visit music123.com »
"If you have another option buy elsewhere. I purchased an item on 10/19 and my card was charged twice. I called several days after the order when I noticed the problem and they told me to wait a day because sometimes the banks pre-authorize your card and then put the money back..but this wasn't the case. Basically, my card was pre-authorized two times but the amount was only reconciled back to my account once. When I spoke to customer service they told me they had to turn it over to their "verification" manager who would try to get the extra pre-authorization refunded but it could take 3-5 business days. So basically I have $300 being held hostage for something that was clearly a mistake on their part.I always order from Sweetwater and have never had a single issue with them. The only reason I ordered from someone else was because it was a discontinued item that Sweetwater didn't have in stock anymore. Lesson learned. Music123 will never see another dime of my money again."
"WATCH OUT FOR THESE GUYS. Ordered a small audio board. Decided it wasn't the right one. Called to return the unopened item. Customer service said "There is downloadable software in that item so no returns. I'm having to go through Amazon and file a dispute with VISA.... "
"The shipping is slow, and the returning polity are worst. You need to pay extra money for shipping back... I prefer Sam Ash better."
"I'm very unhappy with the order process I recently went through. I ordered a used (but expensive) item on 9/17/13. The web site stated that my order would be shipped within 24 to 48 hours. Then I got an email stating my item had been backordered. The order status on the website said the same thing. I called and the rep at Music123 agreed this did not make sense since this was a used item. He said it was being shipped. Then on 9/24 with no change on the order status on the website I emailed and called again. They finally responded that the order was still yet to be shipped. I emailed again and asked why the delay? They never responded. A shipping label was finally created on 9/24, and I finally got the item delivered on 9/30. It was in OK condition, but was extremely dirty! They obviously couldn't be bothered to clean it before they sent it. The lesson I learned is that I should have paid attention to the negative ratings they had already received on resellerratings.com and never done business with them in the first place. I had ordered the item in plenty of time for it to arrive for a couple important weekend gigs, but thanks to Music123's screw-up that did not happen."
"I ordered an acoustic guitar case from Music123 via Amazon. The product arrived amazingly fast, well packaged and in excellent condition."
"I've purchased about five items from Music123 in the last year or so. Every order came fast to my door and in perfect order. The last item purchased was the Rogue violin bass. I was a little concerned about this order, but it came in three days in perfect condition. Who ever packed it did a great job! I've never had to call their customer service so on this I have no opinion."
"Worst customer service. Ordered cheap guitar, never received. Refused replacement or refund. Customer service lied and said package received."
"I want to say a good thing for Music123. I bought a Fender 2012 American Standard Precision Bass V and it was sold as "Used" because it was a return without the original box and they could not charge full new price. Not a second, if you were wondering. Just a box? No big deal with me, I was going to play the bass, not the box anyway. So, it comes well padded in their own box with all hang tags and strap and cord, all the stuff was there. The bass is great, but that is not the purpose of this review. They described it very well, shipped very quickly and lost money because of a technicality I would have missed. So, very happy with them. I have bought thousands of dollars of gear in the last five years but this was the best deal of all. "
"BUYER BEWARE! I don't recommend you spend your money with Music123. I'm sharing my experience to warn unsuspecting consumers of the kind of business Music123 is running. I purchased a Voodoo Lab Ground Control Pro sold by Music on BUY.COM. The first time I purchased it my order was cancelled without explanation. The site said to contact the seller so I called Music123. After some time on hold they had no explanation and said I had to call buy.com and ask them. When I called buy.com they said the seller cancelled it. I re-purchased the item with another method of payment. The price had gone up $5 but was still good so i didn't complain. Everything looked okay and there was shipment tracking information,etc. But, when the item arrived it was a TOTALLY DIFFERENT piece of gear, a much less expensive item.Naturally I emailed and called and tried to straighten it out. Long story short: They will accept a return on the incorrect item, but THEY WILL NOT SHIP THE ITEM I PURCHASED! In fact, they changed BUY.COM to say it is out of stock.Folks, this is good old fashioned bait-and-switch just like the sleazy used car dealers used to do. I don't support businesses with shady business practices, and I would hope you do likewise. "
"I've recently noticed Music123 is using false and misleading advertising to tempt shoppers to buy from them.They claim to have a price guarantee and display a price comparison box on their site for this purpose.What I've noticed is that the prices they compare to are always more expensive or equal to their price.In addition they compare non similar products and claim they are cheaper.This is misleading and is bad practice.I wrote to them about this but never heard back. It just comes to show what desperate measures some retailers will make to make a sale. Lie!!!!!!I would think twice before purchasing anything from music123.com.John"
"placed an order for 523$, they have cancelled, because my information do not match up, when i checked i had everything right, i called them again, they said sorry and gave me another order #, i waited 2 more days, nothing again, called them talked with 3 people, no resultsso bad customer service, so bad service at all, you have to be a very silly to buy anything from themeverytime when you talk with some one they saying "sorry its our company policy, sorry its our company policy" "
"Do not buy from them they keep your money than cancel your order."
"I thought everyone thinking of doing business with music123.com should hear my story before ordering anything from them.I ordered from the music123.com website on February 1, 2012 a $1495 Kremona classical guitar listed as in stock and ready to ship. This was charged to my VISA when I placed the order. I received a confirming email from them, but not till February 6, saying the item had shipped. Four days go by and the UPS shipping status on the UPS website had not changed. When I checked with music123 several times by phone, their people could not explain what was going on. UPS indicated that they had received package information electronically and a label had been created, but did not have the item in their possession.On Friday February 10, I told music123 by phone I would give them a couple more days but would cancel the order if they could not explain this shipping snafu, but they insisted the problem was with UPS. I received an email from them on Sunday, February 12, saying “UPS had returned my order and that my VISA account had been credited.“ Funny, but where I am, UPS doesn't even run on Sunday. I responded to the email thanking them and assuring them this was my first and last order with music123.com. Then as a response, I guess through some employee of music123's idea of a joke, they had the nerve to send me an email with the subject line “ We Love Our Customers – Double Loyalty Points”, which I promptly trashed. When I checked with my credit card company, the charge was never placed on my account until February 7 – nearly a week after placing my order and a day AFTER they say the guitar had shipped. What companies like this do you know of that would ship something to someone before they had paid for it? Today is February 14th and the last I checked, the refund posting to my credit card has still not been made by music123.comBuy from someone else. I believe these folks flat lied to me. Why? Don't know. If I were one of their upper managers, I definitely would not tolerate these kinds of fishy lost sales and would find out what smarta$$ emailed me their loyalty points email. They need to know of the arrogant attitude their employees are projecting.I know these folks are huge and don't give a damn about one customer out of zillions, but they should think about what happened to Circuit City and other such arrogant corporate entities that thought they were too big to fail. A lot of that same thinking rendered their big box store employees unemployed and hungry. I predict the same thing will eventually happen with these Big Guys if they stay the present course. Are you listening Greg Trojan? Disgusted with music123.com In Almost Heaven "
"I placed an order w/ Music123.com this month. The item was listed, backordered til 9-9-11, on 9-9, received an email that the item was backordered til 9-11...on 9-12, til 9-15, on 9-15 delivery scheduled for 9-20-11. No order received by 9-22-11, so called the phone # listed. The item was on backorder until March 2012. I do not recommend dealing w/ this company. I wasted so much time on a item dealing w/ them. I will NEVER! order anything else from them. What a waste of time."
"Ordered a 8-switch Power Center from them via eBay on August 14, 2011 only to find them having canceled my order August 15th. This wouldn't have been so bad if they would have done the process properly and actually provided either a reason why it was canceled and how to remedy or an immediate refund, but in this case neither was provided. It took 5 separate support tickets to finally get an answer as to why the order was canceled (despite being set up to sell on eBay, apparently the billing address provided for me during paypal checkout was 'insufficient'). It took contacting yet another customer service agent and threatening to file a charge reversal before they finally issued a refund.On the note of their customer service, it was easily one of the worst I have ever dealt with. Their policy seems to be to simply quote a line of text from the FAQ on the website then mark the ticket as 'solved' regardless of whether or not the quoted information even related to the question being asked.In summation although their eBay feedback is seemingly overwhelmingly positive, when things do go wrong with ordering from this company it quickly becomes a nightmare. Avoid if any alternatives are available."
Share your shopping experience and interact with1,963 participating stores,
write a review!
Follow us & win cool gear:
"How holiday shoppers can beat web scams..."