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Ratings Rating
Store Information Store Info
Full Rating Profile
  • Rating 9.26/10 3,894 reviews

    9.26 / 100
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    National Builder Supply is a merchant member
    National Builder Supply participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,875 merchant members.
  • National Builder Supply contact information

    • Address: 210 The BluffsSuite AAustell, GA 30168
    • Contact: support@nationalbuildersupply.com
    • Phone: 866-355-0310
    • Customer Support: 866-355-0310
    • Business Hours: Mon-Thu: 8:00am - 8:00pm ESTFri: 8:00am - 6:00pm EST
    • Fax: 404-446-1720

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review profile

    Product & services pricing Rating 7.65/10 7.65/10
    Chance of future purchase: Rating 7.50/10 7.50/10
    Shipping & packaging: Rating 8.14/10 8.14/10
    Customer service: Rating 7.21/10 7.21/10
    Return/Replacement policy: Rating 4.72/10 4.72/10

All 3,895 Customer Reviews

Rating 10/10
5/5
modified review posted

"Quick delivery- you kept me informed- good quality product.

I had to rebuild my home for the second time after Hurricane Katrina after learning we had tainted Chinese drywall. I wanted to return it to the beauty it was after the first rebuild and have it match as closely as possible. I was tickled to find the exact faucet I bought 7 years ago to go with the vessel sink in my bathroom. Didn't expect it to be that easy! Thanks.
"




Rating 10/10
5/5
modified review posted

"Great price, fast shipping, very satisfied with my purchase."


Rating 10/10
5/5
modified review posted

"I found the rep that I spoke to was very knowledgeable and courteous, received product in a timely manner, will order again in the future."


Rating 2/10
1/5
modified review posted

"Ordered 3 of a 3-component item. One unit came complete in great shape, the second unit came with 2 of the 3 components wrong, and the third unit came with 2 of the 3 components missing and the third one bent."

modified review Rep reply posted Apr-24-2014

BuilderSupply, National Builder Supply rep has responded

“We apologize that you received 2 defective items. Unfortunately from time to time items come to us from the manufacturer with defects or packaged wrong. I show that we have already set up a replacement order for you and you should have the replacements within the next 3-4 business days.”


Rating 10/10
5/5
modified review posted

"Easy search, easy delivery, quality purchase!"


Rating 10/10
5/5
modified review posted

"My order arrive quickly and in excellent condition. I was happy to find what I wanted on your website with a great price."


Rating 10/10
5/5
modified review posted

"my product came on time and worked"


Rating 10/10
5/5
modified review posted

"National Builder Supply is awesome. Great pricing. I was a bit concerned about breakage of the toilet I ordered, but the packaging was incredible. It would have taken something extremely overt to damage the contents of the package."


Rating 10/10
5/5
modified review posted

"Delivered hard to find product as expected. Was helpful in answering email questions before I ordered. "


Rating 10/10
5/5
modified review posted

"Product arrived quickly, as promised, perfect condition, great prices. This is second time I have used NBS and both times were great. "


No Avatar
Rating 10/10
5/5
modified review posted

"Online information was up-to-date, accurate, and helpful. Prices was best I could find online and locally! Ordering was very easy and flawless. I was a bit nervous having toilet shipped to me. Worked great -- on time, right to my home, and the packaging was amazing - nothing broken. All as it should be. My only complaint is now I am stuck trying to figure out how to environment-safely dispose of the packaging (4 huge boxes, filled with stuck on styrofoam)."


Rating 10/10
5/5
modified review posted

"Very helpful sales people and I received my product right on time! Thank you!"


Rating 10/10
5/5
modified review posted

"Items arrived quickly and in perfect condition. I am extremely pleased with your service. Thank you! "


Rating 10/10
5/5
modified review posted

"Everything came as requested on the promised delivery date. One item was missing installation hardware. One easy phone call and it was taken care of promptly. Thank you!"


Rating 4/10
2/5
modified review posted

"The lights online was supposed to be in-stock and ship out in 5-7 business days. After a couple weeks, still no word on the shipping. Had to call customer service who told me the lights were on back-order and that they should be shipping soon directly from the supplier. Was told I would get an email to let me know when they shipped. Never got a shipping email.... the lights just showed up one day. Happy with the product. The communication could use some work though."