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Full Rating Profile
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    • Address: 13720 Mayfield Place
    • Contact: http://secure.ncix.com/message/
    • Phone: 1-888-624-9888
    • Customer Support: 1-877-624-9777
    • Business Hours: Mon to Fri - 9:00AM to 5:30PM
    • Fax: 1-604-288-8022

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.88/10 8.88/10
    Chance of future purchase: Rating 9.80/10 9.80/10
    Shipping & packaging: Rating 9.29/10 9.29/10
    Customer service: Rating 9.75/10 9.75/10
    Return/Replacement policy: Rating 9.43/10 9.43/10

What is this?

3,631 Customer Reviews

Rating 10/10
5/5
modified review posted

"AMAZING HELP FROM JONATHAN HART PHONE OPERATOR PERSON IN NCIX, HE WAS VERY FRIENDLY AND HELPFUL HOPEFULLY I GET HIS HELP AGAIN WHENEVER I PURCHASE FROM MORE PRODUCT FROM NCIX "


Rating 10/10
5/5
modified review posted

"Very good selection for PC builders and fairly good prices"


Rating 10/10
5/5
modified review posted

"Great store and great customer service. I had a problem with a motherboard I bought from the store and the RMA department was able to help me out huge. It was fast and the RMA customer service guy Darrel was very helpful. NCIX definitely has a new dedicated customer."


Rating 10/10
5/5
modified review posted

"I ordered a 29 inch ultra widescreen ASUS monitor from the website for in-store pick-up. Approximately 5 days later I noticed a single dead pixel just left of centre screen. I immediately called the store I picked it up at who informed me that had I not purchased the dead pixel warranty there wasn't much they could do for one dead pixel. After reviewing the online site and discovering no option for this warranty I was directed to customer service for online purchases where Darrel tirelessly worked with me to get what I wanted. I was very impressed with not only the speed in which he dealt with the issue but also how he worked with me to sort through the problem; never once accusing me of being the issue (I've had this happen with other over-the-phone reps at other companies). I got the store to order the monitor before I brought it back so there was no extra trips. I really appreciate how everything worked out. My new monitor is dead pixel free and glorious.

I'd just like to reiterate how great speaking to Darrel was. I never got flustered or angry which I am known to be quick to (I'm working on it).

Thanks again.
"


Uncle_Fred's Avatar
Ontario Canada
Rating 10/10
5/5
modified review posted

"Over the last fifteen years, I've turned to NCIX for all my electronic needs. They have a fantastic and accessible selection, great prices, great use base, price matching, fast shipping, and tremendous support staff.

Whether it's a great deal on a mouse, or a custom PC, NCIX has what I need. NCIX's sales and Ebay division deliver the goods on price and selection. I trust this company for larger electronic purchases too, including TV's and four-figure custom computers. I've build my personal custom computers through NCIX, and setup thousands of dollars' worth of custom computers for friends, family and associates.

One of the best features of NCIX is its huge and passionate user base. These are customers who discuss, debate, and review electronics. They are invaluable in the purchase process. For the enthusiast, there's even the occasional industry and manufacturer representative poking around the forums to handle your questions.

The best part of NCIX (besides being Canadian!), is the responsive, knowledgeable, and friendly, customer support staff. These aren't your typical semi-literate, disinterested, customer representatives. Rather, these are experts who are willing and able to establish relationships with their clientele. In particular, I've had the pleasure of getting to know Leadthaniel from NCIX's PC builder division. He's always reachable via email or over the phone to discuss all things electronics. He has, over the past year, helped me overcome a phenomenal run of bad hardware luck. He cares about his customers, will return calls, and checks back periodically to establish customer satisfaction. Not only is he patient and friendly beyond the call of duty, he's simultaneously knowledgeable about his products, and the company process. I cannot emphasize enough how much representatives like Leadthaniel keep me returning to NCIX for business, and in recommending NCIX to all my peers.

With excellent products, great sales, painless shopping experience, vibrant user community, fantastic shipping, and phenomenal, stunning customer service, I highly recommend NCIX.
"


Rating 10/10
5/5
modified review posted

"Been doing business with NCIX both online and in their retail locations for years. I always go to them first for anything electronics related. You'll rarely find a better price anywhere and if you somehow do, they gladly match it."


Rating 10/10
5/5
modified review posted

"Not only are the prices great, the customer service was exceptional. I had to make a quick last minute change to my order, the customer service representative was extremely helpful and had my request completed far quicker than I thought it would take.

In every one of my orders, shipping was very quick and the packaging was done right. I will be using NCIX.com for all my computer related purchases.
"


Rating 10/10
5/5
modified review posted

"Sales manager Andrew Lai went out of his way to help me out with an online order. Told him I was going to pickup after work. He even took the extra effort to ensure ALL stocks were available so I don't have to come back the 2nd time. Thanks for saving me the extra trip and of course, gas prices aren't cheap at all nowadays! Thank you very much for the superb customer service experience. Will definitely come back and purchase again. This will be my only computer store for sure!"


No Avatar
Kanata Ontario
Rating 10/10
5/5
modified review posted

"When I and my House mate need parts years ago we would shop online at NCIX. this was before they had a store in Ottawa. Now that they have a store their, its fat and convenient.

We needed special memory and the store associate got it in two days and we did not have to pay for shipping, this is fast and time and money saver.

In a few weeks we will be going back to upgrade my system.
"


Rating 10/10
5/5
modified review posted

"Great store. Nice price in BC area!"


Rating 10/10
5/5
modified review posted

"NCIX Tech support was terrific. Staff extremely polite, sympathetic and and helpful. Fixed the problems and stayed on the line until everything was in order!"


Rating 10/10
5/5
modified review posted

"After all the trouble I had with this company to receive my order it ended up coming with a manufacturing error, after speaking with very unhelpful, unassisting for lack of a better word a**holes in customer service they have employed, I was mislead, delayed and treated as if customers in there company don't matter. I was ready to give up on this company until speaking with one technical service rep named Erick. He advised me of the policy's in place to help move things smoothly, after I explained all my issues including everything I've had to do to keep everything moving along quickly as well as the Lack of support from the prior three employees I spoke to I was then told he would look into everything for me and try to help me with my RMA and call me in an hour or two. Forty five minutes later I get a call from Erick everything is set up your replacement is on its way. I couldn't tell you how good it was to speak with someone who actually helped the customer. My total review on the COMPANY as a whole 3*s I've had some good items received and bad quality items. Because of Erick alone even with the other employees who brought my experience lower I'll rate it 5*s."


Rating 10/10
5/5
modified review posted

"Have been dealing with NCIX for years and years... Dave Crymble has been handling my business needs and making sure everything goes smoothly every time. Serious thanks.

Just had a incorrect part order (my error), and they processed an RMA immediately without any hassle. Props to Erick Chmara in support for getting it done immediately.

Every time I deal with this company it's been a pleasure.
"


Rating 10/10
5/5
modified review posted

"They were Quick and Fast with there Service"


Rating 10/10
5/5
modified review posted

"The NCIX is just fantastic and I even can't find a word to describe how good it is. Almost all my computer's parts were bought from NCIX. I just extremely hope they open a store in Edmonton(I really hate the staffs' attitude in Memory express).The monitor that I bought last week had some problems. I emailed NCIX and the tech Allan were very helpful. She solved all the issues and even made an exception for me. I am planning to buy a speaker and I am pretty sure that NCIX is my first choice. "


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