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"I've been a member for a couple years now. Overall the service has been good but their claims of "Netflix can reach more than 80 percent of its subscribers with generally next-business day delivery" really pisses me off. I live about 10 miles from one of their distribution centers. When the center opened last year I did receive next day service for a short while. Now 80 percent of the movies they ship take 3-4 days from the date they claim to have shipped them. Of course 98% of my returns are at their location the next business day. Don't get me wrong. It's not like I'm trying to view 6 movies per week for $20/per month. I've been more than happy to watch three movies per week. Only now in order to continue watching three per week I have to return the movie the very next day instead of having several days to watch it. Service going down and price going up. Maybe with the increase in price they can hire someone to actually get the movies to the post office by 5PM on the day they claim to ship them."
"I like to get what I pay for and Netflix has a good idea. What I don't like is companies that sell you one thing and deliver another (bait and switch) and Netflix is just that type of company. During the first month I received 95% of the movies I queued promptly, after the first month service suffered severely. It was apparent that once your trial period is over this company earmarks the high volume users and degrades their services. This was proven when I would continually get "long wait" on new releases and friends that had submitted for a new account with Netflix could get these releases all day long. This wasn't a system glitch as I could remove and re-add the release but still received the "long wait" status. In addition to a delayed delivery of new releases, their turn around of received movies slowed down to a crawl once the first month trial was over. Netflix gives preferential treatment to members based off of high volume rentals and does not practice fair service practices. Nothing in their contract dictates penalties for this nor is it ethical in my opinion. I have since canceled service with Netflix and convinced a handful of interested participants to take their business elsewhere. Netflix does not deserve my business nor will I ever endorse them as a reputable online service. "
"There have been quite a few concerns with NetFlix lately, and I’d like to spend a moment describing my situation.
I signed up for their free 2-week trial period in mid-September of 2003. I placed 3 dvd’s in my cart (all new releases) and received confirmation that they had shipped 4 hours later. I received all 3 days the following day. I watched all 3 over the week and popped them back in the mail on Monday. They received them on Tuesday and sent my next 3 out the same day (Tuesday). Again, I received these the following day (Wednesday). I watched them and returned them on Thursday, they received them on Friday and sent my next 3 out. It goes on like this until the end of my trial period.
Almost as soon as my card was charged for the first month of being a paying customer, I started to notice that my DVD’s were taking an unusually long time to arrive at NetFlix’s facility. When I mean unusual, I mean that the shipping address on the pacakage is less than 100 miles away and were taking 3+ days to “arrive” at NetFlix. At first, I didn’t think anything of it thinking it was just backlog from the mail. However, the same thing happened again on the next round of DVD’s. They took 4 days to arrive and 3 days to get back. I e-mailed Netflix customer support and received a copy and pasted message about how the USPS is slow and that DVD’s take time. I knew that was a load of crap, but figured I was still getting more DVD’s per month than I was from Blockbuster or Hasting’s. Then, out of the blue, I didn’t receive 3 DVD’s that I placed in my cart. After waiting 6 WORKING DAYS, I contacted NetFlix customer support about the issue. I received the exact same e-mail that I received previously about the shipping problem. I replied back to them stating my frustrations and that I was thinking about canceling if they could not offer me a viable explanation as to why my DVD’s take forever to show up now. To my surprise, I got a human response after I pressured them. The surprise came in the form of the response I received, however. They told me that I should try another address to ship my DVD’s to. What do they want me to do? Move? Why should I move because of their mistakes? Don’t you think it’s a little convenient that 3 different DVD’s from most likely 3 different facilities are “lost” in the mail because I live someplace I shouldn’t? Whatever. I reported the DVD’s as lost and cancelled right then and there. I’m keeping my fingers crossed that I will not get charged, but if I do, I will file a fraudulent complaint with my bank. I’m going back to Wal-Mart DVD rentals, none of this ever happened. "
"Been a member for more than 3 years. Great concept, and generally good performance. Excellant local distribution network.
The only negative which other people have also noted:
The company prioritizes new customers: - Older customers will see less "available" movies - Older customers movies take longer to turnaround
For various reasons I have upgraded and downgraded my account to different movies rental levels over the last few years. Every time I upgrade I suddenly see my movies turnaround 2/3 days quicker per movie and I see almost all movies as available. After about a month it suddenly reverts back to slower turnaround and less available movies.
Now this may well be good business to impress the new customers/upgraders but as a long term user it makes me feel like a 2nd class customer."
"I live in San Jose, use Netflix since 2/2002. It seems like they do have priority for new customers and treat old ones like trash. First 3 months I got any new release immediately. Afterwards, "all of a sudde" I got at the end of any line: have to wait for months for any new release. Also, about 3 months ago, "all of a sudden", started having "shipping problems": regulary, 1 movie a month is "lost" on return. It seems like I am being punished for using Netflix too effectively: I used to watch 3 movies every week - they don't like it. I hate to think they do it on purpose, because they suggest for paying for "lost" movies, which I don't do yet. Anyway, if they try to put a "hold" or charge me extra, I will cancel it. Wish they had a competition, do they? "
"AVOID! Do not give these people your credit card info. I promise, you will regret it. I cancelled my membership last October, and they still keep charging my credit card. I have emailed them and phoned them; however, they continiue to charge my credit card every month (this is May 2007!). I have went through a bunch of hassle having to dispute the charge every month. "
This review was modified by troyEa on May 13 2007 11:08:09 AM
"I just wanted to share my experience with. Netflix. I've been a member of Netflix for about 4 weeks. This also includes the free 2 week trial period. I want to point out that I live about 46 miles from the distribution warehouse. I am in the 3 at a time plan, ( 19.95 plus tax) and I also return DVD's the very next business day. During the 2 week free trial period, DVD's would arrive the next business day. When I shipped my DVD's back, they would receive them the next day as well. Also, another set of 3 DVD's would ship the same exact day as Netflix recieved my viewed DVD's. So based on this quick turn-around, everything looked great. Coincidently, after the 2 week free trial period ended, Processing the DVD's is now taking "2 business days" as compared to "same day" back in the trial period. Also, shipping is now taking 2 business days instead of 1 business day like it was in the trial period. In other words, Processing and shipping have taken consistently longer ever since I've been a paying member. After the free trial period ended, processing and shipping DVD's are taking longer. Incidently, it still takes 1 business day for my DVD's to reach there warehouse. Based on what I have seen, It looks like Netflix may be holding on to the DVD's a little longer so they can limit the amount of DVD's that you can rent. Of course, we really don't know for sure, but something is definitely fishy about Netflix.
Summary: The free 2 week trial was great, quick processing and shipping. However, After the trial period ended, things changed, Shipping and Processing take noticeably longer now. Some other reviewers noticed this same pattern,so I know that it's not just me. It's clear that something is definitely wrong. I just hope Netflix addresses these issues soon.
"
This review was modified by OVER-KILL on April 15 2004 02:56:53 PM
"Frankly, handling an average of 1.4 million DVD's a day on behalf of 5 million customers [give or take], I don't see how Netflix could possibly have either the time or the means to insidiously pick and choose who does and who doesn't get preferential treatment on any given day, as has been suggested here by some . Chaos Theory - with plenty of help [let's be fair] from the US Postal Service - can surely feel much the same to a frustrated end-user as targeted malice? Sure, I've had the occasional unplayable disk, and the built-in 'throttle' of their 5-day-week can be a tad frustrating when the weekend rolls around and you have nothing to watch, but overall I've always found their service to be remarkably good and consistent over the 2 1/2 years that I've been a member.
Provided, that is, you just stay in your lane on that auto-piloted conveyor-belt of theirs! Try stepping outside the prescribed point-and-click routine by, say, ATTEMPTING TO CONTACT A 'REAL PERSON', and then you're suddenly lost in space - very much the stranger in a strange land, etc...... They only offer online Customer Service on their website [and even that requires you to jump through a couple of hoops], and it can be 2 or 3 days before you get a reply. I say 'reply', but it's often just a form letter, which - despite being perfectly friendly and polite - as often as not has nothing whatsoever to do with what you asked them. In fact the last time I tried to make contact, they not only completely ignored my question but also managed to erase everything except my sign-off "Thanks", so all I got back was a cheery : "You're welcome!". It felt more like "why are you wasting my time, Fool?" than "how can I help you, Valued Customer?". But finally, after 4 of these ghostships-that-pass-in-the-night exchanges they offered me a phone number [see below], and the issue was resolved 'face to face' in 30 seconds.
So, in conclusion, I'd say that despite the inevitable snafus of a high-volume business, they're still - rightfully and by majority-opinion - the only real game in town. HOWEVER, if you do ever find yourselves needing to resolve something that isn't addressed on their web site [and a lot actually is], I recommend that you save yourselves some time and aggravation by picking up the phone rather than trying to e-mail them. I'm sure they're not evil or vindictive, just overwhelmed and understaffed : victims of their own success, perhaps, like so many before them. Maybe they should just shut down enrollment for a while, and regroup? Oh, and one more question : How is it possible that they don't carry Bernardo Bertolucci's masterpiece 'The Conformist', whilst offering unlimited access to 'Deuce Bigolo : European Gigalo'? Got no reply from them on that one either.
"Been with netflix for 3 months now and I am generally satisfied with their service. I do have a few concerns. During my trial period, my turnaround time was instantaneous and I got 2 new releases the day they were released. NOw, however, my turnaround time is 3-4 days each way significantly limiting the number of movies I rent per month. Additionally, the new releases are always "very long wait" and I end up going to blockbuster to rent them anyway. I wrote them about this and they sent me some generic excuse about waiting list and demand, but I put the movies on my cue when they are released at the box office and wait for them to get a release date and I STILL don't get ANY popular new releases.
So the overall service is OK at best, customer service SUCKS and realize that it gets a little worse over time."
"I have used Netflixs for over a year now, and they provide a great service. You keep 3 DVDs at any one time, and can keep them for as long as you wish. No late fees. The service is only $20 a month, and in that time you could theoretically rent at least 15 movies from them. Compared to Blockbuster, that's a saving of about $55 a month!
Their database is huge, all you have to do is look up the movie you want and add it to your list. You receive whichever movie is #1 on your list, but you can change that quite easily.
Only once or twice have I received a damaged movie. The last instance was only a week ago. I went onto the website and reported it damaged. They shipped a replacement before they'd even received the damaged one that I still had! I sent that one back and everything was cool.
These people that complain about how long it takes, they don't know what they're saying. Netflix has so many more titles to choose from that it's worth waiting three or four days for a movie to arrive, especially if I can keep it for as long as I want until I have time to watch it. I would assume those people who can't wait three days for their movies don't have much else better to do than sit next to the mail box."
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![Share](javascript:share_rating({"review_body":"I like to get what I pay for and Netflix has a good idea. What I don\u0027t like is companies that sell you one thing and deliver another (bait and switch) and Netflix is just that type of company. During the first month I received 95% of the movies I queued promptly, after the first month service suffered severely. It was apparent that once your trial period is over this company earmarks the high volume users and degrades their services. This was proven when I would continually get \u0022long wait\u0022 on new releases and friends that had submitted for a new account with Netflix could get these releases all day long. This wasn\u0027t a system glitch as I could remove and re-add the release but still received the \u0022long wait\u0022 status. In addition to a delayed delivery of new releases, their turn around of received movies slowed down to a crawl once the first month trial was over. Netflix gives preferential treatment to members based off of high volume rentals and does not practice fair service practices. Nothing in their contract dictates penalties for this nor is it ethical in my opinion. I have since canceled service with Netflix and convinced a handful of interested participants to take their business elsewhere. Netflix does not deserve my business nor will I ever endorse them as a reputable online service. ","link":"http:\/\/www.resellerratings.com\/store\/Netflix\/comment\/157790#comment157790","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Netflix.jpg","store_name":"Netflix","username":"Jafo","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"There have been quite a few concerns with NetFlix lately, and I\u2019d like to spend a moment describing my situation.<br><br>I signed up for their free 2-week trial period in mid-September of 2003. I placed 3 dvd\u2019s in my cart (all new releases) and received confirmation that they had shipped 4 hours later. I received all 3 days the following day. I watched all 3 over the week and popped them back in the mail on Monday. They received them on Tuesday and sent my next 3 out the same day (Tuesday). Again, I received these the following day (Wednesday). I watched them and returned them on Thursday, they received them on Friday and sent my next 3 out. It goes on like this until the end of my trial period.<br><br>Almost as soon as my card was charged for the first month of being a paying customer, I started to notice that my DVD\u2019s were taking an unusually long time to arrive at NetFlix\u2019s facility. When I mean unusual, I mean that the shipping address on the pacakage is less than 100 miles away and were taking 3+ days to \u201carrive\u201d at NetFlix. At first, I didn\u2019t think anything of it thinking it was just backlog from the mail. However, the same thing happened again on the next round of DVD\u2019s. They took 4 days to arrive and 3 days to get back. I e-mailed Netflix customer support and received a copy and pasted message about how the USPS is slow and that DVD\u2019s take time. I knew that was a load of crap, but figured I was still getting more DVD\u2019s per month than I was from Blockbuster or Hasting\u2019s. Then, out of the blue, I didn\u2019t receive 3 DVD\u2019s that I placed in my cart. After waiting 6 WORKING DAYS, I contacted NetFlix customer support about the issue. I received the exact same e-mail that I received previously about the shipping problem. I replied back to them stating my frustrations and that I was thinking about canceling if they could not offer me a viable explanation as to why my DVD\u2019s take forever to show up now. To my surprise, I got a human response after I pressured them. The surprise came in the form of the response I received, however. They told me that I should try another address to ship my DVD\u2019s to. What do they want me to do? Move? Why should I move because of their mistakes? Don\u2019t you think it\u2019s a little convenient that 3 different DVD\u2019s from most likely 3 different facilities are \u201clost\u201d in the mail because I live someplace I shouldn\u2019t? Whatever. I reported the DVD\u2019s as lost and cancelled right then and there. I\u2019m keeping my fingers crossed that I will not get charged, but if I do, I will file a fraudulent complaint with my bank. I\u2019m going back to Wal-Mart DVD rentals, none of this ever happened.<br>","link":"http:\/\/www.resellerratings.com\/store\/Netflix\/comment\/113993#comment113993","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Netflix.jpg","store_name":"Netflix","username":"Ishtumba","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Been a member for more than 3 years. Great concept, and generally good performance. Excellant local distribution network.<br><br>The only negative which other people have also noted:<br><br>The company prioritizes new customers:<br>- Older customers will see less \u0022available\u0022 movies<br>- Older customers movies take longer to turnaround<br><br>For various reasons I have upgraded and downgraded my account to different movies rental levels over the last few years. Every time I upgrade I suddenly see my movies turnaround 2\/3 days quicker per movie and I see almost all movies as available. After about a month it suddenly reverts back to slower turnaround and less available movies.<br><br>Now this may well be good business to impress the new customers\/upgraders but as a long term user it makes me feel like a 2nd class customer.","link":"http:\/\/www.resellerratings.com\/store\/Netflix\/comment\/83196#comment83196","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Netflix.jpg","store_name":"Netflix","username":"kjb","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I live in San Jose, use Netflix since 2\/2002.<br>It seems like they do have priority for new customers and<br>treat old ones like trash.<br>First 3 months I got any new release immediately.<br>Afterwards, \u0022all of a sudde\u0022 I got at the end of any line:<br>have to wait for months for any new release.<br>Also, about 3 months ago, \u0022all of a sudden\u0022, started having <br>\u0022shipping problems\u0022: regulary, 1 movie a month is \u0022lost\u0022 on return.<br>It seems like I am being punished for using Netflix too effectively:<br>I used to watch 3 movies every week - they don\u0027t like it.<br>I hate to think they do it on purpose,<br>because they suggest for paying for \u0022lost\u0022 movies,<br>which I don\u0027t do yet.<br>Anyway, if they try to put a \u0022hold\u0022 or charge me extra,<br>I will cancel it. Wish they had a competition, do they?<br>","link":"http:\/\/www.resellerratings.com\/store\/Netflix\/comment\/53463#comment53463","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Netflix.jpg","store_name":"Netflix","username":"svr","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"AVOID! Do not give these people your credit card info. I promise, you will regret it. I cancelled my membership last October, and they still keep charging my credit card. I have emailed them and phoned them; however, they continiue to charge my credit card every month (this is May 2007!). I have went through a bunch of hassle having to dispute the charge every month. ","link":"http:\/\/www.resellerratings.com\/store\/Netflix\/comment\/315489#comment315489","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Netflix.jpg","store_name":"Netflix","username":"troyEa","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I just wanted to share my experience with. Netflix.<br>I\u0027ve been a member of Netflix for about 4 weeks.<br>This also includes the free 2 week trial period.<br>I want to point out that I live about 46 miles from the distribution warehouse.<br>I am in the 3 at a time plan, ( 19.95 plus tax) and I also return DVD\u0027s the very next business day.<br>During the 2 week free trial period, DVD\u0027s would arrive the next business day. When I shipped my DVD\u0027s back, they would receive them the next day as well. Also, another set of 3 DVD\u0027s would ship the same exact day as Netflix recieved my viewed DVD\u0027s. So based on this quick turn-around, everything looked great.<br>Coincidently, after the 2 week free trial period ended, Processing the DVD\u0027s is now taking<br>\u00222 business days\u0022 as compared to \u0022same day\u0022 back in the trial period.<br>Also, shipping is now taking 2 business days instead of 1 business day like it was in the trial period.<br>In other words, Processing and shipping have taken consistently longer ever since I\u0027ve been a paying member.<br>After the free trial period ended, processing and shipping DVD\u0027s are taking longer. <br>Incidently, it still takes 1 business day for my DVD\u0027s to reach there warehouse.<br>Based on what I have seen, It looks like Netflix may be holding on to the DVD\u0027s a little longer so they can limit the amount of DVD\u0027s that you can rent. <br>Of course, we really don\u0027t know for sure, but something is definitely fishy about Netflix.<br><br>Summary: The free 2 week trial was great, quick processing and shipping.<br>However, After the trial period ended, things changed, Shipping and Processing take noticeably longer now.<br>Some other reviewers noticed this same pattern,so I know that it\u0027s not just me.<br> It\u0027s clear that something is definitely wrong.<br>I just hope Netflix addresses these issues soon.<br><br>","link":"http:\/\/www.resellerratings.com\/store\/Netflix\/comment\/137053#comment137053","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Netflix.jpg","store_name":"Netflix","username":"OVER-KILL","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Frankly, handling an average of 1.4 million DVD\u0027s a day on behalf of 5 million customers [give or take], I don\u0027t see how Netflix could possibly have either the time or the means to insidiously pick and choose who does and who doesn\u0027t get preferential treatment on any given day, as has been suggested here by some . Chaos Theory - with plenty of help [let\u0027s be fair] from the US Postal Service - can surely feel much the same to a frustrated end-user as targeted malice? Sure, I\u0027ve had the occasional unplayable disk, and the built-in \u0027throttle\u0027 of their 5-day-week can be a tad frustrating when the weekend rolls around and you have nothing to watch, but overall I\u0027ve always found their service to be remarkably good and consistent over the 2 1\/2 years that I\u0027ve been a member. <br><br>Provided, that is, you just stay in your lane on that auto-piloted conveyor-belt of theirs! Try stepping outside the prescribed point-and-click routine by, say, ATTEMPTING TO CONTACT A \u0027REAL PERSON\u0027, and then you\u0027re suddenly lost in space - very much the stranger in a strange land, etc...... They only offer online Customer Service on their website [and even that requires you to jump through a couple of hoops], and it can be 2 or 3 days before you get a reply. I say \u0027reply\u0027, but it\u0027s often just a form letter, which - despite being perfectly friendly and polite - as often as not has nothing whatsoever to do with what you asked them. In fact the last time I tried to make contact, they not only completely ignored my question but also managed to erase everything except my sign-off \u0022Thanks\u0022, so all I got back was a cheery : \u0022You\u0027re welcome!\u0022. It felt more like \u0022why are you wasting my time, Fool?\u0022 than \u0022how can I help you, Valued Customer?\u0022. But finally, after 4 of these ghostships-that-pass-in-the-night exchanges they offered me a phone number [see below], and the issue was resolved \u0027face to face\u0027 in 30 seconds. <br><br>So, in conclusion, I\u0027d say that despite the inevitable snafus of a high-volume business, they\u0027re still - rightfully and by majority-opinion - the only real game in town. HOWEVER, if you do ever find yourselves needing to resolve something that isn\u0027t addressed on their web site [and a lot actually is], I recommend that you save yourselves some time and aggravation by picking up the phone rather than trying to e-mail them. I\u0027m sure they\u0027re not evil or vindictive, just overwhelmed and understaffed : victims of their own success, perhaps, like so many before them. Maybe they should just shut down enrollment for a while, and regroup? Oh, and one more question : How is it possible that they don\u0027t carry Bernardo Bertolucci\u0027s masterpiece \u0027The Conformist\u0027, whilst offering unlimited access to \u0027Deuce Bigolo : European Gigalo\u0027? Got no reply from them on that one either. <br><br>Netflix Customer Service - 800 585 8131 \/ 800 638 3549 \/ 888 638 3549. ","link":"http:\/\/www.resellerratings.com\/store\/Netflix\/comment\/267938#comment267938","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Netflix.jpg","store_name":"Netflix","username":"Kartoffel","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Been with netflix for 3 months now and I am generally satisfied with their service. I do have a few concerns. During my trial period, my turnaround time was instantaneous and I got 2 new releases the day they were released. NOw, however, my turnaround time is 3-4 days each way significantly limiting the number of movies I rent per month. Additionally, the new releases are always \u0022very long wait\u0022 and I end up going to blockbuster to rent them anyway. I wrote them about this and they sent me some generic excuse about waiting list and demand, but I put the movies on my cue when they are released at the box office and wait for them to get a release date and I STILL don\u0027t get ANY popular new releases.<br><br>So the overall service is OK at best, customer service SUCKS and realize that it gets a little worse over time.","link":"http:\/\/www.resellerratings.com\/store\/Netflix\/comment\/68043#comment68043","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Netflix.jpg","store_name":"Netflix","username":"rbeaufor","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have used Netflixs for over a year now, and they provide a great service. You keep 3 DVDs at any one time, and can keep them for as long as you wish. No late fees. The service is only $20 a month, and in that time you could theoretically rent at least 15 movies from them. Compared to Blockbuster, that\u0027s a saving of about $55 a month!<br><br>Their database is huge, all you have to do is look up the movie you want and add it to your list. You receive whichever movie is #1 on your list, but you can change that quite easily.<br><br>Only once or twice have I received a damaged movie. The last instance was only a week ago. I went onto the website and reported it damaged. They shipped a replacement before they\u0027d even received the damaged one that I still had! I sent that one back and everything was cool.<br><br>These people that complain about how long it takes, they don\u0027t know what they\u0027re saying. Netflix has so many more titles to choose from that it\u0027s worth waiting three or four days for a movie to arrive, especially if I can keep it for as long as I want until I have time to watch it. I would assume those people who can\u0027t wait three days for their movies don\u0027t have much else better to do than sit next to the mail box.","link":"http:\/\/www.resellerratings.com\/store\/Netflix\/comment\/119409#comment119409","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Netflix.jpg","store_name":"Netflix","username":"jtrory","rating":"5"}, "single");){kind=link}
"I've been a member for a couple years now. Overall the service has been good but their claims of "Netflix can reach more than 80 percent of its subscribers with generally next-business day delivery" really pisses me off. I live about 10 miles from one of their distribution centers. When the center opened last year I did receive next day service for a short while. Now 80 percent of the movies they ship take 3-4 days from the date they claim to have shipped them. Of course 98% of my returns are at their location the next business day. Don't get me wrong. It's not like I'm trying to view 6 movies per week for $20/per month. I've been more than happy to watch three movies per week. Only now in order to continue watching three per week I have to return the movie the very next day instead of having several days to watch it. Service going down and price going up. Maybe with the increase in price they can hire someone to actually get the movies to the post office by 5PM on the day they claim to ship them."