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Returns are costly and a hassle
"I purchased a $23 ironing board cover from this company through Wal-mart.com. I didn't realize it was a 3rd-party seller (and would not ship-to-store), until after I placed the order. There was nothing wrong with the cover, but the color was a different shade than it appeared on the website. I contacted them by email to return it and they kept emailing me back that a had to send them a picture of the product before they would give me the RMA number needed for return. I finally called them and got the return information needed. Although the initial shipping was free, I had to pay $12 to ship it back, then they deducted a $3 restocking fee from my refund. I WILL NOT order from them again."
A 30 minute projector lamp
"The replacement bulb I ordered from Mwave lasted 30 minutes. Because I opened the shipping carton a year after I ordered, they refused to accept any responsibility. In my opinion I was shipped a defective bulb and they have an ethical responsibility to stand by their product. After I complained to them I received an email with no contact information beside the email address. I will never buy from them again."
If I could give less than 1 star I would
"This company is the worse!! They consistently sell defective product. Out of the 4 replacement bulbs ordered for our TV only one worked correctly. Their service is awful. They are so quick to take your money but never want to offer any assistance when you call them about the crappy product they’ve sent you. BUYER BEWARE!!!!!!!"
"I needed 4, 2-TB media-speed hard drives for a RAID I was planning to set up in my desktop but then the desktop died while they were on order so a few years later I got a server and put them in there, set up as RAID. The drives have worked perfectly ever since and my server now has 8TB storage."
"I recently ordered a case from Mwave.com because it was the cheapest place to order it, according to pcpartpicker.com. Not only did it take 8 business days to ship but the case that I ordered was trashed on arrival. The face plate was half torn off and is beyond repair. The side of the case also has a relatively large dent in the side. If you're about to order from mwave and are reading this review, STAY AWAY! I don't know what their return policy is but I assume I'll have to pay to ship it back for a replacement and get another faulty case in return. Save yourself the headache and order from another source that is more reliable. For my PC parts I order from Newegg, Amazon and Ncix and have never had an issue. Trust me, for the sake of your sanity."
"This is the worst establishment. Do not buy anything from here EVER! I ordered a NEW lamp for my TV on 2/13/14 and they sent me a restored one. It had scratches, dirty and clearly was old. I emailed them twice and contacted them more than one to get a refund and I have yet to receive a response from them. Their policy says contact them within the first 15 days and they can replace it. I just want my money back. They are the worst place to shop on line. DO NOT BUY ANYTHING FROM THEM!!!"
"I bought a 60 dollar bulb that should have lasted at least a year, was defective and bombed in less than 2 months. I was told too bad I need to pay to send it back that it's too bad it is a knock off product. Stay far away from them!!"
"Supplied a Zalman external HDD case that was clearly not new with a extensively scratched face.Given opportunity to rectify and claimed this was normal.Happy to supply photo's and copies of correspondence to anybody interested.Severely disappointed."
"Avoid Mwave.com like the plague. About a year ago, I purchased a lamp for my overhead Sharp projector part-way through the previous lamp's lifetime. I opened the box ten days ago when the previous lamp had clocked down to 5% and put in the Mwave replacement. A few days later, it exploded. On calling Mwave, they say that the warranty had long since expired. They claimed that this was an "inferior, generic" version of the lamp, not the genuine article and I shouldn't be surprised that it failed. Maybe they have fine print on their website that says that their products are "inferior", but I doubt it. However, prospective customers should beware. I offered to return the remains of the lamp, but they refused to consider reimbursing me and hung up on me. This is a scam outfit. Stay away."
"This company USED to be good. That isn't the case any more. I ordered a replacement lamp for a Toshiba DLP TV. First lamp was broken in the box. Ordered a return/RMA. Second lamp was defective and flickered. Ordered a return. They sent a shipping label by email which I printed after discussing with them. I sent both lamps back. 3 months later I get an email saying "We haven't received the RMA, and will charge your credit card if you don't call within 24 hours." I called. They proceeded to lecture me that I should have printed separate labels for each lamp from the 2 emails they sent me (I got ONE email) because "It's just common sense that you can't use the same label twice". Well, obviously you can because I did. How exactly they would expect me to know how their returns process works I couldn't say. They still show never received and will now probably charge me (I got so irritated I gave the TV away and got a new LED one so I never have to order anything from Mwave again)."
"Mwave is horrible. They can keep my 50 bucks that I paid for a DLP replacement bulb. All three! Yes three bulbs they sent me were defective and went out after about a month. and get this they refuse to give me my money back and continue to tell me I am wrong when I tell them their product is defective, they won't ship a replacement bulb out until they get mine so it is a two to three week turnaround without a tv, and I am responsible to pay for shipping back to them. The flat out suck. Enjoy my 50 dollars you stole from me. I will continue these reviews on every single consumer review site that I can."
"Mwave always has the lowest prices and delivers on time. Always satisfied."
"I have purchase from this website for a few years now and the service is always improving. I am very please with their shipping service as well as the accurate items they have."
"Item shipped quickly and delivered on time. Works great!!!"
"just as advertised and packed very well. Thanks"