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Stores > NewFrog
  • NewFrog
    • ADDRESS
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    • BUSINESS HOURS
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      GENERAL PHONE
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      FAX
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    • SUPPORT EMAIL
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      SUPPORT PHONE
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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.88/10 7.88/10
    Chance of future purchase: Rating 6.15/10 6.15/10
    Shipping & packaging: Rating 5.96/10 5.96/10
    Customer service: Rating 6.00/10 6.00/10
    Return/Replacement policy: Rating 3.13/10 3.13/10
Voice your opinion! Review NewFrog by clicking a star below.
Rating 2/10
1/5
2017-05-20

Payed and still unshipped after 25days

"Half of their costumer service functions dont work and i now have to wait for an answer via mail. I hope i'll get one or i'll have to take proceedings against them..."


No Avatar

Verified Customer
Rating 8/10
4/5
2017-05-17

Like a scratched record

"repeated emails re-hashing old advices are a bit like a scratched record. You must have a limited range."


Rating 2/10
1/5
2017-05-05

I'm still waiting on my order and tried to send an email now and it bounced back (payment@newfrog.com). Where is my parcel?

"Poor service. I would like someone to get in touch with me asap please. I've been waiting a month."

Rep reply posted May-09-2017

A rep from NewFrog, www.newfrog.com, has responded

“Dear customer, we are sorry about the late delivery which making you waiting longer than usual. We sincerely apologize for any inconvenience caused. As for your mail, really sorry that payment@newfrog.com is not our working mail, the correct one is sales2@newfrog.com. And one of our colleague has contacted with you about this order, and we suggest you a refund of it as you not received it, what do you think of it? If you still have any other questions, please feel free to contact us -- sales2@newfrog.com. ”


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Verified Customer
Rating 10/10
5/5
2017-05-03

Very fast shipping

"Works as expected. . ."


Rating 6/10
3/5
2017-04-14

"ssssssssssssssssssssssssssssssssssss"


Rating 2/10
1/5
2017-03-27

Very disappointed

"2 Kerosene Stove Burners arrived on time but both were squashed and bent due to the metal being very thin and flimsy and inadequate packaging. "


Rating 2/10
1/5
2017-03-17

NewFraud

"I ordered a camera and paid for it. They never acknowledged the order or shipment. I never received it and they will not respond to my inquiry. Do not buy from NewFrog!!!!!"


Rating 10/10
5/5
2017-03-02

let there be light

"LED drivers for replacement of originals, these drivers have better capacitors than the OE drivers had & should last a lot longer, Thanks NewFrog"


Rating 10/10
5/5
2017-02-27

Bike lights

"Lights came on time. Worked great. Would order from this seller again!"


Rating 10/10
5/5
2017-02-15

Colourful thermometer and hygrometer,warm n wet

"Overall very satisfied with the service ordered item which was posted out two days later according to postmark took six weeks to arrive this was no fault of Newfrog but all down to the postal services.Communications answered promptly and everything sorted satisfactory,item ordered very good,good price,will definitely buy from them again."


Rating 2/10
1/5
2017-02-02

Absolutely appalling!

"I ordered 12 products from NewFrog inSeptember of last year. The package arrived some 6 weeks later (no problem I was expecting it to take some time). However there was NO PACKAGING whatsoever. It was all thrown into a post plastic bag with nothing wrapped around any product. as a result nearly everything was either damaged or the boxes they came in were damaged. A "Polar Pen magnetic pen set" broke within 10 minutes of using the magnets. (A piece split off the side). The mini solar cars don't work AT ALL.
I have contacted NEWFROG maybe 6 times. Initially they said they would resolve the issue. They have done nothing. They asked for pictures of the damage which I duly sent. No response, I wrote again, they apologised but did nothing. I wrote again, no response. I would say New Frog without a doubt are one of the worst companies to deal with. Run a mile from them. And don't expect any returns or refunds. In short all products are useless to me.
"


Rating 2/10
1/5
2017-01-26

have not received items

"made 2 orders on 12/13 but till 1/26 just received a haft of the order. I tried to send the email everyday and nobody answer.

20000031779 have not received anything from the order
20000031781 received haft of package

"


Rating 6/10
3/5
2017-01-23

Benefit of the doubt

"Packaging is minimal so items may or may not arrive broken. I've 2 items (bought 12/16/2016 & 12/26/2016) and not received and was never sent any "it's shipped" notification... sent emails to company were not answered. Past orders have arrived so I'm giving them benefit of the doubt for now but I'll be contacting PayPal soon if nothing shows up."


Rating 10/10
5/5
2017-01-16

Very friendly!

"I like this store.
Good support.
Never have any trables!
"


Rating 10/10
5/5
2017-01-11

Great customer service

"NewFrog is great to deal with. They resolved an issue that I had quickly and with no problems or issues."


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