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Stores > NewFrog

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RatingsRating
Store InformationStore Info
Full Rating Profile
  • NewFrog
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.76/10 7.76/10
    Chance of future purchase: Rating 6.25/10 6.25/10
    Shipping & packaging: Rating 6.12/10 6.12/10
    Customer service: Rating 5.00/10 5.00/10
    Return/Replacement policy: Rating 5.42/10 5.42/10

2,320 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2016-04-13

Nice!

"It took some time before it arrived, but all ok."


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Verified Customer
Rating 10/10
5/5
2016-04-13

Buen servicio

"Compré un par de guantes que evitan que uno se corte, no los he usado aún pero se ven que protegen y son difíciles de cortar. Son algo pequeños, quedan los dedos apretados y un poco rígidos, por lo que cuesta mover las manos.

El envío tardó bastante, cerca de dos meses, pero estoy contento con la compra y la calidad de los guantes.
"


No Avatar

Verified Customer
Rating 2/10
1/5
2016-04-13

"it is 8 WEEKS MY ORDER IS STILL IN CHINA I HAVE SENT 20+ EMAILS NOT ONE REPLY "

Rep reply posted Apr-18-2016

www.newfrog.com, NewFrog rep has responded

“Dear customer,
I am really sorry for all the troubles.
We have sent several e-mails to you, but were returned.
The Foxmail said that your e-mail box may have the settings of rejecting spams.
Unluckily, the e-mails we sent you are possibly identified as spams.
Please note, for this order 30000115477, we have refunded you to your Paypal account on Apr.14th, please kindly check your Paypal account later.
If you still have any question, please feel free to contact us.
Best regards,
Repunzel.”


No Avatar

Verified Customer
Rating 8/10
4/5
2016-04-12

Shipping

"The shipping times are taking longer on some items others are here quickly.."


Rating 2/10
1/5
2016-04-09

It is a Lottery rather than an online store!

"Cheap prices are certainly attractive, but the chances to actually receive your order are very slim. Saw a number of reviews (and claims that the store is "great"). However, there are about the same number of claims that the customers have not received their orders or any replies to their emails. I am one of those customers who paid around $80 for an order of 7 items, and only 2 items have been delivered within 2 (!) months. Now it is 4 months since the order was placed... No replies to my email inquiries and no items received. So, basically, the "cheap" price became extremely expensive for the 2 items that I have already received. I think the chances of winning a lottery are better than getting your order from Newfrog.com. The name of "Newfraud" would be more appropriate for them."

Rep reply posted Apr-18-2016

www.newfrog.com, NewFrog rep has responded

“Dear customer,
I apologise for any inconvenience that may caused by this transaction.
There must be something wrong that we did not receive your e-mail.
We have just send an e-mail to you, please kindly check your e-mail box.
Please do not worry, we will give you a best solution.
If you still have any question, please feel free to contact us via sales@newfrog.com.
Best regards,
Repunzel.”


No Avatar

Verified Customer
Rating 6/10
3/5
2016-04-08

Wait for it.......

"Items that l purchased arrived late.
In 1 case a couple of weeks.
The value is great.
Nice belt and Cannister that would cost a lot more elsewhere.
Its a tradeoff.
Good price but you have to wait a while.
Good customer service.
Emails were answered promptly.
"


No Avatar

Verified Customer
Rating 8/10
4/5
2016-04-07

Good ecommerce site with many items

"Good shopping site for items not found in stores at a great price with fast shipping. Easy internet shopping and browsing."


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Verified Customer
Rating 10/10
5/5
2016-04-06

Good trader-- items as order-- Thank you

"Items as per order and working well."


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Verified Customer
Rating 10/10
5/5
2016-04-06

Quick Processing

"Product delivered as described in the Item listing. My kid enjoy using it."


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Verified Customer
Rating 10/10
5/5
2016-04-05

Good timely service

"Item was fit description and delivered in a timely fashion."


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Verified Customer
Rating 8/10
4/5
2016-04-05

The produtcto is not bright as model with lower one with 2000 lumen

"I was expecting the lumen of this Flashlight 3000 be bigger than the one with 2000 lumen but it was not."


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Verified Customer
Rating 10/10
5/5
2016-04-03

Better than expected

"Great quadcopter. Fast, solid construction, handles well even when windy, great price,had trouble sending and received no reply to emails about logging in and went directly through PayPal to buy, shipping could have been a little quicker but reasonable"


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Verified Customer
Rating 10/10
5/5
2016-04-02

The Best Frogger

"Top product top seller the best service"


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Verified Customer
Rating 10/10
5/5
2016-04-02

Good shipping but no communication

"I will appreciate if you send an email when the item is shipped. Without the email we have the impression that we will never receive the items."


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Verified Customer
Rating 10/10
5/5
2016-04-02

Exactly as offered

"NewFrog delivered promptly and exactly as offered"


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