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  • NCIX.com NCIX.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 13720 Mayfield Place
    • Contact: http://secure.ncix.com/message/
    • Phone: 1-888-624-9888
    • Customer Support: 1-877-624-9777
    • Business Hours: Mon to Fri - 9:00AM to 5:30PM (Pacific Standard Time)
    • Fax: 1-604-288-8022

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.59/10 8.59/10
    Chance of future purchase: Rating 9.56/10 9.56/10
    Shipping & packaging: Rating 9.04/10 9.04/10
    Customer service: Rating 9.85/10 9.85/10
    Return/Replacement policy: Rating 9.95/10 9.95/10

What is this?

4,430 Customer Reviews

Rating 10/10
5/5
2016-04-27

An incredible technical support

"Thanks to Nick for his excellent customer service.
He answered all my questionings and he has to proceed to the adjustments necessity.
"

This review was modified by Melya76 on April 27 2016 07:32:34 AM

Rating 10/10
5/5
2016-04-24

PC Assembly status updates

"I just wanted to leave a short message to express my appreciation to the online support specialists, in particular Jon for the great communication on the timeline and progress of my pc assembly with NCIX. Ideally there would be more information avaiable online in the my account section, however as there isn't it was very helpful to easily log onto the chat and speak with a support specialist who went out of their way to ensure that I was clearly informed on what was going on. "

This review was modified by koouj on April 24 2016 01:12:55 PM

Rating 10/10
5/5
2016-04-22

Good offerings, greater service!

"I ordered nearly all of the components to build my work PC (motherboard, PSU, CPU, RAM, HDD and case) with free shipping. It was nice to be able to purchase the components I wanted on sale, and not have to compromise my build in order to take full advantage of the deals (which I would have had to do with a competitor I was also looking into).

Free shipping is great when you can get it - I received all of my components the next day, at my door (no express or expedited shipping was chosen), though there are also plenty of store fronts around too for free pick up.

That was all great, but here's the kicker. I found out after I received my motherboard that a competitor was offering it for $20 cheaper. Naturally, I went to the nearest NCIX retailer and asked the manager if it would be possible to get a retroactive price match. Without hesitation, he and an upper NCIX customer care manager worked with me to make it a reality. While a few hoops were jumped through (by all parties involved), it made me feel much better about my choice to deal with NCIX for my PC build.
"

This review was modified by QuantumShark on April 22 2016 11:43:11 PM

Rating 10/10
5/5
2016-04-22

Fantastic customer support! Would highly recommend NCIX to others

"I dealt with two reps from NCIX (Nick and Zane) and both were extremely helpful, explained things well, and very prompt for replying to messages. I didn't end up buying my item but it was due to issues with the item itself and not wanting to risk dealing with playing RMA ping pong. When it comes time to buy other items I will definitely check NCIX first."

This review was modified by futurebuyer on April 22 2016 11:50:04 AM

Rating 10/10
5/5
2016-04-20

5 Stars for the Quick-replying Employee

"Helped me out with advice for shipping my computer tower, in quick fashion :)"

This review was modified by JordanP3 on April 20 2016 01:11:34 PM

Rating 10/10
5/5
2016-04-18

Great sales support

"Placed an order on the Saturday and wanted to add another item to the order on Sunday before the items shipped. Brad B from Customer Care was able to add it to the order even though it had shipped and never charged any extra for the separate shipping. Kudos for the great sales support! I've been dealing with NCIX for years and they've always been very helpful and I highly recommend them!"

This review was modified by nuwaved7 on April 18 2016 07:31:59 PM

Rating 10/10
5/5
2016-04-17

Couldn't ask for more!

"I purchase from NCIX all the time, and this is the first time I've ever had to use their customer service. There was some apparent mix up in the title of the item listing and the item was not quite what I was expecting. The customer service staff, Nick, quickly responded to my service ticket and accepted responsibilities (on behalf of the NCIX) for the misunderstanding. Furthermore, they owned up their mistake by 1. offering to fully refund a opened gaming headset, which usually isn't refundable, 2. offering to pay my return shipping, and 3, Nick did all this within a couple hour's time, as opposed to the usual expected 24-48 hour wait time. I've always believed in the philosophy that the best customer service is one I'd never have to use. Well Nick was probably the next best thing. He was friendly, responsible, and expedient. Customer service like this makes sure customers like myself keep coming back!

I'd like to further note that upon my initial order, my items were fully shipped within 3 hours time. I received it in 2 business days, which is darn impressive (I was told to expect up to 8 days).
"

This review was modified by kei0520 on April 17 2016 08:10:31 PM

Rating 10/10
5/5
2016-04-15

Awesome Customer Service - Truely Above & Beyond!

"Darrel Graeme helped me out with something that he honestly didn't even need to, and for that I am very grateful.

I had ordered an NVidia Shield Media Player last month, then 4 days later there was a promotion where you got a Remote Control worth 70$ bundled with it at no extra cost. I was crushed that I didn't qualify because I had ordered just 4 days before the promo, but I sent a msg to NCIX support anyway to see if there was anything that could be done.

After some back & forth trying to figure something out, Darrel agreed to let me purchase another Shield and just ship the promotional Remote to me, then let me use the newly purchased Media Player as a "return" for the original one I had bought the week before.

From what I understood, it wasn't an easy process & I thank him for taking the time to work this out for me when he could have easily just said, "Sorry, you don't qualify for the promo" & left it at that.
"

This review was modified by megaprime on April 15 2016 11:58:24 AM

Rating 10/10
5/5
2016-04-14

Always satisfied

"I placed and checked-out an order on NCIX (option A) without my mind being completely set between 2 options (A and B). Despite the order had been placed, I chose at the last minute to head back to option B. Nick from the Customer Support team handled the complex situation marvellously. He and the NCIX team were very flexible to all of my needs.
"

This review was modified by dasnaksta on April 15 2016 07:32:52 AM

Rating 10/10
5/5
2016-04-13

Great support !

"I ordered a new gaming monitor, and the unit I received was defective (not the shipper or NCIX fault, just no chance), so I called NCIX tech support to see what I could too, and after the diagnostic they asked me if I wanted to be refunded or to be shipped a new one. I choose the later, and the next day I received the new unit. Darrel (the tech guy I had on the phone and on their ticket system), was really helpful, quick to answer and provided me with the best they could do. Of course I had to sent back the broken unit, but they paid for everything (I had to make a deposit to cover the case I didn't ship the old screen back, reimbursed once they received the old unit), and everything in 11 minutes on the phone !

Great support, will certainly recommend !

Thanks again Darrel and the NCIX team !
"

This review was modified by jmbn on April 13 2016 09:26:08 AM

Rating 10/10
5/5
2016-04-13

excellent customer service

"I spoke to Jonathan Hart twice today about a backorder on a 980 ti gpu. I was surprised by the quality of service. The problem was resolved quickly and effectively. "

This review was modified by dougy27 on April 13 2016 05:22:56 AM

Rating 10/10
5/5
2016-04-07

Awesome ! GÉNIALE

"Best customer service ever !

Meilleur service à la clientel que j'ai eu la chance de rencontrer depuis longtemps, jamais de problème seulement des solutions !

Fortement recomander
"

This review was modified by Bojako on April 15 2016 03:28:53 PM

Rating 10/10
5/5
2016-04-07

Professional service and support at it's best!

"Thank you Brad B. for your quick response to my question, the professionalism of your reply was great and I was really happy with the outcome.

I've been using NCIX for all my computer needs for 2 years and I've never had an issue with anything.

Always fast and prompt order shipping and customer service.
"


Rating 2/10
1/5
2016-04-07

Worst ever online store. I would give 0 star if I could!

"I ordered my laptop on Mar 28. It said in stock, and ship in 1-2 business days. I also ordered a cooler for it. The cooler arrived on Apr 5. I thought the laptop would arrive soon. But I still didn't receive it. I checked, and it was not shipped! I called them on Apr 7. They said they didn't have any in stock. Why did they say in stock and let me wait too long? They said they shipped it this morning, and sent me a tracking number. But I couldn't track. They said it would take half a day for the track to be availble. If they already shipped, why didn't they sent me an email before I call? My cell phone is pay as you go and expensive. If they didn't ship, just shipped because I called, why did they forget me for a long time? I didn't have a laptop for 10 days! It's too inconvenience!"

Rep reply posted Apr-12-2016

ncix.com, NCIX.com rep has responded

“Hi Fairtea,
Sorry we failed to fulfill the order in a timely manner. We experienced a problem within our processing system which unnecessarily delayed your shipment. We are following up to address this so it doesn't happen again. Once again, we do sincerely apologize for your recent experience ordering from us.
Jamie
NCIX.com”


Rating 10/10
5/5
2016-04-05

an unsolicited bouque to a fun and helpful CS rep at NCIX

"Jonathan Hart bore with me on my wish for a particular hardware version of a router that I had ordered via the web. He phoned the store and verified the serial number. All in great time and good humour. Great to deal with someone like this over the phone. "

This review was modified by woofn on April 05 2016 08:14:23 PM

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