5/5

posted Feb-01-2012

"Customer Service was helpful and cordial."

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5/5

posted Feb-01-2012

"Newegg.com is my go to site for any computer parts and electronics. They treat their customers well, and are a pleasure to work with."

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5/5

posted Feb-01-2012

"RMA was easy and newegg helped me along the whole way, i was concerned that once i got back my CPU, item being RMA, that i would find other problems with my computer build but newegg took care of everything and let me know that they would honor their return policy within 30 days upon receiving my new CPU."

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5/5

posted Feb-01-2012

"Great place to deal, It is the first place I look when shopping for computer components, everything is shipped fast, good pricing and quality, I would recommend Newegg to everyone, their customer service is #1, Thanks Newegg"

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5/5

posted Feb-01-2012

"I have been a customer of Newegg.com for many years now. What amazed me is that Newegg.com keeps getting better and better in pricing, product selections, and customer services. There are many deals coming to offer its customer the best prices. The shipping was always prompt and well packed. The delivery is faster now than year ago, thanks to new shipping centers throughout the states. The customer service was quick to answer questions. The customer service representatives do not just answer your questions. They actual will walk extra mile to help you. For example, when I had a question about a rebate. They not only explain it to me but also offer me a coupon in case that I did not receive the rebate. Newegg.com gives me the best services I experienced in more than 15 years of online shopping."

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5/5

posted Feb-01-2012

"Newegg.com has become my new favorite site for computer related purchases. On my two recent purchases, when the items' prices dropped after shipping, newegg.com credited my account for the price difference despite no published policies to do this. Pretty customer-friendly way to do business, I say."

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5/5

posted Feb-01-2012

"Newegg is awesome. Their customer service department is quick with responses and is very "human." For example, I bought a sound card for a gift for someone else, and the mobo did not have any extra pci slots. I hit up newegg for a refund (completely not their fault) and they responded within a few hours and told me to not waste my time and keep the item and they gave me a full refund. Newegg you rock"

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5/5

posted Jan-31-2012

"Best store online i have used for buying cheap stuff .. Must check it it's secure and placed my order in time . Thanks"

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1/5

posted Jan-31-2012

"Rachel: Hi, my name is Rachel. How may I help you?
xxxxx: need to use that discount code and it wont let me
Rachel: I'd be happy to help you with that. May I please have the promotional code?

xxxxx: INTEL13126
Rachel: Thank you. I show this code is all right. Please clear the cookies of your browser and try again. If you happen to use a firewall, please temporarily disable it. If it does not work, please try another browser or attempt on another computer.
Rachel: Please note that our promo code is unable to be applied with any other promotion.
Rachel: I notice that you have been idle for 3 minutes. Would you still like to continue this chat?

xxxxx: I just tried it in a different browser on a different computer
Rachel: In this case, please feel free to place your order. After your order shipped out, please conatct us back so that we can issue a $9 credit to honor it.
xxxxx: here is my order # XXXXXXX
xxxxx: its for 3 of those motherboards
Rachel: The promo code can only be used once per order and we can only issue a $9 for it.
Rachel: Please contact us back after your order is shipped out, we will honor it.
xxxxx: I just bought 2 motherboards in a previous order and it issued a $20 discount. they were both $99
Rachel: You mean you applied the code in your order?
xxxxx: in a previous order yes and it worked just fine
Rachel: If this case, we apologize that you are unable to apply the code any more. promo codes may only be used once per registered account,
xxxxx: lol you JUST said once per order
xxxxx: had I have known that I would have made one big purchase order.
Rachel: I apologize for any confusion.
xxxxx: theres nothing you can do to help me with this? Where does it say this can only be applied to one order per account?
Rachel: If you have used it, you will be unable to use it for another order any more.
Rachel: We apologize for that.
Rachel: Is there anything else I can help you with today?

xxxxx: Thats pretty messed up.
Rachel: promo codes may only be used once per registered account,
xxxxx: you just said above once per order
Rachel: I apologize for the confusion. It should be once per registered account,
xxxxx: once again you guys fail on customer support. only thing keeping you guys going are your prices, thats for sure. bye
Rachel: Thank you for contacting Newegg. I hope you have an Eggcellent day!

Rachel has disconnected.





1) She tells me it can only be applied to one item per order. I disprove that by telling her I ordered 2 motherboards $99/ea and it gave me $20 off (If I can add 2+2=4 then 10% of $99 should be right at $10 rounded up like it seems your company does.

1a) She tells me she can issue a credit after I make the order of $9 to a set of 3 motherboards that are $89/ea.

2) She tells me at first that the promo code can only be used once per account. Had I have known this I would have made one huge order. This won't happen again thats for sure.



3) WTF? How does a firewall stop you from using a promocode? I don't see the logic in this anywhere.





Seriously you guys? Come on. My last line to this person is 110% true.



P.S. Stop sending me items I'm paying for as "brand new items" and arriving obviously used, beaten up, unboxed with no box to be found, and missing pieces. The only reason I don't contact you when this happens is because dealing with your customer support is THE worst thing ever. Would be nice if someone took this thread to heart and improved it.


^ This was posted on their customer service forums and of course the trolls just harassed the thread and nobody at newegg cared. I spend less and less there every day with each bad experience. I boycotted them for the longest time."

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5/5

posted Jan-31-2012

"I have always wanted to build my own computer. Always thought it would be too difficult or that I would get in over my head. I was needing a new gaming desktop and was going to go to a big box store to buy prebuilt, but happened to see the tutorial DIY computer build videos and they gave me the confidence to order the parts and build my own. I let the videos lead me through the build and it went off without a hitch. I now have a much higher performance computer than I would have gotten for the same cost. The real payoff is how much fun it was to do. The video product presentations also help greatly in making decisions about what to buy. It really set Newegg apart as I browsed different websites. I will be buying from Newegg from now on. Reading the other reviews it seems that almost every digruntled customer review can be chalked up to a bad deliveryman or unreasonable expectations."

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