1/5

posted Sep-06-2006

"First time ordering from mwave. When I placed my order, the product I was interested in was listed as being available. My cc was charged and I received an email saying the order was being processed. Several days and no update on my order. I call them to inquire about my order and they tell me they don't have inventory of this product and their online store does not know how much stock have of each product in their warehouse. I asked them when they were going to let me know? They mumble something about an email was already sent but sometimes the emails don't reach the customers immediately. I told them to cancel the order, and less than a minute later, I receive a cancellation email. They must be having a lot of problems with email or they are poor liars. A great company would say "We are sorry but we don't have good inventory tracking system and as soon as we we found out that we didn't have your product in stock we should have notified you immediately. We still value you as a customer and would like you to return as a repeat customer." However I got the "too bad and we don't care" attitude from customer service. It's too bad because it seems like this company has potential.

For sure I will not order form this company again. Bad customer service and absent online inventory tracking. Will place all my future orders with newegg from whom I have received great service the past 4 years.

I will wait and see how long it takes for them to refund my cc.
"

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1/5

posted May-13-2010

"I had a good experience with the PT-AE3000U projector (not purchased from MWave.com) for about 15 months as the picture was good.
After 1800 hours of time on the original lamp, I purchased a replacement lamp March 2010 from MWave.com and it failed 2 months later after only 225 hours. I noticed that when I originally installed it and fine tuned it, the picture was much darker and the blacks were washed out compared to the original lamp.
When it failed so soon, I contacted MWave about replacing it as it was supposed to have a 90 day warranty (still says it on the web site as of 5/13/2010). They claimed they only supported products for 30 days and that I had to go Panasonic for the further 60 day support. Panasonic said it's up to the dealer (MWave) to provide the replacement lamp. I got both parties on a conference call and all they did was to say to each other "No, it's your responsibility". So MWave and Panasonic couldn't figure out between 2 massive companies how to resolve the issue and have put the customer at the disadvantage.

Both have lost a customer for life. I had ordered many times from MWave in the past but I don't trust them nor Panasonic any more.
"

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1/5

posted Dec-14-2007

"This was my first shopping experience with MWave and I am sure it'll be the last one. They charged me for an NVidia 8800GTS 512 that was clearly listed on their website, and later on canceled my order stating that they had made a pricing error. They didn't even compensate me for keeping my money for a whole week.
I am sure many other people were ripped off too. I will refrain from using MWave in the future!!
"

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1/5

posted Dec-21-2004

"BAD! BAD! First of all, I called customer service to be sure the item was in stock and the rep assured me it was in stock. I then placed the order via the website. The next day I get this email:

"Thank you for shopping with Mwave.com! We have received your order successfully, and your credit card has been charged per the amount indicated on your invoice.

However, unfortunately we are unable to continue the processing your order. In order to ship to an address other than your billing address, we do require an authorization, as mentioned on our
website. The quickest method would be to contact your credit card company, and request them to "add your shipping address as an authorized shipping address to your account". When this is done successfully, please contact Mwave.come asap to continue the processing of your
order. You may e-mail us at richards@mwave.com for your convenience. Or you may fax your
authorization to 909-839-7683 with a copy of the front and back of your credit card, license, and
signature, authorizing Mwave.com to ship to your shipping address.

If you we do not receive a response from you within 5 business days, the order will be voided and a full credit will be issued. Thank you for your cooperation and we look forward to hearing from you soon."

Now wait a minute. You charged my card but the ITEM IS OUT OF STOCK!

Here is what the online invoice showed the next day:

"Discontinued on 12/20---PLEXTOR DUAL 12x4x16x/DVD+RW 8x4x16x/DVD-RW 48x24x48x/CDRW EIDE INTERNAL W/SW (Black) (#PX-712A/SW-BL) NO AUDIO CABLE; NO DATA CABLE; NO ADD-ON MEDIA

And below that it says:
12/21:We could not process your order at this time. In order for us to ship to other than your BILLING address.We will need to have a fax authorization sent to 909-839-7683. Please contact Processing Department at 800-466-8558 x2632 or Processing@mwave.com

THE BILLING AND SHIPPING ADDRESS WHERE THE EXACT SAME!

After calling support they said item was out of stock and a credit would be issued. Great! It should never have been charged in the first place.

BAD BAD BUSINESS!"

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1/5

posted Nov-15-2006

"BUYER BEWARE!!!! PLACE YOUR ORDER SOMEWHERE ELSE !!!

I purchased a computer monitor from this company from their website. This Monitor was represented by it's specifications to be compatable with my system. The monitor did not work and constantly displayed a screen that said "not supported"
I filed an email request immediately requesting an RMA number and saying that it did not work with my system. The very next day I called and asked if my entire purchase price would be refunded because of this problem. I was told that it would be refunded without restocking fee.
Several days later I called because after checking the status of my return I saw that they had indeed charged a $35.23 restocking fee, and I had already paid $19.20 to send it back.
I called 11-14 and spoke to Customer Service who said she would "take care of it"
The following day, the order reference did not change so I called again. This time I spoke to the "Manager" (11/15) She told me that they had "tested" the monitor and it worked, so they would not be giving me a full refund.That of course was not the issue, the issue was that the specs that were represented indicated that it would work with my system.
So, I sent an email to the company asking for a reply from H.R. who I was told was the owner. Mr.R went around and around with me, ststing that they had "tested" the monitor. Despite my repeated attempts to define to him that it had been REPRESENTED TO BE SOMETHING IT WAS NOT!!!!,he refused to be of any help at all.I told him I would contact the States Attorneys Office and that made no difference to him at all. I have since done a little checking online, and I am not the only one who has been refused a refund.I am out $54.00 on a $245.00 purchase, that is robbery and should not be allowed. Not to mention the helatious attitude of Mr.R, and the "MANAGER" (who I told him MUST be his wife otherwise he would not have her in the company because of her attitude).
It is a sad day, when internet companies can treat people however they like and get away with it"

This review was modified by Willyandboomer on November 15 2006 04:04:15 PM

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1/5

posted Nov-20-2004

"This was my first purchase from mwave. After some wide research I decided to get a Creative N200 MP3 Player and with all good ratings of mwave, I did not hesitate to get one player from them. I ordered the player on Tuesday. According to their website, it would take one business day to ship. This was really reasonable and I was happy so far. Wednesday came and no update in my status order. Ok...some delays must be expected since the shopping season in on the air. Then...Thursday...nothing. Friday arrived and I decided to call them, just to check how things were doing because my credit card was already charged (of course). One lady from customer service let me listening some San Francisco radio for 6 min. Then she told me that this player was in back order even though their homepage was still showing in stock. I had nothing else to do than cancelling (or waiting for how long ?) my order. So I did it. Their cancellation policy says that the ONLY way to do it is by email. I sent the message...hours later, someone answered my message saying that the player was actually shipped on Thursday (?!?!?). And, for something even more weird, I got ANOTHER email from them hours later saying that this player was shipped on Friday. What a mess !!! I called them and customer service said that the ONLY way to get a tracking number was to wait till Saturday to because they needed some time to update my account. Saturday came and so I called to know when my player was shipped and where it is. The same lady (Christine) said that it is impossible to give the tracking number because on weekends they do not have all personnel there (!?!?!). I have to wait until next Monday.
Well, this could be just a misunderstanding but I am really having a hard time being comprehensive with this company. By the way, I chose the 3-business day deliver service because I needed the player this weekend. Since all ratings on resellerratings.com are kinda good with this company I was unlucky, I guess. Anyway, beware that their customer service is just a mess. Sorry for the long post but this is what really happened with my order. Just a mess."

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1/5

posted Aug-25-2006

"I placed an order for XFX Nvidia 7950 GX2 for $475 and had my order cancelled for unknown reason.

This is the second time they are cancelling my order. First time it was for a different product they said they did not have it in stock. Now my order was cancelled for unknown reason.

I sent an email asking why and they replied saying that it was cancelled per my instruction. I even got an email saying "In regards to the above mentioned order, we would like to inform you that your order has been verified and is currently being processed. As a reminder, the tracking number will be sent to you via e-mail after your order has successfully shipped. Thank you for shopping at Mwave.com, and have a great day! "

If you place an order through mwave, its not garaunteed like other stores that you will receive it. They actually proved to me one of the worst stores online. I would never buy from mwave.com. If you are buying from mwave again, I would think twice.. "

This review was modified by josh64fx on August 25 2006 12:44:51 AM

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1/5

posted Nov-08-2007

ResellerRatings.com TOP REVIEWER!

"Sold me an item not instock, said in stock on website when I ordered. Never sent me a backordered email, charged my credit card and was a huge pain to get anything out of customer service."

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1/5

posted Mar-06-2006

"This vendor is a fraud...just wants to make extra money by charging a credit card and holding your money for 5 days before shipping product. That is how they provide cheap product prices. They asked for authorization for a different shipping address than billing address. They tried to confirm with someone other than my credit card issuer and gave a BS story. They said they could not confirm it, gave me a runaround and I got so frustrated I cancelled my order! They had my money for 5 days and in the end I got nothing.

While the website does indicate they require authorization for alternate ship addresses the vendor NEVER requested the contact info. for my CC company. They told me some BS about calling "my CC issuer" (they did not have the contact info.) and that the address was not on file. I heve used the same credit card for on-line purchases for over a year and the alternate shipping address has been on file the entire year! Nop otehr vendor had such a problem. SO while they indicate their requiremnents, their methods to confirm compliance are lacking to the point I am convinced it is intentional. This is not the first time this issue has been a complaint for this vendor! Just look at past reviews. If it were not intentional they would process orders differently...possibly asking for the card issuers 800 number from the reverse of the credit card to confim the ship address on file with CC Co. Buy elswhere...save yourself a headache!"

This review was modified by amcpa on March 11 2006 04:07:20 PM

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2/5

posted May-28-2004

"Ordered A Case on May 19th 2004, Failed to ship due to the credit card address (wanted shipped to he buisiness) Chenged order to a differant vendor (less paper work) and requested cancellation of order on the same day to mwave, but recieved mulitple e-mails stating the order could not ship with out address verification an I quote
"05/24:We could not process your order at this time. In order for us to ship to other than your BILLING address.We will need to have a fax authorization sent to ---------. Please contact ------- at ------ or richards@mwave.com
05/21:We could not process your order at this time. In order for us to ship to other than your BILLING address.We will need to have a fax authorization sent to --------. Please contact ------- at ------ or ---------
05/19:We could not process your order at this time. In order for us to ship to other than your BILLING address.We will need to have a fax authorization sent to ---------. Please contact ------------ or -----------
05/19:Your Shipping Address information has been changed per your request.
05/19:We could not process your order at this time. In order for us to ship to other than your BILLING address.We will need to have a fax authorization sent to ----------. Please contact ----------------- or --------------"
On every notice I recieved I either called or emailed them to cancel the order
I spoke to another rep today and he to said he would cancel the order it is now 9 Days after i requested the order to be canceled. Mwave is a great company but there fraud security is a litte bit overboard, and I am finding it is difficult to cancel orders (first order I had to cancel from them)
"

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