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  • MyFax / Protus

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    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.50/10 7.50/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

4 Customer Reviews

Rating 2/10

"We had awful experience when trying to reduce fax numbers as our needs declined. They continued to over-bill us and then offered "statement credit" after calling their billing department. We are not a bank, we had to dispute charges to get a refund. Long hold times, crappy customer service and a willingness to take advantage of customers = shame on you MyFax! We are now looking for a new provider.. "

This review was modified by goldgg on September 29 2015 09:18:29 AM

Rating 2/10


Clunky and slow system (which is why it's probably so cheap).

I mean, REALLY slow, a 5 page fax takes about 7-20 minutes to upload and process, then you wait 1-2 hours for it to get 'sent' (faxed) by them.
[I'm on fibre, with a new laptop and it's slow from wherever I tried using their service]

Like others, I had a hard time trying to cancel.
You can sign up online but you cannot cancel online or via email, the phone number(s) they gave me went to the wrong departments, subsequent numbers also went to the wrong people.

Finally got through to Customer Service and managed to cancel, but this took 30+ mins and they almost refused to cancel, just offering 'free months'.


This review was modified by FFYYHH on November 18 2014 01:07:21 AM

Rating 2/10

"I was a loyal customer with a yearly subscription for 5 years and all was well until I tried to cancel. They charged me for a full extra year and after 4 calls with 30 min wait times, they told me " Our terms of service states no refunds".
Terrible customer service.. Avoid them, there are better options out there.

This review was modified by FlatLanderSK on July 25 2014 04:37:29 PM

Rating 2/10

"Technology part is fine. Business and customer service are terrible. Extremely difficult to cancel an acoount. Tried to send emails called twice and still was charged for additional two month. Do not recommend to use."

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