1/5

posted Mar-29-2004

"this basically sums it up for nexthardwareshop, does anybody know the name of the owners? I already filed a complaint with agencies listed below and not a word. Here is some of the communication with Yahoo Store regarding nexthardwareshop.com

Hello Ron,
Thank you for writing to Yahoo! Shopping.
If you think you may be a victim of fraud, we recommend that you contact the Internet Fraud Complaint Center, your local postal inspector and/or the Federal Trade Commission at:
https://www.ifccfbi.gov/
http://www.usps.gov/websites/depart/inspect
http://www.ftc.gov/ftc/complaint.htm

It may also be appropriate to contact your local law enforcement officials (through a non-emergency number).

More information on fraud can be found at:
http://www.fraud.org/welcome.htm
https://www.ifccfbi.gov/

Thank you again for contacting Yahoo! Customer Care.
Regards,
Yahoo! Customer Care

For assistance with all Yahoo! services please visit: http://help.yahoo.com/

Original Message Follows:
-------------------------

They have not replied as of yet. I am not sure if I can deal with my credit card company on this issue because I sent the CDRW back to
Nexthardwareshop for warranty replacement. I am wondering if the company even exists anymore. do you have their address? I know they are in Walnut Ca. and thats not that far from here.

Yahoo!Shopping wrote: Hello Ron,

Thank you for writing to Yahoo! Shopping.

We have excluded the merchant from the Yahoo! Shopping listings because
of their inability to meet our customer service standards. The merchant's removal from our listings should motivate the merchant to resolve your order issue as soon as possible. The listings in Yahoo! Shopping are reserved for merchants with the best customer service.
We understand your concern in this situation. We want to assure you that we are doing our best to alert the merchant in regards to your complaint. Here at Yahoo!, we do everything possible to keep customers satisfied with the service they receive.
We will keep a record of your complaint, and we will forward a copy to the merchant. The merchant's customer service representative should be in contact with you to resolve this issue as soon as possible. We will also ask the merchant to update us with regard to your order issue by replying to us via email.

Please let us know by replying to this message if the merchant is unable to resolve this issue within one business day.
If the merchant has charged your credit card, please contact your credit card agency directly and promptly to resolve this issue. Your credit
card agency should be able to provide you with the proper merchant contacts to resolve any unauthorized charges made on your credit card.
Thank you for your understanding. Thank you again for contacting Yahoo! Customer Care.
Regards,
Yahoo! Customer Care

Original Message Follows:
-------------------------

Name: Ron xxx
Yahoo! ID xxx
Subject: Other
Did you contact
the merchant?: Yes
Order Number: RMA#: 39544
Name or web address of the merchant you ordered from: http://shop.store.yahoo.com/nexthardwareshope/
Type your feedback here:
I have written several times about this issue and
you refuse to reply, I was ripped off by a Yahoo
Store
http://shop.store.yahoo.com/nexthardwareshope/
I sent a CDRW back for warranty replacement and
they will not return it to me and the phone
numbers are disconnected. My RMA# is 39544. I
have several other items I purchased from them
that are defective as well. Is this the way Yahoo
does business? I have spent over $4000 with that
store in the past year. Now I have no way to contact them as they disconnected all of the phone numbers that I had and they refuse to answer my emails and I have emailed every department so far.
"

comment! report?

Is this review?… Helpful Cool Share

1/5

posted Sep-26-2003

"I received the Asus A7M266 motherboard I purchased an from Nexthardwareshop.com just fine, but within a couple of months it failed. I have tried calling (8 times), e-mailing (4 times), and requesting an RMA and have either gotten complete silence or been told to call back during certain hours the next day. (Always resulting in a voice-mailbox.) Now I see their URL is decomissioned.

I buy thousands of dollars worth of "stuff" annually, and though I have had a purchase or two not work out completely satisfactorily, this is the only company that has completely stiffed me."

comment! report?

Is this review?… Helpful (1) Cool Share

1/5

posted Sep-22-2003

"I ordered and received two sticks of Micron memory. They worked fine for over a year and then failed. I called the company only that their phone has been disconnected. The online site indicates that they no longer deal with customers over the telephone. So I e-mailed them on 7/29/03 and again on 8/11/03 regarding this issue. I have still to hear a word from them. By the way, Micron told me that I had to go through the reseller to fix this problem. I will NEVER deal with this company again!"

comment! report?

Is this review?… Helpful Cool Share