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"Ordered one item to check how reliable, serious, quick shipping and trustworthy this business was. Very disappointed. Never received the item. Sent an email, never got an answer. My suggestion: Never buy from this site. They seem to have a reputation for bad business. If they get a million clients like me they would have already made 15 million $ without shipping the product. I'll never buy from this site."
"Paid for item via PayPal but never received it. NewFrog strung me along for a month and then said they had Customs problems and the item was never sent. They would not refund the order via PayPal and offered some service I never heard of and I didn't want to give them my personal information for this. PayPal refused to do anything since the case is more than 45 days old! AVOID NEWFROG.com they are dishonest!"
"I placed and paid for and order with newfrog, my items remained 'paid for unshipped' for five days then simply disapeared.My account information has been changed to say that no money was paid and that l have never ordered from them.total frauds"
"This company is a scam. Once you buy a $1 item, they inundate you with emails that you cannot unsubscribe to. They are frauds. No other company, be it poker games, advertising or campaigning, takes away your rights to unsubscribe to their emails. If you want to receive emails from this company daily for the rest of your email life, and never ever get rid of them, then buy a dodgy product from them. Then enjoy all the spam they send you."
"I bought over $1000 of product from NewFrog on-line paying via PayPal since July of 2013. Most of the items arrived, slowly, but with no problems, except for the watches. A couple of the watches are excellent and I have been wearing one for the last month with no problem. With some of my orders, every imaginable problem has been encountered with very poor responses from Mr. Chiang, purportedly the president or CEO of NewFrog. Watches have arrived with smashed crystals, loose parts, crowns that fall out, and a watch display/storage case was received with scratches on the "glass". Responses to my complaints have met with Smiley responses but no real fixes. They have made many offers of replacements if I send more money first. There has been one lost shipment with promises to re-ship and nothing received. Here are ten reasons not to buy, mostly watches, from these guys:1) Poor quality control on some models.2) Promises to make good are false promises.3) Packaging of air mail shipments is flimsy and causes the products (watches) inside to damage each other.4) They ask you to send more money before a replacement will be sent.5) They offer refunds if you send the products back at a postage cost of more than the purchase price of the item itself.6) Some of the instructions accompanying the products are written in such poor English it is reminiscent of "Goods Made in Occupied Japan" after the Second World War. I have problems with a WatchCam and a Pen Recorder which are impossible to diagnose.7) They offer to pay for local repairs except the cost of repair could be 5 to 10 times the original cost of the faulty product.8) They offer to send replacement parts except their own supplier does not even have the parts.9) Orders supposedly shipped are never received, even after repeated promises to do so.10) I feel as if I shook hands with these guys and they kept three of my fingers!Perhaps you should wait ten or so years to see if they wake up like the Japanese did and figure out that customers have rights, which if you don't honour them, they will come up and bite you from behind."
"?he worst store EVER. I have shopped seven times and regret OF six . MY LAST ORDER NEVER C???."
"Attention to THIS SELLER!!!i purhase an item from the ebay.No item came, no money refund...Not ever again NewFrog and niceol (Seller ID: niceol)!!!!!"
"Warning! This company sells life-threatening smartphone Chargers. The pin of the plug may be loose. This keeps the pin in the wall outlet. This is highly dangerous when touched. This company and its sellers, take no responsibility for the products delivered by their. The products are cheap and thereby bad and no guaranteed!"
"Beware of using NewFrog !!!I purchase an item from them via Ebay without a problem but I then placed an order direct as a result of an email advert and thats when I found that they have no regard for their customers.An order I placed did not arrive so after contacting them got fobbed off a number of times then ignored."
"'Purchased' item in August...no delivery,,,,contacted them and was told they would resend...... now November and still nothing....they do no respond to emails and because it's now past 45 days Paypal are not interested. I wouldn't trade with them if I was you"
"I place a relatively large order with this company and paid for it via PayPal. I never received an order confirmation except from PayPal. Later when I went to their site to check the order status, it says the order was "Not Paid". I sent them multiple emails to many different addresses and they either bounced back or never replied me back. I went ahead filed a dispute with PayPal and all of a sudden they replied and apologized and told me they are having computer problems and asked me to withdrew the PayPal Dispute and to trust them and that they are a large company. They said if I did not withdrew the dispute, they will not ship my order and cancel it and refund the money back. I informed themand told them that if I withdrew the dispute, I will never able to dispute this order again with PayPal and asked them to provide me with a valid tracking #. They never replied me back again or refunded me my money back. But, I received my money back from PayPal."
"they will spam you with emails without proper unsubscribe link. and this is after casual ebay shopping! never again..."
"Only buy "cheap" stuff from there, and use paypal only. This way you're protected in case anything happens, like with every Asian online store.They seem to modify reviews of products, as they changed a rating I gave a product. It looks borderline scam but I always got my packages. Again... never buy anything expensive or urgently needed."
"Poor service next to no followup. Bought an item and paid for express shipping. Delayed and delayed. Asked for refund but of course it was now in the mail. As suggested by them, I refused to sign for the package when it finally arrived and it was returned. two months later, still no refund. Resposnes are the same generic sorry / valued customer / response but no money forthcoming. Beware... stay away...."
"Vary bad Service!I ordered an item almost 3 weeks ago (thanks God it was just one and cheap); and I still waiting. The delivery time was 7-15 days. I have sent them several emails (because it is the only way to contact them); and no answer. If I could rate them with 0 starts I would do it, unfortunatelly I cannot."