5/5

posted Feb-09-2012

"hi my name is kyle from cincinnati ohio i just want to say i love the great job and great products nitro planes,xheli,hobby partz and nitroRCX has i hope to soon see a hobby shop near me carring nitro and GENS ACE batterys i love the TRUE POWER the planes and GENS BATTERYS produce KEEP up the great preformance NITRO TEAM love you all"

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5/5

posted Feb-08-2012

"NitroModel planes is just fine.
Shipping...
I order lots of parts from them. Everyones complaining its shipping in the next 4 days. Ya right. They probably only going to ship in the next 4 days cause many people want there product. That tell ya something? I ordered a servo from them. I got a noticfication the next hour. Then a shipping confirmation the next day. When i recieved it it was in a yellow bubbled package so my product wouldnt get lost or damaged while being transported. Then it was raining when i got my package. Opened it up and the bubble wrap saved it and then another clear package wrap was over it. So if there was anywater being exposed to it, it would be fine. So now i ship without worry of electronics being soaked.

Product...
Continueing with the servo; it came with fine details i dont see often. I bought a Hi-tec servo once. I got nothing with it. Nothing to mount it or fine tune it. But with my servo i got my servo with a bunch of accessories. 4x Screws, 4x bushings, 4 flanged bushing, 2 horns, and a screw for mounting the horn. Then the product was also quality. The first servo was a Mg996R t-pro ***** stars, and it was perfect. Ran up to what its specs were on NMP. Then the solar servo was next and it was just like the specs on the website. So the websites lists true specs.
Also just about every company supplier makes you pay for your shipping. say 2$ on this product to ship it. NP does a great job and if you spend over 50$ its free shipping. So if you order a plane that may cost 10$ to ship plus parts your going to be spending more on shipping then on more parts that you can buy. Whats wrong with that.

Other...
People are complaining that there motor was defective. But they sent you another one? But it was too big to fit in the plane. Well NMP probably thought that they didnt want to send you a motor that would be too small to even run and waste your money. Instead they sent you one of better quality, and higher price instead of having a motor of lesser value. So there looking out for you to make sure you get what you paid for.
Then stop complaining about your phone calls not being answered. Take your time and wait. There are others ahead of you that have been waiting longer. Your best choice would be there online support. Sure you'll be 12# in the que but at least you'll be taken care of and will make sure your getting your moneys worth. If youre waiting go do something else. You dont have to sit and wait. Look at there products.

And one more note. How many more people do you think complain about a site then reward. Most of the time you'll see more bad reviews trying to get people to not buy there product than you see people do try to promote.

***** stars on everything. Everything came on time, with quality, and run to there specs listed online. Nothing better."

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5/5

posted Feb-07-2012

"I have bought a few planes from nitroplanes and tons of parts from hobbtpartz. there has been some issues but with a little bit of time everything was always corrected. IV seen them replace things that weren't there fault... this is a stand up company that's takeing huge steps to improve customer satisfaction "

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1/5

posted Jan-22-2012

"Don't buy from nitroplanes I purchased a dynam skytrainer when I opened it I checked everything out before putting it together and found that the plastic covers over two of the wheels were molded wrong and the wheels wouldn't turn also the horns for the rudder were messed up they wouldn't stay on. So I tried to contact nitroplanes numerous times and cant get ahold of them so it said screw it so I cut the plastic covers and made the horns stay and then noticed that the front landing gear was turned to one side so now I still can't fly cause it won't adjust so the plane will go straight for takeoff, I know the defects aren't there fault but for shits sake answer the dam phone or email back so you can take care of your customers. I can't believe they are still in business. This is my first plane and my son and I are so discouraged that we won't be getting another plane thanks nitroplanes for nothing I really would like my 100 bucks back but I don't see that happening. Oh yea I reviewed the plane on there website its funny how the reviews that they post are only good reviews where the hell is my bad review. Sincerely pissed"

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1/5

posted Jan-18-2012

"I am so sorry I didn't see these reviews before I bought my boyfriend his first RC airplane for Christmas; we chose a plane that was indicated as "ready to fly" and for "beginners"; to make a loooong story short, the plane wouldn't fly; a local hobby store told us the battery had a bad cell; we attempted to communicate with Nitroplanes via e-mail as we could NEVER get anyone to answer their CSR lines. They told us they would mail a new battery but have never done so and they have not answered any further e-mails; we bought another battery from them (didn't we learn the first time)in the hopes that we would be able to fly the plane but incredibly the new battery won't hold a charge. We're now out a little over $200 and have a "beginners" plane that we can't fly. We have attempted to contact Nitroplane on over a dozen occasions and have never ever gotten off "HOLD" to even speak with a live person. They have discontinued answering e-mail; I'm currently going to attempt to dispute this through my credit card company,notifying the BBB, and notifying the Attorney General's office in California. I absolutely hate rip offs and for the first time in a long time I'm the victim of highly unethical sales practices on the internet. Any suggestions of where else I should be reporting this company will be appreciated."

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1/5

posted Jan-12-2012

"I bought a Dynam Skytrainer RTF and a 6 channel flight simulator. Everything arrived fast and in good condition at first glance. However, during assembly of the skytrainer, I found a loose nose gear mount. It was glued in with a very small dab of glue on each side. I fixed this issue by removing the mount, roughing up the plastic flanges with sandpaper, and reinstalling with a liberal amount of epoxy. The elevator servo arm screw and two motor mount screws were loose from the factory. DEFINITELY NOT "ready to fly". Also, Dynam advertises in three places (on Nitroplane's website, on the box the plane came in, and in the instruction papers inside the box) that the rtf version comes with a 40 amp esc. NOT SO, it comes with a 30 amp esc. Now for the simulator.... It came with the controller and instructions...no cd. I followed the instructions to download the fms software and couldn't get it to work. So, I took the computer and all to a friend who is pc savy. He downloaded the program from the fms website to his pc. It contained 3 VIRUSES and a trojan, crashing his pc. He isolated where the bad stuff was in the download and sent nitroplanes an email with information on it. Still no response from them. Their customer service is rediculous and they sensor their ratings. I guess thats what I get for buying chinese shit. I will not be dealing with these fools again!!!!"

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1/5

posted Jan-09-2012

"Terrible customer service . Do not shop with Nitroplanes. I ordered a plane and quickly received it in the mail. I'm a intermediate RC flyer and know what's right and wrong. This plane had several issues and I knew enough that it wasn't airworthy so I didn't fly it. I called Nitroplanes thinking that they'd help me correct the problems but after an hour on hold they told me that other than ripping out the electronics and sending them back for replacement they wouldn't do anything. The electronics were only part of the problem. The fuselage, control rods, remote and on off switch were all defective. Yet no help from Nitroplanes. "

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1/5

posted Jan-06-2012

"SAVE YOURSELF A LOT OF GREIF, DO NOT BUY FROM THESE PEOPLE. IF THE ITEM GETS TO YOU WITHOUT DAMAGE YOU ARE LUCKY. IF YOU EVER NEED A REPLACEMENT PART, YOU WILL REGRET EVER DEALING WITH NITRO PLANES. READ PAST REVIEWS BEFORE DEALING WTH THESE PEOPLE. THEY ARE EXPERT LIERS, NEVER BACK UP THERE PROMISES, THEN SHUT YOU OFF COMPLETELY WHEN YOU SHOW THE SLIGHTEST BIT OF NEGITIVE FEEDBACK. "

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1/5

posted Dec-23-2011

"WORST COMPANY EVER, CUSTOMER SERVICE IS HORRIBLE, FALSE ADVERTISING ON THERE PRODUCTS, EVERYTHING IS MADE IN ANOTHER COUNTRY, NO QUALITY CONTROL.3 OF 3 PLANES ARRIVED BROKEN OR NOT AS DESCIBED ON THERE WEBSITE. I WILL NEVER ORDER ANYTHING FROM THIS COMPANY AND ADVISE YOU NOT TO EITHER."

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1/5

posted Nov-17-2011

"Exceed F-18 had broken landing gear part, no response, no return email, nothing..... Another kiddy run company. Wish I had read reviews prior to ordering."

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