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16 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/Niagara_Cycle_Works","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Niagara_Cycle_Works.jpg","store_name":"Niagara Cycle Works","store_rating":"4.33","total_reviews":"16"}, "store");)
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posted Feb-01-2013 
This review was modified by 
posted Aug-20-2012 
This review was modified by 
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![Share](javascript:share_rating({"review_body":"There seem to be a lot of negative reviews of niagara cycle, here, and on forums. I risked a purchase, anyway, because I was in no hurry for my parts, and I'd like to simply state that I did not have any problems. My full order arrived in exactly a week, no packaging concerns, no late delivery, no backorder or wrong-item drama. I cannot speak for the other reviews. Maybe the business is better: it's been years since the forum posts I read that disparaged niagara. Maybe I just got lucky, and they reliably had in stock exactly the things I ordered. However it may be, I was satisfied, and I'd order again. ","link":"http:\/\/www.resellerratings.com\/store\/Niagara_Cycle_Works\/review\/2348811#comment2348811","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Niagara_Cycle_Works.jpg","store_name":"Niagara Cycle Works","username":"berninicaco3","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Shipping was too slow. My package took 10 days. I usually receive packages from other sellers in 3-5 days. However, prices were low and I didn\u0027t have any issues with the order. I\u0027ll order from someone else next time.","link":"http:\/\/www.resellerratings.com\/store\/Niagara_Cycle_Works\/review\/1873321#comment1873321","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Niagara_Cycle_Works.jpg","store_name":"Niagara Cycle Works","username":"thebiggiantkevin","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed an order at Niagara Cycle Works before looking up reviews on Reseller Ratings. Needless to say, I was a little worried after placing my order due to the negative feedback from the reviewers on here. I contacted Niagara Cycle about my order and they responded in a couple of hours (far from the few days or not at all responses from the other reviewers) and told me when my stuff would ship. My order shipped a day earlier than I was advised it would ship and arrived very quickly. I\u0027m happy and the prices were the best I found","link":"http:\/\/www.resellerratings.com\/store\/Niagara_Cycle_Works\/review\/1806211#comment1806211","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Niagara_Cycle_Works.jpg","store_name":"Niagara Cycle Works","username":"dj3ric","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"No customer service to speak of. I ordered a couple of tires from Niagara Cycle Works through Amazon\u0027s store front. After I placed the order, Niagara decided to change the shipping terms and increased the shipping charges by an additional $24. They would not admit to the fact that it was their error and therefore would not honor the original terms of the sale. Their responses to my emails were very curt. I ended up cancelling the order even though Amazon offered to reimburse me for the added shipping charges when it really should have been Niagara\u0027s responsibility. I will not be doing business with Niagara Cycle Works and I recommend you beware as well. Amazon may want to consider removing Niagara Cycle Works from their seller list because of their \u0022bait and switch\u0022 tactics and lack of customer service. <br><br>Amazon = +1<br>Niagara Cycle Works (Cheryl) = -1","link":"http:\/\/www.resellerratings.com\/store\/Niagara_Cycle_Works\/review\/1799485#comment1799485","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Niagara_Cycle_Works.jpg","store_name":"Niagara Cycle Works","username":"mauimart","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"HORRIBLE EXPERIANCE !! Piss poor customer service and no acceptance of blame with a mistake on their end. They did not make me aware of this until I called to locate my package. They refused to compensate for shipping cost, I had to wait 2 weeks for an item I was expecting in 1-3 business days and payed extra for this being expedited. They drop ship items and don\u0027t inventory them causing delays. This is copied from my email from \u0022Cheryl\u0022 at Niagara cycle when I asked for free shipping or some compensation for their error. I found better pricing at probikekit .com they ship from Germany and deliver faster than Niagara, boycott Niagara Cycle!!<br><br>This is in reference with your Request Ticket Number: ST00158117. <br><br>Hi David,<br>We actually sent your order earlier than we thought and you should have received it by now. \u00a0I can offer you free shipping on your next order. \u00a0Just reply back to this e-mail with your order number and we\u0027ll refund the shipping back to your card. \u00a0We can\u0027t give any other discount because our margins are so low. \u00a0We would be loosing money.<br><br>Sincerely,<br>Cheryl","link":"http:\/\/www.resellerratings.com\/store\/Niagara_Cycle_Works\/review\/1641702#comment1641702","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Niagara_Cycle_Works.jpg","store_name":"Niagara Cycle Works","username":"dbreathette","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I don\u0027t think this company is employing dishonest people, but their business model will have you tearing your hair out.<br><br>Mainly, the interaction with Niagra is sparse (no email updates etc.), and the time it takes for the order to be filled is insane. Yes, everyone expects stuff to be done yesterday, but you\u0027ll notice the, \u0022order takes an additional 2-3 days to be processed,\u0022 which along with the slow boat shipping method, is pretty long.<br><br>I\u0027ve read on other review websites about the \u0022terse\u0022 customer service. When I cancelled an order someone did bother to email me and *pointed out my mistake.* Seems like an odd customer service methodology. Oh well.","link":"http:\/\/www.resellerratings.com\/store\/Niagara_Cycle_Works\/review\/1629446#comment1629446","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Niagara_Cycle_Works.jpg","store_name":"Niagara Cycle Works","username":"modeeb","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a crankset from Niagara and received and email pretty quickly saying that the silver model I ordered was out of stock. I replied back saying that the black model would be an acceptable substitute, and they continued to process the order as such. I received the item with no problems, although it wasn\u0027t the fastest of shipments. Nonetheless, their customer service did seem helpful and took care of the problem. Having worked in inventory management positions, I know how difficult it can be so I don\u0027t hold it against them. I will shop Niagara Cycle Works again in the future since their pricing and selection is pretty competitive.","link":"http:\/\/www.resellerratings.com\/store\/Niagara_Cycle_Works\/review\/741683#comment741683","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Niagara_Cycle_Works.jpg","store_name":"Niagara Cycle Works","username":"Planatoid","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Bait and switch tactics - changes the description of the item after you complain - even when they send the wrong item, YOU have to cover shipping both ways (that\u0027s policy, don\u0027tcha know).<br>Please avoid.","link":"http:\/\/www.resellerratings.com\/store\/Niagara_Cycle_Works\/review\/725614#comment725614","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Niagara_Cycle_Works.jpg","store_name":"Niagara Cycle Works","username":"jjohnscott","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I deal with them enough of time to actually write a review. Remember my 1st time that I shopped with them, it took a longgg time for them to ship everything to my place. But I still buy from them as their price almost always the lowest I could find online. They also have a lot of choices which some online store\/local shop might not even carry. I understand the reason why it takes them a long time to ship something because they will need to place an order from their channels first, arrives at their location, and then they will send your goods out to your location...and that takes up a lot of extra time. If you\u0027re not in a rush, they are cool to deal with.","link":"http:\/\/www.resellerratings.com\/store\/Niagara_Cycle_Works\/review\/706202#comment706202","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Niagara_Cycle_Works.jpg","store_name":"Niagara Cycle Works","username":"ahson","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered some brake and derailleur cables and housings. Shipping was really slow but they did finally get here. ","link":"http:\/\/www.resellerratings.com\/store\/Niagara_Cycle_Works\/review\/702717#comment702717","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Niagara_Cycle_Works.jpg","store_name":"Niagara Cycle Works","username":"pmarcos","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Arrogant condescending customer service. Sent the wrong item then expects me to bite the shipping costs both ways, I\u0027ll never do business with these people again. Advise that you avoid this seller","link":"http:\/\/www.resellerratings.com\/store\/Niagara_Cycle_Works\/review\/686549#comment686549","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Niagara_Cycle_Works.jpg","store_name":"Niagara Cycle Works","username":"shadowlands","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"They have good prices, the shipping is appropriate and the item arrived in a reasonable amount of time. I would order from them again if the price was right, but they wouldn\u0027t be my first choice.<br>The down side is this, I sent them an eMail with a question about a product, got a verification that they received the inquiry, but I never got an answer to my question, they just blew me off.<br>They also don\u0027t send an order verification by eMail and you can\u0027t reach them by phone, calls are switched directly to voice-mail.<br>I give them 4 out of 5, 1 off for blowing me off.","link":"http:\/\/www.resellerratings.com\/store\/Niagara_Cycle_Works\/review\/642784#comment642784","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Niagara_Cycle_Works.jpg","store_name":"Niagara Cycle Works","username":"Mark Who","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"These guys are all right. They do take a while to ship, so don\u0027t order from them if you need something urgently. They also take a while to respond to e-mail, but they do respond. My order took about a week to ship, but they did upgrade the shipping from ground to 3-day UPS for free, so the order did not really get delayed. Overall, I\u0027m happy, especially given their selection and prices.","link":"http:\/\/www.resellerratings.com\/store\/Niagara_Cycle_Works\/review\/584588#comment584588","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Niagara_Cycle_Works.jpg","store_name":"Niagara Cycle Works","username":"igor321","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Buyer beware. I ordered a bottom bracket that was listed as \u0022In stock\u0022 and paid a hefty price to have it delivered overnight. Here I am still waiting for it. I contacted them to see what was the hold up and they replied that there is a difference in \u0022In stock\u0022 and \u0022In Stock\u0022, While I cannot see the difference, the former means that they have 3-4 day ship time, the latter means that they ship in 1 day.","link":"http:\/\/www.resellerratings.com\/store\/Niagara_Cycle_Works\/review\/583185#comment583185","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Niagara_Cycle_Works.jpg","store_name":"Niagara Cycle Works","username":"getforth","rating":"1"}, "single");){kind=link}
"Service is a big zero. lots of excuses why items have not been shipped, Advertised as items are in stock, but coming from other locations, don't seem to be concerned or in a hurry. Would not recommend this shop to anyone, I item still hasn't been shipped."