My first time purchasing through Night Galaxy Inc. and I was thoroughly pleased. I orderd an ATN MK350 NV Riflescope (my first NV purchase), and received free shipping as well as a bonus gift - free binoculars. I would have been happy with that, but to top it off the order was delivered to me in UNDER 24 hours! Quick recap: free shipping, free gift, and all was processed, shipped, AND at my doo... Read More
My first time purchasing through Night Galaxy Inc. and I was thoroughly pleased. I orderd an ATN MK350 NV Riflescope (my first NV purchase), and received free shipping as well as a bonus gift - free binoculars. I would have been happy with that, but to top it off the order was delivered to me in UNDER 24 hours! Quick recap: free shipping, free gift, and all was processed, shipped, AND at my door in less than 24 hours! On top of it all the product I received was even better than advertised - my new favorite toy! I wrote to customer service to let them know how pleased I was and their response (a pleasant "thank you") was even faster. Great job, you have a customer for life!
Well it is now 10-27-09 and i made my order on 10-15-09, yes Night Galaxy will say my order was processed on the 16th which was a Friday and shipped on a Tuesday,24-48 hrs? . Still nothing has arrived. I called last week and was told the order had shipped on the 20th, no e-mail advising of the shipment or anything after the confirmation e-mail.
A week later and still nothing.
I will advise others to go with someone a little more reliable.
After posting this review I was contacted by alex at night galaxy who sent another order via UPS which I received on 11-03-09, original order was placed on 10-15-09 and never received , I guess I can't fault Night galaxy for the post office losing an order but I still will not place an order with them again.
This review was modified by its author, Active, on
11/5/09 8:15 PM.
I do not have an invoice number, but the reference number I was provided is 18052. I ordered the NIGHT COUGAR NVGs. Once they arrived, I set them up per the instructions. They worked fine...THE FIRST TIME. The second time I powered up the unit, I could not turn it off. The only way to remove power was to remove the battery. Needless to say, it has not worked since. Now I cannot power it up. It took me nearly a month to actually talk to a customer service rep at ATN. I must have left 10 to 12 messages on their voice system, but they never would return my call. Once I did get in touch with ATN, all I heard was excuses as to why they did not return my calls. What I should of heard was how they wanted to make good on the purchase. Now it is pushing 2 months since my purchase, and all I have to show for it is a broken pair of NIGHT COUGARs. It will be a very cold day in Hades before I deal with ATN or Night Galaxy again.
Reseller Reply
Posted
by
10/20/09 2:33 PM
Thank you for sharing your experience. I do not see how you can put our company at fault since you have NEVER contacted us with the issue at hand.
We are always available to assist a customer with any post transaction issues, but we do have to be notified of them.
Night Galaxy, Inc. / Night Vision Planet / OperaGlasses.net
Plohish
I would like to thank Nightvisionplanet.com on their excellent communication/help during the purchase and fast/free shipping. I'm very happy with the item I bought and they do ship to P.O. Box too via USPS. All in all will buy again..Highly recommended!;)
This review was modified by its author, JoeGlock, on
10/20/09 2:04 AM.
I received the Ranger Night Vision order on time. It was well packed and everything was in good shape. I have one minor issue in that I have not received the free Yukon hat yet after e-mailing Night Galaxy two times about it. Overall service was outstnding. I understand the hats are not in stock or on backorder.
I wanted to wear the hat at my hunting club to show
the other members what I bought and tell them about
the great service I received. I am stil playing with the Night Vision Ranger but feel it was a great deal and will definitely buy from Night Galaxy in the future as the need arises. Thanks to
all involved with this purchase. Please advise Night Galaxy to send me the Yukon hat when it comes in. Night Galaxy also has other products that I will possibly purchase in the future.
Sincerely,
Ken Cecil
I am happy to report that I found Night Galaxy to be very responsive both to my order and my return/exchange. An additional plus is that I found their pricing better than all of the other sites carrying the same products.
<Don><
The service was outstanding; delivery was fast and extremely well packed. The opera glasses were of extraordinary quality. Could not ask for anything more.
Shipment was fast, communication was great and the quality on the night vision goggles was awesome. For gen 1 no "fuzz" or static on screen. Amazingly clear for what it was worth.
I purchased these opera glasses for my daughter. She had her first opportunity to use them on 9/24/09. They are beautiful and proved very useful at the event we attended. She is very satisfied with them.
Night-Galaxy had the best price for the product I wanted--and their shipping was free! The service was amazing, as the night vision glasses I ordered arrived well-packed and by Priority Mail. The end result was a superior product at the lowest price possible which arrived in a very speedy fashion. This in turn resulted in "the best birthday present ever", according to my son!
This is an edit to my first review. Had a shipping problem that appears to be the fault of USPS and not Night Galaxy. Everything has been worked out. Alex from Night Galaxy is great and got everything taken care of for me.
This review was modified by its author, noxtempusumbra, on
10/11/09 4:29 PM.
Carries a wide variety of tactical products. Prices were the best for the item I was looking for. Product arrived well packaged; the transaction was easy.