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"Attention to THIS SELLER!!!i purhase an item from the ebay.No item came, no money refund...Not ever again NewFrog and niceol (Seller ID: niceol)!!!!!"
"Warning! This company sells life-threatening smartphone Chargers. The pin of the plug may be loose. This keeps the pin in the wall outlet. This is highly dangerous when touched. This company and its sellers, take no responsibility for the products delivered by their. The products are cheap and thereby bad and no guaranteed!"
"Beware of using NewFrog !!!I purchase an item from them via Ebay without a problem but I then placed an order direct as a result of an email advert and thats when I found that they have no regard for their customers.An order I placed did not arrive so after contacting them got fobbed off a number of times then ignored."
"'Purchased' item in August...no delivery,,,,contacted them and was told they would resend...... now November and still nothing....they do no respond to emails and because it's now past 45 days Paypal are not interested. I wouldn't trade with them if I was you"
"I place a relatively large order with this company and paid for it via PayPal. I never received an order confirmation except from PayPal. Later when I went to their site to check the order status, it says the order was "Not Paid". I sent them multiple emails to many different addresses and they either bounced back or never replied me back. I went ahead filed a dispute with PayPal and all of a sudden they replied and apologized and told me they are having computer problems and asked me to withdrew the PayPal Dispute and to trust them and that they are a large company. They said if I did not withdrew the dispute, they will not ship my order and cancel it and refund the money back. I informed themand told them that if I withdrew the dispute, I will never able to dispute this order again with PayPal and asked them to provide me with a valid tracking #. They never replied me back again or refunded me my money back. But, I received my money back from PayPal."
"they will spam you with emails without proper unsubscribe link. and this is after casual ebay shopping! never again..."
"Only buy "cheap" stuff from there, and use paypal only. This way you're protected in case anything happens, like with every Asian online store.They seem to modify reviews of products, as they changed a rating I gave a product. It looks borderline scam but I always got my packages. Again... never buy anything expensive or urgently needed."
"Poor service next to no followup. Bought an item and paid for express shipping. Delayed and delayed. Asked for refund but of course it was now in the mail. As suggested by them, I refused to sign for the package when it finally arrived and it was returned. two months later, still no refund. Resposnes are the same generic sorry / valued customer / response but no money forthcoming. Beware... stay away...."
"Vary bad Service!I ordered an item almost 3 weeks ago (thanks God it was just one and cheap); and I still waiting. The delivery time was 7-15 days. I have sent them several emails (because it is the only way to contact them); and no answer. If I could rate them with 0 starts I would do it, unfortunatelly I cannot."
"first apperal i purchase from New Frog. very good quality. Shipping fast. Worth the price. "
"The process was very easy and simple. The items were shipped quickly and I received them without problems."
"Newfrog.com is a mess, pure and simple. They lie on their website and on the order confirmation about delivery times. In my case, they promised 7-15 calendar days delivery time. Three weeks went by from their ship date notice. Nothing received. I contacted them and they responded in broken English that the actually shipping time was 12-31 calendar days! No apologizing for their lie. No shame at the change in terms. Nothing. I still have not received my item, and when I ask them for compensation, all I get is a nonsense answer.This company is a Chinese company, and all their products ship directly from China. They clearly have their own (self-serving) views on business practices (i.e. fraud). I personally would never consider buying from them again, regardless of any price difference.Also have to note that China is famous for having legions of workers who get on the internet and post false positive reviews. It appears to me that this company has done the same."
"I ordered an item without tracking to save money and they sent me an email stating that they shipped it out on May 4, 2012. I waited at least a month for my item and I emailed New Frog around June 6th and they haven't responded. It is now June 17 and I still haven't received a response or my Item."
"Never before have I been apprised of a carrier-esque pigeon and his commercial percentage-"journey" from an HK seller until NewFrog imparted such notices. (More accurately, it was them through one of their ebay entities.)I was confused, to say the least... because "Mr. Pigeon" was spot off; the day he reached his 50% mark was the day I received my order.!!!Mr. Pigeon SUCKS as alternative tracking. I mean, why NOT share the number that was clearly printed on the plastic envelope? Just a modicum of consideration, right? No... they think themselves cute.So they gave me the bird. Twice. Thanks, NewFrog.Swift my pigeon was not, soporose he was; the unofficial "send off" took place after a near-week of sedentary slothfulness... or whatever. NOTE: it should already be drilled into your head that the HK Post is not-so-hot when you make enough overseas/Chinese purchases; if it's "cheap", it's okay to assume that adjective is apropos across-the-board. (Japanese sellers tend to be much better and practical about distribution.) Anyway, when an order is marked "shipped", it's ostensibly packed and then sits waiting in a facility--perhaps in some longass investigative queue, woefully neglected/molested for approximately six days--PRIOR to being put en route to the final destination.NewFrog thought it best to bestow upon me with the paltry progress of a poky proxy to *spare* me... what? The agony of knowing truth? Or tedium? So... updates are slow, updates are sometimes inaccurate, and updates trigger gag reflexes that some WTF cover story about a class aves half-wit couldn't possibly induce?It offends.Well the order was correct and undamaged in its thin, plastic baggy--exceedingly sparse packaging for electronics!--which sported the color of most dew-covered, windshield droppings one would find framed in a ray of soft morning light. It should be noted the purchase was a semi-urgent necessity, so the wait in the dark, plus the uncharacteristically large S&H fee--why?, and the pretense of customer care was more upsetting than satisfactory.Their official site is like most others, although a tad better arranged than Uxcell--its primary class of competition. And by "competition" I mean it's not *even* that if everyone has the same low standards. Unavoidable Comparison and Plug: DealExtreme is in a whole other league.Oh, and a plus? (Is it a plus?) NewFrog doesn't hand out those e-pseudo-discount cards to make customers suffer through any or all of the above, again.Bottom line: NewFrog is a tolerable seller if you don't care about specifics, pricing, or that thing called time."
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