and sold me as a brand new!!!! .I send them 3 emails and I got no response .If you want to contact with them it is REALLY difficult and you have to wait 5-10 min on hold .The second used air plane had no sticker in the box and previous user has removed from the air plane and a lots of damages .They didn't responed me by email .At the end I called them .They didn't believe me .They asked me for pictures !!.I sent them pictures .And again no response !!.When I called them, they talked with me rally cold and I asked for manager or superviser, answer was they are in the metting !!They don't care about there customers and they just think about sale and sale .I'm so disappointed about them."
This review was modified by 3r3r on April 17 2012 04:43:35 PM
"I have ordered multiple planes form Nitroplanes and never had a bad experience. I did one time receive a battery that was too low voltage, however only 2 minutes on the online chat and customer support had a new one on the way which worked perfectly. The lanes I have include the airfield 800mm P-51, 800mm T-28, 1400mm T-28, as well as many SKY, Gens Ace, and Blue Lipos. It is very convenient that they are located in the US, because shipping is fast, and relatively cheap. Its nice getting orders within a couple days, not weeks. A good site that I have no complaints with, and plan to order more from!"
"I was looking today at the P51D 1480 mmm which has never taken off. It was shipped without wing attaching bolts. The replacements were wrong and we gave up calling back as it was very difficult dealing with them. "
"Almost 1.5 month I am still waiting for faulty parts to arrive.
I bought B25 bomber from Nitro on Jan 6. After assembling it I found that landing gear does not work (open/close randomly). One of the channel (CH1) did not work.
I attempted several times to get in touch with Nitro support over phone but even after waiting for 30 minutes I was never able to talk to them. Wait time for their online chat is minimum 15 minutes.
In my first chat session they agreed to send me required parts to fix landing gear and channel issue. But when I got the parts I found only servo and no receiver. So on Jan 15 I had a one more chat session and they promised to send receiver.
Today is Feb 17th, I am still waiting. My $329 airplane is lying in my garage. Nitro denied to take it back or exchange.
I tried to post a review on their website but they don't publish the review without filtering. That is why you see only 5 start ratings. In my opinion all of their review are fake."
"I have bought a few planes from nitroplanes and tons of parts from hobbtpartz. there has been some issues but with a little bit of time everything was always corrected. IV seen them replace things that weren't there fault... this is a stand up company that's takeing huge steps to improve customer satisfaction "
"Don't buy from nitroplanes I purchased a dynam skytrainer when I opened it I checked everything out before putting it together and found that the plastic covers over two of the wheels were molded wrong and the wheels wouldn't turn also the horns for the rudder were messed up they wouldn't stay on. So I tried to contact nitroplanes numerous times and cant get ahold of them so it said screw it so I cut the plastic covers and made the horns stay and then noticed that the front landing gear was turned to one side so now I still can't fly cause it won't adjust so the plane will go straight for takeoff, I know the defects aren't there fault but for shits sake answer the dam phone or email back so you can take care of your customers. I can't believe they are still in business. This is my first plane and my son and I are so discouraged that we won't be getting another plane thanks nitroplanes for nothing I really would like my 100 bucks back but I don't see that happening. Oh yea I reviewed the plane on there website its funny how the reviews that they post are only good reviews where the hell is my bad review. Sincerely pissed"
"I am so sorry I didn't see these reviews before I bought my boyfriend his first RC airplane for Christmas; we chose a plane that was indicated as "ready to fly" and for "beginners"; to make a loooong story short, the plane wouldn't fly; a local hobby store told us the battery had a bad cell; we attempted to communicate with Nitroplanes via e-mail as we could NEVER get anyone to answer their CSR lines. They told us they would mail a new battery but have never done so and they have not answered any further e-mails; we bought another battery from them (didn't we learn the first time)in the hopes that we would be able to fly the plane but incredibly the new battery won't hold a charge. We're now out a little over $200 and have a "beginners" plane that we can't fly. We have attempted to contact Nitroplane on over a dozen occasions and have never ever gotten off "HOLD" to even speak with a live person. They have discontinued answering e-mail; I'm currently going to attempt to dispute this through my credit card company,notifying the BBB, and notifying the Attorney General's office in California. I absolutely hate rip offs and for the first time in a long time I'm the victim of highly unethical sales practices on the internet. Any suggestions of where else I should be reporting this company will be appreciated."
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![Share](javascript:share_rating({"review_body":"I would not buy from these guys. Customer service is non-existant. <br><br>I ordered a plane and some parts, and a 6 Channel receiver from them. They sent the wrong receiver (3 Channel) which would not work with any of the planes I have.<br><br>So I contacted them via the live chat on their website and \u0022Chris\u0022 said he would promptly ship out the receiver with tracking. A week later... nothing. So go back on the chat, and said they would ship it out. Nothing again. <br><br>So I built the plane and the canopy of the plane (where you put the battery\/receiver etc.) doesn\u0027t seat and there is a huge gap. No way I am going to fly this thing if the cover that holds the battery, receiver and electronics in is not all the way covered. Sent them e-mails, and more and nothing again.<br><br>DO NOT BUY FROM THEM!!","link":"http:\/\/www.resellerratings.com\/store\/Nitro_Model_Planes_NitroModels\/comment\/1506113#comment1506113","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Nitro_Model_Planes_NitroModels.jpg","store_name":"Nitro Model Planes \/ NitroModels","username":"yahhtrick","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I bought the concept pro X from nitroplanes.com, and As soon as I got it, I put it all together, and then after that, I left the glue get all dried up, then I started checking all my servos to make sure that they are all working in order, then I turned my throttle on, few secs after my throttle was on, the entire fan duct assembly went flying in my room, and then I took the cover off, and then it was all broken, and it was in hand when that happend. I sent nitroplanes an email on the spot explaining what happend, no one get back to me, then I emailed them again, no one got back to me, I called them multiple times and I had to wait for a long time and no one would answer me. POOR customer service, will never ever buy any planes from them again. Now I have to buy that duct fan for my plane and spend $19 for that with shipping- all to see if that plane would even fly good!!","link":"http:\/\/www.resellerratings.com\/store\/Nitro_Model_Planes_NitroModels\/comment\/1483245#comment1483245","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Nitro_Model_Planes_NitroModels.jpg","store_name":"Nitro Model Planes \/ NitroModels","username":"Hassan1987","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Hi<br><br>I bought two air planes and both had problem .Small one problem with loose motor mount .Second one was USED and sold me as a brand new!!!! .I send them 3 emails and I got no response .If you want to contact with them it is REALLY difficult and you have to wait 5-10 min on hold .The second used air plane had no sticker in the box and previous user has removed from the air plane and a lots of damages .They didn\u0027t responed me by email .At the end I called them .They didn\u0027t believe me .They asked me for pictures !!.I sent them pictures .And again no response !!.When I called them, they talked with me rally cold and I asked for manager or superviser, answer was they are in the metting !!They don\u0027t care about there customers and they just think about sale and sale .I\u0027m so disappointed about them.","link":"http:\/\/www.resellerratings.com\/store\/Nitro_Model_Planes_NitroModels\/comment\/1461953#comment1461953","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Nitro_Model_Planes_NitroModels.jpg","store_name":"Nitro Model Planes \/ NitroModels","username":"3r3r","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have ordered multiple planes form Nitroplanes and never had a bad experience. I did one time receive a battery that was too low voltage, however only 2 minutes on the online chat and customer support had a new one on the way which worked perfectly. The lanes I have include the airfield 800mm P-51, 800mm T-28, 1400mm T-28, as well as many SKY, Gens Ace, and Blue Lipos. It is very convenient that they are located in the US, because shipping is fast, and relatively cheap. Its nice getting orders within a couple days, not weeks. A good site that I have no complaints with, and plan to order more from!","link":"http:\/\/www.resellerratings.com\/store\/Nitro_Model_Planes_NitroModels\/comment\/1281675#comment1281675","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Nitro_Model_Planes_NitroModels.jpg","store_name":"Nitro Model Planes \/ NitroModels","username":"Tdeman","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was looking today at the P51D 1480 mmm which has never taken off. It was shipped without wing attaching bolts. The replacements were wrong and we gave up calling back as it was very difficult dealing with them. ","link":"http:\/\/www.resellerratings.com\/store\/Nitro_Model_Planes_NitroModels\/comment\/1270157#comment1270157","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Nitro_Model_Planes_NitroModels.jpg","store_name":"Nitro Model Planes \/ NitroModels","username":"don_buni","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Almost 1.5 month I am still waiting for faulty parts to arrive.<br><br>I bought B25 bomber from Nitro on Jan 6. After assembling it I found that landing gear does not work (open\/close randomly). One of the channel (CH1) did not work. <br><br>I attempted several times to get in touch with Nitro support over phone but even after waiting for 30 minutes I was never able to talk to them. Wait time for their online chat is minimum 15 minutes.<br><br>In my first chat session they agreed to send me required parts to fix landing gear and channel issue. But when I got the parts I found only servo and no receiver. So on Jan 15 I had a one more chat session and they promised to send receiver. <br><br>Today is Feb 17th, I am still waiting. My $329 airplane is lying in my garage. Nitro denied to take it back or exchange.<br><br>I tried to post a review on their website but they don\u0027t publish the review without filtering. That is why you see only 5 start ratings. In my opinion all of their review are fake.","link":"http:\/\/www.resellerratings.com\/store\/Nitro_Model_Planes_NitroModels\/comment\/1264645#comment1264645","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Nitro_Model_Planes_NitroModels.jpg","store_name":"Nitro Model Planes \/ NitroModels","username":"spranav","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have bought a few planes from nitroplanes and tons of parts from hobbtpartz. there has been some issues but with a little bit of time everything was always corrected. IV seen them replace things that weren\u0027t there fault... this is a stand up company that\u0027s takeing huge steps to improve customer satisfaction ","link":"http:\/\/www.resellerratings.com\/store\/Nitro_Model_Planes_NitroModels\/comment\/1231323#comment1231323","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Nitro_Model_Planes_NitroModels.jpg","store_name":"Nitro Model Planes \/ NitroModels","username":"spazzzattak","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Don\u0027t buy from nitroplanes I purchased a dynam skytrainer when I opened it I checked everything out before putting it together and found that the plastic covers over two of the wheels were molded wrong and the wheels wouldn\u0027t turn also the horns for the rudder were messed up they wouldn\u0027t stay on. So I tried to contact nitroplanes numerous times and cant get ahold of them so it said screw it so I cut the plastic covers and made the horns stay and then noticed that the front landing gear was turned to one side so now I still can\u0027t fly cause it won\u0027t adjust so the plane will go straight for takeoff, I know the defects aren\u0027t there fault but for shits sake answer the dam phone or email back so you can take care of your customers. I can\u0027t believe they are still in business. This is my first plane and my son and I are so discouraged that we won\u0027t be getting another plane thanks nitroplanes for nothing I really would like my 100 bucks back but I don\u0027t see that happening. Oh yea I reviewed the plane on there website its funny how the reviews that they post are only good reviews where the hell is my bad review. Sincerely pissed","link":"http:\/\/www.resellerratings.com\/store\/Nitro_Model_Planes_NitroModels\/comment\/1183905#comment1183905","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Nitro_Model_Planes_NitroModels.jpg","store_name":"Nitro Model Planes \/ NitroModels","username":"tacklebox421","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am so sorry I didn\u0027t see these reviews before I bought my boyfriend his first RC airplane for Christmas; we chose a plane that was indicated as \u0022ready to fly\u0022 and for \u0022beginners\u0022; to make a loooong story short, the plane wouldn\u0027t fly; a local hobby store told us the battery had a bad cell; we attempted to communicate with Nitroplanes via e-mail as we could NEVER get anyone to answer their CSR lines. They told us they would mail a new battery but have never done so and they have not answered any further e-mails; we bought another battery from them (didn\u0027t we learn the first time)in the hopes that we would be able to fly the plane but incredibly the new battery won\u0027t hold a charge. We\u0027re now out a little over $200 and have a \u0022beginners\u0022 plane that we can\u0027t fly. We have attempted to contact Nitroplane on over a dozen occasions and have never ever gotten off \u0022HOLD\u0022 to even speak with a live person. They have discontinued answering e-mail; I\u0027m currently going to attempt to dispute this through my credit card company,notifying the BBB, and notifying the Attorney General\u0027s office in California. I absolutely hate rip offs and for the first time in a long time I\u0027m the victim of highly unethical sales practices on the internet. Any suggestions of where else I should be reporting this company will be appreciated.","link":"http:\/\/www.resellerratings.com\/store\/Nitro_Model_Planes_NitroModels\/comment\/1172441#comment1172441","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Nitro_Model_Planes_NitroModels.jpg","store_name":"Nitro Model Planes \/ NitroModels","username":"suzypsychrn","rating":"1"}, "single");){kind=link}
"Order process failed online. Kept checking. Found that order was listed as "on Hold" had to make long distance call to California (no toll free number) was told they had called us (they hadn't- we have call i.d.) claimed there was no answering machine (there is) claimed they had sent us an email (they hadn't.) Combative and uncooperative customer service. You can tell when you've run into a real stinker and they are. BTW Obscenely high shipping costs."