44 reviews
reply posted Apr-16-2013 “Dear customer,
We are extremely sorry that you were unable to receive the dress you ordered. We send you a back order reminder 48hrs after the order was placed. The order was canceled because we weren't going to get the dress in time for your event.
Again, our sincere apologies for the inconvenience.
Customer service Dept.”
posted Mar-22-2013
reply posted Apr-10-2013 “Dear customer,
I'm Sorry and surprised to hear that you feel that we were rude to you.
Our staff is very customer service oriented and we care about our clients.
I was able to check your invoice in detail and realize that the order was canceled by you since the items was back ordered.
Again, our sincerely apologies for the inconvenience.”
posted Jan-09-2012
reply posted Mar-09-2012 “Dear customer
Thank you for order and we are sorry to hear that you have unpleasant experience.
We are welcome you to return your purchase if you are not satisfied with product because we truly want you to have a good experience with us and happy with our product. That is why we stated our return on check out page and the order invoice and the return policy page, so you to contact us.
Yes. We have shorter period of return time because the merchandise we are carrying is special occasion items. However we normally accept the return within 30 days. Please let us know your order #, so we can address this issue.
Thank you.”
posted Dec-20-2011
reply posted Jan-09-2012 “Dear customer
We apologize for the expereinece. However, we stated on the site that the item is available in 4-6 weeks to ship. You placed order 11/27/2011 and we shipped 12/12/12, which was what we promised. we also expedited your order to 3Day UPS with our cost just to make your Christmas happy. The stock Availability is in our produt page right below the style # in Red.
Thank you.”
posted Dec-01-2011
reply posted Dec-05-2011 “Dear customer,
Please provide us with your order number so that we can check on your order to give you your order status. You may also call us at 1-877-MGDRESS or email our customer service department: customerservice@mygirldress.com
Thank you,
Customer support team”
"Never received my dress I ordered for my daughter's baptism. Had to call company when dress did not come to find out it had been backordered and wouldn't be available until 6 weeks after our scheduled service.
4/16/13
In response to your reply to my review - You guys are horrible! You make it seem like it is the customer's fault when you can't follow through on an order. Yes you did send me a notice 48 hours after my purchase that the part of my order was on backorder, which I quickly replied to. I asked if I needed to order a different dress and gave you the date of our baptism. Your reply to me was that I did not need to find a different dress and would have my order in time. When dress still hadn't come 4 days before the service I called your company and then was told dress was backordered for another 6 weeks. No one even had bothered to notify me!
"