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  • NCIX.com NCIX.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 13720 Mayfield Place
    • Contact: http://secure.ncix.com/message/
    • Phone: 1-888-624-9888
    • Customer Support: 1-877-624-9777
    • Business Hours: Mon to Fri - 9:00AM to 5:30PM (Pacific Standard Time)
    • Fax: 1-604-288-8022

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.56/10 8.56/10
    Chance of future purchase: Rating 9.36/10 9.36/10
    Shipping & packaging: Rating 9.00/10 9.00/10
    Customer service: Rating 9.64/10 9.64/10
    Return/Replacement policy: Rating 9.87/10 9.87/10

4,463 Customer Reviews

Rating 10/10
5/5
2016-06-24

Outstanding

"I haven't had that many dealings with ncix but I recently preordered a 1070 through them. I contacted customer support and was set up with Zane A who provided some nice info and insight into what was going on the these highly demanded cards. Later on I had a change of heart and wanted a different card and all the way Zane was speedy and super helpful with getting everything sorted. Much appreciated.

I usually never leave a review for things like this as most CS stuff usually just par, but this was fantastic major kudos. In what seems to be an endless supply of PC part store/suppliers the Customer Service area is what's most important in differentiating all of them. Looking forward to resubmitting the new order through you guys.

Again big shout out to Zane A, thanks for all the help.



"

This review was modified by Keough.joshua on June 24 2016 05:35:12 PM

Rating 8/10
4/5
2016-06-24

Jon is love, Jon is life.

"I had some problem with NCIX and I contacted their customer service through live chat. I met Jon, the most awesome customer service guy ever.

Thanks for everything!

" BEEFCAKE! /flex" - Jon
"

This review was modified by ayylmao42069 on June 24 2016 12:29:25 PM

Rating 10/10
5/5
2016-06-24

Awesome customer service

"I've been dealing with NCIX for many years now. Their customer service is amazing, friendly and they will do their best to try and make their customer happy. In my latest transaction, I've been on the lookout for a GTX 1070 and my order shipped in 1 day ! Knowing that I can contact customer support quickly and get to talk to a friendly human being is something that is worth a lot for me and in that area, boy do they do deliver"

This review was modified by nekogeko on June 24 2016 12:26:31 PM

Rating 10/10
5/5
2016-06-24

Super Brad B

"Brad was amazing at taking care of me. If I had a business, I would hire brad to run my consumer support department."

This review was modified by maxx189 on June 24 2016 10:25:26 AM

Rating 10/10
5/5
2016-06-24

Order Switching on the Fly!

"I ordered the wrong motherboard by mistake, so the next day I contacted NCIX support through "online chat" (I know right? lol) not expecting a good experience, I was prepared for some bad news or a long delay etc. etc. However, Brad from ncix online support came on and did a switcheroo for me with the right motherboard, and within minutes it was done.. Fantastic!"


Rating 10/10
5/5
2016-06-20

A classic!

"NCIX.com is a classic when you need to buy computer parts. Their shipping has always been cheap and fast. I would say you choose them and you choose to have no surprise, you get what you buy as it should be - simply! They've been there for a while and I will always remember their long, long, long special product lists. Always something in there to buy and CTRL+F is always useful when looking for a particular deal!"


Rating 10/10
5/5
2016-06-16

Jonathan Hart and the whole NCIX team is simply fast n furious. The king of ratings!

"Well, I think my title is self-explanatory."


Rating 10/10
5/5
2016-06-16

Jonathan was great.

"He was very helpful. Promote him."

This review was modified by JL44 on June 16 2016 11:31:42 AM

Rating 10/10
5/5
2016-06-15

Great customer support

"Ordered a new EVGA GTX 1070 on the morning of release (Fri June 10th 2016) -- got a price match (though not a 100% match with the vendor I matched against, NewEgg, because their price was so low) which was excellent, and even though my order was unfortunately not in time to snag a card from the first shipment, customer support ("Greg", I think?) was happy to explain these details to me and let me know that a new shipment would be on the way soon. I happened to check the Real-Time Stock on Monday and noticed some stock in the BC Warehouse (Richmond) at around 4pm. I talked to a customer service rep Jonathan Hart who quickly changed my order (which was for pickup at Burnaby Metrotown location) so I could come over and pick it up right away at the Richmond location, very willing to accommodate my query about possibly getting the card that evening. Definitely made the day being able to get the card sooner than I expected. Hope this wasn't too wordy, but thanks for having good customer support, it makes all the difference."

This review was modified by a_m_123 on June 15 2016 09:09:21 PM

Rating 10/10
5/5
2016-06-15

great communication ,great service

"I am very satisfied with your service, very quick to answer, very good also for delivery, always courteous, thank you, you are missing just one thing, a telephone service in french, I am Quebecois, not very good in English, thank you google translator, I love your website, very easy of use, thank"

This review was modified by flatulus44 on June 15 2016 04:54:03 AM

Rating 10/10
5/5
2016-06-13

Best Customer Service Rep EVER

"Special ordered a case that had to be shipped over seas. I was told I wouldn't be able to change or cancel the order once shipped...

After two weeks since the case had been ordered and shipped (over seas) I decided to change my PC build and would now need a larger case.

One quick online chat with a Customer Rep named Jon (King of customer service) I had a new case ordered. Not only was this all on the same invoice as the original order but he also took care of billing the difference in price. I was told that the new case was not in stock and would have to be ordered from the same supplier. To confirm that this would also be coming from over seas, he (Jon) offered to go ask his Purchasing manager (on the other side of the warehouse). When he got back with his answer, he not only informed me that it wouldn't be coming from over seas but that they found a local supplier and the case would be ready for pick up by the end of the week.

15min after our convo, I had my updated invoice emailed to me with all of the changes noted.

Exceptional customer service is harder and harder to come by these days and Jon at NCIX went above and beyond exceptional. Despite NCIX not having the best reviews for customer service. Jon at NCIX has cemented me as a lifetime customer Jon: I tip my hat to you. Long live King Jon.
"

This review was modified by SimondsUnchaind on June 14 2016 12:56:05 PM

Rating 10/10
5/5
2016-06-09

The Best Costumer Support NationWide

"I Had the best customer support experience with NCIX out of all the websites i've ordered in the past. They were fast to reply and understanding , they even let me change my order last minute because i wanted better RAM Sticks.

Shoutout to Zane A for being an excellent at customer support
"


Rating 10/10
5/5
2016-06-08

Stellar service!! A+

"Great customer service from Darrel - went to the trouble to call me back after our call was disconnected and definitely went above and beyond to resolve my concerns. Would absolutely trust NCIX with my business again!"

This review was modified by devonvrc on June 08 2016 11:40:17 AM

Rating 2/10
1/5
2016-06-03

Buyers be warned

"I purchased an SSD and a power supply from NCIX, I have been a long time customer and have never had an issue until now. I waited over 2 weeks for my package to arrive and it never did, I contacted Canada Post that it was shipped by and was told NCIX needed to initiate a trace. I contacted them and they did initiate a trace rather quickly and informed me that is usually takes 10 days to complete and I will hear back shortly.

Fast forward to 17 days later I had heard nothing from the company about my missing package and it still not had arrived. I got an email hoping for good news however I was informed that my package was deemed lost, the real kicker is that according to NCIX I had not purchased additional insurance and would only be refunded $100.

Now here is the deal, the additional insurance is added by default a business practice that I personally do not agree with but I did not change the default to avoid this very situation. However after looking back I noticed it was not added.

So as a consumer I attempted to purchase $281.34 worth of goods from NCIX and because I made that choice I am now going to lose $181.34 I find this completely ridiculous and urge everyone reading this to think twice before buying from this company.

Do your selves a favour and buy from a company that values customer service, I have received nothing but bear minimum emails with passive aggressive tones informing me that all I will receive is $100 and was hung up on when I tried to explain my situation to customer support. It has been 41 days since I've made the mistake of placing an order with them and I still have not received any resolution to my issues.
"


Rating 10/10
5/5
2016-05-27

Best customer support

"Usually, you need customer support when you have a problem. But, with NCIX, it's almost entertaining to contact the customer support. They are nice and fix all your problem. Best customer support I have ever seen. The customer support agent also follow the problem until its fix. Customer support agent Jonathan is the best.

You could say : Hey, you called customer support, it means you got problem with NCIX? Not really. I often contact the customer support for informations, help to choose a product or to make sure I correctly ordered my stuff.

They are professional, nice to talk and even do joke. As a french canadian, it's not always easy for a not-anglophone to call on the phone so the live chat is the best. Jonathan always answered fast even if he is chatting with 7 people at the same time. This guy is a beast. You would ask him litterally ANYTHING and he would do it. I said ANYTHING.

It happens I buy stuff on Amazon.ca since NCIX doesn't have much gear for phone (meh, no shiitzzle, it's a computer hardware reseller) but when I had to contact Amazon, it was a real pain in the arse. NCIX is always the best.

Products price are mostly lower than other website if not the same. They got very often free ground shipping which is nice. Orders usually leave during the day if you do it early, else it leave the day after. Then it's not NCIX job if it takes 2 days or 3 weeks to come by your house. It usually depends of Canada Post or Purolator.
"

This review was modified by HoboMcNugget on May 27 2016 09:25:05 PM

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