5/5

posted Dec-21-2005

"My name is Jordan Jacobs; I am a partial owner in FragnServers.com, an online game hosting company. We run servers all over the country and when we needed to open up the Chicago datacenter we decided that I would order one server from NewEgg and just put it together. At the time we needed to open up the Chicago datacenter I had a $1000 waiting list. It was imperative that everything was ordered quickly, I took time off my 9-5 job so we could get the server built quickly.
We placed the order in two sets, once everything had come I noticed instead of having two 1u heat sinks and 2 stickers, I had 3 stickers and 1 heat sink and I was charged for the extra sticker. New egg thankfully fixed this by refunding the extra stick cost however I was charged shipping yet again. Upon receiving the case I realized that quite a number of screws were stripped. Because of the rush we were under I cut the head off the one of the screws to get into the case (after all its going into a datacenter who cares if it’s a little scraped up. Once I got into the case I realized the website was incorrect and it did NOT come with a power supply. (website said Power supply: 300W) When I called the 1800 number they told me that that meant it was compatible with a 300W power supply and did not mean that it was included. After much arguing and 5 phone calls we managed to get someone who would give us a claim on the case but it would take 10 days to get a refund if it got approved. I still do not know the outcome of that. Once we got the second case everything was great – I installed everything, hit the power and got the beep code for bad ram. Next day I called NewEgg and they allowed me to RMA/refund it without a restock fee so I could go to the local computer shop (hour drive away) to pick up ram. I get home plug all the ram in, and learn that one of my MOBO CPU slots is defective (as per the manufacturer). I’m to the point now where its been half of a month from my first order, I have paid 200$ in shipping and 50$ in gas trying to fix everything, now im just trying to get my money back and give them almost everything back so I can go and order a server from our datacenter so we can get it in place before we lose all the customers in our waiting list. I just spoke to customer disservice who told me that not only do I have to pay 15% on the processors (they were able to waive the other fees) totaling $102, plus the shipping I paid to ship the 4 different orders I received from them (all done next day because of timeframe) on top of ALL of that I have to pay for the shipping back. All in all, it has taken 16 days and now its going to take until mid January for my money to be refunded and Im going to be out around $400 because of NewEgg’s goofups.

BUYER BE-WARE


EDIT -

I spoke with Jason from Newegg many times, he has done everything in his power to ensure this gets sorted out. Infact I am reordering from them now. Thanks again"

This review was modified by FragnJordan on January 29 2006 02:52:31 PM

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1/5

posted Jan-06-2005

"Caveat Emptor- Buyer Beware
The Truth About Newegg.com

Heaven forbid you need to return something to Newegg, you are in for a world of hurt.
They will lie, rip you off, and do anything in their power to prevent a return.

Read my honest to god true story below to see what this unethical company is all about:

"Please pass this on to a supervising manager.
And then please pass it on up to the executives.
Your business can't continue operating this way forever.
The bad reviews will mount.

I am extremely disatisfied with your service.
Your company has lied to me repeatedly.
No one answers the telephones.
I wait 25 minutes to speak with a return representative, then 20 minutes to speak with a supervisor, then get disconnected
I've been promised a next day, Saturday delivery. Arrives the next Monday.
I've been promised a complete, 100% refund.........never materized. Lies.
I've been told I sent back an opened product. More lies.



I first ordered an Avaratec laptop back in December. For some reason, it lay waiting in your warehouse for days with no one realizing it was supposed to be shipped.
I called , and the salesrep said he'll send it out right away. I told him don't bother. I want my account credited, because..I needed the computer for a business trip on Monday, and they'd never be able to get it to me in time. The rep said no problem, we'll OVERNIGHT it WITH SATURDAY DELIVERY. I asked him if he was 100% sure it would get to me by Saturday, and he promised.

Well, the computer never made it Saturday, it made it Monday, after my plane had long since taken off.

I called newegg after returning from my trip, and after waiting 25 minutes, I was able to get an RMA #, and promised a complete, 100% refund, with NO RESTOCKING FEE.

I promply returned the UNOPENED package via FEDEX .

Unfortunately, of course I was charge a $140+ restocking fee.

I called newegg returns again, waited about 30 minutes, and spoke with a rep who tells me he has it in his computer that the box was opened. More lies.

He tells me I should email newegg and explain everything. I was frustrated, and asked to speak with a supervisor. He said sure, no problem, put me on hold, for over 20 minutes, and then I was disconnected.



Let me tell you, to say I am extremely disatisfied is an understatement. I am a physician, and with the time I've wasted with your dishonest unethical company/reps and with the time spent writing this, I could have made 3x the restocking fee.

This is my final attempt to resolve this issue. If it is not resolved, I will unabashedly take untold joy in bringing to the masses[via internet postings] your company's unethical methodology."

"

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1/5

posted Dec-05-2005

"I bought several spindles of Ritek DVD+R media from NewEgg over the years but recently they switched from the "silver matte" to the "inkjet white". I tried a spindle of the new media and I was burning coasters left and right. So I wrote a review to warn future buyers. Imagine my surprise when my review never showed up on their website. I emailed NewEgg asking them about it and they told me that:

"...customer reviews are used at the discretion of Newegg as a marketing device for positive and constructive ways to share the benefit of a product. It is not used as a source for negative commentary..."

That is highly unethical in my opinion. I was always suspicious that all of the products there got good ratings on average with a few bad reviews sprinkled in for authenticity. Here I have them openly admitting that the reviews section is nothing more than a marketing scam.

Anyone who has used NewEgg for awhile will also notice that they switched from FedEx to UPS. Shipping used to be free half of the time and $1.99 for 2-day shipping the other half. It was always delivered in a day or two. Now it costs $3.99 and up and it takes over a week for UPS to deliver it. It's Monday night and I'm still waiting on an order I placed last Tuesday. NewEgg has really gone downhill."

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1/5

posted Dec-10-2005

"1. Newegg does not pack OEM hard disk drives correctly. Hard drive manufacturers require 2" of fixed packing material on all six sides of each drive. Failure to do so voids the warrantee. Of the dozen or so drives I have ordered through them over the past few years, none have been properly packed. It is common for Newegg to place ~1.5 wraps of bubble wrap around the drive, tape the bubble wrap in place, and put the assembly into a box with packing peanuts. One or more surfaces have less than 2" of bubble wrap.

2. I have contacted Newegg customer service on this issue, but Newegg refuses to learn from their mistakes.

3. Newegg's customer service hides behind a "CONFIDENTIALITY NOTICE" on all outgoing customer service e-mail messages. They will sue me and/or this web site operator if I disclose their communications here.

4. Newegg's warehouse manager does not respond to customer complaints regarding packing procedures.

5. Newegg's president/CEO does not comment on customer complaints.

I will not be purchasing from Newegg again, and recommend that others avoid Newegg.
"

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1/5

posted Dec-14-2005

"I have a major "beef" with several of Newegg's long-term, ongoing deceptive business practices:

1) They are constantly manipulating their prices on many items often on a daily basis, and at a faster, non-linear pace/rate than natural market fluctuations. In fact, I believe they are a monopoly that artificially inflates computer hardware prices for their own huge profitability.

2) Newegg has a dishonest "Sale Price" promotion program where they often will raise the total delivered "sale" price (item price + shipping fee) higher during the event than it was earlier in the week when it wasn't "on sale". Quite often NE will also raise the price and/or shipping cost of an item during the checkout phase -- so the buyer initiates the purchase at one price and by the last step of the purchase the price has been increased! Very unethical...

3)Newegg routinely censors honest critical user reviews, mainly allowing the positive ones -- thereby falsely representing the item's true user satisfaction rating. Unethical...

4) Newegg often bundles OEM DVD and Blu-ray players/burners with the software necessary to use these devices to the vast majority of buyers -- but not to ALL buyers. These drives are useless without the required software and buying the software separately is more expensive than the drives were! Yet when NE selectively fails to bundle the software and the buyer contacts customer service for compensation, they are told regardless of how many buyers report getting the bundled software, it is not listed in the product's description -- so too bad! However, since NE posts a majority of user reviews stating the software was bundled with the drive, that legally constitutes advertising stating software IS indeed normally included. I'm going to the FTC on this one unless NE halts this practice! Either EVERY BUYER gets the required bundled software or no one does. No ifs, ands or buts...

I have purchased many thousands of dollars of computer hardware from Newegg over the past 5 years or so and quite a few products they sell are as advertised and for a decent price. However, one must be very aware of of NE's numerous deceptive practices or risk being ripped-off! "

This review was modified by RWP on December 04 2010 03:33:21 AM

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1/5

posted Jan-04-2005

"Extremely dissatisfied. Credit card verification scheme is mindless and inflexible. While the prices are great, it took days of emails and phone calls to get the order processed. Using the guise of 'security' they attempt to legitimize a system that provides no greater security than any other internet site but does require that you have your credit card company and bank establish a 'SHIPPING ADDRESS' somewhere in their system - even though their system has no capability for such field. The cost savings are not worth the frustration with dealing with a policy based system and a customer service telephone number that is always busy. "

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1/5

posted Mar-31-2004

"worst shipping in any online computer store. I even paid extra for expedited shipping. but still took the store one week to verify and confirm my credit before finally shipping my orders. The money you save from this online store is not worth the time lost from bad services and slow shipping procedures."

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1/5

posted Sep-30-2011

"My husband has been a loyal user of Newegg since before I met him four years ago. We recently moved and wanted to get a new TV, so his first thought was to use his Newegg Preferred Account. This turned out to be a nightmare. He placed his order over four times to have it canceled due to a verification flaw. We had changed our address on everything prior to ordering, yet they claimed this must be the issue. He called and talked to several un-helpful people, and finally decided to give up. He canceled his preferred account over the phone and they didn't ever at any point in this whole process try to make anything better or easier. They have certainly lost our business."

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1/5

posted Jun-30-2005

"Ever wondered why all the new egg reviews are either 4 eggs or 5 eggs? I will tell you: Because NewEgg would not let you post negative reviews about their products. I ordered a USB wireless adapter from them and because I think that it had a very bad security model (you can only surf the net if you are an Admin on the box) I put my 2 cents worth of comments and I gave it a negative review, NewEgg rejected my comments and did not publish them. So Buyer Beware, not all the merchandise is so good as it seems. Also I ordered some memory from them. The memory was DOA. They sent me a replacement OK. When I called to ask them who should be responsible for my sending back the lady there reluctantly agreed to reimburse me. After 3 phone calls still no reimbursement. I ordered an USB IDE encloser. It was DOA too. I send it back on my dime. They replaced it and sent it to my old address despite the fact the original one was sent to my current address. I called for this twice, and the second time I had to give them an ultimatum. They finnaly agreed to reimburse me for the encloser but not for the sending it back to them. So the fact that they do not assume responsibility to reimburse you for the DOA things plus the fact that you cannot post negative reviews made me dissatisfied with them. I will shop somewhere else every chance I get. "

This review was modified by silviu on June 30 2005 01:17:26 PM

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4/5

posted May-22-2004

"I don't know what has happened to Newegg, but I am very disappointed - both in the quality of the products I have received, and in the way defective merchandise is handled.

First, on 11/15/05 I placed an order for a BenQ DW1625 DVD-burner in a retail box under invoice #14164859. I received the package in good condition on 11/18. Immediately the drive would not produce lightscribe images the way it should. Within 2 weeks or so the drive began to burn more and more coasters, and by the middle of December it would not read or write to any type of CD/DVD. I attempted to RMA through Newegg, but since the drive was "retail box" they would not return it for any reason, and told me to contact BenQ directly.

After more than 3 hours (literally) on hold at BenQ, an RMA was issued for the defective unit, but I was told the replacement wouldn't ship until after 1/6/06 due to inventory. On 1/9/06 I received the "new" drive in an undamaged box, only to receive this: http://i18.photobucket.com/albums/b119/teNAnImalS/DriveandBox1.jpg
Of course the drive doesn't work. BenQ requested this photo, as if to say they could not have shipped this. Now it's been almost 2 full months and still no working DVD-burner.

Secondly, on 12/15/05 I ordered an Abit KW7 motherboard on invoice #14791408 which did not operate correctly. Again, no RMA from Newegg since it is "new in the box", and after the ordeal with BenQ I gave up on this mobo (yes I know this is a different manufacturer). I just don't want to go through months of irritation and aggravation, while Newegg stands idly by with my money.

So, I apologize for the long post, but I want people to be aware that Newegg WILL NOT stand by a defective item if it is sold "new", which just doesn't make sense to me. Good company, good prices, good shipping, bad customer care. Thumbs down.

*EDIT: after posting this review, I was emailed by Jason from Newegg. He said that Newegg is committed to customer satisfaction, and that they will refund the purchase price of my defective drive, as well as issue me an RMA for the defective mobo. I feel this is a huge step in the right direction from Newegg, and has restored much of my lost confidence. Thanks go out to Jason for making sure this is handled the way it should have been! "

This review was modified by Earl_Walck on January 13 2006 09:43:57 AM

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