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"I purchased a Yamaha keyboard for $80. Received it and found out that there was a key that doesn't make sound. My husband called the product support twice. They told that the item was level4 and they wouldn't accept return. My daughter who is an age of 18 first found this product on their site and I purchased it for her. The thing is that both my daughter and I did not see any word that states "level4," "used," or "needs repair" on the product page. We didn't even think it was a used keyboard. There must have been some kind of error that did not properly show the item title that states the used condition (level4, used, and/or need repair).
I again contacted the customer service via email to investigate the case, but they wouldn't admit their error. I asked to send me a screenshot or something of the exact product page that I committed my purchase to prove they stated the used condition. But they couldn't prove that they were correct, either. Still they wouldn't do anything for us. No return, no refund. What kind of a customer service is it!? I had an impression that they don't care customers once we have paid. They are not flexible at all. Sad, very disjointed, and angry. We will never buy anything from Musicians Friend. Period. "
"I ordered a brand new upright bass from their website for about $1,000.00. Whe it arrived and I unboxed it, they sent me an upright that was totally different than the one I ordered with the exception of the color. I know uprights and they sent me a cheap Chinese bass of totally inferior quality. The bass looked like a $300.00 model. I don't know if they tried to put on over on me or what, but I shipped it right back. That was a hassle becasue it has to ship freight. I used them a few more times, and I have to say the shipping can be freaking slow. I ordered a set of screws for an electric bass and had to wait almost 2 weeks to get it. I don't live in the middle of nowhere either. I'm looking elsewhere from now on."
"Been a loyal customer of Musician's Friend for a long time now. If i see a product i like that's available in MF, 99% of the time i buy it from them. Always offer affordable prices and the customer service is always pleasant.
I bought this UR28M audio interface from them. I finally got my product in the mail after it was backordered 3 times. I had to wait 2 and half weeks until i got my order in the mail. I setup this UR28M audio interface by Steinberg and enjoyed it for 3 days until it completely stopped working! I unplugged the interface from the outlet and rehooked it the next day. I noticed that the interface's button lit up and picked up some power but then died again within 3 seconds! I wasn't angry about this. This wasn't my problem. I understand there are defective products and the only thing you can do is return and exchange it for a new one or have them fix it.
HERE COMES MY PROBLEM. MUSICIAN'S FRIEND DOES NOT HAVE AN RMA DEPARTMENT!!! This is true because i got a call from them about this. What kind of an online retailer does not have an RMA department?! Especially a known company such as them?! I was stunned to hear about this. If you plan on having a defective product fixed or exchange in Musician's Friend, be prepared to be frustrated and annoyed for a looong looong time!
Anyway, I waited a week before the product arrived back to their warehouse. 2nd week comes, and not an email confirmation that says they've received the product back. I had to call to find out if they already have it. Now, i am on my third week and still, not an email from them saying if they are fixing it or going to exchange it. I HAVE TO CALL everytime i want to know what's going on. THIS IS ABSOLUTELY RIDICULOUS. It's not their fault that the product is defective of course. It's the manufacturer's fault. However, since i bought the d*mn thing from them they should at least notify me with the whole exchange/fixing process. But, because Musician's Friend claims that they don't have an RMA process. YOU HAVE TO CALL THEM YOURSELF TO FIND OUT WHAT THE HELL IS GOING ON! EVERYTIME!
I must've called at least 8 times already within this three weeks of waiting. And every time i call, i get different answers. I was told that they were gonna exchange it once the product arrives in their warehouse (another inconvenience is the lack of inventory.) But now, i was told they ARE STILL TRYING TO FIGURE OUT WHAT'S WRONG WITH IT and might take even more time to wait. This is just unacceptable. Never heard of an exchange process that takes over a month.
ALSO, good to note that Musician's Friend only accepts good reviews on their website!!! When you write an honest bad review of a certain product they reject it. Never thought a retailer i liked could scam their loyal customers.
"Great! Bought a used guitar from them. In stock, no problems, shipping was timely and well packed. UPS tracking info provided, but slow to be entered. Not really a problem, but an oddity."
"I have purchased many, many items from Musician's Friend over the last couple of years and I have had no problems with anything whatsoever. All items were received exactly as ordered. All items were very well packaged for shipping and nothing has come to me damaged. I have no experience with their customer service because I have had no problems. I was surprised to read some of the negative reviews. All I can say is my experience with Musician's Friend has been nothing short of perfect. I plan to buy many more items from them in the future. "
"My first mistake was letting my wife pay $900 for a S. Korean made Schecter guitar.
After 4 months, the guitar stopped working and was confirmed by Schecter that there are electrical problems.
I called Musicians Friend to ask for help with shipping, spoke to a manager. Since the 45 day period had elapsed, they were unwilling to help me in any way shape or form. I guess the customer is always wrong.
"I've been buying from Musician's Friend and their associated sites for a number of years. Any time there's been a problem, they have taken care of things to my satisfaction, and done so quickly. So far I've bought four guitars (three electric, one 12-string acoustic), two guitar amplifiers, and a lot of guitar accessories from them."
"My wife bought a guitar from Musician's Friend as a Christmas gift for me. Needles to say I was very pleased...until I noticed a crack on the neck near the headstock. When I called MF they were very helpful in exchanging my guitar for what I thought would be another new guitar of the same model. However, when I received the guitar the other day it was the same model but USED!! I can't believe they sent me a used guitar as a replacement when we paid for a NEW guitar. The used guitar was scratched on the back, the pickup ring was worn down on the corner, and there was a thick layer of dust on parts. When I called them to send this back, because I thought they made a mistake, they refused to exchange the guitar and said I would just have to send it back as a return. A little disapointed in this type of treatment. Probably won't be buying any more products from them in the future."
"I bought from them a few months ago and I could not be more pleased ! I live in Australia and I know for a fact purchasing products from online overseas merchants shipping rates can cost an arm. Although they did advertise free international shipping for orders over $500USD that I believe was to be false since it wouldn't apply for my online order, so I rung them up and the sales rep who couldnt't be any the more nicer said that she'd offer a refund for the shipping fee since she couldn't get it to apply on the order over the phone. I told them it was okay and didn't bother too much about it since the trouble was, I couldn't front the money up for the products + shipping fee. But going on a few days later, I was still insistent and continued to browse for items and when clicking "checkout" it revealed that I was eligible for free international shipping. So I bought a rather large range of items, from a drum kit to guitar strings. And though it came through in multiple shipments I didn't mind ! I knew it was a bargain nevertheless. I worried about the drum kit though, as it was last to ship (as the item had to be backordered) and when shipped the tracking number revealed it was uncompatible with the UPS tracking system. Since reading reviews and seeing people had the same problem, I assume that MF uses their own shipping system to save on the larger items (?) But my kit came very soon after the expected shipping date. Overall I was absolutely stoked and pleased with their products and service, and on a side note, they obviously deal with so many customers a day, things are bound to go wrong but in saying that's a minority. People are far more compelled to write reviews after a negative experience rather than having a positive encounter. Whatever it is, I will definitely purchase from them again !! :D"
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posted Apr-09-2012 
![Share](javascript:share_rating({"review_body":"I ordered a brand new upright bass from their website for about $1,000.00. Whe it arrived and I unboxed it, they sent me an upright that was totally different than the one I ordered with the exception of the color. I know uprights and they sent me a cheap Chinese bass of totally inferior quality. The bass looked like a $300.00 model. I don\u0027t know if they tried to put on over on me or what, but I shipped it right back. That was a hassle becasue it has to ship freight. I used them a few more times, and I have to say the shipping can be freaking slow. I ordered a set of screws for an electric bass and had to wait almost 2 weeks to get it. I don\u0027t live in the middle of nowhere either. I\u0027m looking elsewhere from now on.","link":"http:\/\/www.resellerratings.com\/store\/Musician_s_Friend\/comment\/1484075#comment1484075","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Musician_s_Friend.jpg","store_name":"Musician\u0027s Friend","username":"bigbaddaddy","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Been a loyal customer of Musician\u0027s Friend for a long time now. If i see a product i like that\u0027s available in MF, 99% of the time i buy it from them. Always offer affordable prices and the customer service is always pleasant. <br><br>I bought this UR28M audio interface from them. I finally got my product in the mail after it was backordered 3 times. I had to wait 2 and half weeks until i got my order in the mail. I setup this UR28M audio interface by Steinberg and enjoyed it for 3 days until it completely stopped working! I unplugged the interface from the outlet and rehooked it the next day. I noticed that the interface\u0027s button lit up and picked up some power but then died again within 3 seconds! I wasn\u0027t angry about this. This wasn\u0027t my problem. I understand there are defective products and the only thing you can do is return and exchange it for a new one or have them fix it. <br><br>HERE COMES MY PROBLEM. MUSICIAN\u0027S FRIEND DOES NOT HAVE AN RMA DEPARTMENT!!! This is true because i got a call from them about this. What kind of an online retailer does not have an RMA department?! Especially a known company such as them?! I was stunned to hear about this. If you plan on having a defective product fixed or exchange in Musician\u0027s Friend, be prepared to be frustrated and annoyed for a looong looong time! <br><br>Anyway, I waited a week before the product arrived back to their warehouse. 2nd week comes, and not an email confirmation that says they\u0027ve received the product back. I had to call to find out if they already have it. Now, i am on my third week and still, not an email from them saying if they are fixing it or going to exchange it. I HAVE TO CALL everytime i want to know what\u0027s going on. THIS IS ABSOLUTELY RIDICULOUS. It\u0027s not their fault that the product is defective of course. It\u0027s the manufacturer\u0027s fault. However, since i bought the d*mn thing from them they should at least notify me with the whole exchange\/fixing process. But, because Musician\u0027s Friend claims that they don\u0027t have an RMA process. YOU HAVE TO CALL THEM YOURSELF TO FIND OUT WHAT THE HELL IS GOING ON! EVERYTIME!<br><br>I must\u0027ve called at least 8 times already within this three weeks of waiting. And every time i call, i get different answers. I was told that they were gonna exchange it once the product arrives in their warehouse (another inconvenience is the lack of inventory.) But now, i was told they ARE STILL TRYING TO FIGURE OUT WHAT\u0027S WRONG WITH IT and might take even more time to wait. This is just unacceptable. Never heard of an exchange process that takes over a month.<br><br>ALSO, good to note that Musician\u0027s Friend only accepts good reviews on their website!!! When you write an honest bad review of a certain product they reject it. Never thought a retailer i liked could scam their loyal customers. <br><br>","link":"http:\/\/www.resellerratings.com\/store\/Musician_s_Friend\/comment\/1436759#comment1436759","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Musician_s_Friend.jpg","store_name":"Musician\u0027s Friend","username":"lorenzo0526","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great! Bought a used guitar from them. In stock, no problems, shipping was timely and well packed.<br>UPS tracking info provided, but slow to be entered. Not really a problem, but an oddity.","link":"http:\/\/www.resellerratings.com\/store\/Musician_s_Friend\/comment\/1430901#comment1430901","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Musician_s_Friend.jpg","store_name":"Musician\u0027s Friend","username":"bo3bber","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have purchased many, many items from Musician\u0027s Friend over the last couple of years and I have had no problems with anything whatsoever. All items were received exactly as ordered. All items were very well packaged for shipping and nothing has come to me damaged. I have no experience with their customer service because I have had no problems. I was surprised to read some of the negative reviews. All I can say is my experience with Musician\u0027s Friend has been nothing short of perfect. I plan to buy many more items from them in the future. ","link":"http:\/\/www.resellerratings.com\/store\/Musician_s_Friend\/comment\/1289227#comment1289227","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Musician_s_Friend.jpg","store_name":"Musician\u0027s Friend","username":"Starbull","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My first mistake was letting my wife pay $900 for a S. Korean made Schecter guitar.<br><br>After 4 months, the guitar stopped working and was confirmed by Schecter that there are electrical problems.<br><br>I called Musicians Friend to ask for help with shipping, spoke to a manager. Since the 45 day period had elapsed, they were unwilling to help me in any way shape or form. I guess the customer is always wrong.<br><br>","link":"http:\/\/www.resellerratings.com\/store\/Musician_s_Friend\/comment\/1239743#comment1239743","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Musician_s_Friend.jpg","store_name":"Musician\u0027s Friend","username":"bawhitney","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Customer service is horrible. Don\u0027t expect any help if your order is wrong. YOU are on your own if you order from them.","link":"http:\/\/www.resellerratings.com\/store\/Musician_s_Friend\/comment\/1231373#comment1231373","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Musician_s_Friend.jpg","store_name":"Musician\u0027s Friend","username":"Revdup2","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027ve been buying from Musician\u0027s Friend and their associated sites for a number of years. Any time there\u0027s been a problem, they have taken care of things to my satisfaction, and done so quickly. So far I\u0027ve bought four guitars (three electric, one 12-string acoustic), two guitar amplifiers, and a lot of guitar accessories from them.","link":"http:\/\/www.resellerratings.com\/store\/Musician_s_Friend\/comment\/1172705#comment1172705","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Musician_s_Friend.jpg","store_name":"Musician\u0027s Friend","username":"katillac","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My wife bought a guitar from Musician\u0027s Friend as a Christmas gift for me. Needles to say I was very pleased...until I noticed a crack on the neck near the headstock. When I called MF they were very helpful in exchanging my guitar for what I thought would be another new guitar of the same model. However, when I received the guitar the other day it was the same model but USED!! I can\u0027t believe they sent me a used guitar as a replacement when we paid for a NEW guitar. The used guitar was scratched on the back, the pickup ring was worn down on the corner, and there was a thick layer of dust on parts. <br>When I called them to send this back, because I thought they made a mistake, they refused to exchange the guitar and said I would just have to send it back as a return.<br>A little disapointed in this type of treatment. Probably won\u0027t be buying any more products from them in the future.","link":"http:\/\/www.resellerratings.com\/store\/Musician_s_Friend\/comment\/1172463#comment1172463","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Musician_s_Friend.jpg","store_name":"Musician\u0027s Friend","username":"Lorenzota","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I bought from them a few months ago and I could not be more pleased ! I live in Australia and I know for a fact purchasing products from online overseas merchants shipping rates can cost an arm. Although they did advertise free international shipping for orders over $500USD that I believe was to be false since it wouldn\u0027t apply for my online order, so I rung them up and the sales rep who couldnt\u0027t be any the more nicer said that she\u0027d offer a refund for the shipping fee since she couldn\u0027t get it to apply on the order over the phone. I told them it was okay and didn\u0027t bother too much about it since the trouble was, I couldn\u0027t front the money up for the products + shipping fee.<br>But going on a few days later, I was still insistent and continued to browse for items and when clicking \u0022checkout\u0022 it revealed that I was eligible for free international shipping. So I bought a rather large range of items, from a drum kit to guitar strings. And though it came through in multiple shipments I didn\u0027t mind ! I knew it was a bargain nevertheless. I worried about the drum kit though, as it was last to ship (as the item had to be backordered) and when shipped the tracking number revealed it was uncompatible with the UPS tracking system. Since reading reviews and seeing people had the same problem, I assume that MF uses their own shipping system to save on the larger items (?) But my kit came very soon after the expected shipping date.<br>Overall I was absolutely stoked and pleased with their products and service, and on a side note, they obviously deal with so many customers a day, things are bound to go wrong but in saying that\u0027s a minority. People are far more compelled to write reviews after a negative experience rather than having a positive encounter. Whatever it is, I will definitely purchase from them again !! :D","link":"http:\/\/www.resellerratings.com\/store\/Musician_s_Friend\/comment\/1155381#comment1155381","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Musician_s_Friend.jpg","store_name":"Musician\u0027s Friend","username":"CounterRevolution","rating":"5"}, "single");){kind=link}
"I purchased a Yamaha keyboard for $80. Received it and found out that there was a key that doesn't make sound. My husband called the product support twice. They told that the item was level4 and they wouldn't accept return. My daughter who is an age of 18 first found this product on their site and I purchased it for her. The thing is that both my daughter and I did not see any word that states "level4," "used," or "needs repair" on the product page. We didn't even think it was a used keyboard. There must have been some kind of error that did not properly show the item title that states the used condition (level4, used, and/or need repair).
I again contacted the customer service via email to investigate the case, but they wouldn't admit their error. I asked to send me a screenshot or something of the exact product page that I committed my purchase to prove they stated the used condition. But they couldn't prove that they were correct, either. Still they wouldn't do anything for us. No return, no refund. What kind of a customer service is it!? I had an impression that they don't care customers once we have paid. They are not flexible at all. Sad, very disjointed, and angry. We will never buy anything from Musicians Friend. Period. "