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Stores > NewFrog
  • NewFrog
    • ADDRESS
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    • BUSINESS HOURS
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      GENERAL PHONE
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      FAX
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    • SUPPORT EMAIL
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      SUPPORT PHONE
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    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • checkmark icon PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • checkmark icon FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.75/10 7.75/10
    Chance of future purchase: Rating 5.45/10 5.45/10
    Shipping & packaging: Rating 5.23/10 5.23/10
    Customer service: Rating 4.44/10 4.44/10
    Return/Replacement policy: Rating 5.36/10 5.36/10
Voice your opinion! Review NewFrog by clicking a star below.
Rating 10/10
5/5
2017-08-09

defo not a scam

"definitely not a scam. order came within two weeks.
was very sceptical after reading the reviews and the website keep saying payed but not despatched
but was over the moon to get home from work and my order was there.
"


No Avatar

Verified Customer
Rating 10/10
5/5
2017-08-03

Articales have been arriving and all in good condition, happy with all

"I have been buying many products, so far all good and well priced, delivery tracking is good"


No Avatar

Verified Customer
Rating 2/10
1/5
2017-08-02

miserable, have payed - but nerer recivet the payed order

"miserable - the order is never arrived"


Rating 2/10
1/5
2017-07-21

No merchandise

"Ordered item. Charged for item. Never received item. Couldn't get my inquiry to process to even check on item. Pathetic"


No Avatar

Verified Customer
Rating 2/10
1/5
2017-07-11

i HAVE NOT RECEIVED ONE THING i HAVE ORDERED YET.

"iT IS ONE OF THE HARDEST SITES I HAVE EVER TRIED TO PURCHASE ANYTHING ON AND I USE ONLINE PURCHASING ALL DAY EVERY DAY."


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Verified Customer
Rating 10/10
5/5
2017-07-11

Excelente.

"Todo OK.
Buenos productos y buen servicio.
"


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Verified Customer
Rating 2/10
1/5
2017-07-05

mis últimas comprar nunca llegaron, no voy a comprarles nunca más!

"muy mala la experiencia en comprar en esta tienda, los artículos nunca me llegaron o llegaron incompletos!"


Rating 4/10
2/5
2017-06-30

Broken software

"The site does not work up to par. The order was never confirmed in e-mail. The tracking I paid for never came. The status tells me it was never shipped but when I emailed them they said it had been shipped. I am still waiting for it to come. They never answered my question on tracking . It is either the culture or lack of skill to run a business.

Also their customer communication on the web site does not work, you have to e-mail them directly. The order is not in my member profile on the site.
"


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Verified Customer
Rating 10/10
5/5
2017-06-19

It's very fast

"But items are less than others "


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Verified Customer
Rating 10/10
5/5
2017-06-13

Service

"A1 service and products Reliable delivery"


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Verified Customer
Rating 2/10
1/5
2017-06-11

Horrible

"Items purchased were not delivered."

Rep reply posted Jun-11-2017

A rep from NewFrog, www.newfrog.com, has responded

“Dear customer, here is the tracking number of your order RF452133391SG, you can check it via http://www.17track.net/en/ . Please kindly check it, it was delivered at 2017-05-16 18:27. ”


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Verified Customer
Rating 10/10
5/5
2017-06-09

Smooth Transaction

"I had no problems with the transaction. Goods were excellent and quick delivery."

Rep reply posted Jun-11-2017

A rep from NewFrog, www.newfrog.com, has responded

“Dear customer, many thanks your your great review for us. We will provide better products and service in future. High quality customer experience is one of our most important goals, Thank you for your companionship! ”


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Verified Customer
Rating 2/10
1/5
2017-06-09

Didn't get my item

"Didn't get my item And no one replying to my emails "

Rep reply posted Jun-11-2017

A rep from NewFrog, www.newfrog.com, has responded

“Dear customer, sorry for the troubles. But we have checked your order, it was delivered. Here is the tracking number RN140090506MY, you can check it via http://www.17track.net/en/ . Please kindly check it. As for your emails, please send to sales2@newfrog.com, this is our working mail. ”


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Verified Customer
Rating 2/10
1/5
2017-06-06

outstanding order not delivered.

"the service is shocking,no notification as to when my order will be delivered."


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Verified Customer
Rating 10/10
5/5
2017-06-03

Buying from NewFrog again and again

"I am very satisfied with the quality of NewFrog business.
I get interesting products at good price.
The shipping is done fast with good packaging.
I am coming back to new frog when I look for something to buy.
I have thrust in NewFrog !
"


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