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e.g. Such as Newegg | browse by category or see best/worst

Stores > Newegg.com (USA)
  • Newegg.com (USA Newegg.com (USA) Elite Status
    • ADDRESS
      90601
    •  
    • BUSINESS HOURS
      8:00AM-5:00PM PST Mon-Fri Closed Sat and Sun
      GENERAL PHONE
      (800) 390-1119
      FAX
      (626) 271-9403
    • SUPPORT EMAIL
      service@newegg.com
      SUPPORT PHONE
      (800) 390-1119

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.01/10 9.01/10
    Chance of future purchase: Rating 9.31/10 9.31/10
    Shipping & packaging: Rating 8.74/10 8.74/10
    Customer service: Rating 9.54/10 9.54/10
    Return/Replacement policy: Rating 8.93/10 8.93/10
Voice your opinion! Review Newegg.com (USA) by clicking a star below.
Rating 10/10
5/5
2017-09-23

Amazing customer service

"I called in to Newegg for the first time, and Brooklyn R. H. was able to identify my order, understand the issue, process my request, and inform me of what emails to expect and what they are for in under a few minutes. As a long time Amazon customer, I'm used to pretty great customer service but this was hands down the most pleasant customer service call I've ever experienced."


Rating 10/10
5/5
2017-09-23

Bestest Web Customer Service rep in the universe....possibly other universes too

"VIda.L was nice, s/he looked into the situation for me and corrected my issue for me. thanks Vida!!!!!"


Rating 10/10
5/5
2017-09-22

A Most Positive Experience!

"My item, an ASRock Q1900M motherboard, was delivered swiftly--FedEx even arrived when I was home, for once!--and I wasn't entirely certain about one detail. I was under the impression that it was a motherboard/CPU combo, and I called in to your customer service line to double check this. Brooklynn was extremely nice, friendly, and well spoken, and seriously went the extra mile to take the time to speak to one of your techs to make certain my question was answered properly and correctly, and I thoroughly enjoyed speaking to her! The fact that it was indeed a mobo/CPU combo just made things better. I do believe I will keep giving you folks my business in the future and will make sure to recommend your services to any who may need them as well. Thank you very kindly!"


Rating 10/10
5/5
2017-09-22

Great

"polite and knowledgeable, explained it clearly"


Rating 10/10
5/5
2017-09-22

Excellent Experiences with Live Chat

"Newegg agent Amir R. and Christy Y. were very helpful and polite in helping me to modify my RMA request and walk me through the return process!"


Rating 10/10
5/5
2017-09-22

Great service

"I had a package that was missing, and Rory C. was excellent in helping me to file a claim, and was super friendly to boot. A+ customer service"


Rating 8/10
4/5
2017-09-22

They helped replace my damaged motherboard

"Vida L. was a great help in starting the process to have my damaged motherboard replaced!"


Rating 10/10
5/5
2017-09-22

Great customer service!!

"After placing my order a small snag developed and Customer Service was contacted. They were extremely customer focused and quickly grasped the issue . They're reaction from my perspective as a customer was Perfect. Problem solved!!
This experience will definitely make me a return customer
"


Rating 10/10
5/5
2017-09-22

Without question - the absolute best

"It was my first experience dealing with Newegg.ca and I wasn't too sure.
I ended up buying most of my parts there. Excellent prices, excellent order processing, excellent shipping speed, excellent after sales service (assistance around the clock!).
If you haven't tried Newegg.ca, I strongly recommend you do. They really go the extra mile to make you happy.

Thanks Newegg.ca!!
"


Rating 10/10
5/5
2017-09-21

Assisted with an RMA extension

"I had issues arise, preventing me from shipping back my product within the RMA period. Selena assisted me in extending the timeframe in a quick and friendly manner."


Rating 10/10
5/5
2017-09-21

Newegg's great representative = Brooklyn Huizar

" Newegg representative Brooklyn Huizar caused the return process easy and pleasant.
Although the item failed, Brooklyn made up for the disappointment.
Newegg has many fine reps that add up to a good company to deal with.
--------------------------
"


Rating 10/10
5/5
2017-09-21

Great service

"Placed an order for a NAS. I didn't see an option for my shoprunner account info so I didn't use it. Turns out it was an issue with the mobile site. Contacted customer service and they fixed it for me!"


Rating 10/10
5/5
2017-09-20

Item didn't work, but customer service was great.

"Purchased a rog zenith extreme. Had to RMA the first one because wouldn't detect CPU. Had to RMA the second one because wouldn't recognize the memory. Customer service went above and beyond to issue me a refund."


Rating 10/10
5/5
2017-09-20

Best service all day!

"So my laptop crapped the bed today and I was on the phone for about 6 hours total. Of those 6 hours I made 2 calls to Newegg. One was with Victoria and one was with Sebastian. These calls took maybe 15 minutes each and helped me more that the other calls did. These people are caring and amazing!"


Rating 10/10
5/5
2017-09-20

Very polite

"Quick and easy service. Very kind and helpful"


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Newegg.com (USA) is a merchant member
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