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"My airfield blazer caught fire when the battery was plugged in for the first time. The esc caught fire and burned through the fuselage. I have been trying to get satisfaction from nitroplanes for over a month and now they are not even responding to my emails. Beware of this company!"
"Seems to be common theme here. Ordered a WACO YMF, looked ok when it arrived, but after starting assembly come to realize the N strut and aileron pushrod mounts are not installed in the bottom wing,and not in the box. Email support - no response for a week, but then they ship me the parts - NOT. A top wing arrives - and it doesn't have the hardware either.Email support, no response for a week, then. "You can send it back and we may refund your money, but we won't refund the shipping cost."So, PayPal to the rescue. File a dispute, explain the situation, escalate to a claim, problem solved. I have to pay to ship it back, but at least I only eat one set of shipping charges.I didn't read the purchase agreement - anyone who does will quickly recognize that this company is a scam. Per the agreement they are only responsible defective or damaged products IF YOU DETECT THE DEFECT DAMAGE BEFORE YOU OPEN THE BOX!!!Anyway, thank goodness for PayPal!"
"Very disappointed with a purchase of a Dynam Mustang p51. Motor and remotes had to be purchased separately no instructions on how to install and after calling customer service they were rude and absolutely no help at all. Will never buy from them again."
"Nitro planes is a scam. I ordered 3 planes from them. 2 of the 3 came in great condition, but the 3rd plane was damaged in box. I have attempted to call, email, and even online text them. They will not answer phones,or my emails. I do not recommend buying from them because if they send you a bad plane you are stuck with the bill."
"They shipped a busted model to me it was busted before shipping because none of the broken parts were in there plastic shipping bags in the box.They promiced to send replacement parts. But they never did because they had no replacement parts for the sabach.This is a scheem to rid themselves of damaged merchandise. I contacted my credit card co. WELLS FARGO and was told to send it back , I did .However now I must pay $45.00 shipping charges on a 119.00 model. If they do this a few more times they will recoupe the cost of the defective plane . that we pay for in shipping charges. Even tho they sent out junk. "
"I purchased a Dynam 5 Channel F4U Corsair ARF from Nitro Planes and am very pleased. I didn't check Resellerratings prior to the purchase and with all the bad reviews I am glad I didn't. The plane came as advertised and looked beautiful. I immediately received a confirmation email and the plane shipped the next day. Their use of UPS for shipping meant I could track the package and know the delivery date unlike USPS whose tracking system is a real joke. The Dynam instruction manual is a tough read due to the cryptic Chinese to English translation. Actual instruction "Step 2 Glue the plastic part on the wing". Thank god there were some photos and I muddled through. I had no problems with Nitroplanes and I will probably buy from them again."
"I thought I was getting a radio with the dynam sonic 185. Unclear advertising on their part.I wont buy from them again. Product seem good and shipping was fast to be fare.If you want to buy from them make sure you read all."
"on april 16 ordered parts for the fox: wings, stab, fuse, canopy and prop. they sent wings and stab, but nothing else. sent multiple requests, never answered, so i lost my money.how could a dealer still be on and taking money and keeping it? zero stars. a warning should be made so nobody buys from them."
"I own three planes from dynam/nitroplanes the Sbach 342, pby seaplane and a super cub I purchased for a friend to learn on. Mistake #1 getting 3 before even flying the first one. So following that mistake I ran into straight trouble with all the models. None of the proper hardware, no helpful instructions you'll have to web search for chats or look up you tube videos, to get real instructons from people who have already learden about cheap products. To many defective parts as well. I also get the feeling the support system is a fraud.They'll try and make you pay for their mistakes. "
"WellI suppose it depends on which site you look at. One site 2 star another site 4.5 stars. My self I give them 4 stars. Purchased my DYNAM sky trainer on Monday it was deliveries Friday. It was in new condition when it arrived. 4 day shipping an I live half way across the country from them not bad at all. And they carry all the replacement parts for my plane in stock. I checked that before I placed my order Now about DYNAM that's a different story. The instructions that come with the plane are almost usless Thank GOD there are some videos online for the build. If your like me and this is your first plane , don t rush it. Go online check out the build video,s . Does not have to be DYNAM any of the skytrainners will be very close an will give you more info then the instruction Manuel does. I have to edit my reveiw. My battery died after only 1 week. Contacted Nitroplanes , Through their email . After 2 days they sent me a RMA to return the item. I think those that are complaining about service. Are not taking the time to read the process. "
"WOW...same one star response as the others..I agree, i should have read the reviews first, I will NEVER order from NITROPLANES again! the reviews are so true. The customer service is non existent, they cannot send the right parts, shipping price is outrageous, it takes multiple shipping orders to get it right, no one answers the phone, no expedited shipping when its their issue, its been 3/4 weeks no flying, BS. you are by far better off supporting your local hobby shop, the prices aren't that much different"
"I ordered a TechOne Yak 54 900mm ARF on 6/26. I recieved the shipment on 7/03. Everything was as advertised on their site. I have assembled the ARF and flown it. Everything works well. I am amazed at the number of bad reviews over very minor issues. What do people expect when ordering RC planes and electronics for less than half the price of LHS or established US mail order houses? Not only do they expect it to be cheap but they expect it to be high quality as well. Come on folks! Do you really think that not getting high end customer service over a bargain basement purchase is worth a one star rating? Did you ever stop to think why these products are so inexpensive? The guys at nitroplanes, hobbypartz and nitrorcx are making available some awesome values that make RC modeling very affordable for many of us. It embodies the very nature of the entrepenurial sprirt that makes the US such a great nation. So...... caveat emptor!"
"I, too, am sorry that I did not do diligent research before sending these people nearly $200 for an airplane (Dynam PBY) art that is a piece of junk. I did read somewhere before I ordered that the electric motors may be mounted incorrectly. When I received my plane, first thing I checked the motors and both of them were poorly installed and pointed in different directions. They are bonded in so there is nothing I can do about this. Now comes the hard part. I have been getting the run around for over a week regarding my return of the model. If it were not for my two hundred dollars this would be laughable. Small children could be more competent than these people. I truly think they are trying to wear me down, stall me through the 30 day return period, or something along these lines, but I am having a nightmare dealing with these incompetents. I am reserving judgement on PayPal at this point as I always use them whenever possible to preclude problems just like this. In the nearly ten years I have used PayPal, I have had only two or three problems, which they ultimately fixed. I will try to call these people tomorrow (7/2) and see if that helps but I am not optimistic at this point."
"Sorry I didn't see this sight before we ordered.Placed our first order on May 2 and it is now June 6th and still can't fly the Peaks Bi-Plane we bought from Nitroplanes. We also ordered a J3 cub from them and we were able to get it flying. We found that the receiver and ESC is bad in the Peaks. First the receiver is on back order for 4-6 weeks so we go out and buy a new Radio and receiver from our local hobby shot and give that a try. That's when we find out that the ESC is bad also. Called or chatted with Nitro again and they said the ESC was in stock and would ship the next day. Well a week later and I decide to check on the status of our replacement parts. None have shipped. Was told today that they would both ship (today or tomorrow depending on how busy they are taking real orders). I asked if they could expedite the shipment and they said unfortunately they could not. We will have this plane over a month and still can't fly.I picked it out and my wife ordered this for me for my birthday. Unfortunately we will never be ordering from this outfit again. :)"
"Order process failed online. Kept checking. Found that order was listed as "on Hold" had to make long distance call to California (no toll free number) was told they had called us (they hadn't- we have call i.d.) claimed there was no answering machine (there is) claimed they had sent us an email (they hadn't.) Combative and uncooperative customer service. You can tell when you've run into a real stinker and they are. BTW Obscenely high shipping costs."
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