1/5

posted Apr-23-2013

"This store sucks.
They do not reply to email. When I asked for a refund for an item returned to them, they did not reply my email. Finally had to contact CC company to dispute the charge. And then someone called and spoke rudely to me for contesting the charge.
I would have never contested if they had replied to my emails.
I run a business, and I know such behavior with customers mean only one thing. This business is stressed, and is probably closing soon."

report?

Is this review?… Helpful Cool Share

1/5

posted Dec-15-2012

"AVOID AT ALL COSTS! Horrible customer service! Incredibly rude and unintelligent service reps.

Ordered two t-shirts for my pilot husband, one of which was pictured as a medium-dark grey shirt with the color listed as "Ash." In the mail I received the LIGHTEST heather grey shirt I have ever seen and it looks incredibly cheap compared to what is pictured.

Called customer service who said that yes, the shirt is in fact supposed to be that light and that my screen's resolution must be off. Also argued with me that the color "ash" is actually very light, almost white, and that my being misinformed was not their fault.

He refused to pay shipping to return an item that was FALSELY ADVERTISED. When I asked him to put me on the phone with someone else, he sighed loudly and said "JESUS CHRIST!" and put me on the phone with a woman who proceeded to argue with me in the same fashion.

We will NEVER buy from awful company again. Deeply regret not checking reviews on them first before wasting my money on their garbage."

This review was modified by aeyurkwols on December 15 2012 11:57:09 AM

report?

Is this review?… Helpful Cool Share

1/5

posted Dec-13-2012

"EXTREMELY rude, very unintelligent customer service reps who are apparently incapable of rational thought. Will NEVER BUY FROM HERE AGAIN"

This review was modified by charles2012 on December 13 2012 09:30:19 AM

report?

Is this review?… Helpful Cool Share

1/5

posted Dec-11-2012

"I ordered a GoPro camera and Video Audio Adapter in September - just prior to leaving for a vacation to remember. I wanted to record my Cessna flight. The camera arrived BUT their ad stated that it was a complete system (ready to go). However they failed to mention that I would need to buy an extra GoPro case (that they didn't sell) in order to make the Audio adapter work. I was out of time so I asked them to send me an additional case to replace the one I would have to destroy to make my system work. They said there was nothing they could do (except correct the mistake on their website). I even wrote a review but it was never posted on the website (imagine that). Customer (non) service was polite but LAME. No help at all. I'll be sure NOT to shop there in the future. Not smart on their part ... over a $25 item (in regard to a $500. sale). "

This review was modified by ibherbie on December 11 2012 08:45:05 AM

report?

Is this review?… Helpful Cool Share

2/5

posted Apr-16-2012

"I ordered a Flightcom 4DX headset from mypilotstore and received poor customer service when the product arrived defective. I'm familiar with the product having owned another Flightcom 4DX since 2000 (and it keeps chugging along great). However, my recent purchase of a new Flightcom 4DX from mypilotstore was disappointing. First, they split my order so that I received the items in two separate shipments. I wasn't informed that they were out-of-stock on one of the items until the other items shipped. I would have ordered directly from Flightcom or elsewhere had I known mypilotstore was out-of-stock. It took an extra two weeks for the backordered item to arrive. Wonderful... because now instead of being able to use the items, I was overseas for two weeks in Bangkok and Sydney for company business.

This past Saturday I flew the first time since receiving all said items and it had been 42 days since my order was placed. Just my luck - the brand new Flightcom 4DX headset had a defective microphone. We tried everything... we turned the squelch all the way down, we tried it in different jacks, and we tried it alongside my other Flightcom 4DX headset. It was obvious that the new headset was a lemon right out of the box. Hey, it happens and I can understand that defective products will slip through the cracks from time to time.

What was surprising, however, was mypilotstore's poor customer service. They simply didn't give a darn. To hell with the fact that they split my order and delayed me. To heck with the fact that I work for Delta. To heck with the fact that I was overseas for two weeks and wasn't able to try this headset until I went flying for the first time just 48 hours ago. To heck with the fact that I had all original packaging, instruction manuals, and hadn't even opened the ear covers. To heck with the fact that I wanted a replacement, NOT a refund. No, mypilotstore didn't care and they weren't going to make it right for me. They were going to pass me down the chain and make me deal with the manufacturer directly for a warranty claim.

No problem. I was at the post office anyway and I could send the package anywhere. But leaning against a "30 day return policy" and management not having the appropriate discretion to acknowledge that they should step in to help their customers out is poor customer service. Why should I ever buy a headset from them ever again? Mypilotstore will take your buck and then pass the buck. I gave them an opportunity to step in, I told them that declining would result in a negative review, and so here it is.

Buyer be warned. "

report?

Is this review?… Helpful Cool Share

4/5

posted Jan-04-2012

"See UPDATE following this complaint. All issues were resolved by MyPilotStore.com

I have made various purchases from MyPilotStore.com with good success in the past. Not this time. I ordered three inexpensive headsets to be used by my passengers which will plug into a new intercom system. Since I have various passengers I like the removable and washable cloth covers and I ordered covers to go with the headsets. The salesman told me which ones to buy - Softcomm brand. When the order arrived, the covers would not fit. In fact I don't believe any covers would fit the headsets (Boswell) because of their design. I therefore asked and received permission to return the merchandise in exchange for other headsets that would accept cloth covers and asked for covers to go with them. Because of the prior experience I asked that they make sure the covers would fit before sending. Bottom line is they wouldn't do it. I received the same answer from two people and ended up cancelling the replacement headset order. Both salespeople said they couldn't & wouldn't make sure the covers would fit the headsets. I told them that to open the cloth covers you only have to pull one staple. They had already cost me about $20 in shipping and then they were not willing to pull a staple to make sure the covers would fit the headsets before sending them out. They wanted to ship the headsets and ear covers to me & let me figure out if they would work. I would rather pay more elsewhere than ship stuff back and forth trying to figure out if what they sell will go together. I cancelled my replacement order & will do no futher business with them. I now realize that all the other reviews about lousy customer service likely have merit.

UPDATE - Jan 18, 2012. Following my post of the above complaint I received an email from Corbin Glowacki, President of MyPilotStore.com who sincerely apologized for my experience. He offered to make it right and he did. I received full credit for my original purchase and an additional credit for the freight I paid to return the headsets. They tried several brands of headset cloth covers on the new sets I had chosen and sent me those that fit best along with some spare covers. The new replacement order was also shipped freight free. My issues have all been addressed. Thank you MyPilotStore.com for taking the time to resolve the prior complaint."

report?

Is this review?… Helpful Cool Share

1/5

posted Sep-21-2011

"I ordered some goods from mypilotstore.com at the start of August they asked me for an approval ( I want 'em just send 'em!) which I didnt send to them for just over a week. They then sat on the order for 14days before they shipped. I moved house at the end the month - still no package. When I called them I got lies about shipping dates even though I had invoices and credit card statements to prove the date they shipped. Now they are refusing to credit me with my payment. These guys are cowboys and charlatans. DO NOT deal with them if you want good service.
"

report?

Is this review?… Helpful Cool Share

1/5

posted Mar-10-2011

"I purchase alot of things online. I always have good luck, fast shipping times, and great customer service. I needed a new flight bag, so I purchased Brightline Bag, and used this store because the advertised FREE SHIPPING on an email I received (with no rules stating not to AK). I purchased item Feb 26th, received an email Feb 28th stating I needed to pay shipping, and by March 10th, the item hadn't arrived. I called March 10th and they said it should ship today. Very poor communication. They said they do not ship to Alaska daily because it is viewed as "international" after I spent $15 to ship it Priority Mail. I would not buy from this store again. If you want an item in a timely matter, DO NOT ORDER from mypilotstore.com! Besides, even if they don't ship daily, why haven't they at least shipped on a WEEKLY basis!

I read some of these reviews before I ordered but thought the item I am ordering is in stock. This is a very poor excuse for a business. "

This review was modified by flyakcub on March 10 2011 09:02:02 AM

report?

Is this review?… Helpful Cool Share

5/5

posted Jan-22-2011

"I am stunned by poor reviews. This has beem my preferred store for purchasing pilot supplies for more than a year. I have done price matching and returns with them with no issues whatsoever. Puzzling."

report?

Is this review?… Helpful Cool Share

1/5

posted Jan-11-2011

"My pilot store outright misrepresented their "in stock" status on a product. They never shipped an item. Not reputable."

report?

Is this review?… Helpful Cool Share

1/5

posted Sep-24-2010

"I ordered some books that value 270$ but they wrote the value of my package 2890$.
Because of that, Canada border service put about 400$ tax on my package! I had to pay 400$ more in order to get my package!
I did not want to pay tax which is incorrectly charged, so I tried to contact to MyPilotStore to solve my problem but still, no answel from them.(When I had a problem to complete payment, they sent me a kind email!)

I requested reassesment to Canada border service and now I have to wait another 2 weeks.

"

report?

Is this review?… Helpful Cool Share

1/5

posted Feb-11-2010

"MyPilotStore has a very poor return policy. If you try to work with them to return a gift that was bought but exceeds the time window for their return, they will NOT work with you. Beware when you are buying gifts or other items -- They will not be flexible !!!!!! Avoid them and buy from a different retailer. What's their solution when they won't accept a returned item? "Sell it on ebay!" What a joke."

This review was modified by mp9111 on February 11 2010 04:12:35 PM

report?

Is this review?… Helpful Cool Share

5/5

posted Aug-11-2009

"---EDIT---

Turns out since it was defective they're sending me a new one to replace the old one and including free return shipping for the defective product.

Phil with customer service was very polite and understanding in his emails.

They've provided me with tracking info and the replacement should be here by the end of the week.

Nice job MyPilotStore.com
^^ EDIT ^^
Purchased Lightspeed QFR Cross Country w/ANR Aviation Headset. Ordered monday, arrived friday. Plugged them in and no sound in the right ear. Filled out merchandise return form sunday evening, then was told I'd be sent return information within 1 business day. Tuesday now, no response. We'll see if they make me pay for shipping on their faulty piece of equipment too. Not having a phone number for customer service is thoroughly frustrating. Unless they really step of the customer service and get my exchange expidited I'm never ordering anything from here again."

This review was modified by windman33 on August 12 2009 05:01:43 PM

report?

Is this review?… Helpful Cool Share

1/5

posted Aug-19-2008

"I had to return the Item, but still waiting for my refund 2 month later.
When I did send an email about that I did not get a reply. I would not order again and will not any longer recommend this company."

report?

Is this review?… Helpful Cool Share

3/5

posted May-05-2008

"Ordered a shirt and took 2 weeks to ship, contacted them and i guess they had a problem with the printer in warehouse, the shipped it priority to compensate but I needed the shirt for work the week before and was forced to buy another one somewhere else, their customer service also lacked a bit as it would have been nice if they notified me earlier of what was going on instead of replying after i had to send them an email"

This review was modified by sailor78 on May 08 2008 04:07:05 PM

report?

Is this review?… Helpful Cool Share