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newegg.com

Computer Hardware & Software and Consumer Electronics

Rating 9.40/10 35,204 reviews
9.40/100 (6-month rating)
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Newegg.com (USA) is a merchant member
Newegg.com (USA) is a merchant member and currently DOES actively participate at ResellerRatings to monitor feedback and resolve any issues. This merchant is also elite. See all 1,957 merchant members.
 

All Customer Reviews (35,204)

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Rating 10/10 5/5
modified review posted Feb-06-2012

"I have been buying electronics on the internet for at least 10 years and Newegg is without doubt one of the most customer focused internet sellers with whom I have done business. Their pricing is always highly competitive and at times unmatched. They consistently ship very quickly, take care of any problem in a timely manner and follow-up for customer satisfaction.

"

Rating 10/10 5/5
modified review posted Feb-04-2012

"Ordered several shooting items to include Ballistol Gun oil, Orange Peel targets and a new DeSantis holster all prices were very competitive- if not lower than the competition. I received a prompt confirmation of my order.

All items were in stock and the order shipped promptly we me receiving my purchase on 2/3/12- you can't beat that for service.

I have found this company to be very "customer friendly" and have them as a regular source for shooting/ hunting supplies. "

Rating 2/10 1/5
modified review posted Feb-04-2012

"I ordered a book for a christmas gift. Not only did it never arrive but when i called the to find out what happened they told me that the vendor that they were dealing with was no longer a part of newegg. I asked if i could get a refund, she said no problem. i never got my refund and no one ever got back to me regarding the matter. very unprofessional. highly unrecommended."

Rating 10/10 5/5
modified review posted Feb-03-2012

"I purchased almost every part I needed for my new computer from Newegg just over 2 years ago, and I have had onboard sound issues come and go the whole time (not neweggs fault) EVGA said they would RMA my motherboard but I needed proof of purchase (which was sent to them when I registerd my product btw) and who the heck knows where the reciept is after 2 years? I contacted Newegg with my problem and within 5 minutes it was sent to email in 2 different formats.... HOLY COW! Always Newegg = Always Happy!

Thanks Again Newegg,

W.Young

Also I have never had to return anything to Newegg, EVER!"

Rating 2/10 1/5
modified review posted Feb-03-2012

"Bad packing leads to me having to return and waste my time on an 8 hard drive order. "

Rating 10/10 5/5
modified review posted Feb-03-2012

"Bought an "open box" item and turns out it was actually very much used as evident by the dust/dirt inside unit AND inside chasis/parts were labelled Sony when product was Bytecc brand!?

It was probably some very unscruplous customer who replaced insides with old parts and returned to Newegg, shame on them. But shame also on Newegg for not checking warranty seals or general condition of returns. Be very leary when purchasing "open box".

*****

EDIT - following this review, I was contacted by Freddie at Newegg who more than made good on the matter. Kudos to Newegg for having their staff track these reviews and also for taking the initiative to remedy. Wow, I simply had to add stars for their turning the negative experience into a positive one! "

Rating 10/10 5/5
modified review posted Feb-03-2012

"I have been a NewEgg customer for what seems like forever, they are always my first choice for any tech related purchases. Their prices are always competetive and ofen unbeatable. What I really love is that the consistently ship quickly and items are almost always well-protected; and best of all they never gouge you on shipping prices unlike so many other Internet based suppliers. They often provide free shipping and regular discounts on top of their already ultra-competetive pricing.
The reason I am here writing this today is that I just had a phenominal experience with their customer service department. I recently purchased an expensive ($2700) gaming laptop and I experienced a hardware failure with the USB-3 chip within 3 weeks of purchase. The manufacturer support was fast, accurate and professional; but they wanted me to ship the laptop back for repair. I didnt relish the thought of having my brand new laptop ripped open 3 weeks after purchase for a motherboard replacement, but that was my only option. I then spoke to NewEgg via online chat (1 second wait time!), and their response was the same - their policy is repair first on laptops, then replace if repair is not possible. Well, I asked to speak to a supervisor and explained that I really didn't feel that was acceptable on a 3-week old item of such expense. She agreed, apologized that I had a bad experience, and issued an RMA. I went ahead and ordere another brand new unit from NewEgg and I could not be happier! THAT is what I call exceptional customer service - especially from an Internet provider who does not have to look you in the eye when they just stand behind "policy". NewEgg went the extra distance - beyond even what the manufacturer would do - and has my business locked up for the forseeable future!"

Rating 10/10 5/5
modified review posted Feb-02-2012

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Rating 10/10 5/5
modified review posted Feb-02-2012

"The best of the best. Great selection, a lot of reviews, great customer service and return/refund service. This is the only place I buy my stuff."

Rating 10/10 5/5
modified review posted Feb-02-2012

"Best selection. Best prices. Most importantly best customer service. I've been dealing with them for years and I have never had a negative experience. Any time I've needed assistance, it was taken care of lickity split. No run arounds and no bogus excuses. Well trained staff and always the fastest shipping!! Also great website design clean and well organized and a search function that really works."

 
 
 

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