We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Zappos, Newegg | browse by category » or best/worst »

RatingsRating
Full Rating Profile
  • Neebo
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 3.39/10 3.39/10
    Chance of future purchase: Rating 0.53/10 0.53/10
    Shipping & packaging: Rating 0.74/10 0.74/10
    Customer service: Rating 0.28/10 0.28/10
    Return/Replacement policy: Rating 0.25/10 0.25/10

57 Customer Reviews

Rating 2/10
1/5
modified review posted

"Like someone else said dont let the low prices and free shipping fool you!

I ordered some shorts, pants, and shirts. I received my shorts in the size I DIDN'T order. received a shirt in the color I DIDN'T order, and also im still waiting on my sweatpants and 4 other shirts to ship til this day. The items recieved I've thought about sending them back for the correct sizing and color, but I just don't feel like going through the headache of all that if they can't get the right size and color of something i ordered I mean really what would be the point?
Also on one of the shirts I ordered I was waiting for it to ship and about a week later I get an email saying its been cancelled because the product is out of stock, why having something available to buy if it isn't in stock!

My advice to any and everybody that reads these reviews is to take heed and run! All these negative reviews are for a reason and aren't made up! Do you self a favor and find somewhere else period!
"

modified review This review was modified by Jbbc on March 10 2015 09:51:10 PM


Rating 2/10
1/5
modified review posted

"This is BY FAR THE WORST bookstore . . . EVER!! My school switched to Neebo for textbooks and I have had nothing but problems since day 1. Last semester, they "lost" my information even though I got confirmation online. They continued to tell me that it would be fixed, they didn't know what happened. I had to call 4 times in one week. Each representative gave me a different story. The third time I called, I was on hold for 45min. The prompt said that the phone system would hold my place in line if I entered my phone number and they would call me right back. After 45min., I did. They called back 4 hours later at 7:30pm. My issue was not resolved. I emailed them and they did not get back to me for 3 weeks. They said they were sorry for the "delay" but had been backlogged on emails. I did not get any books until after the semester started and after I had assignments due. I even asked Neebo if they would provide online chapters to me until my books arrived. Seeing as how it was their "mistake" and all. They passed me to a manager that told me they don't offer any program like that. This semester I bought my books elsewhere. I tried logging in to my Neebo account to get the ISBN number for the next semester and Neebo has "expired" my password. The system won't let me reset it. I sent them an email, I guess I'll get a response in 3 weeks or so . . . maybe."

modified review This review was modified by CMT1234 on March 04 2015 10:03:50 PM

Rating 2/10
1/5
modified review posted

"Hate writing reviews but I feel like it is my civic duty to warn consumers about this particular company.

DO NOT in any circumstances let the lower prices or free shipping fool you because it will come back to bite your a** tenfold.

-Online inquiries to the company are never responded.
-Telephone customer service takes a minimum of 40 minutes to even speak to someone.
-shipping takes forever
-even after returning your textbook you have to constantly monitor your account like a hawk for bogus charges

company is proud to take advantage of students and milk you for every dime. proceed with caution. there are plenty of other alternatives.

"

modified review This review was modified by wadapuc on March 02 2015 01:50:33 PM

Rating 2/10
1/5
modified review posted

"NEEBO is more like a criminal organization masquerading as a book store! I will never, ever buy anything from them again. I bought 3 textbooks. First they sent me a damaged book that was supposed to be in Very Good Condition. I returned that book plus one other, still shrinkwrapped and within the time allowed, because my class switched to another book. They tried to charge me for a damaged rental even though I DIDN'T RENT THE BOOK, I BOUGHT IT! I literally spent 2 1/2 hours on hold before I finally got someone to talk to at custome service. She said it was sorted & my refund would be processed. That was over 40 days ago and I still haven't gotten my refund They are dishonest and completely suck!
I would give them zero stars if possible.
"

modified review This review was modified by sepwalk on February 14 2015 12:49:30 PM

Rating 2/10
1/5
modified review posted

" If you purchase a book from Nebo through book search or exchange like Amazon or BigWords and have a horrible experience. Please send a note to the company you found Neebo through and tell them about your horrible experience. I got a book from Neebo after finding on a search site. I paid for 3 to 5 days shipping with all indication the book was in stock from Neebo. I called them after 6 days. After calling them 3 times with no answer when my book would arrive. Someone finally told they would know when the book would in 24 to 48 hours. Not that it would ship, but that they would know when it would ship. Instead I got an abrupt email the next day saying my order had been cancelled by them with no real reason given. This after ordering 7 days ago with all signs from Neebo that I would get the book in 3 to 5 days. "

modified review This review was modified by HateNeebo on February 03 2015 05:46:37 PM

Rating 2/10
1/5
modified review posted

"Horrible Customer Service....ordered book and it was in processing stage for 5 days, they never called or emailed...when I called them 5 days later they said it was not in stock but they would try to get a copy from a different bookstore, could not guarantee they would get the book or when it would ship...again no notification from this company that there was an issue"


Rating 2/10
1/5
modified review posted

"Never, NEVER use this company. I honestly hope it Burns in flames. My school bookstore uses them so as a freshman I got all of my books from them. at the end of the semester the cashier at the book store told me to return the books on the 19 th. I showed up and they were closed. I then(that same day) waited forever on hold with neebo and then delt with their excuse of customer service. They did not help me or tell me what to Do. The man said he would call me back. He never did. whenever I called after that the line was busy for hours. I e-mailed them and they did not respond. Finally I talked to a very rude lady and she told me they would not take the books back because they were over 7 days late. they charged the money to my account without me knowing, but luckily that card number was no longer valid. I swore I would never use them again but this semester one class required an edition of the book I could only get through them. I ordered it the 22 and payed $30 For overnight shipping. It is the 25th and I have yet to recive the book. "

modified review This review was modified by isabellaaaaaa on January 25 2015 06:37:52 PM

Rating 2/10
1/5
modified review posted

"One of the worst customer service in the entire world... Placed me on hold for three hours and never picked up. I ordered a new rental and received a beat up used one. "


Rating 2/10
1/5
modified review posted

"I am just going to copy/ paste the email I just wrote them.
Hello,
I am very upset with the renting/shipping process as well as the 0 customer service support. I have been trying to contact someone for 3 days now. I had paid for 2 day shipping, I received one of my books yesterday and need to return it, cancel the rental, and get a refund. (I did not know the e-book was included with class fees). On this particular book (history) my boyfriend had ordered the same one but got regular shipping, we received them at the EXACT same time. So, I would like a refund for the shipping charges especially.
One book just shipped today and expected delivery is 1/19, I paid for 2 day shipping on 1/11.This book I need immediately, If it cannot get to me by the weekend, I will buy it at full price from my college bookstore and will need a full refund from Neebo.
I really need to return the book I have and receive the one that I PAID to have yesterday. No one from Neebo will return my calls or emails, I've sent three messages from the help page, sat on hold for over an hour two days in a row, waited for a rep on the live chat feature for over 30 minutes two days in a row. I need these problems addressed immediately!
I am extremely frustrated and disappointed in your company. I have been getting my books from Neebo/ PJ's bookstore since 2009 without problem so this is a really big let down. You may contact me at XXX or my cell phone number is XXX. Thanks, XXX.
"

modified review This review was modified by BD162 on January 15 2015 04:53:48 PM

Rating 2/10
1/5
modified review posted

"I rented two books from this company. Stupidly, I did this without researching it first. My sister sent me several reviews and I immediately called to cancel my order. I waited for over 30 minutes as my call would be answered "in the order in which it was received". I waited for about 20 minutes then proceeded to call on another line. Within 10 minutes my second call was received (making that 30 minutes I waited on the first phone). Absolutely ridiculous. The guy I spoke with told me that the order had not come through the system since it was placed earlier today (glad I canceled because I paid for the two day shipping) but that he would keep an eye out for when it does go through and he will then cancel it and it wont be shipped and I will not be charged. I'm hoping and praying that he means that and I do not get charged. I also informed one of their reps on "live chat". I don't think that the "live chat" is very effective since they make you wait for a response the same way they do on the phone. After reading the other reviews I am terrified that I will be charged for these books even though I cancelled my order. "

modified review This review was modified by mwarne08 on January 13 2015 11:29:35 AM

Rating 8/10
4/5
modified review posted

"I couldn't find a new copy of the book I needed on any other website so I thought I lucked out when I found it on Neebo. Then, I saw all the negative reviews and thought I'd just been scammed. I waited over 30 minutes to get ahold of someone via the online chat. Once I did, though, she confirmed that their system updates hourly so if they didn't have my book in stock, I would be notified. Thankfully, my orders were filled promptly and both books were received in perfect condition within the timeframe quoted. I would give them five stars if it didn't take 30 minutes to get ahold of someone. "

modified review This review was modified by setaynasus on January 12 2015 03:10:06 PM

Rating 4/10
2/5
modified review posted

"I AM SUPER PISSED!!!!!!! I PURCHASED A LAPTOP FOR SCHOOL WITH NEXT DAY SHIPPING. ORDERED ON 1/8 AND IT IS NOW THE 12TH AND IT HASN'T EVEN CHARGED ME YET SHIPPED OR ANYTHING. I E-MAILED THEM FOR AN ANSWER AND GUESS WHAT???? NO REPLY!!!!!!!!!!!!!!!! IT SAYS 24-48 HRS PROCESSING SHOULD HAVE AT LEAST SHIPPED TODAY AS I ORDERED ON A THURSDAY MORNING!!!! SUPER ANGRY I START CLASS IN 4 DAYS!!!!!!! NOT TO MENTION THE 25.00 FOR NEXT DAY SHIPPING!!!!!!! NOT USING AGAIN!!! UNLESS IT IS HERE TOMORROW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"


Rating 2/10
1/5
modified review posted

"Nothing but aggravation. I'm glad I didn't order rental books. I only ordered apparel for my family for Christmas as a last minute thought! The items pictured were not the items I ordered! called CS only to be put on hold for 45minutes! after speaking with the rep, his only advice was to go online to request a shipping label to return them? that's why I called him?? when I went online, their system told me I had no items eligible for return?? so I tried the live chat... BLANK! called CS again (on hold for 20min) & the rep proceeded to tell me how to do it online (that maybe I was in the wrong area). NOPE! it still wont let me get a return label. She puts me on hold again for more than 10 minutes??? when she came back to the phone, I told her to get me a supervisor... guess what - there is none available! they will call me back in 24 - 48 hours! will NEVER shop with them again! THE WORST experience in retail & customer service!"

modified review This review was modified by madderthanmad on January 08 2015 04:12:46 PM

Rating 2/10
1/5
modified review posted

"Absolutely TERRIBLE. Paid for the 2 day shipping and almost a week later my order still hasn't shipped. You can't get through to customer service and I have been on hold for over an hour multiple times. I will never be ordering anything from them again. Scam of the century. "

modified review This review was modified by anonymous1357911 on January 08 2015 09:31:31 AM

Rating 2/10
1/5
modified review posted

"Horrible company, careless customer reps. Rented a book from this company for a mini term. When I checked my order after 8 days, nothing was there. The company even forgot to put my order in process. Even 5 days after that date, I was only able to receive a FEDEX mail for the shipment notification. Their due date was a day that my school didn't even finish yet and I've sent the book late. The company doesn't accept its own responsibilities against a renter, but when it comes for your responsibilities, you are the cash cow in their eyes. When I have told this to the rep that they have made a mistake and didn't put my order in process for over a week, he tells me that it is 'OK'. OK for who? For you? Certainly not for me. But they didn't signed anything against me. It is a typical 'I don't care what you do, just give me my money' attitude.
Their competitors had (1) later due dates, (2) more friendly and solution oriented customer care service, and (3) very comparable prices. But unfortunately it was a mini semester and you can not find many books in the middle of a regular semester. This is the one and last time that I ever rent a book from this company. They should read more what they are renting in marketing and customer satisfaction subjects. Shame on Neebo !
"

modified review This review was modified by serseven on December 31 2014 04:00:15 PM

Share Neebo's store rating

Neebo is not a merchant member. If you're this merchant, learn more!

Neebo is not a merchant member
Neebo does NOT participate at ResellerRatings to monitor feedback and resolve your issues. Are you this merchant? Learn more about the Merchant Member Program!

See all Merchant Members »