We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > Mr. Cool

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

×

Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

  • Mr. Cool Mr. Cool Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 47982 West Road
    • Contact: support@mrcool.us
    • Phone: 248 960 7850
    • Customer Support: n/a
    • Business Hours: 9 AM - 5 PM Eastern
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

241 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2016-07-25

Rapide et efficace

"Livraison impeccable, produit conforme, fournisseur sérieux "


No Avatar

Verified Customer
Rating 10/10
5/5
2016-07-25

Pleasure to do business with

"Fair price, knowledgeable staff, on time delivery, product was as promised...extremely satisfied."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-07-15

Great

"Good Customer understandinng in Silvina problemas. Great job
"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-07-11

As expected

"On time and deliver as expected"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-07-07

Mr. Quick as far as I'm concerned!!

"Very fast service! Would definitely recommend them!!!!"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-07-05

very satisfied, it would have been outstanding w/ a bit more diagrams

"Very satisfied with the all process with Mr Cool, It was the cheapest place where I found my heat exchanger available and shipped fast.

I think it would be even better if a bit more info about the parts would be online, like for example the hose dimensions needed.

Other than that, very good job!
"


No Avatar

Verified Customer
Rating 4/10
2/5
2016-07-05

Not the best experience

"I called the company before I made the order to make sure that 3 inch spacers were included in the kit that I needed. The picture looked like 6 gaskets, studs, washers and nuts. They assured me the spacers were included. When I received the order, the spacers were missing. They told me they would ship them and they would be here the following Thursday and they would send me the tracking information but they have not sent it so far. Also, after placing the order on-line and charging it to a credit card I had not used in months, 2 days after giving them my credit card number there were 3 fradulent charges against the card which fortunately my credit card company caught and notified me. Then they had to cancel my credit card and issue me another one which will take 8 to 10 business days. Based on my experience with this company, i would not recommend them. "


No Avatar

Verified Customer
Rating 10/10
5/5
2016-07-01

Perfect!

"Great quality, even with overnight shipping cheaper that OEM from local distributor."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-06-22

thanks for keeping my Onan Cool!

"Just what we were looking for at a much better price! Fast shipping too."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-06-13

"We just recently started working on boat at our shop and I am glad to find this website. The customer service was great with the questions we had and the shipping wasn't to long. Thanks."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-06-13

Very helpful staff!

"Great staff answered questions, then referred me to online ordering which came the day he said it would 2 days later. "


No Avatar

Verified Customer
Rating 10/10
5/5
2016-06-07

on time and on budget

"Very helpful staff - Russ was great, knows a huge amount about all things cooling. Will definitely use them again."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-05-31

Truly excellent!

"Did tons of work to get me the right parts for a 40 year old boat. Thanks!"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-05-24

Customer is King !

"It was only a heat exchanger but so many things could have gone wrong .Thanks you guys nailed it and I'll be sailing this weekend ! S/V Baris San Pedro, Ca.
"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-05-23

Wallace

"I highly recommend MrCool. Easy website and great on the phone too."


Ratings Calculation Change
Learn about Our Reviews

Share Mr. Cool's store rating

Mr. Cool is a Merchant Member! Learn more

Mr. Cool is a merchant member
Mr. Cool participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,533 merchant members.