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"I bought from this website twice already. They have products in finishes that nobody has. I bought mortise cylinder and deadbolt in black finish. They even made them with the same key, as I asked. I am very happy."
"Product is perfect but ship processing is very slow. You pay for 2 day ship but it takes a week or more to turn around. Why pay for expedited shipping. I still returned for more items but they were also very slow ship, more than a week and then I got the Friday afternoon "It's shipped" which means pickup on Monday afternoon...net 2 weeks from order to delivery."
"Not very good customer service, I bought the best lock on the market but the customer service at this place sucks! Spent 300 bucks on locks and one has an epic failure, mul-t-lock-online says send the lock back and we will look at it, then we can figure out what happens next. Not good. I am supposed to put some crap lock on the door for god-knows-how-long while they figure out what to do? I think I made a mistake by using these guys"
"The ordering process was extremely easy. Delivery was right on time. The lock installed with no problems and I feel a lot more secure with it in place."
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