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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: n/a
    • Phone: 800-390-1119
    • Customer Support: 800-390-1119
    • Business Hours: n/a
    • Fax: 626-271-9403

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.50/10 8.50/10
    Chance of future purchase: Rating 8.85/10 8.85/10
    Shipping & packaging: Rating 8.62/10 8.62/10
    Customer service: Rating 9.04/10 9.04/10
    Return/Replacement policy: Rating 8.08/10 8.08/10

556 Customer Reviews

Rating 10/10
5/5
modified review posted

"Newegg has always been amazing, Fast UPS shipping, no delays, great product selection.

Best of all, when something is defective, you give them a call and they jump through hoops to help you. SO much better than competitors that makes you deal with manufacturers RMA systems. I will continue to use them, even when they cost more then amazon.ca because of their amazing customer service.
"


Rating 10/10
5/5
modified review posted

"Awesome, best customer service for buying electronics online!!!
you go guys!!!
"


Rating 10/10
5/5
modified review posted

"Abbi V. of Newegg is the best customer service representative (by far) that I have dealt and spoken with. If you get her as your customer rep. Rest assured your issues will be resolve swiftly. She will go to that extra mile in helping you and you will feel that you are a really valued customer.

I wish many more people in the customer service industry is like her.
"


Rating 10/10
5/5
modified review posted

"Not my first time with newegg and as always i was happy! :)

I was even able to have them refund me 40$ after thé price of my GPU changed in the time i was receiving it! :)

Great service
"


Rating 10/10
5/5
modified review posted

"awesome job , costumers support did a badass job !!!!"


Rating 10/10
5/5
modified review posted

"I have ordered multiple times at NewEgg (more than 10). Each time the delivery was very quick, the prices almost always low compared to other site. Not always the lower, but near at least. And they are quick to get the newest hardware.

And the customer service is very good. Last order I had a small issue, and thanks to the help of Tracy S. it was solve in the blink of eye. Really good !

I like very much this site for computer part and will continue to buy regularly.
"


Rating 10/10
5/5
modified review posted

"I did not have to wait long to speak to an agent and then Erick provided excellent service. A RMA problem with an old order was easily resolved."


Rating 10/10
5/5
modified review posted

"I was having difficulties regarding an RMA and Maria S. solved my issues and I just received confirmation that my RMA request has been approved."


Rating 10/10
5/5
modified review posted

"Oscar.O.Rodriguez was excellent. The order problem was resolved really quickly. Thank you. Newegg.ca is definitely one of the best online stores in Canada."


Rating 10/10
5/5
modified review posted

"Andrea helped me big time. She resolved my concerns really quickly and was extremely helpful and pleasant. I cannot believe how great of service I received!

Thank you Andrea!
"


Rating 10/10
5/5
modified review posted

"Edgar was excellent in helping me. You guys are awesome in helping out the customers even in the most "interesting" situations.

Thank you for your help,
Sebastian.
"


Rating 10/10
5/5
modified review posted

"Great service - when you need it most; returns were easy and there are helpful staff available via phone to help. I'll be back because of the service ... you can shop with confidence, even on big ticket items. Thank you Bobbie!"


Rating 10/10
5/5
modified review posted

"The customer service is excellent. The order problem was resolved really quickly. Thank you. Definitely, Newegg.ca is one of the best online stores in Canada."


Rating 10/10
5/5
modified review posted

"Excellent service
Very helpful
"


Rating 10/10
5/5
modified review posted

"I called up today after checking the status of an order and seeing the better equivalent went on sale for the same price a mere 2-3 hours after i had purchased the original ( Intel i5 - 4690 vs the Intel i5 - 4690K $234.99CAD ). The biggest issue was I had noticed this after getting the package and was requesting an exchange of the two. Although an exchange wasn't done per-sea, some magic was done and a return with full refund was guaranteed so long as i bought the other part, which is now done.
Nicholas at first said his hands were tied due to software being on orderl. After being thorough and a little persistent explaining the software wasn't the issue it was that the product a step up from the one purchased is now on sale for the same price and would have been purchased to begin with had the order been placed 2 hours later Nicholas went to bat for me, like a champ!
Nicholas with what i assume is some very smooth talking to a supervisor managed to get an RMA done on the original and advised to simply ship it back (at my cost which is fair) to which a full refund will be provided in a few days and order the other part now.
I am happy with newegg and will continue to use their service knowing people like Nicholas work there and are happy to go to bat for a valid concern. Keep in mind I wasn't demanding, abusive or derogatory and for the duration of the call we had quite a few laughs trying to sort it all out which showed he had excellent customer service and wasn't just a robot.

This guy is good, give him a raise or a bonus maybe even a promotion. Can you say trainer? If even half the agents there were on Nicholas' level I'd never shop anywhere else!
"


Newegg.ca (Canada) is a Merchant Member! Learn more

Newegg.ca (Canada) is a merchant member
Newegg.ca (Canada) participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,897 merchant members.