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Stores > Newegg.com (USA)
  • Newegg.com (USA Newegg.com (USA) Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      90601
    •  
    • BUSINESS HOURS
      8:00AM-5:00PM PST Mon-Fri Closed Sat and Sun
      GENERAL PHONE
      (800) 390-1119
      FAX
      (626) 271-9403
    • SUPPORT EMAIL
      service@newegg.com
      SUPPORT PHONE
      (800) 390-1119

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.58/10 8.58/10
    Chance of future purchase: Rating 9.07/10 9.07/10
    Shipping & packaging: Rating 8.58/10 8.58/10
    Customer service: Rating 9.30/10 9.30/10
    Return/Replacement policy: Rating 8.80/10 8.80/10
Voice your opinion! Review Newegg.com (USA) by clicking a star below.
Rating 10/10
5/5
2017-05-15

Eggcellant!

"Had bought a Linksys WRT3200ACM Router at regular price and it's working great. So when I saw that Newegg had one refurbished by Linksys, I decided to buy it and use it as a repeater. Had to call Linksys support to set it up as I am not a networking guy. Had the router up and running in about 10 minutes and it's working great. I also bought a 1 year extended warranty just to back up the 90 day Linksys gives you.
I have bought at Newegg for many years and I have had only one bad experience and in all honesty, no one is perfect. My advice to everyone is to keep everything that comes with your product, that includes the box it came in at least until the warranty runs out cause you never know what is required in sending the product back.
Bottom line, Newegg may not always have the best price but you will get what your ordered. Great company and very helpful customer service, a least from what I have experienced. It's like they say, Once you know, you Newegg.
"


Rating 10/10
5/5
2017-05-15

Eggcellent service!

"Returned ryzen abandoned project. Hassle free! Love this company!"


Rating 10/10
5/5
2017-05-14

Superb service

"I called Newegg customer service twice in my quest to buy Dragon Naturally Speaking. Both times, they were exceedingly patient and helpful. I can't be more pleased! "


Rating 10/10
5/5
2017-05-12

Only the Best in Customer Service

"I swear, their motto must be "It's all about the customer's""


Rating 10/10
5/5
2017-05-12

AWESOME help for a promo code

"Audrey helped me more than any other customer service agent in history. seriously. WHY YOU ASK? Because she was super helpful, super nice, and had cool stories to tell while I sorted out my login for my Newegg account and got to the point where she could help me.

The only CS agent in history who has even come close to as good ended up on my blizznet friend list. its a shame I didn't think to ask this time. I was just too busy being helped to think about it.

I'm pretty sure that there is a secret level of customer service agent that they use on customers who have built PC's (spent a lot of money) with them and she is like the Top Gun winner of that. If I could nominate someone for the National CS Agent of the Year Awards, it would be her. My utility providers could use people like her manning their phones.
"


Rating 10/10
5/5
2017-05-12

The representative that I talk to was very knowledgable and helpful

"What can I say this guy was the best customer service rep you can ask for. He stayed with with me and helped me through my whole problem. Highly recommend you deal with Newegg and hopefully you will get my rep if you need help."


Rating 10/10
5/5
2017-05-12

Eggcellent customer service!

"Went above and beyond my expectations for customer service, even helping me pick a better and similarly priced PC than what I originally wanted. Way to go guys!"


Rating 10/10
5/5
2017-05-12

Exceptional service

"I called to ask for a refund on a defective graphics card. The card was outside the REFUND policy so REPLACEMENT was all the system would allow. I explained the to the Customer Service agent--his name is Eric P.--why I was asking for a refund instead. He took the initiative to contact the Refund Department, got them to agree to a refund, but they wanted a 15% Exception Fee. I didn't even have to ask, before Eric told me he was in the process of asking for an exception to the Exception Fee. And he succeeded! So, in the end, I was able to get a full refund on the card. You know that most other agents would have said there was little they could do and offered me a replacement card. Eric showed the care that is rare nowadays. Thank you Eric and thank you Newegg."


Rating 10/10
5/5
2017-05-12

Outstanding customer service!!!

"Called Newegg customer service to inquire about a shipping problem.
Kay was so very helpful and so polite! An excellent customer service representative.
He got to the bottom of the problem quickly and made me feel so good about calling to get help.
He is awesome! Thanks Kay!
"


Rating 10/10
5/5
2017-05-12

Rep. Martin.M.Vasquez

"Martin.M.Vasquez to me is the best representative of Newegg.com. I really appreciate him taking that extra step to help out my situation. More of your workers should strive to be like Martin.M.Vasquez."


Rating 10/10
5/5
2017-05-12

EGGCELLENT

"Always so helpful and understanding .. new egg is outstanding in customer satisfaction"


Rating 10/10
5/5
2017-05-11

Long time customer, never disappointed.

"Newegg is consistently professional and always bends over backwards to help."


Rating 10/10
5/5
2017-05-11

Good Job!

"Got a defective game card. Matthew, with Customer Service, patiently & professionally guided me through the fundamentals of how to return this item & the RMA process.
He made newegg look good!
"


Rating 10/10
5/5
2017-05-11

Sending out thermal paste

"Best costumer experience I have ever had."


Rating 10/10
5/5
2017-05-11

Excellent Customer Service Representative

"I purchased a Graphic Card from NewEgg.com. when it came I found out that my system had a 6 pin power source, the Card was 8 pin...when I called for a return & replacement of the product... The Rep was AWESOME...she did some requires with her peers & instead of me returning the product...She sent me a 6 to 8 pin adapter, free of charge...
for that I Love you

Thank You...she deserves 10 stars...you deserve more business from me...I will recommend you to all my friends
Thank You
P Woods
"


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