We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Zappos, Newegg | browse by category » or best/worst »

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

×

Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

RatingsRating
Store InformationStore Info
Full Rating Profile
  • Newegg.ca (Cana Newegg.ca (Canada) Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: n/a
    • Phone: 800-390-1119
    • Customer Support: 800-390-1119
    • Business Hours: n/a
    • Fax: 626-271-9403

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.50/10 7.50/10
    Chance of future purchase: Rating 8.60/10 8.60/10
    Shipping & packaging: Rating 7.93/10 7.93/10
    Customer service: Rating 8.17/10 8.17/10
    Return/Replacement policy: Rating 7.79/10 7.79/10

579 Customer Reviews

Rating 10/10
5/5
modified review posted

"I am very impressed at the level of customer service I recieved from my representative Patricia.

Samsung's warrenty was less than impressive, even though it says 3 years they seem to have many loopholes.

In this day of online purchasing customer service seems to be gotting more distant and impersonal with no loyalty to a valued customer, but not at Newegg.
"


Rating 10/10
5/5
modified review posted

"I've bought many parts from them and the service is always pretty stellar. "


Rating 10/10
5/5
modified review posted

"I very much like to purchase from Newegg. They have great customer service, good deals, great prices, and best of all, they ship via Purolator (the fastest carrier in my opinion)"


Rating 8/10
4/5
modified review posted

"Great customer service. Products RMA was great. Employee shared hardware insights. Special thanks to Davyon for dealing with me even if it was I who made the error. Look forward to enjoying my 1.5k gaming rig."


Rating 10/10
5/5
modified review posted

"I've purchased roughly 60 to 100 items using Newegg and every purchase has gone smooth, easy, and fast. Customer service is top notch, and as far as delivery, I've rarely had to wait more than 2 business days to get my order on my front door step.

"Here" is where Newegg really went above and beyond for me. Recently I purchased a small cooling system for my PC, just your basic ram cooler. Turns out, I didn't end up needing it. So I do what anyone would do, took it to the post office to ship back. When i attempted to ship the little thing, the post office was going to charge me $15 for shipping when meanwhile the refund of the product was only about $12. So I contacted newegg directly and they gave a refund without even needing to ship it back.

Couldn't be happier, even amongst Amazon and Ebay, etc. Newegg always wins out in delivery times and customer service. Solid site all around.
"


Rating 10/10
5/5
modified review posted

"realy fast ship
the laptop i receive is in perfect shape for a refurbished

had problem to put windows key
they help me fast
will do busenes again +++
"


Rating 10/10
5/5
modified review posted

"products are great. shipping is quick. i first attempted the live chat but it doesn't get to anyone. so i took the number on my credit card charged fee and in 30 sec i got someone and they are very polite and understanding. very nice service!!"


Rating 2/10
1/5
modified review posted

"I bought an LG CD RW drive from Newegg, new in the box. The warranty is void outside the USA. I have had lengthy email correspondence with Newegg about it, and that email speaks for itself. I will provide and publish the entire email exchange and it alone will speak to the potential customer as to whether one should buy from Newegg. Essentially, what Newegg sells should be regarded "AS IS" and without warranty. They gave me the run around and refused to address the issue. Each subsequent person who responded to me displayed a lack of concern. Anyone who want's to can read the email between us and see this for themselves. "


Rating 8/10
4/5
modified review posted

"So far... Awesome items and service. Nothing is perfect and yet Newegg.ca isn't far from it."


Rating 10/10
5/5
modified review posted

"Good day! I'm just writing a quick review to relate my customer service experience with "Glenn" through the Newegg telephone department.

My family purchased a Belkin 12 outlet, 8 foot Surge Suppressor through the Newegg site, and we liked it so well that we decided to purchase 3 more of the same Brand and similar model with slight differences in configuration.

When we were about to place our order we noticed that the shipping cost was prohibitively high. We decided to call in to inquire as to the reason.

Glenn was very professional and courteous in his explanation as to the reasons for the shipping cost. He explained that the Suppressors would be coming from 2 separate warehouses (one in Canada, one in New Jersey) and that this accounted for the need to charge shipping for each separate shipment. Logical.

Glenn then gave us a generous gesture of appreciation for being repeat customers. I signed up on Newegg's website and I will be considering the Premier membership if my family decides to ramp up our electronic purchases.

So, to conclude, Newegg provides excellent prices (usually the best I can find anywhere) and, as per the experience, very courteous, excellent customer service.

Thanks Glenn and we'll be back. : )
"


Rating 8/10
4/5
modified review posted

"I was really disappointed with a product (still is!) and the company refused to do a refund, even though the product did not work as advertised. But after some negotiations, Newegg accepted to issue a store credit and even send a pre-paid shipping label. This is a nice solution, where both parties win. Glad it could be sorted out. "


Rating 10/10
5/5
modified review posted

"I contacted Drea A. of Newegg on 3/14/2015 to cancel an order I had made. Drea contacted the third-party merchant immediately and, within two hours, the order had been canceled before the merchant had had the opportunity to ship. She also insured that I had a copy of the merchant's assurance sent to me the same day.

Unfortunately, 4 days later, the merchant notified me of a UPS number just as it was about to ship the rather expensive item despite its assurance of 3/13. I contacted Drea still again and she spent almost 90 minutes in insuring that the merchant had already acknowledged it would not send the item and in insisting that it abide by its word. She did this despite the fact that the merchant could not be reached by phone and she had to send e-mails to this seller. Ultimately, this provider sent Drea a letter of apology for causing such anxiety for him, a letter which Drea also sent on to me. I am very grateful to this girl for being so steadfast and persistent in her determination to insure that this product was not shipped, and that I was satisfied that this was so, She truly went out of her way to help me. Her conduct reflects most creditably on herself, and on Newegg.
"


Rating 8/10
4/5
modified review posted

"I was making a purchase from Newegg for the first time and also paying using Visa Checkout for the first time. By using this payment option I was to get a $25 discount. I was encountering problem after problem and was not able tomake my purchase online so I called customer service and spoke to James who was incredibly patient with me and walked me through the process. Very helpful, thank you! :)"


Rating 8/10
4/5
modified review posted

"Long story short, the web system sucks, but the customer support rocks. I thought about not buying from them again, but I will. Just because of the customer support quality.

Their website order system isn't great. The order process wasn't smooth with my credit card. In addition, when you want to cancel the order, you can click a cancel button, but nothing happens. They pack the order and ship like nothing happened.
"


Rating 4/10
2/5
modified review posted

"Purchased a laptop on sale on their site, unfortunately the credit card provide refused the transaction due to mismatch of "billing" information
Tried to reorder the same laptop and promotion was over + shipping (ground) was charged !!
Newegg, was unable to honor me with the same price, nor remove the shipping address
Instead, they said that 20$ would be credited to my credit card after the purchase was completed
20 versus over 60 $ in saving the day prior, not a great customer service experience
Rather continue shopping around
Very dissapointed
"


Ratings Calculation Change


Share Newegg.ca (Canada)'s store rating

Newegg.ca (Canada) is a Merchant Member! Learn more

Newegg.ca (Canada) is a merchant member
Newegg.ca (Canada) participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,837 merchant members.