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"Vary bad Service!I ordered an item almost 3 weeks ago (thanks God it was just one and cheap); and I still waiting. The delivery time was 7-15 days. I have sent them several emails (because it is the only way to contact them); and no answer. If I could rate them with 0 starts I would do it, unfortunatelly I cannot."
"first apperal i purchase from New Frog. very good quality. Shipping fast. Worth the price. "
"The process was very easy and simple. The items were shipped quickly and I received them without problems."
"Newfrog.com is a mess, pure and simple. They lie on their website and on the order confirmation about delivery times. In my case, they promised 7-15 calendar days delivery time. Three weeks went by from their ship date notice. Nothing received. I contacted them and they responded in broken English that the actually shipping time was 12-31 calendar days! No apologizing for their lie. No shame at the change in terms. Nothing. I still have not received my item, and when I ask them for compensation, all I get is a nonsense answer.This company is a Chinese company, and all their products ship directly from China. They clearly have their own (self-serving) views on business practices (i.e. fraud). I personally would never consider buying from them again, regardless of any price difference.Also have to note that China is famous for having legions of workers who get on the internet and post false positive reviews. It appears to me that this company has done the same."
"I ordered an item without tracking to save money and they sent me an email stating that they shipped it out on May 4, 2012. I waited at least a month for my item and I emailed New Frog around June 6th and they haven't responded. It is now June 17 and I still haven't received a response or my Item."
"Never before have I been apprised of a carrier-esque pigeon and his commercial percentage-"journey" from an HK seller until NewFrog imparted such notices. (More accurately, it was them through one of their ebay entities.)I was confused, to say the least... because "Mr. Pigeon" was spot off; the day he reached his 50% mark was the day I received my order.!!!Mr. Pigeon SUCKS as alternative tracking. I mean, why NOT share the number that was clearly printed on the plastic envelope? Just a modicum of consideration, right? No... they think themselves cute.So they gave me the bird. Twice. Thanks, NewFrog.Swift my pigeon was not, soporose he was; the unofficial "send off" took place after a near-week of sedentary slothfulness... or whatever. NOTE: it should already be drilled into your head that the HK Post is not-so-hot when you make enough overseas/Chinese purchases; if it's "cheap", it's okay to assume that adjective is apropos across-the-board. (Japanese sellers tend to be much better and practical about distribution.) Anyway, when an order is marked "shipped", it's ostensibly packed and then sits waiting in a facility--perhaps in some longass investigative queue, woefully neglected/molested for approximately six days--PRIOR to being put en route to the final destination.NewFrog thought it best to bestow upon me with the paltry progress of a poky proxy to *spare* me... what? The agony of knowing truth? Or tedium? So... updates are slow, updates are sometimes inaccurate, and updates trigger gag reflexes that some WTF cover story about a class aves half-wit couldn't possibly induce?It offends.Well the order was correct and undamaged in its thin, plastic baggy--exceedingly sparse packaging for electronics!--which sported the color of most dew-covered, windshield droppings one would find framed in a ray of soft morning light. It should be noted the purchase was a semi-urgent necessity, so the wait in the dark, plus the uncharacteristically large S&H fee--why?, and the pretense of customer care was more upsetting than satisfactory.Their official site is like most others, although a tad better arranged than Uxcell--its primary class of competition. And by "competition" I mean it's not *even* that if everyone has the same low standards. Unavoidable Comparison and Plug: DealExtreme is in a whole other league.Oh, and a plus? (Is it a plus?) NewFrog doesn't hand out those e-pseudo-discount cards to make customers suffer through any or all of the above, again.Bottom line: NewFrog is a tolerable seller if you don't care about specifics, pricing, or that thing called time."
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