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  • NCIX.com NCIX.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 13720 Mayfield Place
    • Contact: http://secure.ncix.com/message/
    • Phone: 1-888-624-9888
    • Customer Support: 1-877-624-9777
    • Business Hours: Mon to Fri - 9:00AM to 5:30PM (Pacific Standard Time)
    • Fax: 1-604-288-8022

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security


    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.07/10 8.07/10
    Chance of future purchase: Rating 8.82/10 8.82/10
    Shipping & packaging: Rating 8.42/10 8.42/10
    Customer service: Rating 9.24/10 9.24/10
    Return/Replacement policy: Rating 8.57/10 8.57/10

4,501 Customer Reviews

Rating 10/10

Best customer service

"Very good customer service, fast shipping, really king people at NCIX.com

Like Giang :)

This review was modified by joce21 on October 18 2016 10:45:27 AM

Rating 4/10


"I just ordered a custom PC from Ncix about a month ago now and just shipped about 3 days ago.
I was told that the part I ordered was out of stock even though when I ordered it, the website said it was in stock. They said it would take about 2-3 business days to comeback in stock. I asked them to message me to let me know when it would be in stock again. About a week later I have to message them to ask if it was back in stock yet, but no reply so I go to the live group chat to ask and here I finally get quick replys from a live person, and they answered all my questions here.
The next day they reply saying it is, and they will be beginning building shortly. I wait for another week and I message them to see how the building is coming along and I have to wait a day to get a reply. Turns out the case I had ordered was not available because it was "missing inventory" so I had to pick out another case but they would not charge me more if I chose from a select few. They also said to speed up my shipping they would upgrade me to express shipping because I had only paid for regular ground shipping.
It takes them about another week before they finally ship my PC, and it seems like it is just regular shipping according to purolator. At this point its been almost a full month even though they say it should only be about 7-10 business days. I have not received the PC yet, so I will follow up with the end product soon, but at this moment I am not too satisfied.

Rating 10/10

Flight simulator build

"I was advised in a forum to have a PC built by ncix to make sure I have a system that I would be happy with. I took their advice and went to the Mississauga store. Ryan Wee designed a system that I was sure would be a great fit for my needs. Andrew did the build for me and installed win10 with extra burn in time to make sure all was ok. Ryam and Andrew were a great team and would recommend their service to anyone. NCIX is the place to go for your next PC."

This review was modified by bailout3 on October 12 2016 12:44:03 PM

Rating 10/10

Custom support is real

"I've had a wonderful time dealing with the customer support of NCIX. They've handled my request with professionalism and I cant thank them enough. The specific tech with whom I had the pleasure to deal with was Darrel. Thanks!"

This review was modified by zombieqc on October 12 2016 07:37:15 PM

Rating 2/10

Never again!

"I usually order hardware from NCIX and never had issues, but my last order pretty much changed my opinion about NCIX. I recently ordered a video card from NCIX, paid for 1-2 business day shipping. The item as in stock and I was able to put an order in. Everything was processed and I was told to wait between 2-3 business days for my item to be shipped. Well after a week with my shipment still pending to be shipped I decided to open to contact customer support. Never received a reply even after the 2 business days went by. They never emailed me about any updates or at least a reason for such delays. I had no choice but to open a dispute with Paypal.

All in all, NCIX proved to be another awful online tech shop, they lost a loyal customer for their awful service. I wonder how many customers are ignored. They also never post any negative comments, all I see in the testimonials is fast shipping and great customer service. Two things that fail dearly in.

This review was modified by mjomha on October 06 2016 11:37:46 AM
Rep reply posted Oct-12-2016

A rep from NCIX.com, ncix.com, has responded

“Hi mjomha,
We are sincerely sorry for your recent purchasing experience with us. There were some unfortunate circumstances that did not allow for us to fulfill your order in a timely manner. We did attempt to reach out to you within one business day after receipt of your message by email and phone but it seems you may not have received our messages. We would still like the opportunity to resolve your order to a satisfactory solution should you be willing to allow us to do so.

Rating 6/10


"Technically this store is satisfactory. Misdiagnosed a video card issue but corrected under warranty service. This store does not support operating system issues, just hardware which is also covered by manufacturers warranty so NCIX add no value other than convenience. The strongest "plus" is the variety of available products. Although any other store can get their hands on the same products, NCIX boasts the largest "in stock" selection. This is somewhat misleading because their in stock items may be located anywhere they have a store which are across the country.I would use this store again but only because of selection, not particularly for service which seems to vary according to who you are served by."

This review was modified by kimmer1221 on September 25 2016 12:46:10 PM

Rating 10/10

Awesome customer service and fast shipping!

"Seriously, could not have been better, very quick, very helpful. "

This review was modified by Goose519 on September 23 2016 02:47:45 PM

Rating 10/10

Easy and accomadative RMA help

"I ordered a motherboard from Gigabyte that I ended up needing to RMA because of one single pin in the socket. The technical support specialist that I worked with, named Darrel, was very helpful through the whole process. He even helped to make sure NCIX sent back my watercooling brace that I accidentally shipped on the RMA motherboard!

I'm very satisfied with NCIX and will certainly keep dealing with them in the future.

Rating 10/10

Jonathan is the man!

"I needed to RMA a SSD I bought from NCIX back in 2011. Obviously I had thrown out the receipt that was needed to complete the RMA process from Kingston.

I called NCIX in the hopes of trying to recover my invoice. Jonathan on the line was very helpful and worked with me through every step to recover the invoice, prepare it and email it to me. I'm very happy with the level of professionalism he showed during the call.


No Avatar

Verified Customer
Rating 10/10

Here is a catchy title

"Minimu of 25 characters and a maximum of 5000 characters."

Rating 10/10

Jon is Great!

"I had very helpful, speedy, and useful information and assistance provided to me over live support by Jon. I would highly recommend dealing with this individual again and personally am happy of my purchase decision of choosing NCIX."

This review was modified by jj_byjork on September 09 2016 05:20:39 PM

Rating 10/10

Jon is an agent of the Silver Had

"Jon is an awesome dude. I try everything that is possible for him to satisfy the customer. Give him a promotion right now or I will do it myself.

Keep up the good work dude.

For the horde!

Rating 10/10

Treated the same as their biggest corporate client

"I had asked nick if there was anyway to give him the credit for being a model employee. Most people don't take the time; when they've had a good customer service rep. I don't mind when I think it's grisly warranted and with nick I do. I want to make sure that from a customers perspective he provided me with the best experience, and should be accommodated as such. At least get him a coffee for me"

This review was modified by Foreverblades on September 09 2016 08:01:02 AM

Rating 10/10

NCIX pulled through

"I had given up hope of getting the video cards i wanted, nothing was in stock, but somehow jonathan H. was able to help get me 2 cards shipped out express that day! thanks to him i will be returning to NCIX for sure."

Rating 10/10

Was able to get my order ready for pick up same day.

"Jon from live chat helped out with my mouse pad order"

This review was modified by HiccupsAsh on August 31 2016 08:05:21 PM

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