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RatingsRating
Store InformationStore Info
Full Rating Profile
  • MROSupply MROSupply Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 2915 E. Washington Blvd.
    • Contact: customerservice@mrosupply.com
    • Phone: 888.671.2883
    • Customer Support: 888.671.2883
    • Business Hours: 8AM - 4:30PM Pacific Standard Time
    • Fax: 888.671.3319

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.75/10 8.75/10
    Chance of future purchase: Rating 8.54/10 8.54/10
    Shipping & packaging: Rating 8.33/10 8.33/10
    Customer service: Rating 8.75/10 8.75/10
    Return/Replacement policy: Rating 8.33/10 8.33/10

149 Customer Reviews

Rating 10/10
5/5

"We had a down machine and needed a belt sent UPS red. Thankfully we were able to get it, despite entering the order at 2PM PST"


Rating 10/10
5/5

"Got my belt earlier than expected and was able to get my equipment up and running again in no time. Thank you Marcel!!!"


Rating 10/10
5/5

"It was easy to get hold of customer service. Got my part fast, good price."


Rating 10/10
5/5

"I found them on Google and decided to try. Live chat was great, easy order in just few minuets. Will try them again next time.
"


Rating 10/10
5/5

"The store is cost effective and does free shipping, cant really complain about anything...
"


Rating 10/10
5/5

"talked with Jhoana on live chat - got a motor from Tampa to Miami next day free shipping
"


Rating 10/10
5/5

"3rd order sent in, no problems yet
"


Rating 10/10
5/5

"Needed a coupling ASAP, got it next day via Ground shipping
"


Rating 2/10
1/5

"Thank you for writing so many reviews on here. I was about the place an order for a sheave today and noticed the shipping costs were supposed to be free but were $115.71 in the shopping cart. I was able to "chat" with a sales rep who assured me that they would adjust the shipping to free, but based on the reviews on Reseller Ratings I decided to shop elsewhere. If the sales rep really wanted to help, the individual would have went into my shopping cart and adjusted the shipping to $0 as advertised.

Use caution when buying from this company.
"

Rep reply posted Jul-08-2015

mrosupply, MROSupply rep has responded

“We are sorry for your experience with MROsupply.com

What happened here was one of the rare (less than 0.05% of our products have this currently) whereupon there was a shipping mis-configuration from our end and a shipping total was presented, despite the product having free shipping.

Here are some facts about this circumstance:

1 - We review all orders, check stock and proof for any tax or shipping charges before running a credit card. If there is a shipping charge or otherwise, we catch it and the customer doesn't get over billed.

2 - Customer engaged a live human being via chat for their concerns, and they were addressed. The shipping amount would NEVER have been charged, and the product would have been shipped in its normal time frame.

3 - For privacy and accuracy concerns, we do not allow our customer service agents to modify a customers cart.”


Rating 10/10
5/5

"Great product! Installed 2 in a window A/C fan motor works like a top, just what I needed."


Rating 10/10
5/5

"Good response time, speedy delivery, no problems. Service was better than I expected."


Rating 10/10
5/5

"Two words: fast and easy."


Rating 10/10
5/5

"Was able to order several different parts all in one stop. Girl was very helpful patient. "


Rating 8/10
4/5

"We had a problem with MRO Supply attempting to change the terms of sale on an item. After we requested a return, they claimed the item was suddenly non-returnable since they found out they could not return it to their supplier. However, after discussing the situation with a manager, they have decided to accept the return.
"


Rating 10/10
5/5

"The motor was just as described, a perfectly matched replacement, delivered quick and MUCH less expensive than my other options. Thank you! "


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MROSupply is a Merchant Member! Learn more

MROSupply is a merchant member
MROSupply participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,715 merchant members.