5/5

posted Dec-06-2011

"Ordered a high end Martin acoustic guitar at 15% off on a "Rockin' Santa Sale". Due to cold weather at the time, they agreed to ship free UPS 2 Day Air. I received my Martin as expected and on time. Guitar had a couple "issues" that need some luthier attention. Debated on keeping or returning the guitar. Music123 emailed me a return UPS shipping label, no hassle, and understood my concerns. I couldn't bring myself to send this beautiful guitar back, but it needed a couple issues squared away. Nearest Martin repair center is an hour and a half away... I called Music123 for the next day and explained that it was killing me to have to send this beautiful guitar back, but it needed a little love from a Martin authorized service center to make it perfect as it should be. I asked for an additional 5% discount. The customer service rep was very understanding and courteous. She put me on hold, came back and agreed that they would give me an additional 5% off and to keep the receipt for any repair work. That if repairs ran more than that, then to call them back and see what they could do for me.
I give Music123 HIGH MARKS! They went above and beyond and it was a very pleasant experience.
I wanted to write this review because people who are angry tend to complain but folks who are pleased usually go about their merry way. Not this guy. I owe Music123 a review from a happy customer!"

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1/5

posted Nov-29-2011

"They resell used (and abused) items as new. Pure and simple."

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1/5

posted Sep-22-2011

"I placed an order w/ Music123.com this month. The item was listed, backordered til 9-9-11, on 9-9, received an email that the item was backordered til 9-11...on 9-12, til 9-15, on 9-15 delivery scheduled for 9-20-11. No order received by 9-22-11, so called the phone # listed. The item was on backorder until March 2012. I do not recommend dealing w/ this company. I wasted so much time on a item dealing w/ them. I will NEVER! order anything else from them. What a waste of time."

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1/5

posted Aug-16-2011

"Ordered a 8-switch Power Center from them via eBay on August 14, 2011 only to find them having canceled my order August 15th. This wouldn't have been so bad if they would have done the process properly and actually provided either a reason why it was canceled and how to remedy or an immediate refund, but in this case neither was provided.

It took 5 separate support tickets to finally get an answer as to why the order was canceled (despite being set up to sell on eBay, apparently the billing address provided for me during paypal checkout was 'insufficient'). It took contacting yet another customer service agent and threatening to file a charge reversal before they finally issued a refund.

On the note of their customer service, it was easily one of the worst I have ever dealt with. Their policy seems to be to simply quote a line of text from the FAQ on the website then mark the ticket as 'solved' regardless of whether or not the quoted information even related to the question being asked.

In summation although their eBay feedback is seemingly overwhelmingly positive, when things do go wrong with ordering from this company it quickly becomes a nightmare. Avoid if any alternatives are available."

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3/5

posted Jun-30-2011

ResellerRatings.com TOP REVIEWER!

"I ordered a light stand and it was packaged so poorly that the plastic brackets were broken and rendered the stand unusable. I called them up as soon as i received it and in short, they shipped a new replacement and said to discard the broken one. This was due to poor packaging, you could hear everything banging around in the box as it was delivered. I placed a seperate order a week later, and thankfully the dj laser light wasn't broken, but with such a fragile item you would think they would add a little more packing material. Someone needs to speak with whoever is in shipping and have them do a better job. The CSR was nice and shipping times were good though. "

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1/5

posted Apr-09-2011

"Very Bad service
They sent me the wrong product and then would not even agree to send what I bought!
DO NOT BUY FROM MUSIC123 EVER!!!!!
DON'T EVEN THINK ABOUT IT"

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1/5

posted Mar-11-2011

"Used their price match on a Lanikai ukelele, was $75 elsewhere so they quoted me $72.10. Just ordered it by itself, used Paypal, everything looked good, I saw the transaction on my Paypal account. Then, the order got cancelled, I called and was told that there was some mix up with Paypal. Bogus!! They just didn't want to sell it at that price. First time shopping there. Never shop there ever again. Telling all my friends to stay away."

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5/5

posted Jan-11-2011

"I ordered four Harmonicas. Nice web site, easy to use, with a better selection than most music retailers. For Harmonicas, what I was buying, that meant a pretty complete selection of Hohner, Suzuki, Lee Oskar, and Hering. But they have a good selection in other areas as well, guitar, drums, keyboards, recording equipment.

They shipped promptly, notified me, provided a tracking number and link, I was able to check the status of my order easily at all times. Everything arrived timely and in good condition. And shipping in this case (and many cases in the US) was free.

Altogether, between the selection, competitive prices, the quality of service, plus the confidence of knowing the site is operated by Zapf's Music, a well established retailer, I'll be ordering here again.


"

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1/5

posted Dec-11-2010

"Stay far away from this company. So much has gone wrong sicn eI ordered that I will probably miss some key points in writing about it.

At first they didn;t want to honor their price match guarantee. After a talk with a rude CSR, i asked for a higher up and spoke to a guy that approved the PM. Order was shipped and they billed my card. i waiting a week and a half and still no packages. I contacted them and fed-ex numerour times (they said it was shipped fedex). it turned otu that some third party freight carrier that I never heard of had my shipment and my itmes were in their warehouse becuase music123.com didnt give them my telephone number to make contact for delievery. I finally straightened that out and then started looking throug thr large order of guitars I purchased. Five were previously used and one of the five had a cracked neck. I contacted music123.com about it and they said the guitars were discontinued so I came up with a fair figure for me to accept the used guitars and keep them. The only thing music123.com will do is a low amount and only as a credit (as if I created the issue). I have been going back and forth with them numerous times and they are still trying to pull stunts with me. I asked for guitars of equal vaue (post pm) but they said they cant do that because after my PM, I didnt pay that same amount. they dont get it... they offered the guarantee on their website. i didnt tell them to make up that rule. I'm still going back and orth on this as i write this. I am going to contact the guitar maker and tell them what music123.com is doing to ruin their name (selling used gear as new). I am also going to contact the credit card and dile a chargeback soon if ths isnt taken care of. As stated, I am asking for a VERY fair amount to be credited. I dont want in house credit because I will never shop with them again. They really suck bad. Very unprofessional, non caring, cocky, etc. STAY FAR AWAY!!!!!

I also had other items on backorder that they cancelled without notice or reason.

They are like the kid that took the ball away form everybody on the playground and wondered why they werent like very much at the end of the day."

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4/5

posted Dec-11-2010

ResellerRatings.com TOP REVIEWER!

"Writing this review is almost the same as writing one for Musician's Friend, Guitar Center etc since they are the same company and ship out of the same warehouses. Prices do differ and from that you can get a better deal."

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