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"I always get my Feline+ Oasis from this company. They have the best price on the web consistently and ship it fast. They have a huge selection of other good supplements, too. Shipping was more than fair on a 5lb container!"
"only received half an order still waiting not happy"
"I ordered 3-six packs of 8 ounce bags of Barkworthies Rabbit Bon Bons. I received 3-8 ounce bags, but was charged for all 18 bags. ($125.97). I ordered them on March 8th and they did not ship them until April 7th, almost a month!They have not responded to emails or phone calls. They are a rip off! "
"My Yorkshire Terrier, Ella, just loves her Ark Naturals Sea Mobility Jerky Beef product."
"They have a great selection of pet foods. I was able to purchase one or two cans of one brand or flavor and one or two cans of others, creating a good variety overall. That pleased me, as most online merchants require customers to purchase in bulk (either 12 or 24 cans of the same brand, same flavor). However, the shipping prices at NaturalK9 are outrageous!!! I get fast (two days maximum) FREE shipping with $49 minimum orders using other online vendors. Also, it took NaturalK9 awhile to prepare and ship my order, even though their site says they ship over 90% of orders within 24 hours of the purchase on business days. In addition, my emails inquiring about the status of my order went unanswered for several days; the "contact us" email submission form on their very own website always produced an error code saying the system had problems and the email could not be sent. I had to email them by replying to the email address that sent my order confirmation. It still took a couple of days to get a reply from a customer service rep. who said that because my purchase was made on a Sunday, it was reasonable that the order was still not shipped by Tuesday. In the end, though, I was happy with the order and its contents when it did arrive. "
"NaturalK9 supplies.com delivered exactly as expected. No problems"
"I've used this vendor before for the same product (nature's logic dry dog food sardine). Shipping has always been quick and was with this order.However, this will be my last order as the food had small worms. I live in VA where there's currently about 2in of snow outside, so I find it impossible to believe the worms entered here. I assure you, my home, where the dog food is stored is pest-free. I contacted both the seller and the manufacturer specifically NOT asking for a refund but to let them know. Manuf promptly responded--no other complaints. So I have to believe it was improperly stored by the seller. Disappointing.In the interest of full disclosure, I had feed my dogs probably 2 meals before I noticed the worms. Thankfully, neither dog was sick. Still--worms in food at approx $70/bag is not cool."
"Best prices and GREAT communication--as to if an item is out of stock; when it will be in and your order shipped! My go to site for all my dog treat needs!"
"I was glad to find a source for reasonably priced Bone-a-Mints, a great dental health chew bone. I order enough to qualify for free shipping, which keeps the cost-per-bone within my budget. Shipping is fast and customer service is very good."
"Cosmic Catnip is the absolute best. When I was unable to find it in stores easily I tried other catnip brands and my cats must have been spoiled by Cosmic because they turned their noses up to anything else I put down in front of them.Before I tried online, I tried every single pet store, boutique and specialty store and could not find it in the stores (This was over a period of 6 years living in Manhattan.)Since restocking Cosmic catnip in the house we have happy cats. It even helped bring our timid and traumatized cat out from hiding and helped normalize him after moving across states into a new home in the midwest."
"pretty bad! No news since i placed my order (sept 18th) I don't think they will ship the order ever. Basically they sell products not in stock. Don't recommend them."
"I order from NaturalK9 because they are the ONLY online retailer I have found that allows you to order canned foods by the can instead of by the case, and they carry varieties that I cannot find locally. However, they are pretty slow with shipping. I placed an order on the 18th and was told on the 20th that they were delaying shipping because of an out of stock item that they expected to receive on the 23rd. Most places would just ship what they have available right away. I now have to find time to make a trip to the local pet food store to buy food that I don't even want, some I have something to feed my cat until K9 gets around to shipping my order. :-("
"Very satisfied with product and service."
"This is my third order from Natural K9 Supplies each time it takes longer and longer to receive my order. Order on the 16th of August today is the 27th and I have not received my order and will not use this company again."
"Excellent products and very quick shipping!"