WARNING FRAUD. DO NOT BUY FROM THEM EVER. I called before I placed my order to see if they had the item in stock because all other companies said that it was on manufactor back order, which sales representative claimed that the item was in stock. I placed an order 3/7/2007 for a Pioneer DEH9800BT for $414.98. They charged my debit card on 3/8/07. A week later I still had not heard for them; so I called about my order and was told that it would ship the next day. Three days later still had not heard from them so I called back and lady said that it was in stock but the shipping department just hadn't got it shipped yet and once again it would she the next day. March 15, 2007 still no item. So, I called again 3/15/07 and after 45 minutes of holding spoke with customer service rep and canceled order. I was told that it would take 24hr for credit department to refund money and 96hr to see credit back on my debit card. It is now 5/24/07 I still have not received my credit from them and no they no longer have a website and phone number is invalid.

they charged my credit card $2488. for a sharp lcd tv, and now there is no web site or phone numbers that work.

See http://www.nwnetworks.com/mtf/mytaxfree.htm for complete details of my experience with this merchant.

Ordered a Sony KDS50A2000 rear projection TV and was told to allow 3-4 business days to process and an additional 7-10 business days to ship. Had to contact store by phone after 6 business days since no email had been received that confirmed the order had been processed. TV shipped air freight on 1/31 and arrived 2/2 in great shape in less time than was specified and in time for the super bowl.

Ordered a tv- they processed the payment and we have been waiting three weeks with no information about shipment

Several things I would like to share and I hope you're reading this before actually ordering. Pay attention to the posted complaints at NexTag and also note that by MyTaxFee's own admittance, this company lacks quality assurance. It took six weeks to receive my product but without an invoice or the warranty without requesting it.  
 
(1. MyTaxFree.com might advertise low prices but you'll also find them just as low elsewhere.  
 
(2. Do not purchase their warranted packages since you'll find the same coverage several hundred dollars cheaper and by reputable companies. No where do they give information up front with whom the extended warranty is registered, but for your information it appears that "YOU PAY", "ServXtend REIMBURSES". You may assume it to be with one of the extended plans by RepairTech that you see MyTaxFree sells, but you would be wrong. Upon receiving your extended warranty plan under any "package", you'll find it is with an obscure company called "ServXtend" with the "Obligor:" being Consumer Electronic Warehouse, LLC, Wilmington, DE. I dare you to find reputable information on them - http://sheddingsomelight.com/buy-cameras/cameras-strategies.html. The moral of my story is that I should have listened to my instincts and what I had already read in these ratings. 30-days after placing my order, I was finding sites offering the same at $5 less, with better delivery promises supposedly, and warranties for which I could get a 5-year instead of the 3-year I ordered for as little as an additional $32.99.  
 
I placed the $1,588.00 order by phone 24 September 2006. Only twice in the next month did I find a person available by phone. From my experience, leaving voice messages if the box is not already full or using their suggested e-Mail -- a promise to answer in 2-business days -- they do not answer and you wind-up holding the bag. My first contact with their customer service was at 15:45.p.m, 8 Oct. 2006. The fellow answering the phone informed me that my shipment was sent 28 Sep. and that I should perhaps receive it at home on Oct 23-24 -- which for everyone's information is the shipment option (3-4 weeks) I selected and paid for. Later I was contacted by phone by MS Ann J. Rice at 9:55a.m., 11 Oct. and was informed that my shipment was to be made 16 Oct. Two different shipping stories. Today is 22 Oct. just two days shy of a month and the only thing I know is that this company has had my money almost as long, I'm stuck with writing this, no TV, and no further information concerning my order.  
 
Finally got the TV on 6 Nov. which had no damage from shipment but I had to go through customer service again to get a purchase invoice and the warranty paperwork which I'm certainly not satisfied with -- reading here: http://sheddingsomelight.com/buy-cameras/cameras-strategies.html

This review was modified by its author, cursorcowboy, on 11/15/06 9:05 AM.

I order product from them and it took a few weeks to get and then they didnt even give me the whole order ive been calling day after day and when i do get a hold of them they say they will send me a tracking number for my products not shipped. but they never do this company has very bad customer service

Cancelled order without informing me. When I saw it showed up as cancelled on their site, tried to get through to customer service which is nearly impossible. Called sales and was told item was backordered and had been out of stock, even though their site says in stock. They said they don't have enough people to keep the site up to date. Charged my card even though it was out of stock. Very poor, avoid this store.

Ordered products on 7/17. TOday is 8/1. Product never shipped and has not arrived. Multiple calls and emails to these folks resulted in zero assistance. Many excuses about warehouse drop-shipping etc. STAY AWAY FROM MYTAXFREE

I ordered a Sony 60" SXRD television on 7/19/06. It arrived at my home on 7/26/06. You can't ask more much faster. Great shopping experience and I will shop here again.

I am not very happy with my experience with MYTAXFREE.com. Timeframes have exceed what their goal and mission statement is for shipping. No confirmation emails or tracking numbers provided. Order 4/19 and it still has not shipped.

BUYER BEWARE-cld b4 ordering-they said item was in stock-credit card billed-kept getting run around abt order-hard to get thru on phone and doesnt answer email-cust svc stinks-if you want both your time and money tied up and terrible cust svc-this is the vendor to do business with..finally canceled order-they said will credit my card...but then again they say alot of things..BEWARE