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Stores > NewFrog
  • NewFrog
    • ADDRESS
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    • BUSINESS HOURS
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      GENERAL PHONE
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      FAX
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    • SUPPORT EMAIL
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      SUPPORT PHONE
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    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • checkmark icon PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • checkmark icon FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.28/10 8.28/10
    Chance of future purchase: Rating 6.47/10 6.47/10
    Shipping & packaging: Rating 6.32/10 6.32/10
    Customer service: Rating 5.71/10 5.71/10
    Return/Replacement policy: Rating 5.28/10 5.28/10
Voice your opinion! Review NewFrog by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-06-19

It's very fast

"But items are less than others "


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Verified Customer
Rating 10/10
5/5
2017-06-13

Service

"A1 service and products Reliable delivery"


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Verified Customer
Rating 2/10
1/5
2017-06-11

Horrible

"Items purchased were not delivered."

Rep reply posted Jun-11-2017

A rep from NewFrog, www.newfrog.com, has responded

“Dear customer, here is the tracking number of your order RF452133391SG, you can check it via http://www.17track.net/en/ . Please kindly check it, it was delivered at 2017-05-16 18:27. ”


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Verified Customer
Rating 10/10
5/5
2017-06-09

Smooth Transaction

"I had no problems with the transaction. Goods were excellent and quick delivery."

Rep reply posted Jun-11-2017

A rep from NewFrog, www.newfrog.com, has responded

“Dear customer, many thanks your your great review for us. We will provide better products and service in future. High quality customer experience is one of our most important goals, Thank you for your companionship´╝ü ”


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Verified Customer
Rating 2/10
1/5
2017-06-09

Didn't get my item

"Didn't get my item And no one replying to my emails "

Rep reply posted Jun-11-2017

A rep from NewFrog, www.newfrog.com, has responded

“Dear customer, sorry for the troubles. But we have checked your order, it was delivered. Here is the tracking number RN140090506MY, you can check it via http://www.17track.net/en/ . Please kindly check it. As for your emails, please send to sales2@newfrog.com, this is our working mail. ”


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Verified Customer
Rating 2/10
1/5
2017-06-06

outstanding order not delivered.

"the service is shocking,no notification as to when my order will be delivered."


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Verified Customer
Rating 10/10
5/5
2017-06-03

Buying from NewFrog again and again

"I am very satisfied with the quality of NewFrog business.
I get interesting products at good price.
The shipping is done fast with good packaging.
I am coming back to new frog when I look for something to buy.
I have thrust in NewFrog !
"


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Verified Customer
Rating 4/10
2/5
2017-06-02

slow and poor quality

"I bought hundreds of items, so I think i am in title to say that the service is poor, quality of items are not good at all, however the website is real good, the variety of items very good, price is good, but I am sure if you would bring better quality items maybe for little more money, and make your shipping time better you would keep most of your customers, however if you go like this with poor quality items and slow and long waiting time to get the items, I know I wont be ordering you no more, I do however hope before you loose me and many other like me, you change and improve what needs to be improved.
Thank you.
"


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Verified Customer
Rating 10/10
5/5
2017-05-23

Products as described, fast delivery

"Strange products, but they do the job. Excellent prices, fast delivery."


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Verified Customer
Rating 10/10
5/5
2017-05-23

Excellent service. Highly recommend

"Great service, postage delivery very fast"


Rating 2/10
1/5
2017-05-20

Payed and still unshipped after 25days but refunded after 50 days

"Half of their costumer service functions dont work and i now have to wait for an answer via mail. I hope i'll get one or i'll have to take proceedings against them...
Edit: 24.05.2017 Tomorrow a complete month is over and i still got no answer, but whats even "better" is that I now cant even login anymore... It says: regionId is a required field. -.-
Edit 2: 16.06.2017 At the 09.062017 i got a mail and they asked if i wanted a refund, i answered with yes and at the same day I got my money back. Because the support didnt answer and I didnt know if i would ever see my money or my product. I also wasted a lot of time and because of those points I will never ever buy anything again there.
"


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Verified Customer
Rating 8/10
4/5
2017-05-17

Like a scratched record

"repeated emails re-hashing old advices are a bit like a scratched record. You must have a limited range."


Rating 2/10
1/5
2017-05-05

I'm still waiting on my order and tried to send an email now and it bounced back (payment@newfrog.com). Where is my parcel?

"Poor service. I would like someone to get in touch with me asap please. I've been waiting a month."

Rep reply posted May-09-2017

A rep from NewFrog, www.newfrog.com, has responded

“Dear customer, we are sorry about the late delivery which making you waiting longer than usual. We sincerely apologize for any inconvenience caused. As for your mail, really sorry that payment@newfrog.com is not our working mail, the correct one is sales2@newfrog.com. And one of our colleague has contacted with you about this order, and we suggest you a refund of it as you not received it, what do you think of it? If you still have any other questions, please feel free to contact us -- sales2@newfrog.com. ”


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Verified Customer
Rating 10/10
5/5
2017-05-03

Very fast shipping

"Works as expected. . ."


Rating 6/10
3/5
2017-04-14

"ssssssssssssssssssssssssssssssssssss"


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