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RatingsRating
Full Rating Profile
    • Address: 20159 Paseo Del Prado, Walnut, CA 91789
    • Contact: customerservice@mwave.com
    • Phone: 1.800.328.5506
    • Customer Support: 1.800.251.4648
    • Business Hours: 8:00am - 6:00pm Mon-Fri
    • Fax: 909-839-7681

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

6,226 Customer Reviews

Rating 2/10
1/5
modified review posted

"This is the worst establishment. Do not buy anything from here EVER! I ordered a NEW lamp for my TV on 2/13/14 and they sent me a restored one. It had scratches, dirty and clearly was old. I emailed them twice and contacted them more than one to get a refund and I have yet to receive a response from them. Their policy says contact them within the first 15 days and they can replace it. I just want my money back. They are the worst place to shop on line. DO NOT BUY ANYTHING FROM THEM!!!"

modified review This review was modified by DLS22 on February 27 2014 05:59:47 AM


Rating 2/10
1/5
modified review posted

"I bought a 60 dollar bulb that should have lasted at least a year, was defective and bombed in less than 2 months. I was told too bad I need to pay to send it back that it's too bad it is a knock off product. Stay far away from them!!"

modified review This review was modified by misanity on June 21 2013 11:25:17 AM

Rating 2/10
1/5
modified review posted

"Supplied a Zalman external HDD case that was clearly not new with a extensively scratched face.

Given opportunity to rectify and claimed this was normal.

Happy to supply photo's and copies of correspondence to anybody interested.

Severely disappointed.
"

modified review This review was modified by fatrevvy on May 28 2013 04:06:10 AM

Rating 2/10
1/5
modified review posted

"Avoid Mwave.com like the plague. About a year ago, I purchased a lamp for my overhead Sharp projector part-way through the previous lamp's lifetime. I opened the box ten days ago when the previous lamp had clocked down to 5% and put in the Mwave replacement. A few days later, it exploded. On calling Mwave, they say that the warranty had long since expired. They claimed that this was an "inferior, generic" version of the lamp, not the genuine article and I shouldn't be surprised that it failed. Maybe they have fine print on their website that says that their products are "inferior", but I doubt it. However, prospective customers should beware. I offered to return the remains of the lamp, but they refused to consider reimbursing me and hung up on me. This is a scam outfit. Stay away."


Rating 2/10
1/5
modified review posted

"This company USED to be good. That isn't the case any more. I ordered a replacement lamp for a Toshiba DLP TV. First lamp was broken in the box. Ordered a return/RMA. Second lamp was defective and flickered. Ordered a return. They sent a shipping label by email which I printed after discussing with them. I sent both lamps back. 3 months later I get an email saying "We haven't received the RMA, and will charge your credit card if you don't call within 24 hours." I called. They proceeded to lecture me that I should have printed separate labels for each lamp from the 2 emails they sent me (I got ONE email) because "It's just common sense that you can't use the same label twice". Well, obviously you can because I did. How exactly they would expect me to know how their returns process works I couldn't say. They still show never received and will now probably charge me (I got so irritated I gave the TV away and got a new LED one so I never have to order anything from Mwave again).
"


Rating 2/10
1/5
modified review posted

"Mwave is horrible. They can keep my 50 bucks that I paid for a DLP replacement bulb. All three! Yes three bulbs they sent me were defective and went out after about a month. and get this they refuse to give me my money back and continue to tell me I am wrong when I tell them their product is defective, they won't ship a replacement bulb out until they get mine so it is a two to three week turnaround without a tv, and I am responsible to pay for shipping back to them. The flat out suck. Enjoy my 50 dollars you stole from me. I will continue these reviews on every single consumer review site that I can."


Rating 10/10
5/5
modified review posted

"Mwave always has the lowest prices and delivers on time. Always satisfied."


Rating 10/10
5/5
modified review posted

"I have purchase from this website for a few years now and the service is always improving. I am very please with their shipping service as well as the accurate items they have."


Rating 10/10
5/5
modified review posted

"Item shipped quickly and delivered on time. Works great!!!"


Rating 10/10
5/5
modified review posted

"just as advertised and packed very well. Thanks"


Rating 10/10
5/5
modified review posted

"Shipped the correct part on time at a price I consider very reasonable!"


Rating 10/10
5/5
modified review posted

"The item was excellent,on time and as presented. Thanks once again for having what I needed at an affordable price!"


Rating 10/10
5/5
modified review posted

"Awesome. They always deliver promptly and make my purchases easy."


Rating 8/10
4/5
modified review posted

"Price was great. Service was good. Part mailed on time. Part failed and was replaced at no charge."


Rating 10/10
5/5
modified review posted

"Product was faily priced. Arrived on time and now we are watching our awesome tv again. Thanks!"


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