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  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.31/10 5.31/10
    Chance of future purchase: Rating 6.25/10 6.25/10
    Shipping & packaging: Rating 5.63/10 5.63/10
    Customer service: Rating 4.00/10 4.00/10
    Return/Replacement policy: 0.00/10

63 Customer Reviews

Rating 2/10
1/5
modified review posted

"WORST service I have ever experienced over the internet. The person who replies to questions & concerns is slow and makes up excuses. I had to wait for over a month because an item was out of stock EVEN THOUGH THEIR WEBSITE SAID IT WAS IN STOCK. I ended up getting my rabbit's food far after when it was said I would. I paid for fast shipping and this is what I get? They should've taken my shipping cost away or reduced the price I had to pay due to the trouble I went through with their terrible customer service. NOT impressed. Oh and as soon as I asked to cancel the order and said I'd purchase elsewhere, they magically had the food ready to ship! Interesting. Would not recommend this site. "

modified review This review was modified by hmattioli on August 04 2014 12:29:36 PM


Rating 10/10
5/5
modified review posted

"I order from Natural K9 Supplies all the time and absolutely recommend ordering from them!! I find they have the best prices, they offer excellent customer service, and actually have people you can talk to. Plus, they ship quick and the order is packed with the utmost care. What else does anyone need?? "

modified review This review was modified by Bustershuman on July 26 2014 06:40:15 AM

Rating 10/10
5/5
modified review posted

"I always get my Feline+ Oasis from this company. They have the best price on the web consistently and ship it fast. They have a huge selection of other good supplements, too. Shipping was more than fair on a 5lb container!"


Rating 8/10
4/5
modified review posted

"only received half an order still waiting
not happy
"


Rating 2/10
1/5
modified review posted

"I ordered 3-six packs of 8 ounce bags of Barkworthies Rabbit Bon Bons. I received 3-8 ounce bags, but was charged for all 18 bags. ($125.97). I ordered them on March 8th and they did not ship them until April 7th, almost a month!

They have not responded to emails or phone calls. They are a rip off!
"

modified review This review was modified by SusanLW on May 26 2014 07:03:48 AM

Rating 10/10
5/5
modified review posted

"My Yorkshire Terrier, Ella, just loves her Ark Naturals Sea Mobility Jerky Beef product."

modified review This review was modified by Joan7 on April 26 2014 06:38:17 AM

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New England
Rating 6/10
3/5
modified review posted

"They have a great selection of pet foods. I was able to purchase one or two cans of one brand or flavor and one or two cans of others, creating a good variety overall. That pleased me, as most online merchants require customers to purchase in bulk (either 12 or 24 cans of the same brand, same flavor). However, the shipping prices at NaturalK9 are outrageous!!! I get fast (two days maximum) FREE shipping with $49 minimum orders using other online vendors. Also, it took NaturalK9 awhile to prepare and ship my order, even though their site says they ship over 90% of orders within 24 hours of the purchase on business days. In addition, my emails inquiring about the status of my order went unanswered for several days; the "contact us" email submission form on their very own website always produced an error code saying the system had problems and the email could not be sent. I had to email them by replying to the email address that sent my order confirmation. It still took a couple of days to get a reply from a customer service rep. who said that because my purchase was made on a Sunday, it was reasonable that the order was still not shipped by Tuesday. In the end, though, I was happy with the order and its contents when it did arrive. "


Rating 10/10
5/5
modified review posted

"NaturalK9 supplies.com delivered exactly as expected. No problems"

modified review This review was modified by elainejaws on March 23 2014 05:27:08 AM

Rating 2/10
1/5
modified review posted

"I've used this vendor before for the same product (nature's logic dry dog food sardine). Shipping has always been quick and was with this order.
However, this will be my last order as the food had small worms. I live in VA where there's currently about 2in of snow outside, so I find it impossible to believe the worms entered here. I assure you, my home, where the dog food is stored is pest-free.

I contacted both the seller and the manufacturer specifically NOT asking for a refund but to let them know. Manuf promptly responded--no other complaints. So I have to believe it was improperly stored by the seller. Disappointing.

In the interest of full disclosure, I had feed my dogs probably 2 meals before I noticed the worms. Thankfully, neither dog was sick. Still--worms in food at approx $70/bag is not cool.
"


Rating 10/10
5/5
modified review posted

"Best prices and GREAT communication--as to if an item is out of stock; when it will be in and your order shipped! My go to site for all my dog treat needs!"


Rating 10/10
5/5
modified review posted

"I was glad to find a source for reasonably priced Bone-a-Mints, a great dental health chew bone. I order enough to qualify for free shipping, which keeps the cost-per-bone within my budget. Shipping is fast and customer service is very good."

modified review This review was modified by simspon86 on November 01 2013 05:26:05 AM

Rating 10/10
5/5
modified review posted

"Cosmic Catnip is the absolute best. When I was unable to find it in stores easily I tried other catnip brands and my cats must have been spoiled by Cosmic because they turned their noses up to anything else I put down in front of them.

Before I tried online, I tried every single pet store, boutique and specialty store and could not find it in the stores (This was over a period of 6 years living in Manhattan.)

Since restocking Cosmic catnip in the house we have happy cats. It even helped bring our timid and traumatized cat out from hiding and helped normalize him after moving across states into a new home in the midwest.
"

modified review This review was modified by hlstutz on October 09 2013 07:28:47 PM

Rating 2/10
1/5
modified review posted

"pretty bad! No news since i placed my order (sept 18th) I don't think they will ship the order ever. Basically they sell products not in stock. Don't recommend them."

modified review This review was modified by sinclairr10 on September 24 2013 04:36:02 PM

Rating 6/10
3/5
modified review posted

"I order from NaturalK9 because they are the ONLY online retailer I have found that allows you to order canned foods by the can instead of by the case, and they carry varieties that I cannot find locally.
However, they are pretty slow with shipping. I placed an order on the 18th and was told on the 20th that they were delaying shipping because of an out of stock item that they expected to receive on the 23rd. Most places would just ship what they have available right away. I now have to find time to make a trip to the local pet food store to buy food that I don't even want, some I have something to feed my cat until K9 gets around to shipping my order. :-(
"

modified review This review was modified by songbird2020 on September 21 2013 08:05:45 AM

Rating 10/10
5/5
modified review posted

"Very satisfied with product and service.
"

modified review This review was modified by CindyRSenn on September 18 2013 06:20:38 AM

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