1/5

posted May-02-2012

"They say in their website that the items are all "In Stock" but when you purchased on them, they'll just take your money and you wait for a long time to receive it. You email them, you get no reply. You'll probably get it in the end but if something's wrong with the item, you're all by yourself and no representative would even help! BEWARE of THIS SHOP!"

comment! report?

Is this review?… Helpful Cool Share

1/5

posted Nov-16-2007

"On Nov 7, I ordered 1 of 41216 (MAM-A 74 Minute 52x Gold Thermal Printable Unbranded CD-R Discs - 50 ct. Spindle). It was schedule to ship within 5-8 days. 9 days later (Nov 16) I called to check on the status of my order. I was told that there had been a "warehouse error" of some sort, that they would have to look into it, and hopefully they would ship my order in 2-3 additional days. I canceled my order."

This review was modified by mathuaerknedam on November 16 2007 02:50:40 PM

comment! report?

Is this review?… Helpful Cool Share

5/5

posted Jul-03-2007

ResellerRatings.com TOP REVIEWER!

"This is my first order w/ them and everything went extremely smooth. Fast shipping, Great price and fast email response."

comment! report?

Is this review?… Helpful Cool Share

1/5

posted Apr-12-2005

"What a mess! This company advertises products, sells them, then cancels the order on you. The reason they state is DISCONTINUED on a product that hit the market only one month ago...I doubt it. Either way, it's obvious the company doesn't care enough about customer service to delete an item from the web site of they don't have it."

This review was modified by tincan_30 on April 22 2005 02:19:15 PM

comment! report?

Is this review?… Helpful Cool Share

1/5

posted Jan-18-2003

"I ordered two hard-drives from Neutron and both were listed as in stock. I was immediately charged for the complete order. Four days later I received a message on my answering machine informing me that one of the drives was not carried anymore and that they called see if I wanted to upgrade. Sensing an oncoming bait and switch, I returned the call and told the rep that I wanted to cancel my order and wanted a refund. Two days later, my order was still not listed as canceled, so I sent an email asking as to the status of my order. I was informed that they were still processing my credit card. I replied that I wanted to cancel my order, as I had told the rep two days ago. He said he would cancel it and issue the refund. Fast-forward two weeks. Refund has not been issued, and I had still heard nothing. Called again, was told that my refund was being processed. Fast-forward two more weeks, email this time as to why my refund has still not been issued, received a reply saying that I needed to contact the credit department and was given a phone number and an extension. I spoke to someone and they said they would issue the refund. A few days later the refund was finally given. Obviously the customer has to call around the office for the reps, as they have better things to do than work on customer satisfaction. Bait and switch plus questionable billing practices equals me not ordering from Neutron or any of it’s other companies again. I would recommend the same to others, as this was not an enjoyable experience."

This review was modified by Invision on January 18 2003 12:12:23 PM

comment! report?

Is this review?… Helpful (1) Cool Share

1/5

posted Jan-17-2003

"Tried to purchase an MP3 player, but after they took my order and told me (via email) that it was shipping they sent a notice to inform me they no longer carried the item. I followed their procedure for a refund, but none was produced. I had to call the credit card company to help me with these people, which they did. After more than two months of headaches it was finally resolved. DO NOT BUSINESS WITH THESE PEOPLE EVER!!!!"

comment! report?

Is this review?… Helpful Cool Share

5/5

posted Jan-01-2003

"The power supply arrived on time. The packaging materials could have been a little better. Also, I would have appreciated a tracking number and shipping notification."

comment! report?

Is this review?… Helpful Cool Share

1/5

posted Dec-11-2002

"Ordered a MS Intellimouse Explorer Cordless Optical from this company, item had a nonfunctioning scroll wheel. I could unplug this mouse and install another exact version of this mouse which worked fine. Tech supports insisted that it was a user problem, I had to plead with them to let me send it back.

Sent mouse back after getting RMA number, tech claimed that it was tested and worked fine. I agreed to accept a 15% restocking fee just to never have to deal with this company again. 20 days later, no credit, so I email them repeatedly until I finally get a response. They tell me that they will send the request to the credit department (wasn't that already done three weeks ago?). Two weeks later, still no credit, so I call them and the customer support rep says checks and says the item needs to be tested before giving me credit! So I read the previous emails back to the rep, she puts me on hold, and comes back and says that I would get credit in several weeks. Had to get my credit card company involved to eventually get my money. Credit card company credited me the "restocking fee" as a courtesy, and I imagine the defective product was sold to another unsuspecting customer.

I previously received a defective graphics card from them and they made me return it to the manufacturer for replacement.

Never again will I deal with this company, absolutely terrible post sales support."

comment! report?

Is this review?… Helpful (1) Cool Share

4/5

posted Oct-24-2002

"My first order with them. Good: great price & shipping was reasonable. Order shipped quickly with lots of status emails. Wasn't hassled with a hardware purchase for an OEM product. Bad: Packing was terrible. Minor amount of bubble wrap & tossed in a Priority Mail box."

comment! report?

Is this review?… Helpful Cool Share

5/5

posted Sep-26-2002

"I ordered a Samsung Printer toner/drum. The price was the cheapest among the others in pricewatch. It came in three days even with the cheapest ground transport method. I will order again."

comment! report?

Is this review?… Helpful Cool Share