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Stores > Newegg.com (USA)
  • Newegg.com (USA Newegg.com (USA) Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      90601
    •  
    • BUSINESS HOURS
      8:00AM-5:00PM PST Mon-Fri Closed Sat and Sun
      GENERAL PHONE
      (800) 390-1119
      FAX
      (626) 271-9403
    • SUPPORT EMAIL
      service@newegg.com
      SUPPORT PHONE
      (800) 390-1119

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.58/10 8.58/10
    Chance of future purchase: Rating 9.08/10 9.08/10
    Shipping & packaging: Rating 8.64/10 8.64/10
    Customer service: Rating 9.34/10 9.34/10
    Return/Replacement policy: Rating 8.86/10 8.86/10
Voice your opinion! Review Newegg.com (USA) by clicking a star below.
Rating 10/10
5/5
2017-05-17

Fantastic Customer Service

"After having trouble with the customer service of another seller, who never answered, and trying to work around that seller's shoddy site, I decided to check if newegg would help me instead. Amazingly, their customer service rep answered almost immediately and was by far one of the most helpful I have spoken to. He worked with me on everything I asked, and even helped me with things I was certain weren't going to happen. I've never believed strongly in the idea of customer loyalty, but this changed my mind. Newegg was fantastic to me and I would definitely work with them again."


Rating 10/10
5/5
2017-05-17

Angelo G. Barajas is an excellent asset to Newegg.com (USA)

"I ordered a HP Laserjet P2015, refurbished, because HP does not manufacture that particular printer anymore. However, that particular HP printer is like Pontiac's 1992 Bonneville, with the 3800 (The last REAL motor made for a car). As to be expected, at times, it didn't come with the USB cable nor a toner cartridge. It's refurbished and what can you do, right? Well, after only being on the phone with Angelo for five minutes, being understanding and listening, he decided to refund me a portion of the sale ($$) which will make going to both BestBuy & Cartridge World a little less painful and easier on my pocket, considering that I paid for a refurbished printer that is still unusable straight out of the box. "


Rating 10/10
5/5
2017-05-16

Over and above customer service

"Product went on shell shocker sale 3 days after I purchased. Despite the item being OOS, still provided me a credit. Awesome customer service!"


Rating 10/10
5/5
2017-05-16

order help

"preordered a graphics card which came with a game but did not get it immediately when the card arrived. Contacted newegg and they sent it to me immediately, awesome customer service through the years!"


Rating 10/10
5/5
2017-05-16

Brooklyn was very helpful!

"Brooklyn was incredibly helpful! And she took the initiative to switch my return carrier to one that picks up at my work.
And she was able to help me fix my mistake of selecting the incorrect return reason. Quick and painless. Thanks!
"


Rating 10/10
5/5
2017-05-16

PC building

"Newegg facilitated building a computer very easily. When my power supply failed, setting up a return was fast and seamless. I will definitely use Newegg in the future!"


Rating 10/10
5/5
2017-05-15

GPU RMA

"My Gtx 1080 Duke came with horrible coil whine. When I went to return it, all of the promotions that were around when I had bought my GPU had ended. In order to get me my card faster, I was able to get a refund and order a new one. Newegg honored the sale price and let me keep the game that came with my card. They also gave me a $20 store credit in place of the $20 mail in rebate that I would have lost. All in all, a painless experience that was handled fast and efficiently. "


Rating 10/10
5/5
2017-05-15

Customer Service the way it was meant to be.

"First time purchase on Newegg, Third party Sale went horribly wrong. Spoke with Andy from Newegg. He went above and beyond to make things right. Thanks, Andy."


Rating 10/10
5/5
2017-05-15

A best place to buy after 16 years!

"Once again Newegg has provided eggcellent service. I've been a loyal patron for over 16 years through many builds and upgrade. Andy was a pressure to talk to and you could tell that he wanted to help."


Rating 10/10
5/5
2017-05-15

Customer service

"The representative was. Wet helpful in my return. He was straight to the point and everything was easy with no hassle. "


Rating 10/10
5/5
2017-05-15

eggcellant service

"I received a defective device from Newegg and dreaded the call for return/replacement. And thanks to Vida L and Newegg I am a very happy customer. Vida was polite, prompt and as helpful as anyone could hope for. She made the entire experience as easy as could be. now I have a replacement TV on the way and the return is just as easy..Thank you Newegg and Vida L


Still a Happy customer after 20 yrs
"


Rating 10/10
5/5
2017-05-15

Eggcellant!

"Had bought a Linksys WRT3200ACM Router at regular price and it's working great. So when I saw that Newegg had one refurbished by Linksys, I decided to buy it and use it as a repeater. Had to call Linksys support to set it up as I am not a networking guy. Had the router up and running in about 10 minutes and it's working great. I also bought a 1 year extended warranty just to back up the 90 day Linksys gives you.
I have bought at Newegg for many years and I have had only one bad experience and in all honesty, no one is perfect. My advice to everyone is to keep everything that comes with your product, that includes the box it came in at least until the warranty runs out cause you never know what is required in sending the product back.
Bottom line, Newegg may not always have the best price but you will get what your ordered. Great company and very helpful customer service, a least from what I have experienced. It's like they say, Once you know, you Newegg.
"


Rating 10/10
5/5
2017-05-15

Eggcellent service!

"Returned ryzen abandoned project. Hassle free! Love this company!"


Rating 10/10
5/5
2017-05-14

Superb service

"I called Newegg customer service twice in my quest to buy Dragon Naturally Speaking. Both times, they were exceedingly patient and helpful. I can't be more pleased! "


Rating 10/10
5/5
2017-05-12

Only the Best in Customer Service

"I swear, their motto must be "It's all about the customer's""


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