Computer Hardware & Software
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"this basically sums it up for nexthardwareshop, does anybody know the name of the owners? I already filed a complaint with agencies listed below and not a word. Here is some of the communication with Yahoo Store regarding nexthardwareshop.comHello Ron,Thank you for writing to Yahoo! Shopping.If you think you may be a victim of fraud, we recommend that you contact the Internet Fraud Complaint Center, your local postal inspector and/or the Federal Trade Commission at: https://www.ifccfbi.gov/ http://www.usps.gov/websites/depart/inspect http://www.ftc.gov/ftc/complaint.htmIt may also be appropriate to contact your local law enforcement officials (through a non-emergency number).More information on fraud can be found at: http://www.fraud.org/welcome.htm https://www.ifccfbi.gov/Thank you again for contacting Yahoo! Customer Care.Regards,Yahoo! Customer CareFor assistance with all Yahoo! services please visit: http://help.yahoo.com/Original Message Follows:-------------------------They have not replied as of yet. I am not sure if I can deal with my credit card company on this issue because I sent the CDRW back toNexthardwareshop for warranty replacement. I am wondering if the company even exists anymore. do you have their address? I know they are in Walnut Ca. and thats not that far from here.Yahoo!Shopping wrote: Hello Ron,Thank you for writing to Yahoo! Shopping.We have excluded the merchant from the Yahoo! Shopping listings becauseof their inability to meet our customer service standards. The merchant's removal from our listings should motivate the merchant to resolve your order issue as soon as possible. The listings in Yahoo! Shopping are reserved for merchants with the best customer service.We understand your concern in this situation. We want to assure you that we are doing our best to alert the merchant in regards to your complaint. Here at Yahoo!, we do everything possible to keep customers satisfied with the service they receive.We will keep a record of your complaint, and we will forward a copy to the merchant. The merchant's customer service representative should be in contact with you to resolve this issue as soon as possible. We will also ask the merchant to update us with regard to your order issue by replying to us via email.Please let us know by replying to this message if the merchant is unable to resolve this issue within one business day.If the merchant has charged your credit card, please contact your credit card agency directly and promptly to resolve this issue. Your creditcard agency should be able to provide you with the proper merchant contacts to resolve any unauthorized charges made on your credit card.Thank you for your understanding. Thank you again for contacting Yahoo! Customer Care.Regards,Yahoo! Customer CareOriginal Message Follows:-------------------------Name: Ron xxxYahoo! ID xxxSubject: OtherDid you contactthe merchant?: YesOrder Number: RMA#: 39544Name or web address of the merchant you ordered from: http://shop.store.yahoo.com/nexthardwareshope/Type your feedback here:I have written several times about this issue andyou refuse to reply, I was ripped off by a YahooStorehttp://shop.store.yahoo.com/nexthardwareshope/I sent a CDRW back for warranty replacement andthey will not return it to me and the phonenumbers are disconnected. My RMA# is 39544. Ihave several other items I purchased from themthat are defective as well. Is this the way Yahoodoes business? I have spent over $4000 with thatstore in the past year. Now I have no way to contact them as they disconnected all of the phone numbers that I had and they refuse to answer my emails and I have emailed every department so far."
"I received the Asus A7M266 motherboard I purchased an from Nexthardwareshop.com just fine, but within a couple of months it failed. I have tried calling (8 times), e-mailing (4 times), and requesting an RMA and have either gotten complete silence or been told to call back during certain hours the next day. (Always resulting in a voice-mailbox.) Now I see their URL is decomissioned.I buy thousands of dollars worth of "stuff" annually, and though I have had a purchase or two not work out completely satisfactorily, this is the only company that has completely stiffed me."
"I ordered and received two sticks of Micron memory. They worked fine for over a year and then failed. I called the company only that their phone has been disconnected. The online site indicates that they no longer deal with customers over the telephone. So I e-mailed them on 7/29/03 and again on 8/11/03 regarding this issue. I have still to hear a word from them. By the way, Micron told me that I had to go through the reseller to fix this problem. I will NEVER deal with this company again!"
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