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Store Rating and Reviews Night Galaxy, Inc. / Night Vision Planet / OperaGlasses.net

Homepage: http://www.nightgalaxy.com Shop Now at Night Galaxy, Inc. / Night Vision Planet / OperaGlasses.net
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can contact reviewers.
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Overall Customer Satisfaction Rating  
Six-Month Rating: 8.48 / 10
Six-Month Reviews: 28
Lifetime Reviews: 34

   


Lifetime Rating: 8.16 / 10
All Stores Avg.: 8.12
6.70 Pricing of Products and Services
7.22 Likelihood of Future Purchases
8.30 Shipping and Packaging
7.84 Customer Service
6.50 Return or Replacement
Show Reviews Read all 34 reviews below.
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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
7012 20th Ave  
Brooklyn NY 11204
customer support email:
info@nightgalaxy.com
phone:
877-542-5299
customer support:
718-444-0657
business hours (est):
9:00 AM - 6 PM Monday - Friday  
Closed Saturday  
Closed Sunday

FAX: 718-532-9707


Trust and Ethics Policy
 Night Galaxy, Inc. / Night Vision Planet / OperaGlasses.net Customer Reviews
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Reviews 1 - 15 of 34
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Featured Customer Review
Very Satisfied
Reviewer: lemmysports
Click Here to See the Profile for lemmysports

7/28/09 3:30 PM
My first time purchasing through Night Galaxy Inc. and I was thoroughly pleased. I orderd an ATN MK350 NV Riflescope (my first NV purchase), and received free shipping as well as a bonus gift - free binoculars. I would have been happy with that, but to top it off the order was delivered to me in UNDER 24 hours! Quick recap: free shipping, free gift, and all was processed, shipped, AND at my doo... Read More


Somewhat Satisfied
Reviewer: COhaymaker
Click Here to See the Profile for COhaymaker

11/15/09 10:13 AM
I am pleased with Night Galaxy. The order was shipped fast and the box arrived in good condition.  
The ATN Night Cougar Night Vision Goggles were not as good as I hoped they would be. I will be sending them in hoping to fix the problem. The left lens is blury, it will not focus properly. If this problem can be resolved, I will be very pleased with them. It appeared that the goggles had been used, since the battery was already installed in them. I was conserned about that because they were supposed to be NEW.

Very Dissatisfied
Reviewer: Active
Click Here to See the Profile for Active

10/27/09 7:46 PM
Well it is now 10-27-09 and i made my order on 10-15-09, yes Night Galaxy will say my order was processed on the 16th which was a Friday and shipped on a Tuesday,24-48 hrs? . Still nothing has arrived. I called last week and was told the order had shipped on the 20th, no e-mail advising of the shipment or anything after the confirmation e-mail.  
A week later and still nothing.  
I will advise others to go with someone a little more reliable.  
After posting this review I was contacted by alex at night galaxy who sent another order via UPS which I received on 11-03-09, original order was placed on 10-15-09 and never received , I guess I can't fault Night galaxy for the post office losing an order but I still will not place an order with them again.

This review was modified by its author, Active, on 11/5/09 8:15 PM.

Neither Satisfied Nor Dissatisfied
Reviewer: nkawtg135
Click Here to See the Profile for nkawtg135

10/20/09 1:41 PM
I ordered the NIGHT COUGAR NVGs through ATN. The unit malfunctioned after my first use. I referenced the paperwork and was directed to contact ATN. To make a long story short, ATN took a month to respond and another month to finally tell me they could not help me. ATN then refered me to Night Galaxy. Once I contaced Night Galaxy, I was told I was past the 30 days return policy (even though I complied with the supplied customer service contact information...ATN). Night Galaxy would not let me return the broken product, but, for a small fee, they would upgrade me to a better quality set of NVGs. Being stuck between a rock and a hard place, I agreed. Night Galaxy's customer service did a good job of swapping out the broken product. However, the included paperwork should of instructed the customer to contact Night Galaxy and not ATN. Though I was disappointed that Night Galaxy would not honor the 30 day return, I was happy with their effort to appease the customer.

This review was modified by its author, nkawtg135, on 11/19/09 6:54 PM.

Reseller Reply    
Posted by
11/17/09 8:30 PM
10/20/09 2:33 PM  
 
Thank you for sharing your experience. I do not see how you can put our company at fault since you have NEVER contacted us with the issue at hand.  
 
We are always available to assist a customer with any post transaction issues, but we do have to be notified of them.  
 
11/17/09 - We contacted the customer and resolved the issue by replacing the item with another brand.

Night Galaxy, Inc. / Night Vision Planet / OperaGlasses.net
Plohish

Very Satisfied
Reviewer: JoeGlock
Click Here to See the Profile for JoeGlock

10/20/09 1:51 AM
I would like to thank Nightvisionplanet.com on their excellent communication/help during the purchase and fast/free shipping. I'm very happy with the item I bought and they do ship to P.O. Box too via USPS. All in all will buy again..Highly recommended!;)

This review was modified by its author, JoeGlock, on 10/20/09 2:04 AM.

Very Satisfied
Reviewer: klcecil
Click Here to See the Profile for klcecil

10/13/09 7:03 AM
I received the Ranger Night Vision order on time. It was well packed and everything was in good shape. I have one minor issue in that I have not received the free Yukon hat yet after e-mailing Night Galaxy two times about it. Overall service was outstnding. I understand the hats are not in stock or on backorder.  
I wanted to wear the hat at my hunting club to show  
the other members what I bought and tell them about  
the great service I received. I am stil playing with the Night Vision Ranger but feel it was a great deal and will definitely buy from Night Galaxy in the future as the need arises. Thanks to  
all involved with this purchase. Please advise Night Galaxy to send me the Yukon hat when it comes in. Night Galaxy also has other products that I will possibly purchase in the future.  
Sincerely,  
Ken Cecil

Very Satisfied
Reviewer: ishpak
Click Here to See the Profile for ishpak

10/12/09 4:52 PM
Excellent Prices. Prompt shipment. Product exactly as described. It was a pleasure to purchase from this store.

Very Satisfied
Reviewer: Redultra
Click Here to See the Profile for Redultra

10/6/09 12:21 PM
I am happy to report that I found Night Galaxy to be very responsive both to my order and my return/exchange. An additional plus is that I found their pricing better than all of the other sites carrying the same products.  
<Don><

Very Satisfied
Reviewer: webworkerz
Click Here to See the Profile for webworkerz

10/2/09 12:04 AM
The service was outstanding; delivery was fast and extremely well packed. The opera glasses were of extraordinary quality. Could not ask for anything more.

Very Satisfied
Reviewer: DanTK421
Click Here to See the Profile for DanTK421

10/1/09 11:45 AM
Shipment was fast, communication was great and the quality on the night vision goggles was awesome. For gen 1 no "fuzz" or static on screen. Amazingly clear for what it was worth.

Very Satisfied
Reviewer: gedra
Click Here to See the Profile for gedra

10/1/09 10:34 AM
I purchased these opera glasses for my daughter. She had her first opportunity to use them on 9/24/09. They are beautiful and proved very useful at the event we attended. She is very satisfied with them.

Very Satisfied
Reviewer: JoannaK
Click Here to See the Profile for JoannaK

10/1/09 7:49 AM
Night-Galaxy had the best price for the product I wanted--and their shipping was free! The service was amazing, as the night vision glasses I ordered arrived well-packed and by Priority Mail. The end result was a superior product at the lowest price possible which arrived in a very speedy fashion. This in turn resulted in "the best birthday present ever", according to my son!

Somewhat Satisfied
Reviewer: noxtempusumbra
Click Here to See the Profile for noxtempusumbra

9/30/09 8:58 PM
This is an edit to my first review. Had a shipping problem that appears to be the fault of USPS and not Night Galaxy. Everything has been worked out. Alex from Night Galaxy is great and got everything taken care of for me.

This review was modified by its author, noxtempusumbra, on 10/11/09 4:29 PM.

Somewhat Satisfied
Reviewer: Raivyn
Click Here to See the Profile for Raivyn

9/18/09 11:22 AM
Carries a wide variety of tactical products. Prices were the best for the item I was looking for. Product arrived well packaged; the transaction was easy.

Very Satisfied
Reviewer: pjharren
Click Here to See the Profile for pjharren

9/11/09 6:26 PM
Fast and accurate service. Product was promptly delivered.

This review was modified by its author, pjharren, on 10/12/09 7:53 PM.

Very Satisfied
Reviewer: Rod Schultz
Click Here to See the Profile for Rod Schultz

9/5/09 5:44 PM
The order was shipped when stated. I would do buissness with you again.

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