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"I would not order from this Company due to their return policy. I immediately returned the merchandise that was purchased after waiting for over a week for "authorization to return" from the manufacturer. After 3 emails and two telephone calls to receive this "authorization to return", I sent the merchandise back, had to pay for the postage, and send proof of tracking to the Return Center. I then received another email from them stating that it would take up to three weeks to receive a credit - an additional three weeks to credit us back for a product they have in their hands. So now this will be almost a month to be credited for a product that could have been sent back the same day it was received and refund processed immediately on a package that was never opened. This was not a small order either as it was $497. If I would have I received customer service and the refund immediately I may have re-ordered; instead, due to the ridiculous delay, I would never order anything from this site again."
"Over one month to deliver my handles for my kitchen cabinets. Called repeatedly and constantly got answer, "Backordered" Couldn't get answer to say why. Called constantly. Kept promising delivery "next week". They took over a month to deliver. No hurry. No worry."
"I was very happy with the pulls and acrylic knobs (that look like crystal) they are Beautiful! great value!"
"we are very happy with the quaity of the brass cabinet fixtures.Thry arrived on time and look great. Our home was built over 100years ago by my wifes great uncle,so we want any fixtures to look authentic as possible."
"Iam happy with my order but I was expecting them sooner. It took9 days for the order to arrive."
"All was well with the order & right prices. Could have done a little better with communication during shipping, but it worked out fine in the end."
"I love the quality of my new kitchen pulls, they are the 1st purchase I did by shopping for an item just by the appearance online and not in person. I will definitly purchase more in the future now knowing the quality at this retailer. Also the product I received in just a few days after placing the order. "
"They delivered what was purchased, the products were just as pictured, communication was great, updates provided as to shipping info - overall just wonderful!!"
"Bath hardware accessories purchased arrived on time and function as advertised. Excellent service!"
"Easy website to follow and excellent delivery."
"I love my switch plates! They were backordered, but it was only a minimal delay of less than a week and worth waiting for. The products met my expectations and I'm now on the site looking for drawer pulls and knobs."
"The knobs ordered were prettier than the picture and just made the appearance of the TV stand I put them on. I've ordered through you before, and am going to be a repeat customer for sure. I'm hooked!"
"Product was just as advertised and came quickly, however, not as quick as the site said it would... be careful to not over promise."
"Fast shipping and an excellent quality's product. I would recommend it without a doubt. "
"My experience with this site was very good. The site itself was easy and quick to navigate, and my cabinet pulls arrived within the estimated timeframe. I did not have any returns or issues with the product, however, and their handling of those things would be important to know."
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