Comparison shop, read reviews, find savings, at ResellerRatings.com.
Comparison shop, read reviews, find savings, at ResellerRatings.com.
Store ratings, compare prices, bargains.
Reviews: 351,368 | Stores: 19,181 | Online Users: 830 please login
BROWSE STORES: #|A|B|C|D|E|F|G|H|I|J|K|L|M|N|O|P|Q|R|S|T|U|V|W|X|Y|Z
Compare Prices
 Before you checkout, quickly check prices at other stores.
Search Products:

Cameras

HDTV's

iPods

Laptops

GPS/Nav


Phones

Camcorders

Desktops

Watches

Storage
Store Rating and Reviews Newegg.com (USA)

Homepage: http://www.newegg.com
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can respond to customer issues.
See all participating companies!
ResellerRatings Elite Member
  
Overall Customer Satisfaction Rating  
Six-Month Rating: 9.87 / 10
Six-Month Reviews: 3539
Lifetime Reviews: 28914

   


Lifetime Rating: 9.78 / 10
All Stores Avg.: 8.07
8.46 Pricing of Products and Services
9.76 Likelihood of Future Purchases
9.25 Shipping and Packaging
9.73 Customer Service
9.58 Return or Replacement
Show Reviews Read all 28,914 reviews below.
Expand | | |
Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
9997 E. Rose Hills Rd Whittier, CA 90601
customer support email:
service@newegg.com
phone:
(800) 390-1119
customer support:
(800) 390-1119
business hours (est):
8:00AM-5:00PM PST Mon-Fri Closed Sat and Sun

FAX: (909) 395-8907


Newegg.com (USA) Advertisement
 Newegg.com (USA) Customer Reviews
Page 1 of 1894sort reviews by:
high low helpful by date
time period:
past week past month all
Reviews 1 - 15 of 28410
1 | 2 | 3 | 4 | 5 | .... | 1894   Next Page
Very Satisfied
Reviewer: Trunphin
Click Here to See the Profile for Trunphin

7/2/09 8:39 AM
I want to say I have never had an issue with NewEgg. They have the most wonderful customer support of any business I've ever spoke to. I've never been denied an RMA, and was once even granted an RMA when I was past the return date. Prices are always the lowest I've seen, no matter what I'm buying. All orders generally get to me within two days. This is why I do not shop anywhere other than NewEgg.

Very Satisfied
Reviewer: Mahachippy
Click Here to See the Profile for Mahachippy

7/2/09 12:20 AM
I have been a Newegg customer for going on four and a half years and I have never been disappointed.  
 
Newegg's selection is always great and their prices can't be beat. Their daily deals and specials always contain something I am looking for and their frequent free shipping offers are just icing on the cake.  
 
Additionally, Newegg's customer service is some of the absolute best that can be found on the web. Their service representatives are top notch, extremely helpful, and very courteous.  
 
Everytime I've contacted Newegg's customer service I have been more and more impressed at the willingness of their representatives to go above and beyond in helping their customers.  
 
I have recommended Newegg to all of my friends and family for years and will continue to do so.  
 
Keep up the amazing job, Newegg!

Very Satisfied
Reviewer: JaniceLkop
Click Here to See the Profile for JaniceLkop

7/1/09 5:58 PM
I am extremely pleased with the level of customer service exhibited by newegg, as well as the prices. After extensive searching for a new laptop, I was recommended to search newegg for the best deals, and I found it. I was able to buy a new laptop (3gb SDRAM, 250GB HDD, pentium processor), a printer(3 in one), and 500gb harddrive, and a wireless printer for much less than just a (less impressive) computer from the other places that I had looked at (the total invoice was $677!)  
The shippment came very quickly- within 2 days of making the order.  
Everything was as described.  
I did have one problem. The wireless router did not work. I contacted newegg customer support with the issue. They responded quickly - refunding the full amount for the router!  
I have been more than pleased with the quality of product and the level of customer service that newegg provides.  

Very Satisfied
Reviewer: tjwalker
Click Here to See the Profile for tjwalker

7/1/09 4:33 PM
I have been a newegg.com customer for many years. Although they don't always have the rock-bottom prices on many items - they always have top-notch customer service!  
 
Over the years I have placed probably 50 - 100 orders through newegg and have received my orders quickly, in perfect condition, and just as ordered.  
 
It's very rare that I need to contact their customer support team about something - but when I do, they are quick to help out and make sure I'm happy (within reason :-).  
 
Oh, and if you sign-up for their daily specials emails - some of those deals simply can't be beat!

This review was modified by its author, tjwalker, on 7/1/09 4:41 PM.

Very Satisfied
Reviewer: Chris88
Click Here to See the Profile for Chris88

7/1/09 3:48 PM
All of my best shopping experiences have been with Newegg.  
 
Newegg trusts its customers - I recently bought a wrist rest for use with a keyboard, which fell apart and became unusable within a month. I was slow in letting Newegg know about it through their live online chat, so by the time I did, it was outside of its return period. Not only did Newegg process the return in spite of this, but they simply refunded me with no questions, since the cost of shipping to return the defective product would have outweighed its value.  
 
Moreover, Newegg's prices are always better than its retailer counterparts - sometimes by several hundred percent, and the shipping is always predictable and quick.  
 
I'm not one who's prone to brand or store loyalty, but Newegg has earned my trust and will always be the place I look first for electronics.

Very Satisfied
Reviewer: SelmerMKVI
Click Here to See the Profile for SelmerMKVI

7/1/09 2:35 PM
Let me take a minute to brag on my online computer/electronics seller of choice, Newegg.com. First, they are consistently the lowest price on the web without the hassle of rebates and hoops to jump through. Second, their user feedback system is second to none when determining the value and pros/cons of a particular product. Third, I have never been treated poorly or unfairly by their customer support team. My most recent experience was with Marie Scuotto concerning the replacement of an internal card reader. Since the item was $9.99, and would cost in shipping both ways, she simply sent me a new reader, without worrying about shipping the broken one back to them. Needless to say I appreciated the ease of dealing with the problem, and I appreciated that Newegg would offer to do something like that for a customer. I was sold on them already, but this is a gesture of good faith that solidifies my existing opinion that Newegg is the best of the best in online retailing. Thanks! -SelmerMKVI, Ironton, Ohio

Very Satisfied
Reviewer: chrishirt
Click Here to See the Profile for chrishirt

7/1/09 1:57 PM
Incredible service, as usual I should add. I've purchased items many times from newegg, but service has been so good every single time, that I've gotten used to flawless excecution; unfortunately this meant that I left no blogs or ratings for this excellent company. My boxes always arrive faster than promised, with very low shipping charges. For this last order the manufacturer had no UPC code on the box for the rebate, it wasn't newegg's fault, but newegg gave me the rebate amount anyway! Once again they go far above and beyond... Excellent prices, great inventory with countless choices and amazing service mean that I hardly even compare prices anymore - I go straight for the egg!!!

Very Satisfied
Reviewer: mbm222
Click Here to See the Profile for mbm222

7/1/09 1:52 PM
I have been using Newegg.com for almost eight years and rarely have any problem. I have purchased around 150 items from them in the 8 years I have been using Newegg. I have only had two problems in all that time and Newegg fixed both of them to my satisfaction. I recommend Newegg to everyone I know. I have been so satisfied with there pricing I often don't even bother to shop around anymore since it has been fruitless so many times in the past trying to find a better price including shipping, rebates, and taxes. Plus I love that I can look back at my entire shopping history at Newegg online. This has been extremely useful for me to later go back and to find the specs of equipment I bought so I can check for upgrades and compatibility of equipment I want to add.

This review was modified by its author, mbm222, on 7/1/09 1:59 PM.

Very Satisfied
Reviewer: jshauls06
Click Here to See the Profile for jshauls06

7/1/09 1:35 PM
best customer service around. there very understanding and knowledgeable about all their products. i vote them best customer service around

Very Dissatisfied
Reviewer: ukgb
Click Here to See the Profile for ukgb

7/1/09 1:33 PM
Newegg Site shows outdated status shows as card charged but no shipping information. Customer service says that they can track the package to a different address than given in the order. They gave a tracking number which as per UPS not existing. Newegg neither likes to replace without making me wait for 10 -15 business days nor likes to give me money back rightaway. I do understand that shipping delays/misdeliveries are an issue but when I cannot see the tracking info online, how I can trust what they are claiming?

Reseller Reply    
Posted by
7/2/09 10:12 AM
Dear ukgb,  
 
Thank you for taking the time to post your informative review. We greatly apologize for any inconvenience caused by this uncommon situation, and we assure you that we would never intentionally cause for you to ever be dissatisfied with our services.  
 
At your earliest convenience, please contact Alex at 800-390-1119 ( dial 25040 immediately ) or email him at alex.a.villarino@newegg.com for further assistance.  
 
Sincerely,  
 
Newegg.com (USA)

Newegg.com (USA)
newegg

Very Satisfied
Reviewer: cl0udscap3
Click Here to See the Profile for cl0udscap3

7/1/09 12:50 PM
Insanely great! The best online store I've EVER shopped at. I almost always got my items earlier than estimated, even with the cheapest shipping. The customer service is very courteous and helpful.  
 
I ordered a SDHC card and didn't realize my older camera wasn't compatible with them, so I wanted to return the item. Since I had to cut open the packaging, I contacted NewEgg via chat to confirm that it's okay to send back like that, and the representative Stacy Zhang simply refunded my money and told me to keep the card!  
 
I was already a happy NewEgg customer for years but this just raises my respect for them to a whole new level. Will continue to shop there even more now.

Very Satisfied
Reviewer: dlsutherland
Click Here to See the Profile for dlsutherland

7/1/09 12:43 PM
We ordered the wrong item. When I opened the package to do the installation it didn't fit. I contacted them about their return policy. I was not expecting the excellent response. Their service representative, Wendy, was courteous, efficient and took care of my problem in minutes. I would not hesitate to do business with them again and I will be recommending them to my friends and associates. They are an eggcelent organization. THANKS

Very Satisfied
Reviewer: mycarefreepc.com
Click Here to See the Profile for mycarefreepc.com

7/1/09 12:37 PM
I've ordered a ton of stuff from Newegg in the past month or so for my business and even with over 100 individual pieces, some OEM, I've only had 2 pieces that needed to be returned. Both due to what I assume is rough shipping on UPS's part (even though they are super fast) so I can't blame Newegg. The biggest thing with Newegg is that they are consistently priced lower than competition (even my B2B partners) and the shipping is fast AND their customer service is absolutely top notch means that Newegg gets more of my business than my local IT wholesalers. Quite amazing.

Very Satisfied
Reviewer: archibal
Click Here to See the Profile for archibal

7/1/09 9:50 AM
Yet again Newegg delivers the best customer experience for online vendors. I have ordered from Newegg for the past 7 years and have never had any problems with their customer service abilities. They provide item availability, prompt delivery, and very fast response to issues I've encountered (RMAs, refunds, etc.). I will be buying from them for a very long time.  
 
Great job and keep it up Newegg!

Very Satisfied
Reviewer: Budarow
Click Here to See the Profile for Budarow

7/1/09 8:37 AM
Newegg always offers great prices on all their products and their special offers simply can't be beat anywhere. I bought a AMD X4 940 Phenom CPU and a solid quality, feature rich ECS motherboard (with some useable overclock settings) combo which cost the same as just the CPU at other e-tailers.  
 
I never buy from brick and mortor stores or other e-tailers because Newegg provides all the product details I need to be comfortable with a purchase and if I have questions or issues come up, they have outstanding customer support with professional service representatives who always go out of their way to help their customers.  
 
I seriously could not afford to be much of a PC hobbyist if it weren't for Newegg's great prices and terrific customer support.  
 
Thanks Newegg for all the above.  

find deals @
Dealighted.com Bargains, Deals, Coupons


Active Discussions

Fake self-reviews by scammers (0)
Apple iPhone 3G S 32GB Unlocked (0)
FS: Sony Memory Stick Pro Duo 1GB (0)
my3cents.com no longer available? (4)
Recommendations for DVD/CDRW (5)
Watch out from exoticphone.com They are a... (66)
FS: Used Black Motorola RAZR V3 (No Charg... (3)
very stupid question about english (1)
 Best of the Best (today) at Dealighted
Durex Vibrating Ring 6-pk $7.99
AK Anne Klein Plus Size Anorak Jacket for $3.74 + s, 98% off.
Target has EEE PC900 down to $199.95 YMMV in store
20lb Of Gummi Bears $30 ($1.50/lb) Shipped (low inventory)
Intel Dual CoreE5200 CPU + Biostar GF7100P-M7S mATX board @ Fry's...
Butterfly Pillow - 2 Cents @ Target + S/H
Palm Pre $199 *No rebate* direct from Sprint YMMV *Ends this weekend*
Polk Audio Monitor 60 Black Floorstanding loudspeaker Single $108
Staples One Touch Desktop Stapler DX-1 (Black, Berry and Yellow)...
D-Link 2-Bay Network Storage Enclosure $128 after MIR at amazon
Garden Oasis Cypress 5 PC Cushion Dining Set at Sears $149.99 ($300)
Nautica Men's Manicure Set $12 sss eligible @ Amazon
Today's Best People Powered Deals
Page 1 of 1894
1 | 2 | 3 | 4 | 5 | .... | 1894   Next Page

Digital Cameras
Digital Cameras
Digital Camera Memory
Digital Camera Accessories
Mini-DV Camcorders
Electronics
Plasma & LCD TV's
MP3 Players
DVD Players
DVD Recorders
Peripherals
LCD & CRT Monitors
Hard Drives
DVD and CD Burners
Networking
Gaming Devices
Components
Motherboards
Processors
Graphics Cards
PC Cases
Memory

home | for merchants | advertise | open letter | add a store
help/faq | privacy policy | terms of use | contact us
ResellerRatings.comŽ Copyright 2009
All Enthusiast, Inc.
Coupons and Daily Deals - Dealighted
Tech Support Forums
W Revenue Web Business Blog