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Store Rating and Reviews Mwave.com

Homepage: http://www.mwave.com/
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and respond to customer issues.
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ResellerRatings Elite Member
  
Overall Customer Satisfaction Rating  
Six-Month Rating: 9.36 / 10
Six-Month Reviews: 390
Lifetime Reviews: 1914

   


Lifetime Rating: 8.28 / 10
All Stores Avg.: 8.03
7.76 Pricing of Products and Services
8.94 Likelihood of Future Purchases
8.64 Shipping and Packaging
8.30 Customer Service
8.62 Return or Replacement
Show Reviews Read all 1,914 reviews below.
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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
20159 Paseo Del Prado, Walnut, CA 91789
customer support email:
service@mwave.com
phone:
800-234-3358
customer support:
800-251-4648
business hours (est):
7:00am - 6:00pm Mon-Fri

FAX: 909-839-7681


Mwave.com Advertisement
 Mwave.com Customer Reviews
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Very Satisfied
Reviewer: chriswalker (1)
Click Here to See the Profile for chriswalker

12/3/08 9:16 AM
Great experience.... I've been shopping with mwave for years and have never had a complaint. Keep up the good work.

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Somewhat Satisfied
Reviewer: ZOMBI3ZERO (1)
Click Here to See the Profile for ZOMBI3ZERO

12/3/08 2:49 AM
Mwave was happy to help when it came to getting my order. I was sad to find that one of the products I ordered was not in stock and I had to exchange it. But they ended getting me a better version of the product for cheaper. Overall I got satisfactory service.

Very Satisfied
Reviewer: stevedenesha (1)
Click Here to See the Profile for stevedenesha

12/2/08 6:06 PM
MMWAV has emailed me when order processed and when shipped everything went very smoothly. I would give them a 5 star rating.

Very Dissatisfied
Reviewer: learj (1)
Click Here to See the Profile for learj

12/2/08 4:30 PM
Horriable customer service. Had many issues with this order. I finally canceled the $1600.00 order. I would order from a more reliable company for computer equipment. Trying to save $50.00 ended up costing me $150.00. Buyer beware!

Reseller Reply    
Posted by
12/3/08 6:24 PM
Thank you for sharing your informative review, we value your feedback and want you to be completely satisfied with your purchasing experience.  
 
Please accept our sincerest apologies for any delays you experienced with your recent order. Unfortunately the original shipping address submitted, was a PO Box address. As mentioned on our site, we do require a physical address, which is why the order was unfortunately delayed. During the time the shipping issues were being resolved, and the new order was placed, 2 items went on back order for 1-2 business days. We do apologize for the inconvenience. We will make every effort to ensure all issues are resolved as quickly as possible, to avoid any potential delays in the future.  
 
If you have any further questions or concerns, please do not hesitate to contact us at service@mwave.com. Thank you for your patience and understanding.

Mwave.com
mwave_clt

Very Satisfied
Reviewer: pcturtakr (4)
Click Here to See the Profile for pcturtakr

12/2/08 4:24 PM
I've been buying from MWave for a few years now. They always have great prices and customer service.

Very Satisfied
Reviewer: glink (1)
Click Here to See the Profile for glink

12/2/08 9:04 AM
Super quick service. High quality product. Easy to install and works just perfect. I'm very happy with mwave.com and their products and service.

Very Satisfied
Reviewer: mybada (1)
Click Here to See the Profile for mybada

12/1/08 8:52 PM
Great company. This company has great price, inventories, etc. Will call service is fast and friendly. Highly recommend this company!

Very Satisfied
Reviewer: 1054243 (1)
Click Here to See the Profile for 1054243

12/1/08 3:53 PM
Mwave had what i needed for a great price and shipped within a day to give me confidence all was well too.

This review was modified by its author, 1054243, on 12/1/08 4:34 PM.

Very Satisfied
Reviewer: josephbphillips (1)
Click Here to See the Profile for josephbphillips

12/1/08 1:51 PM
Mwave did a great job. The order was shipped very quickly and arrived sooner than expected. The price was the best I could find. The item was received as ordered and works well. What else can you ask for?

Very Dissatisfied
Reviewer: Siafloyd (1)
Click Here to See the Profile for Siafloyd

12/1/08 11:07 AM
This must have been BY FAR THE WORST CUSTOMER SERVICE(or lack thereof) I have encountered in my shopping days!! I called the 800 number and spoke to some gal named GABBY (Or Gabbie, who knows) and she sounded like she didn't want to have anything to do with me or my order right off the bat. And we wonder why more and more retailers are going out of business??  
 
Gabbie,  
 
A word of wisdom: Hope your manager(s) see this and bring it to your attention (If they really care about their customers). Consider a non-sales, non-service related career since you stink at what you do....

Reseller Reply    
Posted by
12/3/08 2:26 PM
Thank you for taking the time to share your informative review. Your feedback is very much appreciated.  
 
We are deeply sorry if any of our representatives did not handle your order with the utmost professionalism and courtesy. Your business is very important to us, and it is our goal to make sure every customer has a positive shopping experience. Your feedback will be given the highest priority and we assure you that we will address your concerns, to make sure it absolutely does not happen in the future. Please accept our sincere apologies.  
 
If you have any questions or concerns, please do not hesitate to contact us at service@mwave.com. Thank you for your patience.

Mwave.com
mwave_clt

Very Satisfied
Reviewer: artsvdo (2)
User Rating: 
Click Here to See the Profile for artsvdo

11/30/08 11:42 PM
Incredibly a Good Deal! Couldn't pass up!

Somewhat Satisfied
Reviewer: flegg (1)
Click Here to See the Profile for flegg

11/30/08 4:09 PM
Website was fine, except when I chose local pickup it didn't add the $5 to my total until I was about to pay. (It was clear that another $5 would be added but it would be more convenient for the total to be updated as well)  
 
Your building needs better signs.

Very Satisfied
Reviewer: vtecnik (1)
Click Here to See the Profile for vtecnik

11/29/08 9:50 PM
quick delivery, package was very well packaged.

Very Satisfied
Reviewer: cianfam (1)
Click Here to See the Profile for cianfam

11/29/08 4:18 PM
Pleased with quick shipping, quality packaging, and excellent price. Product as described on website.

Very Satisfied
Reviewer: duckymcse (2)
Click Here to See the Profile for duckymcse

11/29/08 11:25 AM
Bought a 2GB SODIMM and 250GB 2.5" SATA HD. When to MWAVE store to pick it up without any problem.

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