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RatingsRating
Store InformationStore Info
Full Rating Profile
  • National Builde National Builder Supply Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 210 The BluffsSuite AAustell, GA 30168
    • Contact: support@nationalbuildersupply.com
    • Phone: 866-355-0310
    • Customer Support: 866-355-0310
    • Business Hours: Mon-Thu: 8:00am - 8:00pm ESTFri: 8:00am - 6:00pm EST
    • Fax: 404-446-1720

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.41/10 8.41/10
    Chance of future purchase: Rating 7.72/10 7.72/10
    Shipping & packaging: Rating 6.81/10 6.81/10
    Customer service: Rating 8.10/10 8.10/10
    Return/Replacement policy: Rating 8.00/10 8.00/10

What is this?

6,379 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5

"I primarily order black pipe and fittings which NBS has a good selection at great pricing. Customer service is very helpful and easy to work with (by phone or email). "


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Verified Customer
Rating 4/10
2/5

"They had good prices and shipped quickly, but they chose UPS Freight as their LTL shipper. UPS came DAYS later (which messed up my contractor's schedule), including missing a scheduled appointment, and LOST MY COMMODE. National Builder Supply refunded me for the lost commode, but the overall experience did leave me "Somewhat Dissatisfied." I would still be willing to consider using them in the future, if they can reassure me about their shipper (hopefully, a different one)."

Rep reply posted Sep-01-2015

BuilderSupply, National Builder Supply rep has responded

“We apologize that part of the shipment was lost. As soon as it became evident that it was not able to be found, we refunded the item for you. We would love to work with you in the future and hope this carrier error will not discourage that. Please let us know if we can help you with anything else.”


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Verified Customer
Rating 10/10
5/5

"I saved $100 and got free shipping besides. My order arrived when promised in perfect condition and was exactly what was advertised on the web site. I'm very pleased."

Rep reply posted Sep-01-2015

BuilderSupply, National Builder Supply rep has responded

“We're happy to please! Thank you for your great review.”


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Verified Customer
Rating 10/10
5/5

"Great product. Fast shipping."

Rep reply posted Sep-01-2015

BuilderSupply, National Builder Supply rep has responded

“Thanks for the great review!”


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Verified Customer
Rating 10/10
5/5

"Great prices and excellent shipping and service. "

Rep reply posted Sep-01-2015

BuilderSupply, National Builder Supply rep has responded

“We appreciate your great review. We're happy to provide excellent service to you!”


No Avatar

Verified Customer
Rating 10/10
5/5

"Received my product on time and it was exactly as advertised. "

Rep reply posted Sep-01-2015

BuilderSupply, National Builder Supply rep has responded

“Thank you for your good review. We're happy we could provide you with the product you needed.”


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Verified Customer
Rating 10/10
5/5

"Superfast delivery; item exactly as described."

Rep reply posted Sep-01-2015

BuilderSupply, National Builder Supply rep has responded

“We're glad we could get that out to you so quickly! Thank you for your positive review.”


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Verified Customer
Rating 10/10
5/5

"Nothing to say - everything as promised."

Rep reply posted Sep-01-2015

BuilderSupply, National Builder Supply rep has responded

“We're glad everything was received as needed. Thank you for your great review!”


No Avatar

Verified Customer
Rating 4/10
2/5

"Paid for two-day shipping, but didn't get it and birthday present was late. They refunded the shipping charge.

Update - the company posted here that it wasn't in stock. That's not true - it shipped right away. The problem was that the two-day air shipping instruction got lost along the way.
"

Rep reply posted Sep-01-2015

BuilderSupply, National Builder Supply rep has responded

“Unfortunately this item was not in stock with the manufacturer. We apologize for the inconvenience. One of our sales reps did refund the shipping fee to you. Please let us know if we can help you with anything else.”


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Verified Customer
Rating 10/10
5/5

"Excellent... Excellent. Did I mention excellent!"

Rep reply posted Sep-01-2015

BuilderSupply, National Builder Supply rep has responded

“Thank you for the excellent review!”


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Verified Customer
Rating 10/10
5/5

"Ordered a toilet and the bowl arrived broken. One phone call followed up with a quick e-mailed photo was all it took to have them send a replacement that arrived in two days. Problems happen, it is how a company handles them that separates the good from the excellent."

Rep reply posted Aug-27-2015

BuilderSupply, National Builder Supply rep has responded

“We're glad we could take care of that for you! Thank you for your excellent review.”


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Verified Customer
Rating 10/10
5/5

"My products came quickly and were package very well so no damage could occur in shipping."

Rep reply posted Aug-27-2015

BuilderSupply, National Builder Supply rep has responded

“We're glad your shipment arrived in good condition. Thank you for your good review.”


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Verified Customer
Rating 10/10
5/5

"Quality and quick delivery!"

Rep reply posted Aug-26-2015

BuilderSupply, National Builder Supply rep has responded

“Thank you so much for your great review!”


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Verified Customer
Rating 10/10
5/5

"excellent transaction, simple and on time"

Rep reply posted Aug-26-2015

BuilderSupply, National Builder Supply rep has responded

“We're glad we could make the process as easy as possible. Thanks for giving us a great review!”


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Verified Customer
Rating 10/10
5/5

"First Rate Supplier! Very effecient merchant."

Rep reply posted Aug-26-2015

BuilderSupply, National Builder Supply rep has responded

“We appreciate your positive feedback. Thank you for your good review!”


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National Builder Supply is a merchant member
National Builder Supply participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,702 merchant members.