MROSupply Reviews - mrosupply.com Ratings at ResellerRatings

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mrosupply.com

Office Furniture, Machines, Supplies

Rating 8.80/10 58 reviews

8.80/100
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MROSupply participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,986 merchant members.
 

All Customer Reviews (58)


Rating 4/10 2/5
modified review posted May-23-2013

"I AM NOT SATISFIED BECAUSE SO FAR I HAVE NO INFORMATION SEND MY ORDER"

Rating 10/10 5/5
modified review posted May-02-2013

"Friendly and helpful. Already recieved the drive and installing it.
Thanks "

Rating 10/10 5/5
modified review posted Apr-25-2013

"One of the best suppliers I've cooperated with."

Rating 10/10 5/5
modified review posted Apr-22-2013

"An overall great shopping experience. Quick delivery and a fantastic price!"

Rating 10/10 5/5
modified review posted Apr-17-2013

"Sarai took my order over the phone, all went well, I got a tracking number within an hour, shipping was cheaper than expected"

Rating 2/10 1/5
modified review posted Apr-08-2013

"Order showed items available and in stock. Ordered for next day delivery. Never got a confirmation number. Finally, four days later an email stated it was NOT in stock and backordered for 2 weeks.

Was able to cancel but pushed my project behind costing me significant $$$ waiting at a customer site.

Very disappointed. You cannot count on these folks with inaccurate inventory and slow slow customer service responses."

modified review reply posted Apr-08-2013
mrosupply's Avatar
mrosupply, MROSupply rep has responded

“We are sorry that you are frustrated with your experience, however I would like to take the time to set the record straight.

1) Your order was received on 4/1/2013 at 7:36AM and a confirmation was emailed.
2) On 4/1/2013 at 12:53 PM we attempted to contact you by phone we left a voicemail notifying you
that the item was backordered.
3) We contacted you by email on 4/1/2013 at 12:54PM to notify you that the item was backordered for 2 weeks and if we did not receive notice that your order would be canceled in 48 hours.
4) 48 hours later we cancelled your order.
5) On 4/9/2013 you responded to our e-mail acknowledging that this order was cancelled.

From time to time the inventory system for the website is inaccurate however your claim of "slow slow" customer service in a misrepresentation of the facts.”

Rating 10/10 5/5
modified review posted Apr-05-2013

"Delivered quickly at a very good price!"

Rating 10/10 5/5
modified review posted Mar-29-2013

"Everything A1 Fast shipping, well packaged "

Rating 10/10 5/5
modified review posted Mar-27-2013

"My overall experience with MRO has been a great one and very satisfactory from their customer service to their delivery. I would order my next item with them and I would recommend them to those who want not just a product satisfaction but also customer service guaranteed. Thanks!"

Rating 10/10 5/5
modified review posted Mar-21-2013

"The order process was fast and I needed to add to my order and my call was answer quickly and the customers service rep was very help full and friendly."

Rating 10/10 5/5
modified review posted Mar-20-2013

"Pricing was very reasonable, they had exactly what I needed and it was shipped promptly."

Rating 10/10 5/5
modified review posted Mar-19-2013

"There was a glitch with the online ordering, I placed a call and was greeted by a knowledgeable person that helped me complete the order. Would I use MROSupply again? ..absolutely, they were great to deal with. 5 stars "

Rating 10/10 5/5
modified review posted Mar-18-2013

"The way my order was handled was quick and good! I like that in a supplier!"

Rating 10/10 5/5
modified review posted Mar-08-2013

"Bought a Gates v-belt. Found the website easy to use. I made my purchase and got the item right on time like promised. Very happy with their service. "

Rating 8/10 4/5
modified review posted Mar-07-2013

"would of liked to order through the website for convenience. But, Matt addressed the issue w/the website. "

 
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