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Store InformationStore Info
Full Rating Profile
  • Newegg.ca (Cana

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: n/a
    • Phone: 800-390-1119
    • Customer Support: 800-390-1119
    • Business Hours: n/a
    • Fax: 626-271-9403

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.19/10 7.19/10
    Chance of future purchase: Rating 7.73/10 7.73/10
    Shipping & packaging: Rating 7.50/10 7.50/10
    Customer service: Rating 7.34/10 7.34/10
    Return/Replacement policy: Rating 6.58/10 6.58/10

591 Customer Reviews

Rating 10/10
5/5
2015-07-24

"Ordered a product one week prior of a promo, that I had seen advertised briefly on newegg for some reason went to order and it wasn't available. Ordered anyway and one week later check back and the promo is active so I inquired at customer service, and they honoured the promo for me. One very satisfied customer."


Rating 10/10
5/5
2015-07-22

"Great Service. I changed my mind on one order and they got it canceled even after it was supposedly able to be, because it had not shipped.

Then, I remembered to tack something on another order, which would have cost extra shipping unless it was thrown in with another order, but the order had shipped, so the lady gave me the item and shipping for free.

I shopped at Newegg.com for years in the USA, and eagerly awaited their arrival in Canada. Glad they decided to set up shop here.

Never had a bad experience with Newegg.com or Newegg.ca
"


Rating 10/10
5/5
2015-07-17

"Newegg's staff is really comprehensive. I've been in touch with Dan L. in the chat. I've kept my calm and explained the situation. Dan made everything up to make things work on. He is comprehensive and has the ability the understand people.

As a client, I'm happy with the result of the issue. I will buy again from newegg!"


Rating 10/10
5/5
2015-07-16

"Newegg's Customer Service is head and shoulders above the rest!

Specifically, I'd like to call attention to Juan and his willingness to go the extra mile to resolve my issue with a defective router and arrange for free shipping, even though there is no way to drop off a UPS package in my town.

Keep up the superlative work Newegg!!"


Rating 8/10
4/5
2015-07-07

"I'm glad to be a Newegg customer, they provided me with an excellent customer service.

Thank you Aldo :)"


Rating 10/10
5/5
2015-07-05

"Newegg support is so good i got my order cancelled really fast with no arguing. Joanna.L.Wang is the best support NA #challengerSupport"


Rating 10/10
5/5
2015-07-02

"The folks at Newegg's Customer service are skilfull and more importantly, they have heart. By the way, they didn't ask for this review to be written, I did. Following the purchase of a refurbished laptop which arrived with a problem, these CS reps were a real delight to work with in getting the issues resolved to our mutual satisfaction, not once, but twice. Thanks, and thanks especially to the CS team in Indiana."


Rating 10/10
5/5
2015-07-02

"Amazing customer service, representative was on hold with american express for 30 minutes trying to get my card refunded after there was a billing address mismatch."


Rating 10/10
5/5
2015-06-22

"Some negative turned into positive... :)

Hello, I tried to buy a refurbished cellphone. During the buying process Newegg sold me the item and I could even print out the order confirmation. But during the first time paypal put the sale on pending. Than Newegg sent me a email with the sale it did not go through and I could give them a call. So I clime in the phone and gave them a call..... After 30 minutes a nice lady on the other-side and she helped me to buy it again. So for the second time had to push voided and payed again and hoppa a new printable order confirmation with paypal. The nice lady told me the sale went through. Great I even got a letter of Newegg. So I thought all is good. I am a bit a digibeet so not knowing that still everything could go wrong. Nice yes so I hung up the phone and right away at the moment that I hung up I got a letter again of Newegg, telling me it was pending and paypal did not accept it. So I thought ok I gonna pay with my Visa Card. Because in the letter of Newegg it even say it that you can do that. So just at the moment that I tried to pay with my visa card....slam right in my face the item has been sold out. Wow. All effort for nothing, what a dream, thinking it is easy to buy a cellphone online. So I thought no harm I gave them a call and after hanging on the phone again for 30 minutes .. I got a guy on the phone. I tried to explane what was going on and the only thing what he told me is IT IS SOLD OUT....Yeah... That why I phoned... and I knew that... I was waiting for 30 minutes not only to hear that it has been sold out. I could not go further with him than running against a wall that told me it has been sold out. So I hang up and being frustrated I end up on this site and wrote my review.
Not a even an hour later a nice lady phoned me and wanted to help me in anyway she could, so I could still purchase my cellphone. Yes I can call it my cellphone probably now. She was very help-full and she understood that not everybody is a master on the internet. The fault I made was I pushed on voided and that made the cellphone for sale again.... I think. Well it does not matter, they made sure that I could buy the same phone for the same conditions as it was, and I did. Still a good service I would say. And yes I was a bit frustrated but now I just wait till my phone arrives. Lucky me.
Therefore I want to thank Newegg for the patience and the good service.
"


Rating 4/10
2/5
2015-06-10

"Normally have great experiences with Newegg, this last one not so much. Received a part where the box was clearly opened before (happens) but the bag the card was in was also opened and there were clear marks where the card had been screwed into a case before. called them up and they were sorry about it and ready to take it back on the first call only once i recieved an email did i notice they were still charging me the shipping on it. Issue is i had to argue with them on the second call for them to credit me the shipping on the item and when they finally did issue the credit for shipping to add insult to it all they do not credit the taxes. so it is not a large amount but in principle it is costing me money to be sent and returning a used part they tried to sell me as new. Not the best way to keep a customer coming back"


Rating 10/10
5/5
2015-06-05

"Called to a returned GPU that hasn't been out of the package yet cause a better GPU just came out and I simply just wanted a better one. Simply took 5 minutes of my time and Newegg was able to let me send back my item with no restocking fee and refund me as well(When they receive the item). Amazing service. This company should be the standard for customer service. "


Rating 10/10
5/5
2015-06-01

"Had a complication with shipping address and Sheri sorted it all out for me, top notch service. Definitely reccommend Newegg to anyone that buys computer parts like I do, or anything else for that matter. Thanks Sheri!"


Rating 10/10
5/5
2015-05-15

"I am very impressed at the level of customer service I recieved from my representative Patricia.

Samsung's warrenty was less than impressive, even though it says 3 years they seem to have many loopholes.

In this day of online purchasing customer service seems to be gotting more distant and impersonal with no loyalty to a valued customer, but not at Newegg."


Rating 10/10
5/5
2015-05-15

"I've bought many parts from them and the service is always pretty stellar. "


Rating 10/10
5/5
2015-05-11

"I very much like to purchase from Newegg. They have great customer service, good deals, great prices, and best of all, they ship via Purolator (the fastest carrier in my opinion)"


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