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  • Mr. Cool Mr. Cool Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 47982 West Road
    • Contact: support@mrcool.us
    • Phone: 248 960 7850
    • Customer Support: n/a
    • Business Hours: 9 AM - 5 PM Eastern
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10
No Avatar

Verified Customer
Rating 10/10
5/5
2017-01-13

Mrcool is cool

"Called with questions everybody I talk to was friendly and even more important knew what they were talking about I sent photos of what I needed they matched it up and had it coming my way in about one day very happy with them "

This review was modified by sailingjadeeast on January 17 2017 12:02:05 AM

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Verified Customer
Rating 10/10
5/5
2017-01-10

In trouble

"Thanks mr. Cool...,
In mexico, with a broken heat exchanger. ..mr cool came to the rescue. ..fast, efficient, professional. ...great company, ,,,,,,,,,,,,
"

This review was modified by bob_harnett on January 12 2017 06:00:02 PM

No Avatar

Verified Customer
Rating 8/10
4/5
2016-12-21

Nice product, quick service.

"Good solid heat exchanger at half the Westerbeke price. All the end caps, gaskets, zincs, etc are included in the price. Shipping was very quick but pricey."


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Verified Customer
Rating 10/10
5/5
2016-12-20

Australia Delivery

"Cooler turned up to Australia in a timely manner - Very satisfied no problems with the international order"


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Verified Customer
Rating 10/10
5/5
2016-12-12

"very nice people to work with"


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Verified Customer
Rating 10/10
5/5
2016-11-30

"delivered as promised - what more could you ask"


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Verified Customer
Rating 4/10
2/5
2016-11-25

"NOT SURE HAVENOT RECIEVED ITEM YET"


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Verified Customer
Rating 10/10
5/5
2016-11-07

Great service, great price

"Everyone went out of their way to make sure I received the right heat exchanger the first time. The price was about 1/2 of any other source."


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Verified Customer
Rating 10/10
5/5
2016-11-07

Fast service, great support

"Excellent experience and great staff support"


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Verified Customer
Rating 10/10
5/5
2016-10-28

Loosing cool

"Perfect. Very helpful in getting my part to me. "


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Verified Customer
Rating 10/10
5/5
2016-10-26

Excelente

" No tengo ninguna queja Fue fácil comprar por Internet lo llame me contestaron rápido y la mercancía llegó en excelente condiciones y rápida Los recomiendo 100% "


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Verified Customer
Rating 10/10
5/5
2016-10-24

Great customer service

"Wasn't sure which heat exchanger I needed. Westerbeke part number one didn't look right. Called Mr Cool and texted a pic of my bad one. One of the guys matched it to the right one and I had it in two days. Oh yeah, about 1/3 the cost of oem part!"


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Verified Customer
Rating 10/10
5/5
2016-10-21

"VERY COOL EXPERIENCE. I THINK THE LADY WAS NAMED WENDY WHO HELPED ME. SHE DID AN EXCELLANT JOB FROM START TO FINISH. VERY PLEASANT AND KNOWLEDGABLE. SO NICE TO DEAL WITH SOMEONE WHO HAS A NICE PERSONALITY. THE PRODUCT RATED RIGHT UP THERE WITH OEM. IT ARRIVED IN 2 DAYS AS I HAD REQUESTED. PRICING WAS MORE THAN REASONABLE. NICE JOB ALL AROUND"


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Verified Customer
Rating 10/10
5/5
2016-10-20

Quick Accurate service

"Service was prompt and staff were knowledgeable. "


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Verified Customer
Rating 10/10
5/5
2016-10-18

Just Great

"Great Quality Great Delivery Time Great Costumer Service Great all Around Thumbs Up "


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Mr. Cool is a merchant member
Mr. Cool participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 3,443 merchant members.