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"I rented a book from them, turned it in over 30 days before the due date, and now; 2 months after I sent the book back (I sent it back on August 8, 2013, they have sent me an email and charged my account for the book charge because according to them they cannot find my book. When I call the rep says that the only person in the entire company who can track the return shipping labels is out until Monday! I do not get paid until Tuesday and the money in my account was for my son's daycare next week so I can work to put myself through school! Now I am pretty much SOL according to them because there is nothing they can do....are you kidding me? This company is a rip off! DO NOT RENT FROM THEM FOR ANY REASON! THEY MAY SEEM CHEAP AT FIRST BUT THEY WILL RIP YOU OFF TO BECOME THE MORE EXPENSIVE AND UNETHICAL COMPETITOR IN THE BOOK RENTAL BUSINESS!"
"This company is absolutely horrible. First, they charged me for turning in my books late, but then said that if I returned them that they'd reimburse me. Second, I shipped back my books A MONTH AGO and NEVER heard anything back. Third, when I tried to call them about my books, the guy on the phone said that he could reimburse me for it, but then he got an ERROR message on his screen, so he had to escalate it to another manager...which will take 3-5 business days for a response. Fourth, not only did he not reimburse me, he said that one of the books had WATER DAMAGE, which it didn't have when it left my house, so they won't give me the money back from that one...which, OF COURSE, is the MOST EXPENSIVE ONE!!! I fought with the man a little bit on it, but he was extremely apathetic and said that it was probably something that happened IN THE MAIL! I asked him, "So, if something happened to it IN SHIPMENT, it's still MY FAULT?" and he said, flatly "Yes." What is wrong with this company!? Warn EVERYONE you know not to do business with this company. I had no choice because the store in my town got shut down, so I couldn't take them to the physical store...just go to textbooks.com or amazon and SAVE YOUR MONEY!"
"Do not do business with these people! At first, I thought this was a great website that I found...prices were reasonable for the rentals and shipping was free both ways. What's not to like. Well, after I returned all of the books on time, I got an email from them stating that I had not returned a couple of the books. I replied to the email that there must be a mistake that they were all mailed together. I didn't get a response, so I called them. The phone rep then told me that they had in fact received the books in question, but that they were water damaged, that the mailman must have dropped them in a puddle (clearly a scripted response). Again, I stated that this is impossible as I had returned all of the books in a very large box, and how could only 2 be damaged? They apologized and reversed the charges for the books. So, I thought I would use them again the following year, but guess what...they pulled the exact same thing when the books were returned...this time they refused to reverse the charges. Clearly, this is how they make money. I will never use them again!!"
"HORRIBLE HORRIBLE COMPANY. I rented a book from a local book store, they said they would be closing but I would receive an email with a shipping address, and a free shipping label. Never received any information from Neebo. So I had to call to figure it all out. I finally got the label and I sent it (well before the due date). Now several months later I get an email saying they never got it and I'm getting charged."
"Horrible experience and even worse customer service. I rented 3 different books from their company...2 from online and 1 in-store. I returned all 3 books just as instructed. 6 weeks later I noticed a charge on my bank account. When I called Neebo's "customer service" I was advised that the charge was because they never received the book I took back to the store. I was told to call the store because it was bought by another company and all of Neebo's records were sold with it. They refused to contact the other company (even though I was told to turn the book into them and assured that Neebo's would get it) to try to resolve the issue. After an hour on the phone, they discovered that the charge was for a different book...one of two books that I had mailed back to them IN THE SAME PACKAGE. They finally agreed to refund my money for the "missing" book but they refused to take responsibility for losing the book. I was told "in the future, the book was MY responsibility until they received it in their warehouse." I will NEVER deal with them again."
"DONT NOT BUY! I didnt listen and I fell for a cheap price. They had a mymathlab code for $25. I ordered 2nd day shipping(+$15), but they still shipped it UPS ground(5-7). Then they tried to cover it up by not giving me a tracking number on my statement. LASTLY they left my apartment number off of the address they gave UPS! There are a thousand apartments in my complex how am i supposed to get my package?! I have nothing but complaints for this company and I hope they go out of business. "
"I should have known not to order from Neebo again when I returned my rental book the prior semester and they kept sending me emails about not receiving it. Well, for some dumb reason, I decided to give them another try. I ordered two more books from them and only one was delivered to me. When I checked the status on the other book, it still showed "processing". That was three weeks after I placed the order. I called customer support and they told me my order was canceled because the book was out of stock and asked if I received an email about it, which I did not. I was told to keep checking back with them to see if it was available. When I couldn't find the book any where else, I called them back and spoke to a different rep that told me the book was in stock, so I placed my order again and paid for 2 day shipping since I needed the book immediately. The next day, I get an email telling me that the book is not available as a used rental but it is as a new rental, of course for $50+ more. When I originally placed the order, it showed used was available. I told them to just place the order for the new rental because I needed the book like three weeks ago. Hopefully, I will receive the book before the semester ends 3 months from now. After this semester, I do not plan on using them for text books ever again. Save yourself the hassel and look for your text books some where else as well."
"Hello,I just wanted to let anybody who is considering using Neebo to please reconsider. I was just informed that I will be charged the cost of a book that I rented because it was returned with "water damage", which is how I received it from Neebo. Neebo will rent to you what they consider "unusable" books and then try to charge you once it's returned. Also, they just take it from your card with only an email as warning before they do it. These are things I ask you consider before renting from Neebo, so you may avoid having the same disappointing experience I had."
"DO NOT USE THIS FOR BUYING BOOKS! Terrible customer service...I sent my book back following the instructions in the email and used the pre printed label, apparently I sent it to the wrong place and was charged for the book, they said they never received it and could not even track there own shipping label! Use bookrenter.com I saved $350 on 5 books renting over Neebo for the upcoming semester."
"Horrible, just horrible. First the book was late because they cancelled my order by accident claiming they thought it was a fake order. I used the website. Now, I was late returning the book and they charged the full price of the book. What!?!?! A late fee I understand, but the full price is unreal? They say the book is mine now so we'll see if they return it to me. I couldn't get through to a manager and supposedly they'll get back to me."
"DONT RENT FROM THIS PLACE!!!! They are absolutely out for your money. If your book is ONLY A FEW DAYS LATE they will charge you. & if they cant charge your credit card they will come after you with a lawyer. All of this when they themselves fail to let you know when your book is due. No reminders what so ever, not even an email LIKE AT THE OTHER COMPANIES. My book was 1 week late & they would not take it, they charged me their "replacement cost" which is not even close to the amount the book is worth. I ended up paying over $200 on a book I had planned on ONLY RENTED and better yet it WAS BOUGHT USED!Save yourself & rent somewhere else. TRUST ME."
"WORST COMPANY ever!! Do not order your book from them, it's a waste of time and money. They are rude and it took them a month before they realized they never even shipped my book!! uggg Never again. I wouldn't even give them one star but I have to to write the review."
"This has to be the worse company I have ever done business with. How are they in business? I odered a book and paid extra for 2-day shipping. They canceled my order without telling me. I spent an hour on the phone with them two days later, and they finally agreed to ship it out from a Houston store using overnight shipping...two days later, after no book, they tell me they ordered it using standard shipping. When I tried to get them to upgrade it again to next day, they tell me the book is not in stock, and canceled my second order. Customer service is horrible. Do not even try to use this company, unless you would like putting up with this ignorant company."
"GOOD MORNING. HERE WE GO AGAIN. I PURCHASED UNITED NATIONS VOL 1 AND VOL 2, CHEZ NOUS, AND A RANGERS T-SHIRT ON JULY 23, 2012. I MADE MY ORDER THROUGH THE SAN ANTONIO, TX STORE. MARK CANCELLED MY UNITED NATIONS VOL 1 AND 2 BECAUSE IT WAS NOT IN STOCK BUT INSTEAD SENT ME A COMBINED EDITION. SINCE THE TWO VOLUMES OF UNITED NATIONS WAS CANCELLED WRONG IN THE SYSTEM, I WAS CHARGED AND SUPPOSEDLY SENT A UNITED NATIONS VOL 1 FROM LUBBOCK, TX AND UNITED NATIONS VOL 2 FROM CLARKSVILLE, TN. OUT OF ALL OF THE BOOKS FROM MULTIPLE STORES I WAS SUPPOSED TO RECEIVE AND MISTAKENLY CHARGED, I HAVE ONLY RECEIVED TWO. I HAVE BEEN IN CONTACT WITH NEEBO EVER SINCE THIS ERROR WAS MADE. I RECEIVED THE UNITED NATIONS VOL 2 WHICH I DID NOT ORDER FROM CLARKSVILLE, TN ON AUGUST 17 WHICH I WAS TOLD TO SEND BACK FOR REFUND BY AUBREY BUT WAS WAITING ON WHETHER TO SEND TO STORE OR WAREHOUSE. ON AUGUST 22ND, I INFORMED AUBREY YOUNG THAT I STILL HAD NOT RECEIVED MY BOOKS AND WOULD HAVE TO BUY EBOOKS WHICH SHE SAID SHE ABSOLUTELY AGREED AND THAT SHE WOULD BE IN CONTACT WITH THE STORES FOR A FULL REFUND. ON AUGUST 28 (36 DAYS AFTER INITIALLY PLACING MY ORDER) I RECEIVED MY CHEZ NOUS BOOK FROM NORTH CAROLINA WHICH SCHOOL HAD STARTED THE DAY PREVIOUS AND I WAS FORCED TO BUY AN EBOOK. THE BOOK WAS NOT OPENED AND STILL IN ORIGINAL PACKAGING AND I INFORMED THE REP I WAS WORKING WITH , AUBREY, WHICH SHE INFORMED ME THAT SHE WOULD BE SENDING ME A SHIPPING LABEL AND I NEVER HEARD BACK FROM HER SINCE AUGUST 29TH. I HAVE COPIES OF ALL EMAILS IF YOU WOULD LIKE TO SEE. I HAVE BEEN REFUNDED FOR CHEZ NOUS VOLUME 1 FROM LUBBOCK, TX AND FOR THE TSHIRT AND COMBINED UNITED NATIONS FROM SAN ANTONIO, TX. I HAVE SENT OUT UNITED NATIONS VOL 2 FROM CLARKSVILLE, TN AND CHEZ NOUS FROM CHARLOTTE, NC TO THE WAREHOUSE AFTER SPEAKING WITH A REP NAMED JANELLE WHO ASSURED ME THAT I WOULD BE REFUNDED FOR THOSE TWO. SO HERE IS MY PROBLEM. I AM STILL WAITING ON THE REFUND FOR CHEZ NOUS AND UNITED NATIONS VOL 2. I HAVE CHECKED MY ACCOUNT ON NEEBO AND IT STILL DOES NOT REFLECT THE CORRECT INFORMATION. UNDER CURRENT RENTALS IT STILL SHOWS 2 UNITED NATIONS AND WHEN I CLICK ON PRINT LABLE IT SHOWS 4 COPIES OF UNITED NATIONS. IF ANYTHING, SINCE I AM STILL WAITING ON MY REFUND IT SHOULD ONLY SHOW 1 RENTAL WAITING TO BE RETURNED BEING THAT I NEVER RECEIVED THE COPY FROM LUBBOCK AND HAVE ALREADY BEEN REFUNDED FOR THAT COPY AND I WAS ALSO REFUNDED FOR THE COMBINED COPY FROM SAN ANTONIO THAT I NEVER RECEIVED AND THAT NEVER APPEARED ON MY NEEBO ACCOUNT! PLEASE CORRECT. I AM ALSO VERY UPSET THAT I WAS TOLD BY NATALIE THAT IT WAS MY FAULT IN TAKING A CHANCE TO ORDER MY BOOKS TO AN APO AE ADDRESS THEREFOR I COULD NOT BE GUARANTEED A REFUND. IS IT MY FAULT THAT I WAS SENT 2 ADDITIONAL BOOKS THAT WERE NOT TO BE SENT OUT TO ME? IS IT ALSO MY FAULT THAT I NEVER RECEIVED THE COOKS WITHIN 21 DAYS IN ORDER TO SEND BACK FOR A REFUND? I RECEIVED THIS EMAIL FROM NATALIE AFTER SPEAKING WITH AUBREY AND PAUL THAT THERE HAD BEEN A MISTAKE AND I WOULD BE REFUNDED EVEN FOR THE BOOKS THAT I ORDERED BUT NEVER RECEIVED. APO AE MAIL IS NOT THE SAME AS INTERNATIONAL MAIL AND IT ONLY TAKE 7 DAYS TO GET HERE IN GERMANY TO MY APO BOX. http://faq.usps.com/eCustomer/iq/usps/request.do?create=kb:USPSFAQ&view()=c%5Bc_usps07261%5D&varset(source)=sourceType:embedded I HAVE SINCE SPOKEN WITH JANELLE AND WAS TOLD TO SEND BOTH BOOKS BACK TO WAREHOUSE FOR A GUARANTEED FULL REFUND. THANK YOU, MYRA"
"I ordered 6 books from Neebo and paid extra for 2-day shipping. The total cost for the shipping on EACH book was $14.95. I got 5 of the books on time and one book took a full week to arrive. They refused to refund the rush shipping money for the one that was late. I wouldn't trust Neebo to get your book to you on time if you are in "crunch-time" and need it with the 2-day shipping option. Their website advertises 2-day shipping with a 2-day processing time. That doesn't always happen."
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