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137 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/Neobits_Inc","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Neobits_Inc.jpg","store_name":"Neobits, Inc.","store_rating":"8.10","total_reviews":"137"}, "store");)
reply posted May-28-2013 “Thanks for writing. The item was actually not in stock when you placed the order, and our website stated there would be a shipping delay (still does). The ETA we were initially provided by the manufacturer was pushed out subsequently by them, which is unfortunately not something under our control. Since you did not wish to wait any longer, we cancelled the order and refunded you in full.”
reply posted May-28-2013 “We do return calls and messages and respond to emails all day long. We have more people in customer service than we do in sales.”
reply posted Apr-26-2013 “We are sorry about this experience. The item was not in stock when you placed your order. We are still waiting for an ETA from the manufacturer, and they are simply unable to provide us with a firm date. We will proceed to cancel the order and issue a full refund, with our apologies for your inconvenience.”
reply posted Apr-24-2013 “Order placed on 4/9/13, shipped on 4/9/13 and delivered on 4/11/13. We not only informed you the box was in stock, we also verified it would fit your device and even accommodated your request to pick up the box from our location. Would love to hear specific suggestions on how we could have improved on this.”
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posted May-24-2013 
![Share](javascript:share_rating({"review_body":"Neobits had the best price on the cooler I wanted with a reasonable shipping cost. The order was filled the day I ordered it and shipped. Fast and accurate service with no problems.","link":"http:\/\/www.resellerratings.com\/store\/Neobits_Inc\/review\/2926995#comment2926995","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Neobits_Inc.jpg","store_name":"Neobits, Inc.","username":"BubbaKnows","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered 'Wadsworth Falls Ratchet Tool Set Deluxe' from them because they had the item marked as in stock, when other vendors did not. One month later I had been billed but never received my package. An email was sent and they replied that there had been a problem and my order would be out within a few days later. Two weeks later, still nothing. I sent another email and Jane wrote back to tell me that she would 'take care of it'. Twenty minutes later my order was cancelled.","link":"http:\/\/www.resellerratings.com\/store\/Neobits_Inc\/review\/2915881#comment2915881","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Neobits_Inc.jpg","store_name":"Neobits, Inc.","username":"cheine","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Making long story short -freaky fast delivery! Like Jimmy Jones. Thanks a lot Neobits!","link":"http:\/\/www.resellerratings.com\/store\/Neobits_Inc\/review\/2897911#comment2897911","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Neobits_Inc.jpg","store_name":"Neobits, Inc.","username":"gwardawy","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very impressed with Neobits. This was my first order and it was sent quickly - and the order was perfect. The website was easy - and I just appreciate the efficiency!","link":"http:\/\/www.resellerratings.com\/store\/Neobits_Inc\/review\/2845651#comment2845651","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Neobits_Inc.jpg","store_name":"Neobits, Inc.","username":"bveal","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Quick and painless ordering - good pricing. It works best if you know *exactly* what you want - searching on the site is not easy. ","link":"http:\/\/www.resellerratings.com\/store\/Neobits_Inc\/review\/2797435#comment2797435","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Neobits_Inc.jpg","store_name":"Neobits, Inc.","username":"mswope","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great Company, fast ordering and shipping","link":"http:\/\/www.resellerratings.com\/store\/Neobits_Inc\/review\/2793371#comment2793371","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Neobits_Inc.jpg","store_name":"Neobits, Inc.","username":"ronabcde","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Neobits is very unprofessional. They freely lie to their customers and continue to, even after they get caught in the lies. They do not return multiple calls and messages to their customer service and fail to put their money where their mouth is. The products appear to be low priced and you could end up with a good deal.","link":"http:\/\/www.resellerratings.com\/store\/Neobits_Inc\/review\/2758161#comment2758161","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Neobits_Inc.jpg","store_name":"Neobits, Inc.","username":"steve.","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered Quikleen II Solvent Cleaner. The price was better than most other websites and the shipping was fast! I received it 3 days after I ordered it!","link":"http:\/\/www.resellerratings.com\/store\/Neobits_Inc\/review\/2738707#comment2738707","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Neobits_Inc.jpg","store_name":"Neobits, Inc.","username":"MLG1541","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"We narrowed down the lock we wanted and started shopping price and shipping terms. Neobits had a great price and fast shipping. The item arrived on time and works great. Being able to pay with Google Wallet was also great.","link":"http:\/\/www.resellerratings.com\/store\/Neobits_Inc\/review\/2717671#comment2717671","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Neobits_Inc.jpg","store_name":"Neobits, Inc.","username":"lkaytes","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"If you purchase something from Neobits and open it you have voided your ability to return the product. My laptop docking station I ordered did not fit in my work space (it stuck out 3 in. beyond the back of my laptop) when I tried to return it I was told I could not because I had "opened" the package. It was out of the package for 5 minutes at the max. It was then repackaged and I tried to return it. After reading several of the responses on other websites about Neobits there seems to be a common theme with returning items. They find a way to tell you no.<br><br>Update: Neobits contacted me and asked what they could do to make this a better experience. I explained that I would like to return the item. They said that that decision was not theirs but of the manufacturer (Lenovo). They did offer to refund me $25 of the purchase price and said they were in the process of changing their website to inform its customers of the return policy of each item or the return policy of the manufactures of the products you purchase. Doing this would save a lot of headache. When that has been done I will remove this review all together.","link":"http:\/\/www.resellerratings.com\/store\/Neobits_Inc\/review\/2708149#comment2708149","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Neobits_Inc.jpg","store_name":"Neobits, Inc.","username":"Binghambk","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Worst experience ever! We placed an order almost 2 months ago. We still have not received it. I have called several times, and cust. service tell me I need to wait bcz they still don't have it in stock. I called again today, and they advise me to call next month to see if they have receive it yet. That mean I would have to wait another 2 months more before I can receive my order? No one followed up with me to let me know what was going on with this order. I have to keep calling back. This is the worst customer service and the worst experience I have ever had. The reps tell me I have to wait and there is nothing else they can do. ","link":"http:\/\/www.resellerratings.com\/store\/Neobits_Inc\/review\/2674211#comment2674211","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Neobits_Inc.jpg","store_name":"Neobits, Inc.","username":"NJCA1","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great seller. Will use again. Very informative and knowledgeable. ","link":"http:\/\/www.resellerratings.com\/store\/Neobits_Inc\/review\/2672197#comment2672197","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Neobits_Inc.jpg","store_name":"Neobits, Inc.","username":"KKenui","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Trustable web for purchase and very quick delivery and good customer services .","link":"http:\/\/www.resellerratings.com\/store\/Neobits_Inc\/review\/2664703#comment2664703","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Neobits_Inc.jpg","store_name":"Neobits, Inc.","username":"alyakhdhoor","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"To be honest not very happy with the sales support I've received. I ended up buying the 2n Helios Voip and needed a box for it and still haven't received the info regarding if they have it in stock. Not to mention the person that helped me didn't seem very knowledgeable on the product.","link":"http:\/\/www.resellerratings.com\/store\/Neobits_Inc\/review\/2637571#comment2637571","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Neobits_Inc.jpg","store_name":"Neobits, Inc.","username":"lauerman131","rating":"2"}, "single");){kind=link}
"Customer service was excellent. Their product knowledge and pricing are a big help. Look forward to doing business with them soon."