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Stores > Network Tool Warehouse

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  • Network Tool Wa

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
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    • option not available Money Order
    • option not available COD
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    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
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    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 1.25/10 1.25/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

23 Customer Reviews

Rating 2/10

Zero Stars

"Ordered a pair of HK Porter Bolt Cutters at an incredible price, almost a month later they still hadn't arrived. I called and was told that they would call the manufacturer to see when they would ship and asked if I could call back next day. Called back next day and basically got a similar line to what I've read in other reviews: The manufacturer won't have any for about a month, but I should wait because no one else will have them either. I cancelled the order, asked them to reverse charges on my credit card. Ordered from somewhere else and had them in a week. One month later I had to contest the credit card charge from NTX because they never took it off."

This review was modified by nbernots on May 24 2016 03:54:58 PM

Rating 2/10

162 days later, I still have no refund for a returned order.

"I placed an order with NTX Tools on 11/24/15 for an item for $138.88 + $13.12 shipping, totaling $152.00. I sent an e-mail to NTX tools requesting a cancellation of my order one hour after my order was completed (I wound up finding the tool I meant to replace). I got no response back.

On 2/11/16, my bank account was drafted 152.00 by NTX Tools. I disputed the charge with my bank because I believed it to be fraudulent. The bank upheld the charge. After remembering what it was for I called NTX Tools and inquired about the charge. They informed me that the item had been back ordered and would be shipping to me "that day." I had not received any communication from NTX in the intervening 80 days. No shipping confirmation, no notice about the shipment being delayed, nothing.

Weeks passed and I received no package. I called customer service and was again told that the package would be delivered to my house "that day." I asked how I could get a refund for the shipment, and he informed me that I needed to refuse the package when it arrived from UPS. He gave the the tracking number (this is the first time I had received information regarding my shipment), and I raced home (a one hour drive) in order to refuse the package.

I called customer service the next day and informed them that I had refused the shipment. The customer service representative told me that my refund would be applied once the package was received back into their warehouse, but that I "should call them in a few days just in case" it arrived and they "couldn't find" it. At this point I had still received no e-mail confirmation or other forms of correspondence regarding my order.

Weeks passed and I called again. The customer service rep I spoke to this time put me on hold and went to find the package. According to him, no one had touched it since its arrival at their warehouse. He put in a request for a refund and informed me that it would "hit my account in a few days."

A few weeks later (today, 5/4/2016, 162 days after placing my order), I called NTX Tools once again in order to inquire about why my refund had not been processed. The man I spoke to today informed me that they had "switched over to a new system" and that my order was "lost" during the move. He let me know that he would contact accounting and have my refund processed today. At this point, I'm inclined to believe that they are downright lying to me, hoping that I will forget about it or grow tired of having to deal with them so they get to keep my money AND the product I ordered/cancelled.

DO NOT order from this company. They are, at best, wholly incompetent. At worst, they are devious and criminal. The plethora of negative reviews online speak volumes. I implore anyone thinking about ordering from NTX or Coastal Tool to consider these reviews seriously as, had I done so myself, I would not be in this situation.

This review was modified by ggrammer on May 04 2016 07:05:22 AM

Rating 2/10

Charged my card Never shipped

"I ordered some rotobroach cutters from the website. They charged my card and never shipped. I called customer service 10 days later, The rude person had to call the manufacturer and have them drop shipped. I would have never got them if I didn't call.
NTX charged me for something they didn't have and didn't ship.
What a ripoff

This review was modified by acboats on April 15 2016 09:25:40 AM

Rating 2/10

Dodgy company

"Do not buy from them, they have a few guys working their customer service and man are they rude on top of the dodgy company. Took weeks to ever ship the item I called to cancel they told me no. Was never provided a tracking number. Product did show weeks after order. I would have never ordered from them had I checked here first."

This review was modified by crpeterson14 on March 10 2016 08:45:18 PM

Rating 2/10

Should be a NO STAR OPTION - wasted time with them I GIVE A "0" rating.

"How can a place be in business with so many complaints of "back order" on over 90% of their items? Seems the company more likes contracts out the orders using internal staff to find the tools to fill the orders (if you're willing to wait 3-4 weeks)

Obviously this is why the site doesn't show any item "currently of stock" as they want to gamble with the chance you don't mind waiting.

Ordered three tools, waited almost two days to get an email (that offers NO APOLOGY) but states "if wedon't hear back from you in three business days we'll cancel your order" that tells you it's back ordered 3-4 weeks! I had to reply with "is it 1, 2 or all 3 tools that are back ordered"? Waited another few hours and received a response, "ALL"
Of course my reply was -CANCEL ALL THE ORDER.

This review was modified by Jklepsr on January 20 2016 05:52:06 PM

Rating 2/10

"According to their website, "Most orders ship within 24 hours". Problem is they don't tell you what products are in stock and will take longer to ship. Have emailed their customer service department 2 times over the last week. They simply never respond. "

This review was modified by wrxified on August 26 2015 08:38:28 AM

Rating 2/10

"I bought a autel scanner from Ntx tools , they said it was in stock and they would ship in a couple of days . Called to get a tracking # and then was told it would be 3 to 4 weeks ,they where out of stock in all there warehouses. I told them I needed this tool for a job and why all of sudden they had no stock . Then they told me they could ship it in a few days. This all started on June 9th on June 10th /15 I was invoiced for the order . I received the order July 03/15 and then found out the diagnostics scanner did not have the programs that was in the description of the unit. I called Ntx tools and they told me That's the way it is and I said I would like to return it then and was put in touch with a manager . I told Him the problem and wanted to return for full refund and he sharply told me that I could only get the unit price back hence no duty or delivery charge even though this was not what I ordered . Since then I am still waiting for a return number , for which I have called numerous times , last being today July14/15 and still no return number. Ill let you decide if you want to deal with this company , I know I will never again."

Rating 2/10

"Ordered a tool to remove my Chevy fuel filter. 6 days after I ordered the tool I got an email from NTX tools advising me that the tool I ordered was "out of stock" in all of their 10 warehouses. Told a reorder was in process and my tool should be available in " We are looking about 1-2 weeks." Called the company a couple of weeks after I ordered the tool and was further advised that my order was being shipped from OTC by UPS and would arrive in their (NTX) Ohio, warehouse on Monday, June 29, 2015 and would be reshipped to me and delivered on Wednesday, July 1, 2015. On Thursday, July 2, 2, 2015, I called and sought assistance from the agent of first contact and was given the old it's UPS fault and not us excuse. When I sought to know exactly when my order would be delivered the agent seemed unclear. I called back and decided to cancel the order. I was transferred to a boss who refused to cancel the order and stated the merchandise was on the loading dock waiting to ship.It is my opinion that both representatives that I spoke with at NTX were overbearing and borderline disrespectful. I asked if there was something that could be done for me in this situation (expedited shipping) and was told NTX was only making $3.00 on the order. For which I responded if you make a million orders that is what, 3 million dollars? Finally I was offered the option of paying an additional $29.00 to get the product delivered on Monday July 6, 2015. On Thursday, July 2, 2015, I received a UPS notice that my shipment was scheduled to be delivered on Friday, July 3, 2015.
I thought the NTX management had reconsidered helping me after realizing that their customer service had be unacceptable, to say the least. I called UPS on Friday morning at approximately 8:45 am (EST) who advised my delivery should occur on Monday, July 6, 2015, a month from when I ordered the tool. I called UPS on Friday morning at approximately 8:45 am (EST) who advised my delivery should occur on Monday, July 6, 2015. The plan is to call or write NTX customer service leadership to ascertain if that believe being strung along for a month until delivery of a product is acceptable. My communication of being without my vehicle or updated on NTX's inability to fill my order in a reasonable time period was unpersuasive even to a supervisor at NTX to get my order expedited and not stall until after the 4th of July weekend.

Rating 2/10

"Ordered two Blackhawk items. Received email that said these would have to be ordered and could take 2-4 weeks. Not a problem for me. Waited four weeks and did not receive items. Sent email asking status. Received almost identical email that said these items would have to be ordered and could take two weeks or more to receive. Not what I expected. Cancelled order and was told that refund would be made. After two weeks still no refund. No response to email asking status of refund. Based on my experience I cannot recommend these folks."

This review was modified by rstrick999 on June 25 2015 09:01:29 AM

Rating 2/10

"Poor customer service. Waited three days to tell me the item was out of stock. Website didn't mention it. Mad me miss a deadline. Customer service did not care at all. Said "sorry you feel this way" and that was it. "

Rating 2/10

"Placed an order for a cordless saw. Waited a week since I didn't get a tracking number for my order. Turns out the item has been discontinued. It would be nice if this site's staff would let their customers know if items are out of stock. And why put a discontinued item on your website? "

Rating 10/10

"I received GREAT customer service from this company. Called to order the item I needed by phone because I was having trouble with the website. Spoke to Doug Scott who took my order efficiently and even offered me a $10 discount for online orders. Whenever I emailed with a question about my order, he responded right away. I will definitely buy from them again."

This review was modified by LauraMC7 on August 15 2013 01:00:20 PM

Rating 10/10

"I wanted to share my experience with ntxtools.com after having issues with other tool dealers, these guys restored my faith in online tool shopping. I needed some very specific parts for repairs, some huge items for replacement of old technology, and even some little tools for my guys in the bays.
Not only did they have an answer for all my questions, they even went a step further to ensure I got the best value for my dollars. They steered me towards some items where I got free tools and they advised me of new products that will save me money down the road. Shipping was free, it was fast, and it was undamaged. I did have a part on backorder...and they didn't know it was on backorder until after our dealings. However they advised me fairly quickly and I appreciated that.
Some of the items I needed were a bit cheaper on another site. So make sure you look at prices on the under $50 parts. Anything over 200 or 300 was priced below competition.

Rating 10/10

"I just bought an OTC-3895 I got it for 2895.95 was a great deal. I have been searching and had a bad experience with this company in the past but they always have some of the best prices around. I called in spoke to one of the sales guys to get a quote and found out they are under new management. I've also noticed that they followed up with an email right after I completed the order. I guess the new management has finally installed some customer service into the group. I did get my package 2 days later and was packaged great!
Thanks Doug Scott can't wait to do more business!

This review was modified by toolguytexas2011 on August 06 2013 12:00:33 PM

Rating 2/10

"I placed several orders in that store and each time they ship them with the 2-4 weeks delay by a regular mail instead of the express one I paid with no sorry or refund. You can get the tracking # from 'CS' only by luck. The last time they charged my card at $698 instead of $235. So their prices do not cover all troubles"

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