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779 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/My_Jewelry_Box","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/My_Jewelry_Box.jpg","store_name":"My Jewelry Box","store_rating":"7.31","total_reviews":"779"}, "store");)
reply posted Jun-11-2013 
“Dear Mr. Kleis,
We are contacting you today from MyJewelryBox Customer Care. We would like to first offer our sincere apologies that you received a damaged item. This is certainly an exception and not the rule as to how we ship our items and we can only suggest that this was an oversight in our quality assurance protocol. We can confirm that a Return Authorization Number has been issued for your order and we will certainly honor your request for a refund once the ring is received and processed back to our warehouse.
With respect to the shipping timeframes in this case, as your ring required sizing, this caused the slight delay in the shipping of your original order. Delays for sizing are outlined on our website under our shipping policy. Please also note that shipping timeframes are effective from the date the item leaves our warehouse not when the order is placed. This is also outlined on the website under the shipping method choices when you are placing your order. We do hope this information sheds some light on the shipping timeframes for orders placed with us.
Once again we do apologize for the defective ring and as mentioned we will honor your request for a refund once it is received.
Should you require further assistance please do not hesitate to contact our Customer Care Team. We are available from Monday to Friday to better assist you and can be contacted by phone, email or Live Chat from 9:00 AM to 7:00 PM (EST).
Sincerely,
MyJewelryBox Customer Care”
reply posted Jun-10-2013 “Dear Ms. Sempruch,
We are contacting you from MyJewelryBox Customer Care. We do apologize if you felt that the information online was misleading in any way. While we do our best to provide as much detail with respect to product availability and timelines, there are times when an item may require us to fulfill an order through our supplier.
In this case, please also understand that shipping timeframes are estimated from the date the item leaves our warehouse not when the order is placed. This information is listed for review directly below the shipping methods.
The effective date of our shipping timeframes takes into account issues of order verification and availability. That said we do understand that in cases where an item is not going to be available immediately the customer needs to know as soon as possible. We do have a system in place to recognize and reach out to our customers in these instances; however, in this case we do agree our response could have been quicker.
We do appreciate your feedback and once again apologize for any inconvenience this may have caused.
Sincerely,
MyJewelryBox Customer Care”
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![Share](javascript:share_rating({"review_body":"1st time to shop. Great experience! Will definitely shop again!","link":"http:\/\/www.resellerratings.com\/store\/My_Jewelry_Box\/review\/3046163#comment3046163","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/My_Jewelry_Box.jpg","store_name":"My Jewelry Box","username":"jdykes06","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was very pleased with my shoping experience. Thank-You<br><br>The ring was everything it appeared to be in the on line shopping<br><br>register. ","link":"http:\/\/www.resellerratings.com\/store\/My_Jewelry_Box\/review\/3045063#comment3045063","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/My_Jewelry_Box.jpg","store_name":"My Jewelry Box","username":"randyt1718","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This was my second order with My Jewelry Box and the order was delivered on time as promised. Quality of the product was great.","link":"http:\/\/www.resellerratings.com\/store\/My_Jewelry_Box\/review\/3044887#comment3044887","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/My_Jewelry_Box.jpg","store_name":"My Jewelry Box","username":"elementgirl0826","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Jewelry was beautiful but i wanted to use the box but wouldnt because of the advertising ribbon around it.","link":"http:\/\/www.resellerratings.com\/store\/My_Jewelry_Box\/review\/3042865#comment3042865","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/My_Jewelry_Box.jpg","store_name":"My Jewelry Box","username":"psprn27","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I love this item so much!! Service was great too!!! :)","link":"http:\/\/www.resellerratings.com\/store\/My_Jewelry_Box\/review\/3039911#comment3039911","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/My_Jewelry_Box.jpg","store_name":"My Jewelry Box","username":"sue2856","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The ring arrived as promised and is beautiful! Thank you.","link":"http:\/\/www.resellerratings.com\/store\/My_Jewelry_Box\/review\/3037635#comment3037635","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/My_Jewelry_Box.jpg","store_name":"My Jewelry Box","username":"sandee_drake","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased a 500 dollar ring on a great sale for 200 and when I received the ring it was 2 weeks late even though I purchased express 2 day shipping and my girlfriend had to wait to get her birthday gift...additionally the ring was extremely poorly made with a diamond missing when it arrived as well as the center stone fell out of the mounting. I am surprised that a company would send out such junk to represent their product. Clearly they have no pride.","link":"http:\/\/www.resellerratings.com\/store\/My_Jewelry_Box\/review\/3035023#comment3035023","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/My_Jewelry_Box.jpg","store_name":"My Jewelry Box","username":"kkleis72","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very pleased with my earrings! Small, but exactly what I wanted for when I don't work.<br>Thank you!","link":"http:\/\/www.resellerratings.com\/store\/My_Jewelry_Box\/review\/3033607#comment3033607","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/My_Jewelry_Box.jpg","store_name":"My Jewelry Box","username":"ex0302","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This was my first experience with the firm & I was quite pleased. The order was processed quickly & the product was good.","link":"http:\/\/www.resellerratings.com\/store\/My_Jewelry_Box\/review\/3032797#comment3032797","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/My_Jewelry_Box.jpg","store_name":"My Jewelry Box","username":"rnjwix","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I had to cancel the order,because it was misleading. I needed the watch for a gift so I picked overnight delivery. When it did not arrive,I called and was informed that the merchandise was coming from the manufacturer in about 10 days and THEN would be overnight end. That did not work for me and I felt it was false advertising! ","link":"http:\/\/www.resellerratings.com\/store\/My_Jewelry_Box\/review\/3031279#comment3031279","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/My_Jewelry_Box.jpg","store_name":"My Jewelry Box","username":"lynnesempruch","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The delivery of the magnificently beautifully adorned diamond bridal wedding ring was flawless and handled flawlessly by Fedex.<br>The quality of this sparklingly striking ring set is absolutely breathtakingly stunning. This was avalue unmatched in our search of merchandise of like kind throughout the NY METROPOLITAN AREA and on the websites of popular merchant jewelers and discounters, Thank for such an appropriate gift to my wife for a combination birthday & anniversary present, I am going to be a very happy and sated husband and man for the next 20+ years, COOL!!!","link":"http:\/\/www.resellerratings.com\/store\/My_Jewelry_Box\/review\/3031141#comment3031141","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/My_Jewelry_Box.jpg","store_name":"My Jewelry Box","username":"markesmithsr","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Outstanding customer service. ","link":"http:\/\/www.resellerratings.com\/store\/My_Jewelry_Box\/review\/3028375#comment3028375","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/My_Jewelry_Box.jpg","store_name":"My Jewelry Box","username":"kathleenkhong","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excllent seevice! Shipped quickly and everything was as advertised. Ring is beautiful! ","link":"http:\/\/www.resellerratings.com\/store\/My_Jewelry_Box\/review\/3026779#comment3026779","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/My_Jewelry_Box.jpg","store_name":"My Jewelry Box","username":"devon_sioma","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Looked Very Nice And Delivery Was Faster Than Expected Thank you","link":"http:\/\/www.resellerratings.com\/store\/My_Jewelry_Box\/review\/3026393#comment3026393","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/My_Jewelry_Box.jpg","store_name":"My Jewelry Box","username":"scream_4_it","rating":"5"}, "single");){kind=link}
"What a wonderful experience! Beautiful, unique jewlery at great prices and quick delivery! Thank you!"