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Store Rating and Reviews Nitro Model Planes / NitroModels

Homepage: http://www.nitroplanes.com/ Shop Now at Nitro Model Planes / NitroModels
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can contact reviewers.
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Overall Customer Satisfaction Rating  
Six-Month Rating: 7.54 / 10
Six-Month Reviews: 71
Lifetime Reviews: 169

   


Lifetime Rating: 7.84 / 10
All Stores Avg.: 8.12
7.03 Pricing of Products and Services
7.11 Likelihood of Future Purchases
7.46 Shipping and Packaging
6.02 Customer Service
4.38 Return or Replacement
Show Reviews Read all 169 reviews below.
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UPS Ground
Priority Next Day
Standard Next Day
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2-3 Day Delivery
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Require User Registration
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Customer Info. Confidential
Customer Support
RMA Required

mailing address:
13240 Amar Rd  
customer support email:
sales@nitroplanes.com
phone:
626-968-9860
customer support:
626-968-9860
business hours (est):
12:00pm - 7:00pm Mon-Fri

FAX: 626-968-9830


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 Nitro Model Planes / NitroModels Customer Reviews
Page 1 of 12sort reviews by:
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Reviews 1 - 15 of 174
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Somewhat Satisfied
Reviewer: marcozili
Click Here to See the Profile for marcozili

11/19/09 7:54 AM
The order was done with an international credit card. I was asked to provide ID and credit card copy. After 5 days with no answers the item has been shipped.

Somewhat Satisfied
Reviewer: Jimmy Mick
Click Here to See the Profile for Jimmy Mick

11/15/09 1:14 PM
I have puchased two models from Nitro Planes,the Pitts Special and the CAP 232. The build of the models and covering is good though it is wise to go over many of the glued joints to reinforce the structure. The hardware in particular the plastic clevis ends are useles and should be dumped and replaced with metal ones. The supplied fuel tank is of poor quality and by the second flight of the Pitts had split along the center seam and filled the fuselage with fuel. Replacing the tank was difficult as the plane is built specifically to take that tank which is non standard.On both models the instructions are minimal and on the Pitts it specifies 5 servos and it is not until trying to fit the aileron servos in the wing it is found that two mini servos are required. For both models the instuctions assume a high level of previous building skills and are not aimed at flyers with little building skill, who are normally the ones to buy ARF models

Very Dissatisfied
Reviewer: glenn4723
Click Here to See the Profile for glenn4723

10/31/09 1:35 PM
received the A10. Put it together tried to fly it and it did not have enough power to get off the groundput a 3 cell 2200mah lipo battery in it and tried to fly it again stiull did not have enough power to get off the ground. Please advise?  
I did as the tech advised with absolutely NO improvement. This setup on the AA10 just absolutely does not have enough power. I have been trying to find a way to upgrade without success. please advise.

This review was modified by its author, glenn4723, on 11/12/09 8:27 PM.

Reseller Reply    
Posted by
11/4/09 6:40 PM
We will have a technician contact you back as soon as possible.

Nitro Model Planes / NitroModels
nitroplanes

Very Dissatisfied
Reviewer: eat shit
Click Here to See the Profile for eat shit

10/28/09 8:27 PM
Junk very disapointed you new the plane had frontend issues thats why you sent extra propeller it would not fly one bit enjoy youre free money if the world wasnt full of crooks i would kindly ask you to send me a plane that works if you actually had one but in this world of theifs and liars that wont happen hope you like my review.

Reseller Reply    
Posted by
11/4/09 6:56 PM
Sorry you have trouble with your product. Please contact us for technical support so we can help you on this problem.

Nitro Model Planes / NitroModels
nitroplanes

Somewhat Satisfied
Reviewer: ciocka
Click Here to See the Profile for ciocka

10/28/09 7:33 AM
Hi, everything went ok ordering this plane and the questions made about technical stuff and shipping method to Nitroplanes have been completely satisfited. I'm Italian so 1st of all sorry 4 my bad english... 2nd I'm still waiting the package, hopefully it's not lost!!! Fabio Rigoni.

Reviewer: welsafty
Click Here to See the Profile for welsafty

10/27/09 10:03 PM
very bad customer service, the order was put on hold for 10 days and every other day someone promis that it will be shipped out withen 24 hours , and after 12 days of delay I was told that they cant ship one item and if I want anything in its place , I canceled the whole order and dont think I will shop at nitroplain again

Very Satisfied
Reviewer: kbest
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10/24/09 4:12 PM
very pleased with the service and expediting of merchandise.

Very Satisfied
Reviewer: josman501
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10/19/09 1:11 AM
To start i will let you know this is my first rc air plane. This is a great looking air plane with tones of power. i noticed that there had been a couple of repairs done to the wings almost like they had been cracked before packing. I had a little trouble with my first flight and wrecked the nose pretty good. In about an hour i had it glued back together and ready for another flight.  
I havent flown it much but is is probably going to turn out to be a great plane. one of my only Questions is there any where a can purchase the body parts of this model. I read and saw a lot of videos telling me this plane was not a good starter plane but, I don't believe it will be to to hard to learn to fly. For the price if i crash and all electronics are still good i will rebuild and try again.

Very Satisfied
Reviewer: bizumida
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10/16/09 4:36 PM
Excellent product, delivered as advertised. Recommend this site to everyone!

Very Satisfied
Reviewer: digitalgrunge
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10/16/09 10:40 AM
What a great price for a great product. The plane was packaged safe and was shipped super fast! I will buy from Nitroplanes again!

Very Satisfied
Reviewer: skydvr1229
Click Here to See the Profile for skydvr1229

10/15/09 3:52 PM
everything i expected and more... great shipping packed great ... will do business again... thank you

Very Satisfied
Reviewer: gogliko7
Click Here to See the Profile for gogliko7

10/10/09 3:06 PM
I oreder F-16 type 100% ready to flight jet and i liked it a lot, it has speed it needs and everything ealse. It's very comfortable to flight and easy to controll. My friends liked it very much so they are planing on buying one too. THnx to NITRO PLANES :)

Very Satisfied
Reviewer: tamillerwv
Click Here to See the Profile for tamillerwv

10/8/09 11:18 AM
This is the second plane that we have purchased from NitroPlanes. We have also purchased some repair parts. Everything arrives as promised. The only down side is that not everything is always in stock.

Somewhat Satisfied
Reviewer: dstgelais
Click Here to See the Profile for dstgelais

10/6/09 4:55 PM
Plane was as described. Looks very good and flies with plenty of power but a little hard to control. Well worth the money.

Very Satisfied
Reviewer: DaddyPetey
Click Here to See the Profile for DaddyPetey

10/1/09 7:01 PM
Horrible customer service it took many csr telling us many different things to finally get to a resolution. By the way, there is only one supervisor so when the put you on hold and someone comes back and says that they are a supervisor if their name isn't Jimmy they are flat out lying to you. we sent a defective plane back which we were going to have to eat the original 17.90 paid for shipping, plus the return shipping, plus the 15% restocking fee. so we opted to mail back the plane and upgrade we mailed the plane it got there on Sat which of course they are not open. USPS has left three notices and they still have not signed for the package. after finally talking to a john he said that the second plane would be mailed out that day but we heard so many different things i was sceptical but sure enough within the hour we received an email from UPS that we had a package coming from them. they still have yet to pick-up and sign for the returned plane.

This review was modified by its author, DaddyPetey, on 10/7/09 12:51 PM.

Reseller Reply    
Posted by
10/6/09 5:05 PM
Sorry that you have that much trouble with your airplane. You can always reach us for technical support. What is your order number so we can better serve you?

Nitro Model Planes / NitroModels
nitroplanes

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