My Girl Dress Reviews - mygirldress.com Ratings at ResellerRatings

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mygirldress.com

Apparel & Jewelry

Rating 7.17/10 44 reviews

7.17/100
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All Customer Reviews (44)


Rating 2/10 1/5
modified review posted Apr-15-2013

"Never received my dress I ordered for my daughter's baptism. Had to call company when dress did not come to find out it had been backordered and wouldn't be available until 6 weeks after our scheduled service.

4/16/13
In response to your reply to my review - You guys are horrible! You make it seem like it is the customer's fault when you can't follow through on an order. Yes you did send me a notice 48 hours after my purchase that the part of my order was on backorder, which I quickly replied to. I asked if I needed to order a different dress and gave you the date of our baptism. Your reply to me was that I did not need to find a different dress and would have my order in time. When dress still hadn't come 4 days before the service I called your company and then was told dress was backordered for another 6 weeks. No one even had bothered to notify me!
"

modified review This review was modified by jessschultz7 on April 16 2013 03:14:11 PM
modified review reply posted Apr-16-2013
mygirldress's Avatar
mygirldress, My Girl Dress rep has responded

“Dear customer,

We are extremely sorry that you were unable to receive the dress you ordered. We send you a back order reminder 48hrs after the order was placed. The order was canceled because we weren't going to get the dress in time for your event.
Again, our sincere apologies for the inconvenience.

Customer service Dept.”

Rating 10/10 5/5
modified review posted Mar-24-2013

"My daughter is thrilled with the dress. I was happy with the workmanship on the dress and crinoline. Our order arrived when we were told it would. I was grateful for the customers' notes to order based on measurements instead of by what size my daughte "usually" wears. She would've been swimming in her "usual" size."

modified review This review was modified by angiolelli on March 24 2013 05:22:56 PM
Rating 2/10 1/5
modified review posted Mar-22-2013

"This place has the worst customer service. The employees are rude to you and don't care about helping you. The three I spoke to Elsie Nawel and Derf were horrible, cancelled my order without my permission and were yelling at me because a dress I ordered was on backorder."

modified review reply posted Apr-10-2013
mygirldress's Avatar
mygirldress, My Girl Dress rep has responded

“Dear customer,

I'm Sorry and surprised to hear that you feel that we were rude to you.
Our staff is very customer service oriented and we care about our clients.
I was able to check your invoice in detail and realize that the order was canceled by you since the items was back ordered.

Again, our sincerely apologies for the inconvenience.”

Rating 10/10 5/5
modified review posted Mar-05-2013

"The shipping was fast and the dresses and tux are amazing....will definitely recommend to friends
"

Rating 10/10 5/5
modified review posted Dec-15-2012

"I was very Satisfied when i oder some dress for your store. Righ now I am not very happy . I got an e_mail telling me that oder was going to been backoder right now i am not Satisfied at all"

Rating 10/10 5/5
modified review posted Jan-15-2012

"Great experience! Fast and easy!"

Rating 10/10 5/5
modified review posted Jan-11-2012

"Great! Very good prices (we caught the sale prices) and professional, timely delivery (very important). We received exactly what we ordered and had ample time to make alterations to the dress as needed. Dress is beautiful and stylish with a super, affordable price. Our little two year old is comfortable in the dress and excited about wearing her fancy, new dress (as flower girl). Thank you for the option of adorable but affordable (sale prices)!"

+ Read user comments
Rating 4/10 2/5
modified review posted Jan-09-2012

"I ordered a dress for my 3 yr old daugheter for a wedding. First of all I had to express ship it, (which still took 5- 7 days) because the expected shipping was going to take to long and then when I got it in, it looked very cheap and it didn't even fit, it was to big in some areas and to small in others and I even had her measured. Then when I called back about returning they said that I only had 5-7 business days to do that so I couldn't even return it so now Im just out that money and I doubt I can even sell it for what I had to pay for it."

modified review reply posted Mar-09-2012
mygirldress's Avatar
mygirldress, My Girl Dress rep has responded

“Dear customer
Thank you for order and we are sorry to hear that you have unpleasant experience.

We are welcome you to return your purchase if you are not satisfied with product because we truly want you to have a good experience with us and happy with our product. That is why we stated our return on check out page and the order invoice and the return policy page, so you to contact us.

Yes. We have shorter period of return time because the merchandise we are carrying is special occasion items. However we normally accept the return within 30 days. Please let us know your order #, so we can address this issue.
Thank you.”

Rating 10/10 5/5
modified review posted Dec-22-2011

"I love the dress that I got for my daughter! It also got here in the time I ordered it. I was very happy with the results from this website."

Rating 4/10 2/5
modified review posted Dec-20-2011

"The dress that I got is beautiful, but I had a hard time getting the dress. It didn't ship when it was supposed to, and I had to write to the company two times once to remind them of my order, and then to remind them to ship the dress."

modified review reply posted Jan-09-2012
mygirldress's Avatar
mygirldress, My Girl Dress rep has responded

“Dear customer

We apologize for the expereinece. However, we stated on the site that the item is available in 4-6 weeks to ship. You placed order 11/27/2011 and we shipped 12/12/12, which was what we promised. we also expedited your order to 3Day UPS with our cost just to make your Christmas happy. The stock Availability is in our produt page right below the style # in Red.

Thank you.”

Rating 10/10 5/5
modified review posted Dec-08-2011

"My experience was awesome! the flower girl dresses fit perfectly. they are very good quality and everybody says just how lovely the girls look! thank you so much! the boys look very handsome too in their suits. I recommend this website to every body who is looking for beautiful high quality flower girl dresses."

Rating 10/10 5/5
modified review posted Dec-05-2011

"MyGirlDress.com empowers parents, brides etc with choice: choice to customize, accessorize, and select by style, colour, size. The selection is impressive and the prices are reasonable. Ordering from Canada, I would rather the company do like other companies where import duties are auto-included in their courrier fees (North American or international shipments) so that the price IS "as indicated" rather than be somewhat disappointed on arrival to fork out more duties. The restocking fee (that it exists) is good in minimizing the number of people who repeatedly order wrong sizes, but 15% seems harsh considering that the buyer is already assuming shipping fees. Service has usually been quick; arrivals are usually well-packaged."

+ Read user comments
Rating 10/10 5/5
modified review posted Dec-03-2011

"The slip and jewelry did arrive to my grand daugther in a timely fashion..thank you so much. She said it was beautiful!! "

Rating 10/10 5/5
modified review posted Dec-02-2011

"Great shopping experience, great choices, great prices. Love that so many of the dresses come in several colors. Found more size choices as well than on many other sites. The dress is fabulous, just as described."

Rating 4/10 2/5
modified review posted Dec-01-2011

"I don't know anything about my order yet so no I'm not having a good experience."

modified review reply posted Dec-05-2011
mygirldress's Avatar
mygirldress, My Girl Dress rep has responded

“Dear customer,

Please provide us with your order number so that we can check on your order to give you your order status. You may also call us at 1-877-MGDRESS or email our customer service department: customerservice@mygirldress.com

Thank you,
Customer support team”

 
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