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"Good service. If you need to send a product back within 30 days or purchase there are no problems. They will also usually waive the restocking fee if you ask and there is no cosmetic damage to part/packaging.
Prices are fair, nothing spectacular.
Shipping can be a problem. We don't order hard drives from neweggbusiness.com anymore when we can help it. Other items aren't really affected like hard drives."
"I've been a newegg customer since 2002 & I am a very happy, loyal customer. Their customer service is second to none, just today they honored a refund on a return only item & waived a 2 day shipping charge for a duplicate re-order. My advice to anyone, make sure you call if their online support doesn't cover your specific customer service needs. "
"Poor shipping quality, software item was crushed upon arrival, cardboard box software item was shipped in bubble envelope, This would work for plastic cases but not cardboard, also I placed a single order including three items, neweggbusiness split into two orders and two shipments. Now I can not use RMA or return processing via the website."
"My rebate application was declined by the producer who claimed that I have submitted wrong upc barcode. I contacted Newegg costumer service through live chat and explained that the submitted barcode was the only barcode received with the product. The customer service agent Paige promptly issued reimbursement for the amount of the declined rebate. I am pleased with their courteous and professional attitude. "
"As a Newegg.com customer since 2001 I have been in love with their speed of service and prices for sometime. So around the office we finally switched over to a business account and get the same great prices, but better management so that multiple people can place orders and see the order history. Newegg is usually our first and last stop for the little tech needs around the office. "
"This worst company I ever dealt with, no wonder their rating is so low, cancelled my order without any communications, without any reasons. Stay away from them"
"RIP-OFF ARTISTS!!! Charging $400 more than MSRP on a product that is additionally being subsidized by the product vendor. If you want to be scammed and charged more than ANYONE ELSE IN THE ENTIRE COUNTRY is charging then NewEgg Business is for you. Otherwise, I'm sure you can find better prices elsewhere with very little effort. Customer Service sucks too. Get told one thing by one person when you call and then a totally different story when you talk to someone else."
"Having just acquired a pair of ML Motion 12 speakers, I'm compelled to comment about the service and value of shopping Newegg.com. Absolutely phenomenal in every respect. Pre-order, processing, invoicing, and shipping status efficiently executed and easily tracked via on-line dashboard. I was stunned when the speakers were delivered (at no cost) to my home 36 hours after shipment confirmation. The shipping boxes, packing material, and speakers arrived safely and without blemish. A remarkable feat, traversing 3,000 miles from Whittier (near my hometown of Montebello) to Summerville (near Charleston), South Carolina. The service is as eggceptional as the speakers! Dan Mabey, aka INROCK"
"It’s always a good experience at Newegg. Great selection, great pricing and great customer service. I am very satisfied and definitely recommend Newegg Business."
"Good service. If you need to send a product back within 30 days or purchase there are no problems. They will also usually waive the restocking fee if you ask and there is no cosmetic damage to part/packaging.
Prices are fair, nothing spectacular.
Shipping can be a problem. We don't order hard drives from neweggbusiness.com anymore when we can help it. Other items aren't really affected like hard drives."