We have ordered numerous items over the last 2 years. We just got a laptop 2 weeks ago, quick ship and very well packed. so far 100%. great job Newegg.

Ordered my item on the 13th of November. I chose UPS 3-day select as the shipping carrier for $8.95. It was shipped from Baldwin, California on the 15th. I live in NJ and I know that UPS always ships my packages directly from Newark, NJ to my house. On the 18th my package arrived in Newark, NJ and had an expected delivery date of the 19th. On the 19th my package was sent to Philadelphia, PA with a new delivery date of the 21st-22nd. I immediately called UPS and they told me it was sent back to PA due to improper packaging from the original shipper. I contacted Newegg customer support on this issue and demanded a refund for the $8.95 I paid for shipping. The customer support representative I talked to on their "live chat support" was very rude and gave me canned responses. I went into great detail describing the issue and the response she gave was "I'll be happy to assist you! Here is UPS's customer support number:". This is simply unacceptable. I have been ordering from Newegg for years and don't deserve to be disrespected by being given a canned response. The outcome of all this? I paid $8.95 so I can get my item 3-4 days later than what I originally should have. Again, unacceptable.  
 
-- UPDATE --  
 
Newegg contacted me on behalf of this issue and credited my account accordingly.

This review was modified by its author, kekoa, on 11/18/09 5:11 PM.

Lisa was very helpful. She did her best to help me resolve my issue with a defective product, granting me a refund without a restocking fee or return shipping. It would be great if every customor service rep. was like her. Thanks!

newegg.com has done it again. I just missed their sale price and they still matched it, with a refund to my credit card. It pays to be a newegg.com customer. Everything ordered has been received in a timely manner and not damaged. This is a great company you can trust.

This review was modified by its author, nissanman, on 11/18/09 12:13 PM.

Newegg means always ship on time , always good deals , always variety of selection, always good customer service that in any problem they take care your problem as best possible.

I recently bought a very well priced TV from NewEgg. My buying experereince was seemless. The customer support was excellent as well as the follow up, much better than my regular stores expereince. I will definitely be a returning customer in the near future.

I continue to buy from newegg.com as they are fast on shipping and they customer service is the best! I have been buying from this company for a few years now and for an eseller they do an outstanding job. Special thanks to Martin for helping me out.

Excellent PC store! My first choice for PC stuff. Always very fast and efficient shipping. Returns are no hassle. Highly recommeneded!

NewEgg is simply awesome! They have the best customer service of any online retailer that I have shopped at. I have been ordering from NewEgg since they first started out in this business. Most recently, I ordered a couple of hard drives. Within about 30 minutes of submitting my order, I received email updates stating that my card was charged and my order was getting ready to ship! I am thoroughly impressed with Newegg, and would give them nothing shorting of 5/5 stars. In fact, if I could, I would give them 6 out 5 stars! Courteous reps, excellent products at excellent prices, fast shipping, and a very easy return/RMA process should you need it. All of this and more done with a smile. What more could you ask for from an etailer?

I've been a long time customer of newegg. I've always loved them. Recently I purchased 4 seagate hard drives from them.  
 
Seagate Barracuda LP ST31500541AS 1.5TB 5900 RPM  
 
Unfortunately, everyone of them was defective. Of course that isn't newegg's fault.  
 
To be honest, I had some issues getting them RMA'd. In the end Newegg confirmed what I have always known: They stand by their customers 100%  
 
Thanks newegg! You are the best!

This review was modified by its author, oranges, on 11/18/09 12:28 PM.

I called customer service about a problem with my order. (First time with problem after years of use.) It was fast, clear service and they fixed the problem on the spot. There is no place online I trust more than newegg.com

Newegg continually shocks me with it's low prices. The customer service I've experience has been outstanding; clear, concise, but polite. I had a question about price changes and they explained due to the constant fluctuation of prices in their industry, the cost of our inventory is changing regularly, and often prices change throughout the day. It was clear and understandable, but then then went and made the extra mile, they offered to make a one time exception and adjust my invoice. This was truly above and beyond.  
 

I've been on the hunt for a new HT receiver for about 2 months and Newegg is the place I turned when it finally came down to purchasing. I ended up with an Onkyo TX-NR807 and they had the best deal (just as they always do).  
Even better, there was a coupon code that wasn't working correctly and their awesome support staff helped me through it no problem. Shipping was lightning fast, as always. Who doesn't love Newegg - C'MON!!

I purchased two SD cards from them on Sunday. The SD cards went on sale on Monday about 30 minutes after my product shipped. I contacted NewEgg through live chat and they told me they have no price match policy or guarantee. They did however credit my account the difference which was $10. No shock, New Egg rocks!

Long time shopper of Newegg. Problems are few and far between when dealing with Newegg. When you do have a problem, you can count on extremely fast and effective service. Recently had a bad kit of DDR3 memory. I placed the RMA through the automated online system not realizing that by default you will be charged a restocking fee when asked for a refund through that system. A quick visit to their Live chat service removed the restocking fee and even got me a prepaid shipping label! Fantastic! I would not expect to receive free shipping from anywhere else, but Newegg always leaves me smiling. A++! I won't buy from anywhere else. Even on the rare occasion that someone beats Newegg's prices (+shipping), no one beats their customer service!