We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Zappos, Newegg | browse by category » or best/worst »

RatingsRating
Store InformationStore Info
Full Rating Profile
Newegg.com (USCoupons
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 9997 Rose Hills Rd Whittier, CA 90601
    • Contact: service@newegg.com
    • Phone: (800) 390-1119
    • Customer Support: (800) 390-1119
    • Business Hours: 8:00AM-5:00PM PST Mon-Fri Closed Sat and Sun
    • Fax: (626) 271-9403

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.65/10 8.65/10
    Chance of future purchase: Rating 9.21/10 9.21/10
    Shipping & packaging: Rating 8.93/10 8.93/10
    Customer service: Rating 9.34/10 9.34/10
    Return/Replacement policy: Rating 9.07/10 9.07/10

41,110 Customer Reviews

Rating 10/10
5/5
modified review posted

"Bought an item a few days ago but saw it today at a lower price. The online sales assistant was nice and friendly and gave me a price adjustment right away with their Iron Egg price guarantee. Thank you New Egg!"


Rating 10/10
5/5
modified review posted

"A promotion ran just after I ordered a product. A kind gent was able to ship me the promotion item.

Thank you Brian Li Lu
"


Rating 10/10
5/5
modified review posted

"Have always had good experience in my dealings with Newegg. Even today when an order got mixed up due to a miscommunication between newegg and Paypal. Took several hours of waiting, but the problem was solved and my item is on the way. They honored a special promotion price that was no longer in existence, since it was no fault of my own. They even refunded an extra $5 for my trouble. Will continue to buy from Newegg when then need presents itself. Very nice people to work with."


Rating 10/10
5/5
modified review posted

"Ronald has been very helpful in processing my order"


Rating 10/10
5/5
modified review posted

"This has to be the best customer service i have ever gotten from a company, Pepper was friendly and helpful i am a bit slow when it comes to things online and she was a great help. i will definitely keep shopping here great prices and amazing service i can't ask for more. sounds like a commercial but its true! :) "


Rating 10/10
5/5
modified review posted

"Great Service - quick and done!

Love it
"


Rating 10/10
5/5
modified review posted

"I had been waiting to buy the Lenovo Y50 4k #59425943 for a few weeks waiting for funds to be transferred to my bank account. I just missed the sale Newegg was having on the product so I used their feedback tab, I was contacted by David Tafoya, an employee of Newegg, and he gave me the sale price. Very happy with my experience with Newegg and I will be recommending them in the future."


Rating 10/10
5/5
modified review posted

"I purchased a wrong router because of similar product name, and the Newegg customer helped me get the refund in full. This is an excellent customer service that you would not get from other online store. I will return to Newegg.com for my future purchases.
Thank you.
"


Rating 10/10
5/5
modified review posted

"First time order from them, I normally use Amazon. I received my product today but went online line and noticed the price changed on the product. I did an online chat with a rep name Christine Zheng and she credit me back the difference. Quick and easy. I would use them again."


Rating 10/10
5/5
modified review posted

"The customer service was excellent! He came to a quick resolution to help me. Thank you and I will always come back to Newegg for all my needs!! Thanks Newegg!!"


Rating 8/10
4/5
modified review posted

"For some reason the original order was canceled. I made a call to the customer service and was working with Codi.
This guy is great, very polite and willing to take extra steps to resolve the issue. Thank you!!!
"


Rating 8/10
4/5
modified review posted

"Slow processing but gave me 15 bucks back in shipping so i give an E for effort."


Rating 10/10
5/5
modified review posted

"Newegg ...... They have great prices, great products, fast shipping, and great customer service.
Robert was great !!
"


Rating 10/10
5/5
modified review posted

"Newegg.com has been a very reliable vendor for my purchases over so many years. Even their sales are genuine and items are is stock plus the Customer Service is actually reachable (if you ever need them).

In a recent purchase, Elena.Q.Huang went out of the way to honor a rebate for a switch even though some obscure terms of the rebate prevented me from ordering it online.

Highly recommend Newegg.com to all.
"


Rating 10/10
5/5
modified review posted

"NewEgg ROCKS! This RAM was the wrong module for my computer and they promptly issued a full refund!"


Newegg.com (USA) is a Merchant Member! Learn more

Newegg.com (USA) is a merchant member
Newegg.com (USA) participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,849 merchant members.