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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.73/10 7.73/10
    Chance of future purchase: Rating 7.21/10 7.21/10
    Shipping & packaging: Rating 6.76/10 6.76/10
    Customer service: Rating 7.07/10 7.07/10
    Return/Replacement policy: Rating 4.79/10 4.79/10

648 Customer Reviews

Rating 2/10
1/5
modified review posted

"Fiz a compra deste pedido 100162566 em 6-jul-2014. Até o presente (16-sep-2014) o pedido não chegou e sequer sei o rastreamento dos correios. O que se passa? Quando compro em AliExpress, fico sabendo em poucos dias. Lamentável a postura desta empresa que ignora seus clientes. Desejo receber meu dinheiro de volta, pois creio que vocês sequer enviaram meu pedido. A demora está além do normal e a empresa ignora meus apelos."


Rating 10/10
5/5
modified review posted

"Good company ... no problems and fast delivery."


Rating 10/10
5/5
modified review posted

"Always a fantastic price and unique ideas everywhere! topped off by great delivery "


Rating 8/10
4/5
modified review posted

"All good apart from delivery of one item that kept on getting lost.
Finally received on third sending via registered post.
Overall and happy with service and products.
"


Rating 10/10
5/5
modified review posted

"Ordered a set Leather Punches(. part # 53443)Was happy with the quality !
I also purchased the tracking # For my product, which was well worth the price. received tracking information as soon as my order was shipped. Received package within 9 days . Will use newfrog.com again !

Would like to see newfrog.com carry more leather working tools on their web site !
"


Rating 2/10
1/5
modified review posted

"Shipping time took almost 30 days and really bad quality of this product. I cannot use it at all because of the water leakage out of the box. I can get better similar product at local store for the same price. Do not waste money and not recommended this product to anyone. "


Rating 8/10
4/5
modified review posted

"item is good quality for price but was slow in delivery "


Rating 2/10
1/5
modified review posted

"Hi
I never received the item i ordered...
I dont know why ...

John
"

modified review Rep reply posted Sep-18-2014

www.newfrog.com, NewFrog rep has responded

“Dear IOANNIS,

Thanks for your kind understanding and warm support.

Sorry to let you wait for so long time, but we do confirmed that your order #100157385 has been shipped out without tracking number. So confused why you haven't received it yet, maybe it is missing, so would you like to accept a refund?

Should you have any queries, please feel free to contact us.

Once again, thank you for giving us the opportunity to share with you our products. We strongly believe that quality, blended with excellent service, is the foundation for successful business.

Yours faithfully,
Barbie”


Rating 2/10
1/5
modified review posted

"package received was missing three items .did not send shipping invoice refused to replace missing items.took over a month to receive items .did not provide tracking information gave me different order numbers will not purchase from them filed a paypal complaint.."


Rating 10/10
5/5
modified review posted

"fast delivery, no isssues, what more can you ask? oh yeah, great prices!"


Rating 10/10
5/5
modified review posted

"Wonderful experience, thank you."


Rating 10/10
5/5
modified review posted

"Quick service appriciated"


Rating 10/10
5/5
modified review posted

"Great value on stainless steel machinist scales; both 6 inches and 12 inches long. "


Rating 10/10
5/5
modified review posted

"It is a good little pocket compass."


Rating 10/10
5/5
modified review posted

"Great prices, Great Service ! What more can you ask for?"


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NewFrog is a merchant member
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