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posted May-11-2012 “We have a 30 day return policy and we abide by that policy and honor the return in any condition. Customer used the rug for more than 30 days and then contacted us to request the return. We could not help as our supplier wont take it back from us 30 days later. Customer entered a wrong invoice number at first which we could not verify to leave this feedback. Customer still left us negative feedback for NO fault of Nilima Rugs but her own mistakes.”
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posted May-25-2012 
This review was modified by 
![Share](javascript:share_rating({"review_body":"Very quick shipping, great price and quality. Will order from again, for sure! ","link":"http:\/\/www.resellerratings.com\/store\/Nilima_Rugs_nilimainc\/comment\/1574848#comment1574848","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Nilima_Rugs_nilimainc.jpg","store_name":"Nilima Rugs","username":"lala14b","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Boo to Nilima Rugs. I ordered a $1,300 rug. It arrived more than two months after I ordered it. The rug is defective and they would not take it back. I have been seeing a lot of ads on TV and on the internet, I think that people should know that not all that this company does is good. I see that they get good ratings, but my experience was not good. Now I\u0027m stuck with a $1,300 rug that is unacceptable for my office. I would not recommend ordering rugs through the mail. Go to your local dealer.<br><br>Now on 5\/11\/2012 the merchant contacted Reseller Ratings and denied ever selling me the rug to try to get this post removed. I have to wonder if that is why there are so many positive ratings!<br><br>In response to Nilima Rugs: Well, if they are going to keep this going...so be it. The number I gave was what was in my email confirmation. The rug was not used for 30 days. We did not install it until two weeks after receiving it, because this is an operating business. The rug is falling apart. Nevertheless, they are right - we did not make their 30 day cutoff. We contacted them on either the 31st or 32nd day. <br><br>A technicality, for this company, is clearly an excuse for poor customer service. The appropriate response would have been to work with me - or even find out why we wanted to send the rug back. The response to our call was that we missed the 30 day time limit. When we contacted them again to try to explain the problem with the rug, and that it was not apparent right away that the rug was defective, they never responded. They never found out that the rug was defective and falling apart.<br><br>While I appreciate that they even have a return policy, it is their complete lack of concern that makes them a poor company with which to do business. <br><br>My point is to advise people to work with a local company. Ordering a rug - especially one costing $1,300 - should not be done through the internet. You should work with someone with whom you can meet face-to-face. To this online company, we are faceless people they can insult as indicated in their response. I believe that the response to my posting is a clear indication of their attitude and an excellent reason to choose a different company.","link":"http:\/\/www.resellerratings.com\/store\/Nilima_Rugs_nilimainc\/comment\/1522840#comment1522840","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Nilima_Rugs_nilimainc.jpg","store_name":"Nilima Rugs","username":"GenaMcCray","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This rug is one of the nicest oriental rugs I have purchased. What strikes me the most about it is the lustre it has, almost a shimmer. The only downside is its nap, not very thick, as with all rugs of this sort a rug pad is essential","link":"http:\/\/www.resellerratings.com\/store\/Nilima_Rugs_nilimainc\/comment\/1376325#comment1376325","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Nilima_Rugs_nilimainc.jpg","store_name":"Nilima Rugs","username":"Brianeric","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I just received the rug I ordered from Nilima Rugs. It was just as I expected. I am very happy with the rug. They charged the lowest price and shipped it for free. I had hoped it would arrive sooner, but it did come in time. The web site indicated that orders ship within a few days. There was no indication that it was out of stock and would take longer. This was my only disappointment. Communication was good, and the rug finally got here.","link":"http:\/\/www.resellerratings.com\/store\/Nilima_Rugs_nilimainc\/comment\/1372693#comment1372693","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Nilima_Rugs_nilimainc.jpg","store_name":"Nilima Rugs","username":"mikew13x","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Nilima Rugs is an excellent online merchant. I bought my beautiful name-brand rug there for about 75% off the retail price! The shipping was also very fast. I highly recommend Nilima Rugs to anybody looking for a very affordable, excellent quality rug!","link":"http:\/\/www.resellerratings.com\/store\/Nilima_Rugs_nilimainc\/comment\/1366447#comment1366447","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Nilima_Rugs_nilimainc.jpg","store_name":"Nilima Rugs","username":"jwolfskill","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased the Zebra Cowhide rug and could not be happier!! The quality is the same as the big name stores but for a fraction of the cost. You are not sacrificing quality for price. I would definately recommend Nilima Rugs.","link":"http:\/\/www.resellerratings.com\/store\/Nilima_Rugs_nilimainc\/comment\/1364301#comment1364301","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Nilima_Rugs_nilimainc.jpg","store_name":"Nilima Rugs","username":"pstolar","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"We found Nilima Rugs through the Reseller Ratings website. We were hesitant about buying a rug online because of all the negative reviews we encountered with other online retailers. We decided to go with Nilima and are very happy with the experience. The rug took about three weeks to arrive. The price was fantastic - easily $500 cheaper than if we bought it at a store. the quality and condition of the rug are excellent. We are quite happy with our experience and would purchase from Nilima Rugs again.","link":"http:\/\/www.resellerratings.com\/store\/Nilima_Rugs_nilimainc\/comment\/1363999#comment1363999","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Nilima_Rugs_nilimainc.jpg","store_name":"Nilima Rugs","username":"kbhamilton","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The rug we order was a beautiful blue. We loved\/love our purchase, as do our guests. This rug was great quality, that was delivered pretty quickly. My husband and I would, and will, look to purchase again in the future.","link":"http:\/\/www.resellerratings.com\/store\/Nilima_Rugs_nilimainc\/comment\/1363559#comment1363559","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Nilima_Rugs_nilimainc.jpg","store_name":"Nilima Rugs","username":"jjcats3535","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"We ordered a beautiful rug from Nilima. It was delivered as promised - even ahead of the date. We are very pleased with the service and the rug - it is just lovely.","link":"http:\/\/www.resellerratings.com\/store\/Nilima_Rugs_nilimainc\/comment\/1363269#comment1363269","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Nilima_Rugs_nilimainc.jpg","store_name":"Nilima Rugs","username":"DaveyG","rating":"5"}, "single");){kind=link}
"After shopping at many rug stores around the Orlando area,I found them to be to expensive.I decided to shop online and came across Nilima Rugs,I found the same rug at half the cost.Not only did I save tons of money the customer service was great,and fast delivery.I received the rug in perfect condition,and I'm enjoying this beautiful rug in my home.I would recommend Nilima Rugs"