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"While I am fairly pleased with the books I had printed I do have strong issues with their shipping charges. I recently ordered 13 books from MyPublisher and asked that they be shipped standard ground by FedEx. The charge for the shipping was $87, or almost $7 per book. When my shipment arrived, I checked the weight, size of box, etc that was on the FedEx slip. It came to a little over 13 lb. with a box that was 19 x 12 x 4 inches. Based on these calculations and the city from which it was shipped I contacted FedEx. The rate for the shipping via standard ground was $15.12. For 2 day delivery (which I did not order) was still only a tad under $35. It seems to me that MyPublisher is adding a very hefty surcharge..what a ripoff! To top it off I contacted MyPublisher and was informed by their customer service folks that they had not control over the shipping costs; that it was up to FedEx. I responded that that was a crock as I have worked in business and was involved in shipping and there is no way that FedEx would charge the premium price of $87. I asked them to send me the invoice that they get from FedEx for that shipment...I have yet to receive a response. So customers beware...MyPublisher will rip you off on the shipping costs... crooks!"
"Absolutely the worst customer service I have ever dealt with. I ordered 2 books from them and paid for over night shipping because their website advertised the books would be here in time for mother's day if that shipping option was selected. Just got off the phone with them (for the 3rd time) and the book not only will not be here in time but they have been rude the entire time about it and will do nothing to speed it up or refund my extra shipping costs. When I tried using the online 'chat' for customer service I was basically hung up on. I have printed almost 10 books now through http://Blurb.com and http://shutterfly.com and never had a problem like this with either of them before. I will definitely be going back and never, ever using http://Mypublisher.com again!!"
"I began to create a photo book and went through the last steps of purchasing. The software was having issues processing my book and I was told multiple times, via My Publisher Chat, that I would not be charged until the book had shipped. Meanwhile I decide not to purchase my book due to the hassle of the program and transactions were not verified nor did I get an email saying I bought the book. A day later I check my bank statement and I see that My Publisher charged me 3 times! I called and expressed my thoughts to a customer "support" agent named Kamaldeep K. After explaining my concerns about the security of my billing information he literally laughed and treated my situation like it wasn't a big deal. After 30 minutes of convincing him why I needed a refund, he finally did so. I then decided that once I got my refund, I would let the problem go.... until I saw my bank statement a week later. Yet ANOTHER transaction to My Publisher and again, NO EMAIL verifying the transaction. I just got off the phone with another agent and she claims to have my money returned. My Publisher is not a trustworthy company and a waste of time. End of story. "
"I wish I had thought to read online reviews before I got involved with MyPublisher!My problems began 3 weeks ago when I ordered the latest edition of a book I made about 2 years ago. MyPublisher had printed this same book for me 3 times in the past 2 years and the quality was really good overall. Each time I printed a new edition of the book, I added a few more pages to what I already had. Three weeks ago I did the same thing – added a few more pages to the same book I started 2 years before and had printed 3 times before, then I uploaded my new edition to MyPublisher. When I received the 10 copies back (at the cost of nearly $300!) I was dismayed to find that all of the pictures in the book – both the prior ones and the few new ones added to the current edition – were printed so dark as to render the book useless. The pictures where not a little dark, they were very dark and reddish.These things happen and I thought that all I needed to do was call MyPublisher, explain the situation and they will simply reprint the books correctly and rush them to me. That is not at all how it went.After not being able to reach them by phone, I decided to send an email to customer service explaining my issue. The reply I got back was pretty straightforward in its message: Thank you for contacting us. Unfortunately we are not responsible for the design of your book and we never alter customer designs before printing them. If you don’t like your book, too bad.I thought surely they must have misunderstood my explanation, especially the part that explains that the book is exactly the same book with the same exact pictures they have printed correctly 3 times before, with just a few new pages added. Surely something went wrong with the physical printing to make ALL the pictures come out consistently dark, some being almost totally black. I wrote back and got the same response: We are a young and dynamic company; we do great work and value your input and will strive to do better for our customers. As for you, though, your book is bad because you screwed up the design. We are not responsible so no reprint and absolutely no refund.At this point I got mad. The next 2 weeks turned into a daily back-and-forth series of increasingly angry emails – me asking for my money back and MyPublisher standing firm to their intent to make me go away. I called American Express and explained the situation to them; they put my payment on hold and contacted MyPublisher.This review will get way too long if I wrote the extent of my horrible experience and communications with this company. I did get to the point where I was copying every email address of individuals at the company to make sure more people, not just customer service and the returns department where aware of my situation. I believe the CEO’s email address is Carl@MyPublisher.com. I was guessing at the email addresses based on the email address of my primary contact (firstName@MyPublisher.com). In the end, likely because of American Express getting involved, I received an offer to reprint the 10 books free of charge – but I had to lighten all of the pictures; I refused on the grounds that the pictures are fine as they have printed the exact same pictures correctly 3 times before. Besides, I’m sure they would have blamed me when the reprints came out way too light! The following day, 3 weeks after this began, I abruptly got a full refund.I am at a loss to understand how a company that must do a lot of business can be this bad to a customer and risk their reputation for less than $300 retail -- in this age of online reviews that never go away. Never again!"
"Avoid at all cost. Finished layout the books, previewed it, and photos were all good, and submitted. However, website sent me a proof of what was about to be printed, some of the pictures were cut off. This happened twice. Their app was a headache to use. The company needs to work on their in house software and execution. Also, their fee schedule is a bit ridiculous. "
"I was hesitant to place the order based on reviews I read but, after spending 2 weeks setting it up, I had to take a chance. The product was beautiful, a coupon gave me 2-for-1, I ordered on the 13th of the month and received the completed book on the 19th without having to pay for expedited shipping! This experience dispelled all of the bad reviews and I couldn't have been more pleased!!!! I don't have any upcoming special events but, next time I do, I would DEFINATELY use My Publisher!!!!!"
"I will be brief and add one more unsatisifed customer. My photobook had pages from someone elses order and it took nearly a month after my original complaint to their customer service department for them to give me a code to reorder the book and hope it comes out better. During that month I had to call them continuously to move it around to the right people within the company and eventually get it flagged for faster service. After that it still took 4 days to issue a code (not refund) for a new book. All along the way I was frequently told that it would be handled "right away" or that they would "personally" see that the issue was resolved. That never seemed to happen.Because they make you use their software, it is impossbile to use a different ventor to print the book you spend so much time making if you are unsatisfied. It seems like they know this and that is why all their efforts are put into gaining new customers with promo codes, but lacking in customer service once they recieve payment. My advice, do NOT use mypublisher on anything important that you need quality results."
"Beware!!! I placed an order and it was supposed to arrive 6-8 business days and it was a lie!!! It took them 10 days to deliver a package. It was an anniversary gift for my fiancé and we had a trip planned so when the package finally arrived we were already on the plane. The most unreliable company and I'm highly upset If you making a gift for a special date avoid this company because they will ruin it!! Never again I will use their services"
"I have ordered from them before with no issues. Two orders were placed 1 day apart. One received as promised. The other (placed 12/11) didn't come in. Called on 12/18 and waited for 2hrs and 18 mins for status. They misplaced the order so they reordered on 12/19, received 12/27. This order was useless to me. Called 12/27 to see if I could get a credit and said a response would be given within 48 hours. I called again 1/3 to check on the status and if I want a refund, I have to send back. Excuse me??!!! You lost my order why do I have to go the extra step to get a refund??!! I asked for a credit, at least they would get one more order out of me, but they wouldn't issue a credit. I will NEVER do business with them again. If you want excellent customer service and timely responses, don't go to Mypublisher.com!! Go to another deserving organization because Mypublisher doesn't deserve your business!!!"
"I've been using MyPublisher for 6 years. The software has been slowly improving but, as others here have noted, still has issues. Although the layout options are broadening, they're still not as customizable as they frankly should be. The application froze on me countless times this last time, forcing me to restart it. It froze again (3 times) when I tried to complete my purchase. Not great. But my greatest reservation (and the reason I will be using Mixbook from now on) is the terrible customer service. You need to wait 48 hours to get a curt and unhelpful 2 sentence reply from someone who spells your first name wrong. The tone of the two responses I received was so cold and dismissive that I immediately regretted having ordered so many books from this company in the past. The product is not nearly good enough to make up for the poor customer service. Sorry. "
"I had the worst experience ever using mypublisher.comI have to recognice that I didn´t read the reviews before purchasing. Nevertheless, they messed up the photos in 2 out of 3 of the albums I ordered. They never answered my emails and I spent between 60 and 90 mins waiting for a customer representative to answer my phonecall.Please don´t make business with them. By the way, all the positive reviews are made by their employees. You can tell how they spell MyPublisher.com and the same selling speech on the reviews."
"I order 4 calendars from mypublisher. 3 were the same calendar in two different sizes and the 3rd was a completely different calendar. The software I thought was very easy to use, I could use multiple backgrounds, uploading was easy. I love the quality of the calendar also. I placed my order on December 10th, 2012 and received the calendars in one week, it was amazing. I did use an on line coupon for a discount. I was absolutely 100% satisfied. "
"Add me to the list of dissatisfied former customers. I do like the product but have found that I have suspicions about customer service like many others have mentioned. Things do not always get handled correctly and MyPub does not come through when this is the case. My original inquiry was made on Monday, Dec. 17th at approx 3pm and I am writing this on Friday,Dec. 21st at approx 1pm. I can't make contact by phone, email or chat. My emails get me a "noreply..." response that guarantee a response in a maximum of 48 hours. The problem here is that I rec'd 2 of these responses 12 hours apart and with the passing of both 48 hour time limits my next attempt was met with another message with the same guarantee. The book has several occurances of the same page background mistake and, as directed by MyPub, a photo example of the defect was supplied with the email I sent them. I just hung up after waiting for 45mins (this is my second attempt to phone) this time. Does anyone know how to complain to the ISP for this company that there may be some fraud happening here? I hope they will resolve this correctly and restore my faith but I will begin looking into other options."
"My money has been pending the past few days in my account.I received an email that was sent out to "undisclosed recipients."I called and called and waiting 30 plus minutes (waiting 32 min and counting currently) to get a hold of someone!The only reason I'm still holding on is because I spent HOURS on the book and to have no idea what is going on, is upsetting.The first time I created the book there was an error so I redid it and the error occurred again.I got charged twice!Without any apologies they eventually took the charges away.This time, no error, but no word!What is going on? ANY RECOMMENDATIONS ON A PLACE THAT CREATES BOOK??!!"
"UNPROFESSIONAL!I have used My publisher a couple of times in the past, so had learnt to use the software and had been happy enough with the results. When they sent me an email offering free extra pages just before Christmas, this was an opportunity too good to miss with a recent holiday just waiting to be put into the album. I spent a couple of days creating the album and then went to the checkout and applied the discount code - it didn't work. I read the terms and conditions and could find nothing to exclude me from the offer. In the meantime, I had 2 or 3 follow up emails telling me to put my order in quickly as the offer was finishing soon and counting down the days.I contacted Customer Services and they did eventually reply with a wishy washy answer, but basically because I had made my first order through Costco, it would appear that no more discounts would apply. I replied saying that I did not expect an additional discount but that as they had sent several emails with this offer of free pages, they should at least honour their promise. They wouldn't budge. I think they assumed that having spent a considerable amount of time making up the book I would go ahead anyway but they don't know me. I don't deal with unprofessional and dubious companies and never will again."
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