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"I received the Asus A7M266 motherboard I purchased an from Nexthardwareshop.com just fine, but within a couple of months it failed. I have tried calling (8 times), e-mailing (4 times), and requesting an RMA and have either gotten complete silence or been told to call back during certain hours the next day. (Always resulting in a voice-mailbox.) Now I see their URL is decomissioned.
I buy thousands of dollars worth of "stuff" annually, and though I have had a purchase or two not work out completely satisfactorily, this is the only company that has completely stiffed me."
"This is a great company! I ordered a sound card from them (Sound blaster audigy platinum) on a Sunday. They shipped it out the next day. It was neatly packaged with 'fragile' written clearly on the box (unlike some other companies I ordered from). The sound card works great. The only complaint I have is that their shipping was a little much (like $15 for ground shipping!) but other than that, the company is pretty good. Will order from them again."
"I bought an IBM Deskstar 40GB 7200RPM IDE hard drive from Next Hardware Shop for $73.27 including S&H. The price was unbeatable and the product came three days after I ordered it and intact. As far as hard drives go, this is the place to buy them."
This review was modified by eLgilicious on June 30 2002 08:32:43 PM
"Hello. I have previously ordered several Lite-On CDR/RWs from these clowns. While they over charge for shipping I didn't mind since the list price was low enough the total was still usually lower than most other places, shipping has also been very slow. However, my last two orders have been disasters. I ordered two 40x12x40 Lite-Ons, they accepted the order, charged my card, neglected to tell me they were out of stock and weren't getting any more of these drives. After two weeks they wanted to charge me more than the listed price to upgrade to the 48x24x48 Lite-on. Finally I did recive the 48x at the 40x price. Thinking it was a isolated incident, I ordered another 48x24x48 Lite-On Dec. 28th. No order confirmation although they charged my card. Two days later I get a UPS ship notice with a estimated delivery date of today the 8th of Jan., but also showing that they had sent UPS the info but not shipped the drive. I sent several e-mails and left as many phone messages requesting a status on my order.... zero responses... nada, zip. Today, the 8th of January I see the drive has finally been shipped... still no responses fom these clowns. My customer was expecting her PC back today, now she has to wait another week until this order arrives. Obviously they were out of stock again but feel its acceptable to accept an order and charge the customer with notifying them that the item is out of stock. As a system builder I cannot be placed in a position like this with my customers. I recommend Newegg, Googlegear, Directron, or Monarch Computers... all those places have what these clowns do not... customer service, integrity, and respect for the consumer."
"Bait and switch indeed. These guys are downright terrible.
Late December of 2002, I spent about $490 ordering 4 hard drives (all of which were the same kind). As I have online banking, I was able to see that I was almost immediatly charged. However, I never heard anything from the company. I never got an email back with an invoice. Naturally, I was a little worried. I tried to contact them to inquire about the status of my order. Like many of the people here, I was completely and utterly ignored. It was like I didn't exist. It was like they didn't exists. I wrote countless emails. I left several phone messages. All of them went unanswered. They indicate no responsibility to their customers at all. You really can't rely on these guys at all.
I became getting worried knowing that they had charged my card for about $500 and I could now not even talk to a representative of their company. Around Mid January (more than a couple of weeks later), I knew that I had to begin approaching this as fraud. I had given $500 to a company that refused to even talk to me. I contacted my card company and began the official process (which is a big pain) of halting payment for investigation. I continued to try to make contact with them informing them of what was happening, thinking this time (now that their merchant account was threatened) that they'd be willing to respond. STILL NOTHING!!!
I was in a middle of a very time sensitive project and needed to get those drives. These was way outside of any reasonable expectation. I had no other choice but to, a couple days later, run to my local retailer and pick 4 equivilant drives up hoping that my $490 would be quickly and easily returned to me now that it was in the hands of my credit card company. That day, a box from Next Hardware Shop was sitting in my front door.
At first, I did feel a little guilty. Maybe I had just been complaining too much... they did deliver. But further experience in the situation proved me otherwise.
Now I was stuck with $1100+ worth of drives, 4 of which I didn't need. I still hadn't heard ONE WORD from NextHardwareshop.com. They refused to even aknowledge me or the situation. It took over two weeks to get a simple order delivered, and they have ignored my existance and my concerns since the very second I placed my order and gave them my cc number. Now, not only am I tight on cash because of this blunder, but I see no forseeable way to get rid of these drives short of selling them myself for significant loss. To this second, NextHardwareshop.com has still ignored me.
That's just how they operate, I guess. The prices are low, but only because they make it worth it in other ways. The shipping is obscene. Over $50 in my case... for $6 worth of shipping. I have to say, I've never encountered an experience this bad. These people are unreal. It angers me that a company with such bad ethics and practices can even operate.
Anyone have any suggestions? Questions? Feel free to email me."
This review was modified by JChar03 on January 23 2003 11:53:45 AM
"Ordered a hard disk just about two weeks ago. Still no confirmation, no shipping notice. They billed my card though! Customer support will no longer respond via email. Phone support does not allow you to talk to a real person. I'm calling my credit card company this afternoon to dispute the charge."
"I recently purchased a 750MB ZIP Drive from Next Hardware Shop sometime in March I'm not exactly sure of the day. Here it is 2 May and I still haven't received the order. The money has been taken from my checking account, but no ZIP Drive. I try to track the order using the provided order tracking system on the webpage, but it keeps telling me that my order is being processed and to allow so many business days for processing. I've tried to call the company and just get the run abound from the computer answering machine. I'm still trying to make contact with them by phone. I've tried 4 times emailing them at sales@nexthardware.com and all I've ever received is an auto responder reply saying that someone will contact me. Never happens. If this is how this company is going to conduct it's business I do not recommend that you purchase from Next Hardware Shop.com. "
"I purchased a CD-writer, a hard drive, and some memory via this company's website. I received shipping confirmation within 36 hours. The shipping cost for UPS Ground was a little high ($23 total), but didn't offset the great prices. My shipment arrived 8 days later. If I have any problems with the items, I'll add another post, but at this point, I'm extremely satisfied with the great bargain, and with the prompt shipping."
"I buy something from these guys almost every month. I think the prices are pretty good and I always get the stuff within a few days. I ordered a monitor about 10 days ago and they sent me a UPS notification as always so I expected to get it in a few days. I checked the UPS tracking number and it looks like the monitor was never sent. They did not notify me it was on back order. I have sent them an e-mail but have yet to get a response."
"The cheap prices don't make up for their poor service with unanswered E-mail and a website that'll disappear for no good reason. This was my first purchase from Next Hardware Shop, and it'll be my last."
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posted Mar-20-2002 
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![Share](javascript:share_rating({"review_body":"This is a great company! I ordered a sound card from them (Sound blaster audigy platinum) on a Sunday. They shipped it out the next day. It was neatly packaged with \u0027fragile\u0027 written clearly on the box (unlike some other companies I ordered from). The sound card works great. The only complaint I have is that their shipping was a little much (like $15 for ground shipping!) but other than that, the company is pretty good. Will order from them again.","link":"http:\/\/www.resellerratings.com\/store\/Next_Hardware_Shop\/comment\/41369#comment41369","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Next_Hardware_Shop.jpg","store_name":"Next Hardware Shop","username":"Wind69","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I bought an IBM Deskstar 40GB 7200RPM IDE hard drive from Next Hardware Shop for $73.27 including S&H. The price was unbeatable and the product came three days after I ordered it and intact. As far as hard drives go, this is the place to buy them.","link":"http:\/\/www.resellerratings.com\/store\/Next_Hardware_Shop\/comment\/46825#comment46825","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Next_Hardware_Shop.jpg","store_name":"Next Hardware Shop","username":"eLgilicious","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Hello. I have previously ordered several Lite-On CDR\/RWs from these clowns. While they over charge for shipping I didn\u0027t mind since the list price was low enough the total was still usually lower than most other places, shipping has also been very slow. However, my last two orders have been disasters. I ordered two 40x12x40 Lite-Ons, they accepted the order, charged my card, neglected to tell me they were out of stock and weren\u0027t getting any more of these drives. After two weeks they wanted to charge me more than the listed price to upgrade to the 48x24x48 Lite-on. Finally I did recive the 48x at the 40x price. Thinking it was a isolated incident, I ordered another 48x24x48 Lite-On Dec. 28th. No order confirmation although they charged my card. Two days later I get a UPS ship notice with a estimated delivery date of today the 8th of Jan., but also showing that they had sent UPS the info but not shipped the drive. I sent several e-mails and left as many phone messages requesting a status on my order.... zero responses... nada, zip. Today, the 8th of January I see the drive has finally been shipped... still no responses fom these clowns. My customer was expecting her PC back today, now she has to wait another week until this order arrives. Obviously they were out of stock again but feel its acceptable to accept an order and charge the customer with notifying them that the item is out of stock. As a system builder I cannot be placed in a position like this with my customers. I recommend Newegg, Googlegear, Directron, or Monarch Computers... all those places have what these clowns do not... customer service, integrity, and respect for the consumer.","link":"http:\/\/www.resellerratings.com\/store\/Next_Hardware_Shop\/comment\/60946#comment60946","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Next_Hardware_Shop.jpg","store_name":"Next Hardware Shop","username":"Deadweight","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Bait and switch indeed. These guys are downright terrible. <br><br>Late December of 2002, I spent about $490 ordering 4 hard drives (all of which were the same kind). As I have online banking, I was able to see that I was almost immediatly charged. However, I never heard anything from the company. I never got an email back with an invoice. Naturally, I was a little worried. I tried to contact them to inquire about the status of my order. Like many of the people here, I was completely and utterly ignored. It was like I didn\u0027t exist. It was like they didn\u0027t exists. I wrote countless emails. I left several phone messages. All of them went unanswered. They indicate no responsibility to their customers at all. You really can\u0027t rely on these guys at all.<br><br>I became getting worried knowing that they had charged my card for about $500 and I could now not even talk to a representative of their company. Around Mid January (more than a couple of weeks later), I knew that I had to begin approaching this as fraud. I had given $500 to a company that refused to even talk to me. I contacted my card company and began the official process (which is a big pain) of halting payment for investigation. I continued to try to make contact with them informing them of what was happening, thinking this time (now that their merchant account was threatened) that they\u0027d be willing to respond. STILL NOTHING!!!<br><br>I was in a middle of a very time sensitive project and needed to get those drives. These was way outside of any reasonable expectation. I had no other choice but to, a couple days later, run to my local retailer and pick 4 equivilant drives up hoping that my $490 would be quickly and easily returned to me now that it was in the hands of my credit card company. That day, a box from Next Hardware Shop was sitting in my front door.<br><br>At first, I did feel a little guilty. Maybe I had just been complaining too much... they did deliver. But further experience in the situation proved me otherwise.<br><br>Now I was stuck with $1100+ worth of drives, 4 of which I didn\u0027t need. I still hadn\u0027t heard ONE WORD from NextHardwareshop.com. They refused to even aknowledge me or the situation. It took over two weeks to get a simple order delivered, and they have ignored my existance and my concerns since the very second I placed my order and gave them my cc number. Now, not only am I tight on cash because of this blunder, but I see no forseeable way to get rid of these drives short of selling them myself for significant loss. To this second, NextHardwareshop.com has still ignored me.<br><br>That\u0027s just how they operate, I guess. The prices are low, but only because they make it worth it in other ways. The shipping is obscene. Over $50 in my case... for $6 worth of shipping. I have to say, I\u0027ve never encountered an experience this bad. These people are unreal. It angers me that a company with such bad ethics and practices can even operate. <br><br>Anyone have any suggestions? Questions? Feel free to email me.","link":"http:\/\/www.resellerratings.com\/store\/Next_Hardware_Shop\/comment\/62531#comment62531","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Next_Hardware_Shop.jpg","store_name":"Next Hardware Shop","username":"JChar03","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered a hard disk just about two weeks ago. Still no confirmation, no shipping notice. They billed my card though! Customer support will no longer respond via email. Phone support does not allow you to talk to a real person. I\u0027m calling my credit card company this afternoon to dispute the charge.","link":"http:\/\/www.resellerratings.com\/store\/Next_Hardware_Shop\/comment\/69234#comment69234","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Next_Hardware_Shop.jpg","store_name":"Next Hardware Shop","username":"BSavoie","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I recently purchased a 750MB ZIP Drive from Next Hardware Shop sometime in March I\u0027m not exactly sure of the day. Here it is 2 May and I still haven\u0027t received the order. The money has been taken from my checking account, but no ZIP Drive. I try to track the order using the provided order tracking system on the webpage, but it keeps telling me that my order is being processed and to allow so many business days for processing. I\u0027ve tried to call the company and just get the run abound from the computer answering machine. I\u0027m still trying to make contact with them by phone. I\u0027ve tried 4 times emailing them at sales@nexthardware.com and all I\u0027ve ever received is an auto responder reply saying that someone will contact me. Never happens. If this is how this company is going to conduct it\u0027s business I do not recommend that you purchase from Next Hardware Shop.com. ","link":"http:\/\/www.resellerratings.com\/store\/Next_Hardware_Shop\/comment\/78409#comment78409","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Next_Hardware_Shop.jpg","store_name":"Next Hardware Shop","username":"RDavis","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased a CD-writer, a hard drive, and some memory via this company\u0027s website. I received shipping confirmation within 36 hours. The shipping cost for UPS Ground was a little high ($23 total), but didn\u0027t offset the great prices. My shipment arrived 8 days later. If I have any problems with the items, I\u0027ll add another post, but at this point, I\u0027m extremely satisfied with the great bargain, and with the prompt shipping.","link":"http:\/\/www.resellerratings.com\/store\/Next_Hardware_Shop\/comment\/49338#comment49338","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Next_Hardware_Shop.jpg","store_name":"Next Hardware Shop","username":"jvaldez","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I buy something from these guys almost every month. I think the prices are pretty good and I always get the stuff within a few days. I ordered a monitor about 10 days ago and they sent me a UPS notification as always so I expected to get it in a few days. I checked the UPS tracking number and it looks like the monitor was never sent. They did not notify me it was on back order. I have sent them an e-mail but have yet to get a response.","link":"http:\/\/www.resellerratings.com\/store\/Next_Hardware_Shop\/comment\/50890#comment50890","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Next_Hardware_Shop.jpg","store_name":"Next Hardware Shop","username":"mr88talent","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The cheap prices don\u0027t make up for their poor service with unanswered E-mail and a website that\u0027ll disappear for no good reason. This was my first purchase from Next Hardware Shop, and it\u0027ll be my last.","link":"http:\/\/www.resellerratings.com\/store\/Next_Hardware_Shop\/comment\/58123#comment58123","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Next_Hardware_Shop.jpg","store_name":"Next Hardware Shop","username":"Dell_ZR1","rating":"2"}, "single");){kind=link}
"I received the Asus A7M266 motherboard I purchased an from Nexthardwareshop.com just fine, but within a couple of months it failed. I have tried calling (8 times), e-mailing (4 times), and requesting an RMA and have either gotten complete silence or been told to call back during certain hours the next day. (Always resulting in a voice-mailbox.) Now I see their URL is decomissioned.
I buy thousands of dollars worth of "stuff" annually, and though I have had a purchase or two not work out completely satisfactorily, this is the only company that has completely stiffed me."