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Musician's FriCoupons
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 4.77/10 4.77/10
    Chance of future purchase: Rating 1.67/10 1.67/10
    Shipping & packaging: Rating 3.00/10 3.00/10
    Customer service: Rating 2.29/10 2.29/10
    Return/Replacement policy: Rating 3.75/10 3.75/10

232 Customer Reviews

Rating 2/10
1/5
modified review posted

"I've received a sudden letter from Caine & Wiener, a debt-collecting company, stating that I owe Musician's Friend a 201$!, Although I've never bought anything on credit from them, and I've been their customer for years.
After asking them to resolve this issue,They still refuse to resolve anything, saying that "there's nothing they can do about it", and asking me to resolve it myself with Caine & Wiener.(who also insist that I've to pay the specified due).
Make sure not to deal with them again, even for a single time, or you may find yourself receiving an annoying letter asking you to pay a debt you haven't taken!
"

modified review This review was modified by Halloweening on January 26 2015 01:30:54 AM


Rating 2/10
1/5
modified review posted

"These guys won't honor their "Lowest Price Commitment" that states "We'll beat any verified price from any authorized US dealer for the identical new item up to 45 days from purchase".
Apparently, the deal I found was too good and they didn't want to beat it. First they told me that the other retailer wasn't an authorized dealer so they couldn't help me. The retailer was listed as an authorized dealer on the manufacturers website, so I sent them the link. Then they told me that the other retailer needed to have a storefront. So, I sent the other retailers storefront address (which was also on the manufacturers website). After that, they just ignored me and wouldn't reply to my emails until I threatened to contact the FTC. Then they gave me a price that did beat the other retailer by a couple of dollars, but they would not provide information on how to redeem that price and check out with Paypal. The last couple emails I've sent asking for more information have gone ignored. So, bottom line is they will not honor their advertised policy. What really pisses me off is that I spent $7159.94 with them since August 4, 2007 and they're willing to lose a customer over a price match of $74. The item was a TC Electronic G-Major that they had listed for $469 and I found it for $394.99 at Pitbull Audio in California. The hell with them, they'll never get another penny of my money.
"

modified review This review was modified by matthewl0799 on January 24 2015 06:47:45 PM

Rating 10/10
5/5
modified review posted

"I have ordered about $2000 worth of gear and not one thing was defective. From drums and cymbals, to guitar pedals.. This place rocks. I called in and asked for a discount in which they worked out a great deal for me. I had recently been robbed and finding the money to make a purchase seemed quite hard.. So when I had the money MF hooked me up. I appreciated that. I have not had one problem to date with this company. When they sent me a extra $9 drum part, I wanted to return it but they just told me to keep it for the hassle. Great company. "


Rating 2/10
1/5
modified review posted

"Ordered a high priced Gibson guitar along with a 2 year warranty ($300). The guitar was flawed and MF would not honor the warranty because they claimed it was still under manufacturer's warranty. Why did they offer the warranty then in the first place? Now I have to ship it back to Gibson at my cost and see if they honor their warranty. Not pleased with MF's customer service at all."

modified review This review was modified by WCA1227 on December 30 2014 01:16:57 PM

Rating 2/10
1/5
modified review posted

"Really dissatisfied with my ordering experience with MF. I ordered a Gibson Hummingbird Pro that was on sale and was a great deal. I had been checking MF for at least 4 weeks given that I have bought other merchandise from them and it went smoothly. All seemed well until I received an email about 6 hours after I placed my order that said that the serial number guitar that I ordered was already sold but there were several left. I then contacted them and asked which ones were left. At first the rep kept evading my question, offering a more expensive guitar as an alternative. After asking several times, the rep said that all 6 had been sold and that their website had not been updated. Here's the thing though... just the day before the page did not have the sale price. In less than 18 hours someone had accessed the page and updated the price yet, not the number that was left nor the banner that says: In stock and ready to ship! I a completely dismayed with this and will never buy from MF again. "

modified review This review was modified by menardst on December 26 2014 10:38:02 PM

Rating 2/10
1/5
modified review posted

"Ordered a NEW amp on Thanksgiving day. Kinda a Christmas Present to myself. Head arrived defective. They sent me one someone already returned. Cabinets backorder date was 12/6/14. Now its in the middle of January. Canceled order and sent back head. A week since they received it, and still no refund. Almost all their salesman dodge you. Wont return my calls or emails. I am not mean or cursing. Always getting stuck with a new person. TOTAL NIGHTMARE. BELIEVE THE BAD STORYS! bought my first amp from MF 15 years ago. They are not a good company to deal with anymore. I ordered mine during 15% off and it is worth the extra money to go somewhere else."

modified review This review was modified by dickdangerous on December 17 2014 06:27:01 PM

Rating 2/10
1/5
modified review posted

"I went on line to purchase and Epiphone Les Paul Custom Pro. I entered the 15% discount code and received a message that the discount doesn't apply to this piece of equipment. So I went to read the discount exclusions. They are as follows: "Only one coupon may be used per transaction. Not valid on past purchases. Coupon is valid on select products only and does not apply to: Stupid Deal or On Sale products, Restocks, Gold Coverage, AppleCare, Gift Certificates." This guitar was not a stupid deal, onsale, a restock, etc....

So I contacted them by online chat. I explained that the exclusions did not apply to the Epiphone guitar I was going to purchase. He then gave me a list of over ten manufacturers which were not covered by the discount. I asked him why this wasn't specified in the ad or in the exclusions. He hung up on me.

You want great service and lower prices than Musician's Friend, buy at SWEETWATER MUSIC. I have been dealing with them for over 15 years and any problem I may have encountered, they took care of right away. More importantly, SWEETWATER MUSIC doesn't bait and switch. What you see is what you get.
"


Rating 2/10
1/5
modified review posted

"Good and Bad. Got a great deal on an Epiphone es339 Ultra.
Recieved on time. So far so good. Opened box and found cracks in the finish where the nut meets the neck. Not just small cracks but very noticeable cracks. I'm sure they were caused by whomever in China put the nut in.so they replaced the guitar promptly. Second guitar recieved withy he same issue , though not as bad as first. Who as fault? Is it Epihones poor quality control? Is it Musicians Friends ? Are they knowingly selling seconds when they say they are not? I would give MF the benifit of the doubt except for all the negative reviews they have. Spotty but From now on I'll buy elsewhere,deal or not.
"

modified review This review was modified by rob_mon on December 21 2014 08:37:22 AM

Rating 2/10
1/5
modified review posted

"This is a terrible company, period. Unfortunately, there are a few really good guys working there, but the overall company is out for one thing - to take your money, and then abandon all responsibility after that, from horrible packing to even worse shipping services. They simply don't stand behind the products they sell. Almost everything I've ever ordered from them has arrived damaged. Sure, they will return everything, but why not take more care before it ships out? We'd all save more money that way. I give up on this company, after many years of trying to give them more chances."

modified review This review was modified by weve1272 on December 12 2014 06:00:28 PM

Rating 2/10
1/5
modified review posted

"Horrible experience twice. Both experiences were guitar purchase. The guitar I bought was on sale and arrived with damaged frets. Basically when I wrote an email about the issue the guitar had they tried to tell em different stories: We can't exchange because your payment was through paypal. When I called the other story was that: we don't have that model on stock which was later a lie. "

modified review This review was modified by shredhero on October 24 2014 09:21:13 AM

Rating 10/10
5/5
modified review posted

"I have to laugh reading these reviews. I have literally purchased thousands of dollars or gear, almost all new, and have NEVER had one problem. Never! Over the last four years. Just some of the stuff we bought:
Fender MIM Strat;
Martin OM;
Ibanez Mikro bass;
Luna Peace guitar;
Traveler Escape guitar;
Jasmine guitar;
Fender Frontman amp;
Peavey Max 185 bass amp;
Blackstar combo tube amp;
Fender travel amp;
Provia keyboard, etc.

As well as:

Drum set, high hat, E practice pad, sticks
Tuners, capos, strings, cleaning supplies, straps, tools, books, string winders, cases, gig bags, picks, music stands, pedals, cables, a microphone, iPad interfaces, etc. Even used pickups (Fender CS 69s).

I have NEVER, never had any trouble with MF. They beat every price, every time. And right now, they are even replacing the amp that I ordered when I ordered the wrong one. No shipping fees being charged either way. No restocking fee even though I opened it and played for five minutes. Even when the 15% code doesn't work, if you call or chat they will give you a code that does work. And if they can't give you the code, they will give you free stuff equal to the money that you would have saved. I actually don't know how they stay in business with such low prices, etc.

No, I'm not an employee. I doubt MF cares if I write this review. I'm just a guy with literally 12 pages of orders over the last four years.
"


Rating 2/10
1/5
modified review posted

"This company is full of liars. There was a credit card promo but this company would not let me use it, they claimed that the number I gave did not match my card company's records, which is BS because it's NEVER happened with ANY other merchant in five years, and I haven't changed numbers in almost a decade.

I updated my cc anyway, then asked them to redo it. They said ok on phone, then nothing. I chatted online a few days later and they said that it was authorized but for some reason wasn't updated. I said fine just do it. Nothing for days, I send them another message and this time they simply cancelled my order.

And this was no fluke--my wife placed a similar order and they made up b.s. about how the credit card wasn't going through but they'd take a bank transfer. She said no, but could she give them the card number again over the phone. They refused and demanded a bank account number. AS IF we would give these crooks a bank account number!

Basically the company tried to weasel out of actually honoring their promo via my card company. I can't recommend these liars and will never do business with them again. Plus their prices usually suck anyway.
"

modified review This review was modified by victimizedbycrummycompany on August 10 2014 11:08:34 PM

Rating 4/10
2/5
modified review posted

"I'm very unhappy about the way this company treats its customers. I've ordered a ton of things from MF over the last several years. Most recently I ordered a Q4 Zoom audio/video recorder for an upcoming gig which was advertised as new. The item arrived in packaging with tape on the outside that said "QA INSPECTED." Sure enough, the item was defective and split my test session recording into several segments. The recordings would stop midway through songs and start a new recording! I did speak with MF personnel and they have agreed to send me a new item after informing me that it was "clearly" advertised as used. Not true! Images of the item on the website were all from the manufacturer and nothing indicated that it was used. I received no apology. This is a huge inconvenience as I have an upcoming gig and wont have a way to record.

Also, last year, I ordered a guitar tuner. The item arrived broken in half and was placed in a plastic, ziplock baggy. They sent a new one but this is downright insulting as a customer. I wrote the guitar tuner off as a rogue incident but I know now that this is the way this company does its business. Beware if you need an item quickly. Merchandise is advertised as new but that may not be what you receive in the mail. They will replace defective items but this won't help you if you need something reliable in a pinch. You'll also be required to return items to the company which is an added inconvenience. I'm taking my business elsewhere.
"

modified review This review was modified by LongboardTokyo on August 02 2014 04:06:44 PM

Rating 2/10
1/5
modified review posted

"I bought a Luna Guitar for my wife on November last year and I have to wait for almost a month to get it. I waited just because I needed for Christmas. It wasn't a good experience having to wait so long for the item to arrive.
On June I bought a Ukulele and I recevied an email saying that is a back order and I have to wait until mid July. After three email they reply saying that is expected to ship on August 15th.
MF has a very competitive prices but customer services is the worst and the delivery time is their weakness, so I decide not to buy from MF never again.
"

modified review This review was modified by jacob66 on July 18 2014 10:07:09 AM

Rating 2/10
1/5
modified review posted

"Bad Business all the way around! I purchased what was supposed to be a new Tone King Sky King Amplifier. Item arrived poorly packed and without it's original packaging. After it's first use it was extremely obvious there was something wrong with the $2995 amplifier. Contacted Musicians Friend to find that the item all though listed as new was indeed used. Tone King has dropped them as an authorized dealer and the estimate on a replacement was over 6 weeks. Still waiting on the entire refund. Poor way to conduct business. Long time buyer moving on to a more reputable dealer. "

modified review This review was modified by Dammc71 on July 12 2014 09:21:32 AM

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