Comparison shop, read reviews, find savings, at ResellerRatings.com.
Comparison shop, read reviews, find savings, at ResellerRatings.com.
Trusted stores, avoid scams, shop smart.
Reviews: 381,287 | Stores: 20,872 | Online Users: 982 please login
BROWSE STORES: #|A|B|C|D|E|F|G|H|I|J|K|L|M|N|O|P|Q|R|S|T|U|V|W|X|Y|Z
Compare Prices
 Before you checkout, quickly check prices at other stores.
Search Products:

Cameras

HDTV's

iPods

Laptops

GPS/Nav


Phones

Camcorders

Desktops

Watches

Storage
Store Rating and Reviews Newegg.com (USA)

Homepage: http://www.newegg.com Shop Now at Newegg.com (USA)
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can contact reviewers.
See all 520 participating companies!
ResellerRatings Elite Member
  
Overall Customer Satisfaction Rating  
Six-Month Rating: 9.78 / 10
Six-Month Reviews: 1476
Lifetime Reviews: 29977

   


Lifetime Rating: 9.78 / 10
All Stores Avg.: 8.13
8.31 Pricing of Products and Services
9.63 Likelihood of Future Purchases
9.25 Shipping and Packaging
9.57 Customer Service
9.40 Return or Replacement
Show Reviews Read all 29,977 reviews below.
Expand | | |
Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
9997 E. Rose Hills Rd Whittier, CA 90601
customer support email:
service@newegg.com
phone:
(800) 390-1119
customer support:
(800) 390-1119
business hours (est):
8:00AM-5:00PM PST Mon-Fri Closed Sat and Sun

FAX: (909) 395-8907


Newegg.com (USA) Advertisement
Trust and Ethics Policy
 Newegg.com (USA) Customer Reviews
Page 1 of 1965sort reviews by:
high low helpful by date
time period:
past week past month all
Reviews 1 - 15 of 29470
1 | 2 | 3 | 4 | 5 | .... | 1965   Next Page
Very Satisfied
Reviewer: jefczech
Click Here to See the Profile for jefczech

11/19/09 12:14 AM
We have ordered numerous items over the last 2 years. We just got a laptop 2 weeks ago, quick ship and very well packed. so far 100%. great job Newegg.

Very Satisfied
Reviewer: kekoa
Click Here to See the Profile for kekoa

11/18/09 2:02 PM
Ordered my item on the 13th of November. I chose UPS 3-day select as the shipping carrier for $8.95. It was shipped from Baldwin, California on the 15th. I live in NJ and I know that UPS always ships my packages directly from Newark, NJ to my house. On the 18th my package arrived in Newark, NJ and had an expected delivery date of the 19th. On the 19th my package was sent to Philadelphia, PA with a new delivery date of the 21st-22nd. I immediately called UPS and they told me it was sent back to PA due to improper packaging from the original shipper. I contacted Newegg customer support on this issue and demanded a refund for the $8.95 I paid for shipping. The customer support representative I talked to on their "live chat support" was very rude and gave me canned responses. I went into great detail describing the issue and the response she gave was "I'll be happy to assist you! Here is UPS's customer support number:". This is simply unacceptable. I have been ordering from Newegg for years and don't deserve to be disrespected by being given a canned response. The outcome of all this? I paid $8.95 so I can get my item 3-4 days later than what I originally should have. Again, unacceptable.  
 
-- UPDATE --  
 
Newegg contacted me on behalf of this issue and credited my account accordingly.

This review was modified by its author, kekoa, on 11/18/09 5:11 PM.

Reseller Reply    
Posted by
11/18/09 5:26 PM
Dear kekoa,  
 
Thank you for taking the time to post your review. I am glad we could come to a resolution, but please keep in mind that since the order was shipped on 11/16, the scheduled delivery date of 11/19 is on time per the shipping method and price paid. The tracking information was provided very confusingly and that is not something that we have control over as we are not the courier.  
 
Thank you for your understanding and if you should need anything in the future, please feel free to call me at 800-390-1119 ext 25092 or e-mail me at joshua.l.key@newegg.com  
 
Thank You,  
Newegg.com

Newegg.com (USA)
jk34

Very Satisfied
Reviewer: Cody W. Dunger
Click Here to See the Profile for Cody W. Dunger

11/18/09 1:56 PM
Lisa was very helpful. She did her best to help me resolve my issue with a defective product, granting me a refund without a restocking fee or return shipping. It would be great if every customor service rep. was like her. Thanks!

Very Satisfied
Reviewer: nissanman
Click Here to See the Profile for nissanman

11/18/09 12:06 PM
newegg.com has done it again. I just missed their sale price and they still matched it, with a refund to my credit card. It pays to be a newegg.com customer. Everything ordered has been received in a timely manner and not damaged. This is a great company you can trust.

This review was modified by its author, nissanman, on 11/18/09 12:13 PM.

Very Satisfied
Reviewer: kkoray
Click Here to See the Profile for kkoray

11/18/09 9:20 AM
Newegg means always ship on time , always good deals , always variety of selection, always good customer service that in any problem they take care your problem as best possible.

Very Satisfied
Reviewer: homsin
Click Here to See the Profile for homsin

11/17/09 11:45 PM
I recently bought a very well priced TV from NewEgg. My buying experereince was seemless. The customer support was excellent as well as the follow up, much better than my regular stores expereince. I will definitely be a returning customer in the near future.

Very Satisfied
Reviewer: eostrike
Click Here to See the Profile for eostrike

11/17/09 9:24 PM
I continue to buy from newegg.com as they are fast on shipping and they customer service is the best! I have been buying from this company for a few years now and for an eseller they do an outstanding job. Special thanks to Martin for helping me out.

Very Satisfied
Reviewer: lozoyad
Click Here to See the Profile for lozoyad

11/17/09 8:53 PM
Excellent PC store! My first choice for PC stuff. Always very fast and efficient shipping. Returns are no hassle. Highly recommeneded!

Very Satisfied
Reviewer: booji
Click Here to See the Profile for booji

11/17/09 7:37 PM
NewEgg is simply awesome! They have the best customer service of any online retailer that I have shopped at. I have been ordering from NewEgg since they first started out in this business. Most recently, I ordered a couple of hard drives. Within about 30 minutes of submitting my order, I received email updates stating that my card was charged and my order was getting ready to ship! I am thoroughly impressed with Newegg, and would give them nothing shorting of 5/5 stars. In fact, if I could, I would give them 6 out 5 stars! Courteous reps, excellent products at excellent prices, fast shipping, and a very easy return/RMA process should you need it. All of this and more done with a smile. What more could you ask for from an etailer?

Very Satisfied
Reviewer: oranges
Click Here to See the Profile for oranges

11/17/09 7:09 PM
I've been a long time customer of newegg. I've always loved them. Recently I purchased 4 seagate hard drives from them.  
 
Seagate Barracuda LP ST31500541AS 1.5TB 5900 RPM  
 
Unfortunately, everyone of them was defective. Of course that isn't newegg's fault.  
 
To be honest, I had some issues getting them RMA'd. In the end Newegg confirmed what I have always known: They stand by their customers 100%  
 
Thanks newegg! You are the best!

This review was modified by its author, oranges, on 11/18/09 12:28 PM.

Very Satisfied
Reviewer: binaryman
Click Here to See the Profile for binaryman

11/17/09 5:34 PM
I called customer service about a problem with my order. (First time with problem after years of use.) It was fast, clear service and they fixed the problem on the spot. There is no place online I trust more than newegg.com

Very Satisfied
Reviewer: turtlewax55
Click Here to See the Profile for turtlewax55

11/17/09 12:35 PM
Newegg continually shocks me with it's low prices. The customer service I've experience has been outstanding; clear, concise, but polite. I had a question about price changes and they explained due to the constant fluctuation of prices in their industry, the cost of our inventory is changing regularly, and often prices change throughout the day. It was clear and understandable, but then then went and made the extra mile, they offered to make a one time exception and adjust my invoice. This was truly above and beyond.  
 

Very Satisfied
Reviewer: the_fuz
Click Here to See the Profile for the_fuz

11/17/09 8:16 AM
I've been on the hunt for a new HT receiver for about 2 months and Newegg is the place I turned when it finally came down to purchasing. I ended up with an Onkyo TX-NR807 and they had the best deal (just as they always do).  
Even better, there was a coupon code that wasn't working correctly and their awesome support staff helped me through it no problem. Shipping was lightning fast, as always. Who doesn't love Newegg - C'MON!!

Very Satisfied
Reviewer: inetguy
Click Here to See the Profile for inetguy

11/17/09 6:29 AM
I purchased two SD cards from them on Sunday. The SD cards went on sale on Monday about 30 minutes after my product shipped. I contacted NewEgg through live chat and they told me they have no price match policy or guarantee. They did however credit my account the difference which was $10. No shock, New Egg rocks!

Very Satisfied
Reviewer: GaMEChld
Click Here to See the Profile for GaMEChld

11/17/09 12:50 AM
Long time shopper of Newegg. Problems are few and far between when dealing with Newegg. When you do have a problem, you can count on extremely fast and effective service. Recently had a bad kit of DDR3 memory. I placed the RMA through the automated online system not realizing that by default you will be charged a restocking fee when asked for a refund through that system. A quick visit to their Live chat service removed the restocking fee and even got me a prepaid shipping label! Fantastic! I would not expect to receive free shipping from anywhere else, but Newegg always leaves me smiling. A++! I won't buy from anywhere else. Even on the rare occasion that someone beats Newegg's prices (+shipping), no one beats their customer service!

find deals @
Dealighted.com Bargains, Deals, Coupons


Active Discussions

Like New Wacom 12x19 Intuos 3 + Grip Pen ... (1)
For Sale BFG GTX285 OC2 with 10 year warr... (2)
www.szprice.com - any experience? (1)
Games, Cables, PCI cards, and more for sa... (5)
Buymoreshopping... Wigix.com (3)
I want your old/new unused pc parts! (6)
:mad: Spam At-hon (3)
Fall-Winter Cleaning Sale (1)
 Best of the Best (today) at Dealighted
Kohl's 20% off coupon and Pre-Black Friday Sale
Playstation 3 amazon deal -Nov 20 only
Kmart Better than Black Friday Deals - Nov. 20 21
Newegg Pre Black Friday Sale Starts 11/23
Newegg Pre-Black Friday Sale (Monday - Wednesday)
Today Only: Up to 80% off off Calphalon Cookware @ Amazon.com Friday...
Sears Early Black Friday: LG 50PS60 HDTV for $879
Amazon 50% restocking fee
Best Buy 10% off one regulary priced item coupon through 31-Dec...
Sears Sat 7-noon dbusters 11/21- LG 50" HDTV, KchnAid Stand Mixer,...
Mattel Matchbox 10 Pack Assortment WAS $9.99 NOW $1.29 @ Sears.com
HP Laptop 4Gb T4300 2.1Ghz@ Best Buy B&M G60-549DX $429+tax
Today's Best People Powered Deals
Compare Prices
 Before you checkout, quickly check prices at other stores.
Search Products:

Cameras

HDTV's

iPods

Laptops

GPS/Nav


Phones

Camcorders

Desktops

Watches

Storage

Page 1 of 1965
1 | 2 | 3 | 4 | 5 | .... | 1965   Next Page


home | for merchants | advertise | trust & ethics | add a store
help/faq | privacy policy | terms of use | our reputation | contact us
ResellerRatings.comŽ Copyright 2009
All Enthusiast, Inc.
Black Friday Ads
Tech Support Forums
ResellerRatings Saved me from a Digital Camera Scam