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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Mr. Cool

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 47982 West Road
    • Contact: support@mrcool.us
    • Phone: 248 960 7850
    • Customer Support: n/a
    • Business Hours: 9 AM - 5 PM Eastern
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 10.00/10 10.00/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 7.50/10 7.50/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

148 Customer Reviews

Rating 10/10
5/5
modified review posted

"Great product super pricing. Nice staff."


Rating 10/10
5/5
modified review posted

"The part arrived right on time. I talked to Mr. Cool on the phone to ask about the part in advance and he was very helpful."


Rating 10/10
5/5
modified review posted

"Very happy with fast delivery...the right product...at a reasonable price . I will come back again.
Regards Ernie
"


Rating 10/10
5/5
modified review posted

"Right stuff right price right on time "


Rating 10/10
5/5
modified review posted

"Always a pleasure doing business with Mr. Cool!"


Rating 10/10
5/5
modified review posted

"Very quick service, Arrived as promised, Thank You"


Rating 10/10
5/5
modified review posted

"Seamless purchase. Placed the order at noon on Thursday and had the order in hand Friday AM."


Rating 10/10
5/5
modified review posted

"Service to the max. Attitude, we can fix this and then they do."


Rating 10/10
5/5
modified review posted

"A great product, delivered on time and very well packaged.
highly recommend this source.
"


Rating 4/10
2/5
modified review posted

"Payments been made to me. Cool no activity on the order other than "processing" on an item described as "available to ship immediately" and no answer to inquiries of order status"

modified review Rep reply posted Mar-04-2015

mrcoolus, Mr. Cool rep has responded

“For some reason our automated delivery information ends up in SPAM at times. We apologize for that. In Mr. Brown's circumstance, I believe that's what happened.”


Rating 10/10
5/5
modified review posted

"Everything went perfectly. Order, payment, delivery. Easier than phoning from dealer to dealer trying to find someone who stocked a part for a motor that was 20 years old. "


Rating 10/10
5/5
modified review posted

"Attentive to detail and Russ is assisting me with another part as well. Packaging was excellent for the cummins heat exchanger. Great rice better than any other store. I will recommend Mr cool to all my fishermen friends!"


Rating 10/10
5/5
modified review posted

"I ordered a heat exchanger for my boat. I give my credit card number. I was informed the heat exchanger I had in my boat was too small and I then gave another $75 on my credit card. I never heard another word nor any order.
Since I posted this. I have received word all is well and the shipment is on the way. I am very pleased with the service I received. I am also very Pleased with the speed and price of my order
Raymond
"

modified review Rep reply posted Dec-22-2014

mrcoolus, Mr. Cool rep has responded

“Mr M and I have gone over this. He originally ordered a part that wouldn't work for him. We spent about a week defining what part he needed. Then we placed the build order. He said he was in no hurry and we put him in normal delivery sequence for builds which is 7-10 business days. I know when you're on the ordering end sometimes it seems like it's forever, but we're on target and we'll ship out to him tomorrow which is 12/23.

Merry Christmas to all of you. :-)

Russ Cromer”


Rating 10/10
5/5
modified review posted

"The part I was looking for was identical to the 27 year old part it replaced. All pipes, etc fit perfectly."


Rating 10/10
5/5
modified review posted

"Best price, very fast delivery (in europe), part quality and specification compliant with expectations"


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Mr. Cool is a merchant member
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