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"Complete scam, very dishonest and unwilling to make the customer happy.
I ordered a B+W Circular Polarized filter for my 77mm lens. I received a call the next day from one of NWV's sales man letting me know the filter wasn't in stock. He told me the Vivitar brand filter was the same quality and maybe a bit better than the B+W. Being new to photography and unfamiliar with the brands, I trusted the salesmen's advice and purchased the Vivitar (VIVCPL77) filter for $59.99. The filter has been sitting in my camera bag for a while since I haven't done done any landscape photography. I later found out the filter's average price is about $12 online. I called support and I was told there was nothing they could do since I was passed the return period.
I feel this company is purposely taking advantage of amateur photographers. Looking back now it's a obvious they took advantage of my ignorance by the tactics used. The Vivitar filter sold to me is no where close to a $60 filter.
"I ordered two lenses and a battery pack for a 5 year old canon powershot g9 from NWV. After I placed my order I googled the company and came across this site and a few ohrrs that were not complimentary of NWV, to say the least. After reading everything, I started to get nervous about what the coming days were going to bring concrrning my transaction with them. I recieved the expected form email from them "we tried to reach you....please call us about your order" etc at 10 AM this morning, then they called and left a voicemail at 11 am (from some guy named mark). I called them back and got Mark's voicemail, and left a message along the lines of I'd heard that they were prone to backorders with a lot of items, and that I only wanted exactly what I ordered, and if I couldn't get it now or within a week, then they could cancel my order. A few hours go by and I call back after not hearing from them. I call mark's extension, and someone looks up my order and says it's on indefinite backorder and that the order had been cancelled. He was perfectly polite, and I had no issue with his phone manners. I will keep checking my credit card activity to make sure no strange charges show up, as one reviewer suggested
I am giving them two stars because everything I ordered wasn't in stock and is listed on their website. This is a major problem: you shouldn"t be able to pay for something when they obviously don't have it and probably never will again. I do believe that it is just a method to lure people into a high pressure sales situation. who knows, maybe they do have items that are advertized and actually in stock. I am going to continue my search for lenses elsewhere, probably KEH and Adorama. Try NWV if you must, but don't expect much. I don't think they actively tried to rip me off, but I also wasn't buying anything but a canon lens and would not accept a substitute."
This review was modified by jenn721 on April 30 2012 06:39:47 PM
"This company lies to you, do not shop here. I was naive about camera equipment at the time, and they defiantly took advantage of me. I ordered a Canon branded wide angle lens for my Canon HV40, Mark Stephens called me and told me it was on back order. I was about to cancel my order when he suggested a different wide angle lens that was supposedly extremely better and had beat the Canon lens in a "shoot-out" article in some magazine. It was $199, only $50 more than the Canon one. It sounded great to me so I accepted the new item to replace the original order I had wanted. He sounded really enthusiastic and told me he put me on their special customer list or something. Anyways, when I received the package, it turns out it was a cheap-o lens you could buy in Chinatown for $20. It was a Crystal Vision Limited Edition High Definition 0.5x Pro Wide Lens. I searched for the article he told me about over the phone and I could not find it. The lens had horrible chromatic aberrations. New World Video Direct had completely cheated me for my money. $200 for a $20 lens adapter. Mark Stephens is a liar, con, and bait-and-switcher. Avoid this company and their services at all costs."
This review was modified by fsan45 on April 29 2012 07:40:16 PM
"Ordered an AC Power Adapter for Canon camera. NWV rep called to say there was an issue with over-heating for that model and that for $2 more, they would send a "better" unit. "Better" unit was OFF-BRAND that did not fit in battery compartment. I had to pay for return shipping. This place is a scam."
This review was modified by RRmem3 on April 29 2012 02:10:05 PM
"Horrible...$459 worth of items order via the web. Was contacted by NWV Direct that 1 of 3 items back ordered, told them to remove back ordered item from list. Following day I followed up with NWV about order now told all items back ordered. Cancelled the whole order especially after reading other reviews and complaints!"
"I did not had good experience with this reseller. I wrote review and was contacted with an apology. I accepted the apology and updated the review. I tried to delete the review, but could not find a way to do it."
This review was modified by san_hbs on April 06 2012 09:21:12 AM
"I ordered a charger for my Canon camera. The product was delivered as advertised, the shipped promptly and it arrived within 3 days. Very good price and excellent service. I would definitely shop at NWV Direct again."
"I recently purchased a UV filter kit for my Panasonic Lumix FZ18 camera.
I am very pleased with the UV filter kit (with mounting ring) that I bought from NWV Direct. Everything fits and the quality of the filter is excellent. The mounting kit is a split ring, so you only use half of it when you are shooting wide angle shots. This avoids seeing the "sides of the tunnel" when both mounting rings are mounted together. (Caution, you do need to remember not to zoom the lens with the UV filter mounted this way, as the lens will push into the UV filter.) When shooting in telephoto mode, you attach both rings together and zoom in and out all you want.
The filter brand listed on the web site was a brand I never heard of. I actually got a Vivitar filter, which is a very good aftermarket brand. The rings are made by Bower specifically for Panasonic.
The filter came in its own plastic snap case with a little round pad to help keep the filter from rattling around in the case. I put a little loop of Scotch Tape on the pad to keep it from falling out of the case when I take out the filter.
The filter and mounting ring kit was a reasonable 35 and a half bucks after shipping."
"They have an "F" with the Better Business Bureau, http://www.bbb.org/NYC/Business-Reviews/electronic-equipment-and-supplies-dealers/new-world-video-direct-in-brooklyn-ny-85105/#reasonrating
And a blog dedicated to the negative shopping experience with NWV Direct by another customer. http://consumerist.com/2008/10/nwv-direct-caught-pulling-bait-and-switch-tries-to-backpedal.html
Scattered throughout the questionable 5 star reviews for NVW Direct are scathing one star reviews detailing a shady business tactic called a "bait and switch" which I won't accuse them of since they've asked me not to. Instead, I will provide the facts about my transaction with NWV Direct.
I ordered a Hoya polarizing lens filter from them, only to be contacted later that the item was out of stock until further notice. The sales rep offered me a "deal" on the Vivitar "Elite HD" CPL, at a discount of $10 to match the $50 price of the out of stock filter I ordered. He said that there were rave reviews about this filter, but I should've been more skeptical. I told him to go ahead and process the order, but then sent a follow up email asking him to send me the product page since I couldn't find it on the website. Doing some research, I found pretty horrible reviews for this filter, and found it for $16 elsewhere. By the time I called to request a cancel of my order the next day, it had already been shipped out, since you can't cancel orders after 30 minutes, I had to pay return shipping and eat a 15% restocking fee as well.
I do admit fault for not doing my homework on this company, I just saw the overall ratings and thought they were a reputable business. Don't buy from them, there have been numerous accounts that they are not a well intentioned company."
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posted Apr-30-2012 
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![Share](javascript:share_rating({"review_body":"I ordered two lenses and a battery pack for a 5 year old canon powershot g9 from NWV. After I placed my order I googled the company and came across this site and a few ohrrs that were not complimentary of NWV, to say the least. After reading everything, I started to get nervous about what the coming days were going to bring concrrning my transaction with them. I recieved the expected form email from them \u0022we tried to reach you....please call us about your order\u0022 etc at 10 AM this morning, then they called and left a voicemail at 11 am (from some guy named mark). I called them back and got Mark\u0027s voicemail, and left a message along the lines of I\u0027d heard that they were prone to backorders with a lot of items, and that I only wanted exactly what I ordered, and if I couldn\u0027t get it now or within a week, then they could cancel my order. A few hours go by and I call back after not hearing from them. I call mark\u0027s extension, and someone looks up my order and says it\u0027s on indefinite backorder and that the order had been cancelled. He was perfectly polite, and I had no issue with his phone manners. I will keep checking my credit card activity to make sure no strange charges show up, as one reviewer suggested<br><br>I am giving them two stars because everything I ordered wasn\u0027t in stock and is listed on their website. This is a major problem: you shouldn\u0022t be able to pay for something when they obviously don\u0027t have it and probably never will again. I do believe that it is just a method to lure people into a high pressure sales situation. who knows, maybe they do have items that are advertized and actually in stock. I am going to continue my search for lenses elsewhere, probably KEH and Adorama. Try NWV if you must, but don\u0027t expect much. I don\u0027t think they actively tried to rip me off, but I also wasn\u0027t buying anything but a canon lens and would not accept a substitute.","link":"http:\/\/www.resellerratings.com\/store\/New_World_Video_Direct_NVW_Direct_nwvdirect\/comment\/1499811#comment1499811","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/New_World_Video_Direct_NVW_Direct_nwvdirect.jpg","store_name":"New World Video Direct \/ NWV Direct \/ nwvdirect.com","username":"jenn721","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This company lies to you, do not shop here. I was naive about camera equipment at the time, and they defiantly took advantage of me. I ordered a Canon branded wide angle lens for my Canon HV40, Mark Stephens called me and told me it was on back order. I was about to cancel my order when he suggested a different wide angle lens that was supposedly extremely better and had beat the Canon lens in a \u0022shoot-out\u0022 article in some magazine. It was $199, only $50 more than the Canon one. It sounded great to me so I accepted the new item to replace the original order I had wanted. He sounded really enthusiastic and told me he put me on their special customer list or something. Anyways, when I received the package, it turns out it was a cheap-o lens you could buy in Chinatown for $20. It was a Crystal Vision Limited Edition High Definition 0.5x Pro Wide Lens. I searched for the article he told me about over the phone and I could not find it. The lens had horrible chromatic aberrations. New World Video Direct had completely cheated me for my money. $200 for a $20 lens adapter. Mark Stephens is a liar, con, and bait-and-switcher. Avoid this company and their services at all costs.","link":"http:\/\/www.resellerratings.com\/store\/New_World_Video_Direct_NVW_Direct_nwvdirect\/comment\/1496951#comment1496951","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/New_World_Video_Direct_NVW_Direct_nwvdirect.jpg","store_name":"New World Video Direct \/ NWV Direct \/ nwvdirect.com","username":"fsan45","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered an AC Power Adapter for Canon camera. NWV rep called to say there was an issue with over-heating for that model and that for $2 more, they would send a \u0022better\u0022 unit. \u0022Better\u0022 unit was OFF-BRAND that did not fit in battery compartment. I had to pay for return shipping. This place is a scam.","link":"http:\/\/www.resellerratings.com\/store\/New_World_Video_Direct_NVW_Direct_nwvdirect\/comment\/1496245#comment1496245","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/New_World_Video_Direct_NVW_Direct_nwvdirect.jpg","store_name":"New World Video Direct \/ NWV Direct \/ nwvdirect.com","username":"RRmem3","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Horrible...$459 worth of items order via the web. Was contacted by NWV Direct that 1 of 3 items back ordered, told them to remove back ordered item from list. Following day I followed up with NWV about order now told all items back ordered. Cancelled the whole order especially after reading other reviews and complaints!","link":"http:\/\/www.resellerratings.com\/store\/New_World_Video_Direct_NVW_Direct_nwvdirect\/comment\/1446757#comment1446757","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/New_World_Video_Direct_NVW_Direct_nwvdirect.jpg","store_name":"New World Video Direct \/ NWV Direct \/ nwvdirect.com","username":"HwnKine","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I did not had good experience with this reseller. I wrote review and was contacted with an apology. I accepted the apology and updated the review. I tried to delete the review, but could not find a way to do it.","link":"http:\/\/www.resellerratings.com\/store\/New_World_Video_Direct_NVW_Direct_nwvdirect\/comment\/1423475#comment1423475","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/New_World_Video_Direct_NVW_Direct_nwvdirect.jpg","store_name":"New World Video Direct \/ NWV Direct \/ nwvdirect.com","username":"san_hbs","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered two items from NWV. The service was great the the delivery was fast.","link":"http:\/\/www.resellerratings.com\/store\/New_World_Video_Direct_NVW_Direct_nwvdirect\/comment\/1336589#comment1336589","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/New_World_Video_Direct_NVW_Direct_nwvdirect.jpg","store_name":"New World Video Direct \/ NWV Direct \/ nwvdirect.com","username":"LisaReynolds4","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a charger for my Canon camera. The product was delivered as advertised, the shipped promptly and it arrived within 3 days. Very good price and excellent service. I would definitely shop at NWV Direct again.","link":"http:\/\/www.resellerratings.com\/store\/New_World_Video_Direct_NVW_Direct_nwvdirect\/comment\/1335969#comment1335969","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/New_World_Video_Direct_NVW_Direct_nwvdirect.jpg","store_name":"New World Video Direct \/ NWV Direct \/ nwvdirect.com","username":"Raj58","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I recently purchased a UV filter kit for my Panasonic Lumix FZ18 camera.<br><br>I am very pleased with the UV filter kit (with mounting ring) that I bought from NWV Direct. Everything fits and the quality of the filter is excellent. The mounting kit is a split ring, so you only use half of it when you are shooting wide angle shots. This avoids seeing the \u0022sides of the tunnel\u0022 when both mounting rings are mounted together. (Caution, you do need to remember not to zoom the lens with the UV filter mounted this way, as the lens will push into the UV filter.) When shooting in telephoto mode, you attach both rings together and zoom in and out all you want.<br><br>The filter brand listed on the web site was a brand I never heard of. I actually got a Vivitar filter, which is a very good aftermarket brand. The rings are made by Bower specifically for Panasonic. <br><br>The filter came in its own plastic snap case with a little round pad to help keep the filter from rattling around in the case. I put a little loop of Scotch Tape on the pad to keep it from falling out of the case when I take out the filter.<br><br>The filter and mounting ring kit was a reasonable 35 and a half bucks after shipping.","link":"http:\/\/www.resellerratings.com\/store\/New_World_Video_Direct_NVW_Direct_nwvdirect\/comment\/1335735#comment1335735","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/New_World_Video_Direct_NVW_Direct_nwvdirect.jpg","store_name":"New World Video Direct \/ NWV Direct \/ nwvdirect.com","username":"massasauga","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"They have an \u0022F\u0022 with the Better Business Bureau, http:\/\/www.bbb.org\/NYC\/Business-Reviews\/electronic-equipment-and-supplies-dealers\/new-world-video-direct-in-brooklyn-ny-85105\/#reasonrating <br><br>And a blog dedicated to the negative shopping experience with NWV Direct by another customer. http:\/\/consumerist.com\/2008\/10\/nwv-direct-caught-pulling-bait-and-switch-tries-to-backpedal.html <br><br>Scattered throughout the questionable 5 star reviews for NVW Direct are scathing one star reviews detailing a shady business tactic called a \u0022bait and switch\u0022 which I won\u0027t accuse them of since they\u0027ve asked me not to. Instead, I will provide the facts about my transaction with NWV Direct.<br><br> I ordered a Hoya polarizing lens filter from them, only to be contacted later that the item was out of stock until further notice. The sales rep offered me a \u0022deal\u0022 on the Vivitar \u0022Elite HD\u0022 CPL, at a discount of $10 to match the $50 price of the out of stock filter I ordered. He said that there were rave reviews about this filter, but I should\u0027ve been more skeptical. I told him to go ahead and process the order, but then sent a follow up email asking him to send me the product page since I couldn\u0027t find it on the website. Doing some research, I found pretty horrible reviews for this filter, and found it for $16 elsewhere. By the time I called to request a cancel of my order the next day, it had already been shipped out, since you can\u0027t cancel orders after 30 minutes, I had to pay return shipping and eat a 15% restocking fee as well. <br><br>I do admit fault for not doing my homework on this company, I just saw the overall ratings and thought they were a reputable business. Don\u0027t buy from them, there have been numerous accounts that they are not a well intentioned company.","link":"http:\/\/www.resellerratings.com\/store\/New_World_Video_Direct_NVW_Direct_nwvdirect\/comment\/1331737#comment1331737","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/New_World_Video_Direct_NVW_Direct_nwvdirect.jpg","store_name":"New World Video Direct \/ NWV Direct \/ nwvdirect.com","username":"kkasas","rating":"1"}, "single");){kind=link}
"Complete scam, very dishonest and unwilling to make the customer happy.
I ordered a B+W Circular Polarized filter for my 77mm lens. I received a call the next day from one of NWV's sales man letting me know the filter wasn't in stock. He told me the Vivitar brand filter was the same quality and maybe a bit better than the B+W. Being new to photography and unfamiliar with the brands, I trusted the salesmen's advice and purchased the Vivitar (VIVCPL77) filter for $59.99. The filter has been sitting in my camera bag for a while since I haven't done done any landscape photography. I later found out the filter's average price is about $12 online. I called support and I was told there was nothing they could do since I was passed the return period.
I feel this company is purposely taking advantage of amateur photographers. Looking back now it's a obvious they took advantage of my ignorance by the tactics used. The Vivitar filter sold to me is no where close to a $60 filter.
"