On Fri, Feb 5, 2010 at 3:59 PM, <sales1@n1wireless.com> wrote:
Dear Valued Customer,
At N1wireless.com we strive to provide the widest assortment of high-quality products at the lowest prices. However, sometimes circumstances beyond our control affect our selection. We were recently informed that the item SKU Z300-B from your order is currently out of stock. Please accept our sincere apologies for this inconvenience.
Please feel free to contact our customer support team at:
1-347-240-0287
1-347-240-0289
sales1@n1wireless.com
Kind regards,
N1wireless
Mon-Fri 11-7PM EST
On Fri, Feb 5, 2010 at 4:08 PM, Jolin XXXX <XXXX.jXXXX@gmail.com> wrote:
Hello,
This is blackXXXXXX@gmail.com. This is my latest corresponding email address. I was just informed, as stated below, that my order is currently out of stock. How is your company going to rectify this situation? I cannot make a call to your company because I don't have a working phone right now.
Regards,
Jolin XXXX
-------------
Date: Tue, Feb 9, 2010 at 6:41 PM
Subject: Re: N1 Order Update - Action Required
To: sales1@n1wireless.com
Hello again.
As a paying consumer, I cannot help but feel a growing irritation towards your 'customer service' due to the slow or non-existent response to my urgent concern.
I have been putting off buying a phone from a different company while waiting for you to take the appropriate, compensatory action(s) with regards to my issue. Should your company not respond more promptly to this email (within the next 24 hours)---and continue to display what I believe any sensible consumer would perceive to be apathy towards my efforts to communicate efficiently with you despite my limited resources---I intend to cancel my order for your product. I would also expect my Paypal/bank account to be clear of any transactions with your company.
Thank you very much,
Jolin XXXX
blackXXXXXX@gmail.com
XXXX.XXXX@gmail.com (all mails will be forwarded here)
----------------------------
On Wed, Feb 10, 2010 at 11:52 AM, n1wireless.com sales <sales1@n1wireless.com> wrote:
Hello Jolin XXXX,
A staff member has replied to your question:
We apologize for the inconvenience.This phone is still not in stock.This item will be back in stock in 1-2 weeks.You have the option to switch to another item,remain on backorder until the new shipment comes in,or requst to cancel your order.Please contact us as soon as possible with a decision.
Sincerely,
n1wireless.com
1-347-240-0287
1-347-240-0289
Mon-Fri 11-7 PM EST
Anytime you wish you can view your question online:
http://support.n1wireless.com/view.php?ticketref=3417-TPDH-3599&pass=h5AJteiq
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
This message was sent by the N1wireless.com helpdesk.
Have a question we can help you with? Visit our knowledgebase for a list of questions and answers:
http://support.n1wireless.com/kb.php
Alternatively, ask our staff a question:
http://support.n1wireless.com/newticket.php
N1wireless.com :: http://www.n1wireless.com
<=== 3417-TPDH-3599 --- 335263c6 ===>
Hello n1wireless.com,
Foremost, thank you for your prompt reply. However, as the current inconvenience is solely due to your company's negligence to provide more transparent communication, should your company like to keep my business, I request that:
1) I remain on backorder under the condition that I get a final charge that is a substantially significant amount of discount (no less than 40%) over the original price of the phone I had agree to pay for (which was $59.98). Either that,
or
2) I cancel the current order and your company allows me to purchase
a Sony Ericsson S500i-Quad Band GSM Unlocked Phone (Black/Purple/Yellow, depending on the soonest availability) with a reduced price by at least 40%,
inclusive of the C-Media Cingular/AT&T wireless configuration, the applicable 1-year (extended) warranty plan, and a Fellowest Universal Screen Protector,
or
3) your company suggest a form of compensation equivalent to the above suggestions for my highly unnecessary distress from this dispute.
i look forward to read your proposal.
Sincerely,
Jolin XXXX
-------------------------------------------
On Thu, Feb 11, 2010 at 2:32 PM, n1wireless.com sales <sales1@n1wireless.com> wrote:
Hello Jolin XXXX,
A staff member has replied to your question:
We apologize for the inconvenience.We cannot offer you a 40% discount on the previous phone purchased if you remain on backorder or if you cancel and make a new purchase.However if you would like to remain on backorder we can upgrade your shipping to priority for no additional costs.If you choose to cancel your order you will be issued a full refund.If you have anymore questions please feel free to contact us.
Sincerely,
n1wireless.com
<=== 3417-TPDH-3599 --- 335263c6 ===>
From: Jolin XXXX <XXXX.joXXX@gmail.com>
Date: Thu, Feb 11, 2010 at 5:37 PM
Subject: Re: Re: N1 Order Update - Action Required - [3417-TPDH-3599] [335263c6]
To: "n1wireless.com sales" <sales1@n1wireless.com>
To whom this may concern:
Thanks for the quick response; I appreciate the offer.
May I be given an estimate as to when I will receive my order then?
Regards,
Jolin XXXX
From: n1wireless.com sales <sales1@n1wireless.com>
Date: Thu, Feb 11, 2010 at 11:31 PM
Subject: RE: Re: N1 Order Update - Action Required - [3417-TPDH-3599] [335263c6]
To: Jolin XXXX <XXXX.jXXXX@gmail.com>
Hello Jolin XXXX,
A staff member has replied to your question:
We apologize for the inconvenience.This item will be back in stock in 1-2 weeks.
Sincerely,
n1wireless.com
<=== 3417-TPDH-3599 --- 335263c6 ===>
On Mon, Feb 15, 2010 at 8:44 PM, <sales1@n1wireless.com> wrote:
Your order# 00753241 has been cancelled by the store Administrator. Thank you.
-----------------------------------
Jolin XXXX to sales1, blackXXXXXX
show details 5:59 AM (13 hours ago)
May I know why?
-blacXXXXXXX@gmail.com
This review was modified by its author, emakengkau, on
2/16/10 7:20 PM.