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Store Rating and Reviews New World Video Direct / NWV Direct / nwvdirect.com

Homepage: http://www.newworldvideodirect.com
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can respond to customer issues.
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Overall Customer Satisfaction Rating  
Six-Month Rating: 7.91 / 10
Six-Month Reviews: 175
Lifetime Reviews: 553

   


Lifetime Rating: 7.75 / 10
All Stores Avg.: 8.08
7.43 Pricing of Products and Services
6.89 Likelihood of Future Purchases
8.11 Shipping and Packaging
6.73 Customer Service
4.52 Return or Replacement
Show Reviews Read all 553 reviews below.
Expand | | |
Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
1893 West 8th Street, Brooklyn, NY 11223
customer support email:
customerservice@nwvdirect.com
phone:
888-910-3888
customer support:
888-910-3888
business hours (est):
10:00am-6:30pm Mon-Thur  
10:00am-5:00pm Fri

FAX: 212-656-1865


 New World Video Direct / NWV Direct / nwvdirect.com Customer Reviews
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Reviews 1 - 15 of 550
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Featured Customer Review
Very Satisfied
Reviewer: chani1108
Click Here to See the Profile for chani1108

3/19/09 12:13 PM
I just wanted to drop a note to let you know how incredibly pleased I am about your service! I ordered my Sony soft carrying case on Monday and today (Thursday) I already have it! Not only was your pricing way lower than many other websites I checked including Ebay, but the speed of delivery is great!  
 
Thank you so much!!  
*~* Chani *~* Read More


Somewhat Satisfied
Reviewer: tropical19
Click Here to See the Profile for tropical19

7/3/09 10:38 AM
Fast delivery, good warranty on product, cheap price. You can't beat that. Thanks  
I don't left a perfect rating because there is always a way to improve services. Good to do businness.

This review was modified by its author, tropical19, on 7/3/09 10:51 AM.

Very Satisfied
Reviewer: mrkkgorman
Click Here to See the Profile for mrkkgorman

7/3/09 6:30 AM
I ordered 2 batteries from NWV for my camera and received them in 3 days. They were cheaper than the other sites I searched and they work great! I would definately order from here again.

Very Satisfied
Reviewer: dave3b5d
Click Here to See the Profile for dave3b5d

7/2/09 5:21 PM
Good price. Fast shipping. No problems.

This review was modified by its author, dave3b5d, on 7/2/09 5:24 PM.

Dissatisfied
Reviewer: needabattery
Click Here to See the Profile for needabattery

7/2/09 10:00 AM
I ordered a NB-2L/NB-2LH Lion Ion Extended Battery Pack for my cannon ZR200 and this is the first time I bought stuff at NWV Direct. The price was good, the shipping was fast, but the problem is that the battery may not be good. I have charged and recharged the new battery several times, but it never lasts as long as expected (actually, sometimes it is totally bad; it lasts for only a few minutes). I might have to consider to send the battery back to NWV if it keeps been like that.

Very Satisfied
Reviewer: ges
Click Here to See the Profile for ges

7/2/09 9:01 AM
I ordered a battery for my camera. Not only was the price excellent, and below what I expected, but the battery arrived in just a few days. I was very pleasantly surprised and happy with how easy and fast the entire buying process was. Thank you.  
 
Jerry

Very Satisfied
Reviewer: maespinal
Click Here to See the Profile for maespinal

7/2/09 8:49 AM
After shopping around for a good while and going through several online stores, I came across NWV Direct and that's where I stopped researching. I still did some comparison with the other places I was considering buying these batteries, but that made it even more clear that NWV Direct was the place for my final purchase.  
 
Thanks NWV Direct! I'll be visiting your site first next time!

Very Satisfied
Reviewer: kewanyk
Click Here to See the Profile for kewanyk

7/2/09 8:44 AM
NWV Direct (nvwdirect.com) was quick, easy and fast. The product (a new replacement battery for my camera) arrived as Promised, and has exceeded my expectations and is better than the OEM equipment. A great transaction!  

Very Satisfied
Reviewer: leesta221
Click Here to See the Profile for leesta221

7/1/09 7:12 PM
i orded a spasre battery for my new camera. the battery was priced right and delivered on time . i would order again from this company

Very Satisfied
Reviewer: mar913
Click Here to See the Profile for mar913

7/1/09 7:04 PM
I received my order promptly and well packaged. I am very satisfied with the service and the product.

Somewhat Satisfied
Reviewer: geoffcj
Click Here to See the Profile for geoffcj

7/1/09 3:36 PM
I ordered batteries for a camera, and paid $16 for 2-day expedited shipping. Ordered on weds, tehy shipped Thurs, got them Sat. Nice.  
 
Good prices, good service. I've actually not used the batteries yet, turns out my camera has better battery life than I'd predicted, but I'm happy with the store and service.  
 

Very Dissatisfied
Reviewer: daretodream
Click Here to See the Profile for daretodream

7/1/09 2:48 PM
Ordered sony lens on 6/15/09. Received an email back the next day telling me to contact "Charles" that there was a problem with my order. Called Charles immediately. He told me the item was on back order and would take an additional 10 days. I told him no problem. 17 days later, no lens. I call back again and speak to Charles. He tells me, "still out of stock". So I ask him when it will be in. He puts me on hold, comes back and tells me that Sony no longer makes the lens. I ask him if that is the case, why is the item still for sale on your website? Why did you not tell me this when I called 17 days ago? He tells me that "its not his fault, it is sony's fault"  
UPDATE: I received an apology email from Charles shortly after submitting this review. He apologized for being unprofessional. The next day, after seeing this review, I received another email from his supervisor, also apologizing. I think this is very good that they apologized, but this still does not explain the situation as to why I was told the item was on back order and then 2 weeks later that the item was no longer available from the manufacturer. PLUS get this---the item is STILL for sale on their website!! After all of that!

This review was modified by its author, daretodream, on 7/2/09 10:29 AM.

Very Satisfied
Reviewer: librepensee
Click Here to See the Profile for librepensee

6/23/09 10:04 AM
I ordered a battery from this company not really knowing what to expect. I had been burnt before BUT NOT THIS TIME. I got a good quality battery for my Lumix. I received good email confirmation and everything went exactly as promised. Recommended!  
 
J. Henkes  
 
Order #: 131926  
Web Order #: 146540  

Very Satisfied
Reviewer: dmk585
Click Here to See the Profile for dmk585

6/19/09 2:52 PM
This is one of those stores that you find and add to your favorites. They have been helpful everytime I have called or e-mailed. Wether the order was big or small they treat me great. I would strongly recommend this company!! This last experience was to get a replacement battery for a manufacturers defect and NWV Direct hooked me up with a better battery at a great price. They made me a happy customer and the problem was not even thier fault. product arrived in a few days as promised.

This review was modified by its author, dmk585, on 6/30/09 9:20 AM.

Very Satisfied
Reviewer: Mike4135
Click Here to See the Profile for Mike4135

6/18/09 5:13 PM
I received my order proptly and well packaged. I am very satisfied with the service and the product.

Very Dissatisfied
Reviewer: aking
Click Here to See the Profile for aking

6/18/09 3:05 PM
This company is a scam. They list name brand product at low prices on their website and once your order said product, they call you and tell you that your item is on backorder but that you can instead get such-and-such a comparable item at a discount. Of course, this replacement product is alway a higher price and they make it seem like you are getting "deal" for the inconvenience of the whole backorder scenario. The biggest problem with this is that the merchandise is CRAP and not worth much more than pocket change. I ordered a Kodak rechargeable battery and charger, which to this day is still listed on their site for a price of $24. The item I actually received is a no brand, scratched up piece of junk and no longer works at all, after 4 short months. I am very dissatisfied with this company and wish to warn any buyers to shop elsewhere!

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