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Store InformationStore Info
Full Rating Profile
  • NCIX.com NCIX.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 13720 Mayfield Place
    • Contact: http://secure.ncix.com/message/
    • Phone: 1-888-624-9888
    • Customer Support: 1-877-624-9777
    • Business Hours: Mon to Fri - 9:00AM to 5:30PM (Pacific Standard Time)
    • Fax: 1-604-288-8022

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security


    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.25/10 8.25/10
    Chance of future purchase: Rating 9.55/10 9.55/10
    Shipping & packaging: Rating 8.92/10 8.92/10
    Customer service: Rating 9.93/10 9.93/10
    Return/Replacement policy: Rating 9.60/10 9.60/10

What is this?

4,260 Customer Reviews

Rating 10/10

"Nick from tech support was very helpful with a problem that i had. The response to my problem was very quick, as well as the solution."

Rating 10/10

"I ordered a case, monitor and video card. I had alot of trouble with the video card so I ended up requesting an RMA and the support was fantastic. They made the RMA process really easy and provided excellent help with ordering the new video card to replace the one I was having issues with. "

Rating 10/10

"Best customer service I have ever had "

Rating 10/10

"Fast delivery, excellent quality and superb service.

Jonathan Hart, at NCIX Customer Care, helped solve a shipping problem I had with Purolator.

This is the kind of service I appreciate.


Rating 10/10

"Brad (Brad@ncix.com) is a great worker, he helped me get what i want, He went above and beyond to see through that i will be getting my shipment before friday like i asked. I assured that my item will be restocked by the following week. Not only that, ive had several other costumer service that went successful as well. Ncix is a great company and has very ethical and well mannered representatives. "

Rating 10/10

"I had called in with questions regarding an open box gaming laptop, and Jonathan Hart had addressed every one of my concerns, and thoroughly ensured that I was getting everything that I wanted. He also had great rapport building over the phone while waiting as I completed the order online. Very happy with my experience."

Rating 10/10

"I have been having issues with my credit card being compromised and the transaction not going through. My bank was being especially unhelpful, first pretending they had removed the restriction, then explaining the purchase needed to go through in a batch of several 200$ transactions. Throughout the ordeal, Jon has been extremely helpful, patient, thorough and funny in my live chat session. Not once did I feel he was eager to close the chat or get rid of me. All the opposite, he stayed online the whole time (an hour!) and did everything he could to help me get that purchase through.

Unfortunately, the bank's ridiculous demands were unsurprisingly not an option for my NCIX purchase today. I was getting depressed over missing out on a 200$ rebate for a laptop since the bank needed 3-4 days to reissue my credit card. Jon was once again very helpful and proposed to hold the order for me for the next 10 days so I didn't have to miss out on anything.

Now, as a former veteran of customer support and call center QA manager, I have to give my professionnal apreciation of Jon's work; Jon was friendly and funny, without being too familiar. He instinctly knew what kind of person I was and brought his service to a level I could appreciate while remaining professionnal, something that is especially hard to do over chat. As I mentioned before, he displayed a level of concern and dedication entirely worth its 5 star rating, while multi tasking and helping out other customers. He has made his email adress available at my request and even proposed I drop him an email with a call back number should there be a long phone queue on the day I get my new card. That is what I call above and beyond customer service, and I hope this testimony will be used in his yearly review.



Rating 10/10

"Very Good service, very fast answer clearly, very patient with my multiple question !! very good employee, If i'm the ncix's PDG, I'm nominated this employee (Darrel Graeme) Employee of month :)"

Rating 10/10

"I've been ordering from NCIX and it has always been a smooth process whether it's buying or requiring an exchange or refund. On my most recent order I had a question or customer service. I was helped by representative Jonathan Hart. Not only did Jon find a way to contact me when the chat system went down to ensure my inquiry was answered but he went above and beyond to make sure my item was shipped out as soon as possible. Extremely satisfied with how well I was treated as a valued customer."

Rating 10/10

"First time ordering from NCIX, I usually do Amazon or Ebay to be honest, but they're prices were great. The Ultrawide Monitor I had been researching was significantly better priced, lots of options through checkout, and allowed me to choose which courier for the shipping method which was nice.

I am glad I was able to support a Canadian company instead of importing. I had trouble with my tracking number on my package, when I inquired, they researched the issue and found out which sub-contractor was delivering on behalf of DHL. They even gave me a permalink to the new tracking and that helped me out.

Order arrived very quickly and in perfect condition. Overall, as long as the price isn't crazy on something, I'd totally order from them, and prefer them over Ebay.

Rating 10/10

"Best online computer store period. Great prices fast shipping and excellent customer service need I say more !!"

Rating 10/10

"Nick was stellar in his handling of my defective item issue in ensuring that the customer is the highest priority. His fast response times for client communication, and his ability to provide a convenient and comprehensive solution to the customer situation is second to none."

Rating 10/10

"I'm quite please with the customer service. I had apprehension with ordering computer stuff on the web since I feel more secure when I can go back to the shop is somethings wrong. That was unfortunately the case with the screen I ordered but ncix has accepted to replace the screen without problem."

Rating 10/10

"Excellent service in store and online. Fast response times and great prices"

Rating 10/10

"I couldn't locate the OS install disc for a computer I purchased last year, and Nick has been fantastic in assisting me to get a replacement copy of the install media. Fast, friendly, helpful and professional communication. I couldn't ask for a better support experience. THANK YOU!"

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NCIX.com is a Merchant Member! Learn more

NCIX.com is a merchant member
NCIX.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,710 merchant members.