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Store InformationStore Info
Full Rating Profile
  • NCIX.com NCIX.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 13720 Mayfield Place
    • Contact: http://secure.ncix.com/message/
    • Phone: 1-888-624-9888
    • Customer Support: 1-877-624-9777
    • Business Hours: Mon to Fri - 9:00AM to 5:30PM (Pacific Standard Time)
    • Fax: 1-604-288-8022

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security


    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.15/10 8.15/10
    Chance of future purchase: Rating 9.56/10 9.56/10
    Shipping & packaging: Rating 8.96/10 8.96/10
    Customer service: Rating 9.93/10 9.93/10
    Return/Replacement policy: Rating 9.66/10 9.66/10

What is this?

4,289 Customer Reviews

Rating 8/10

"I ordered all the parts for a computer I built myself on September 3rd. Although the shipping wasn't fantastic (the motherboard took about 3 weeks) the customer service agent Jonothan Hart was pretty great. He reassured me that the order was put in but told me that it might be a good idea if I found another motherboard since they didn't know when it would be ready. When I called later to change my order, Jonothan answered and was pleasant and efficient making the order change. I got the new motherboard the next day.
In short, order took too long but customer service was cool about it.

Rating 10/10

"I talk with Katie Schwartzman at the custumer service about an issue with my delivery. I got a quick answer and she take the time to explain why it's a bit more long than usual. Great service!

Rating 10/10

"I have been a customer of NCIX for years and have had nothing awesome products and even better customer service.


Rating 10/10

"Ordered and had problem support helped me and i received the product next days.

Many Ticket was sent the same days and responded in a very short time the same days.
While most company would answer 1-2 days later

Was a gigabyte motherboard am3+ to Canada near montreal so shipping was free and super fast

Thank you brad B

Rating 10/10

"Even though I triple checked that everything was "In Stock" before placing my order. Some of the items where actually not.
Yet the incredible people working at the customer care were really helpful (They even allowed me to switch items).
You guys are really responsive and professional and it's good to know that even if something goes wrong you guys will be there to help. Always something that push me to go back to ncix.

Rating 10/10

"NCIX does their best to fill orders, but from time to time there are problems getting orders out the door for a variety of reasons. I was recently working with their customer service department and they quickly identified what the issue was with one of my orders, and they promptly offered a variety of alternatives that were fair from my perspective. They provided detailed information that helped me make the changes, and get the order moving through the system again. We all would prefer not to have to resort to customer service, but when I needed their help they came though provided a workable solution and treated me with understanding and respect; an rare commodity in this dog-eat-dog world we live in. "

Rating 10/10

"Great service provided. Initial order contained a doa motherboard, however RMA process was smooth and efficient. Excellent communication through the process, great work by Darrel. "

Rating 10/10

"The Customer Service was excellent! I got the price difference credited in no time."

Rating 10/10

"Excellent support and customer service. The first coupon code (Metal Gear Solid V) didn't work. NCIX sent me a second coupon code to redeem the game and it worked like a charm.


Rating 10/10

"Awesome service! One of the best customer service transactions I've had! It was smooth and fast. Jonathan was very courteous and more than eager to help. He also made himself available if a problem arises with the order/shipment.

Keep it up NCIX! You're always my go to store for everything computers!

Rating 10/10

"great c/s was helped by someone named jon he helped a lot and was very nice and friendly."

Rating 10/10

"I use ncix.com for all of my electronic needs, they have great service and awesome perks. There is always a sale on over there.

They are also located in my province, big bonus!

Rating 10/10

"Brad has been fantastic through this whole process. Ordered a motherboard that the manufacturer wasn't shipping after a month. Brad gave consistent status updates and made sure when I switched the order that everything got sorted out! Couldn't be happier!"

Rating 10/10

"I was worried about my Metal Gear Solid V : Phatom Pain promotional CD-Key that I did not recieved. Turns out it had something to do with the payment system and the promotion had expired when my money got to them.

Somehow, the support was still able to get me a key.

Thanks NCIX!

Rating 10/10

"Mobility sales consultant Martin mok service at Northern ave coquitlam was outstanding!...He was very professional and took a lot of time out for us!...he talked us through all the deals, we walked out very happy customers!...would visit Martin again in the future."

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NCIX.com is a Merchant Member! Learn more

NCIX.com is a merchant member
NCIX.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,689 merchant members.