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Stores > NCIX.com
  • NCIX.com NCIX.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      V6V 2
    •  
    • BUSINESS HOURS
      Mon to Fri - 9:00AM to 5:30PM (Pacific Standard Time)
      GENERAL PHONE
      1-888-624-9888
      FAX
      1-604-288-8022
    • SUPPORT EMAIL
      http://secure.ncix.com/message/
      SUPPORT PHONE
      1-877-624-9777

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.81/10 8.81/10
    Chance of future purchase: Rating 9.20/10 9.20/10
    Shipping & packaging: Rating 8.72/10 8.72/10
    Customer service: Rating 9.41/10 9.41/10
    Return/Replacement policy: Rating 9.06/10 9.06/10
Voice your opinion! Review NCIX.com by clicking a star below.
Rating 10/10
5/5
2017-08-03

Great customer service!

"I ordered an incorrect SSD for my computer. The representative that assisted me, Allen, was prompt to reply and quickly sorted things out to my satisfaction! Thanks, this is the reason NCIX is my go-to."


Rating 10/10
5/5
2017-07-28

Professional phone support

"Took me a little bit of time to get through the phone, but the support was nice and helpful."


Rating 10/10
5/5
2017-07-27

Sales/Technical support

"I ordered a motherboard which was not in stock.
I called up to switch to a different one.
Giang Tran knew exactly what needed to be done and did it quickly and efficiently.
He was also technically knowledgeable (which is refreshing) and able to discuss the pros and cons of the new motherboard model I had selected.
This may be standard performance from NCIX personnel, but I rarely find this kind of friendly, informative helpfulness from other companies. (Right now I cannot actually think of any company that offers comparable end-user support.)
"


Rating 10/10
5/5
2017-07-19

Quality customer service

"I experienced some setbacks due to NCIX closing a certain store at which I had chosen to pick up my online bought product. As I found out that my product was stuck on hold in a warehouse, Giang was kind enough to compensate me with free shipping for my troubles of waiting weeks with no updates on my product. This is customer service that I, as a shopper, value greatly. "


Rating 4/10
2/5
2017-07-17

Never get stock

"I buy a product out of stock and after 2 months they don't ship my product yet. If you buy from us, chose on stock product. They should remove theses products."


Rating 2/10
1/5
2017-07-10

Not impressed so far

"I ordered a new printer from them 12 days ago. It said it was on back order so I expected a delay. Then I was told that my email address and password didn't match. I had never been to their site before. They sent me the code to reset my password, said it was good for 6 hours. Clicked on it right away and was told it had expired. After 3 reset emails, I was finally able to put something in they liked. Then they wouldn't accept my address even though it's been my address for 9 years and Canada Post has no problem delivering my mail. Finally they did. The next day I got an email saying it had been shipped. After not receiving it for a week, I looked up the tracking number and UPS said it had been returned because of an invalid address, suggested I go to the sender and get my address corrected. Once again, my password doesn't match. Regardless of how good their prices are, I don't think I'll ever go back. "


Rating 10/10
5/5
2017-07-06

Super service!

"Thanx for your service it was highly appreciated! :D"


Rating 10/10
5/5
2017-07-05

NCIX Continues to be Awesome

"Had the pleasure of speaking with Giang today on the phone who was able to resolve my questions on a niche product quickly and professionally. While looking up some information in the system about the product's arrival status, we had a quick chat about the current state of PC hardware which was a nice change of pace from the usual waiting you get from other company customer service phone calls.

Thanks Giang and NCIX! I'm glad I can still rely on you for my hardware needs.

I also highly recommend their call back service. More companies should offer one.
"


Rating 10/10
5/5
2017-06-21

Giang Tran

"Spoke to Giang Tran on the phone regarding my video card order switch. Very patient & professional. 10/10 would buy again from NCIX.ca!!!"


Rating 10/10
5/5
2017-06-20

Great Customer service. Helped me a ton as a fellow gamer.

"Great Customer service. Helped me a ton as a fellow gamer."


Rating 10/10
5/5
2017-06-14

Great advice for BO item replacement

"Was talking to Giang over the phone to replace some BO. His suggestion was right on! Could wait to put that PC togheter.

"


Rating 10/10
5/5
2017-06-14

Gian is the best

"Gian called me back and helped me under 5 mins, which is grearlt since I was at work. He did the motherboard swap and I'm happy."


Rating 10/10
5/5
2017-06-13

Great prices awsome after sale service

"Great prices awsome shipping delays had a back ordered product in my order and Mr Giang sorted me out in record time."


Rating 10/10
5/5
2017-06-08

Brad is awesome.

"On multiple occasions brad has helped me numerous times and has made my experience at ncix a lot easier."


Rating 10/10
5/5
2017-06-08

Problem was fixed before I could blink

"Brand go on the live chat with me really quick and answered all my questions in under a minute couldn't be happier "


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NCIX.com is a merchant member
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