Mr. Cool Reviews - mrcool.us/ Ratings at ResellerRatings

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mrcool.us/

Aviation & Marine

Rating 9.74/10 57 reviews

9.74/100
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All Customer Reviews (57)


TROPRENT's Avatar
KWFL
Rating 10/10 5/5
modified review posted May-31-2013

"the right part, perfect condition, great service"

Rating 10/10 5/5
modified review posted May-22-2013

"Fast shipping great to deal with"

Rating 10/10 5/5
modified review posted May-20-2013

"So, I'm UN-winterizing my boat and find my power steering heat exchanger has surcomed to the winter freezing, I get on the computer and find the part for $399.99 at a boat place, plus shipping, then I find Mr Cool and they have the part for $86.00 with $10 to ship, I order it and it's here in four days, Great price, great shipping, perfect part, All is good and it's time to go play on the water, Thanks, Larry Ladd, Lake Hughes Calif. "

Rating 10/10 5/5
modified review posted Apr-28-2013

"My experience with Mr. Cool was absolutely perfect. The item was just as described. It also contained the extras needed for installation. Even with regular shipping it only took two days. Very happy."

Rating 10/10 5/5
modified review posted Apr-24-2013

"Thanks to you, Mr. Cool I saved right around $200 dollars, that don't happen everyday! Not only did you save me money, from what I can tell the expansion tank I got looks to be better built than the OEM part. I should get lots of good fishing trips ahead. Once again "Thank You" for your prompt service and your quality parts . Your new customer for life, Dan Russell "

modified review reply posted May-06-2013

mrcoolus, Mr. Cool rep has responded

“Thank you sir. This is the kind of thing we absolutely love to hear!


Russ”

Rating 10/10 5/5
modified review posted Apr-23-2013

"my heat exchanger came right on time, and was packed very well to stop any damage and was a perfect fit , i had another pkg containing my anodes one was broken from us mail, called mr cool and they sent me out a replacement no problem!"

modified review This review was modified by billcousins on April 23 2013 11:28:49 AM
Rating 6/10 3/5
modified review posted Apr-11-2013

"Unfortunately due to an error in the shipping section I paid a higher cost for shipping than the quoted price. Mr Cool has promised to credit the outstanding amount to my account but this has not happened. I think there should be more options for international shipping.
The part was delivered super quick, I would have been equally satisfied with a 2-3 week delivery for this part.
The part appears to be ok except for one technical aspect which I have reffered to Mr Cool.
Judging on a satisfactory outcome to the above concerns will determine any future business."

modified review reply posted Apr-17-2013

mrcoolus, Mr. Cool rep has responded

“To all: Please note this was an international shipment.

Hi Robert: I just forwarded your refund confirmation and got notice that this review was posted. In that email I also noted the changes we are working on regarding international shipping.

We are opening up the shipping options for parts but not freshwater cooling kits. Those kits need individual pricing so we do not end up losing big on them so that will remain as is.

That should have answered all of your concerns.

Thank you!


Russ”

Rating 10/10 5/5
modified review posted Apr-09-2013

"Very satisfied with the price of the item and the delivery time, but thought the packaging was a bit over sized and the cost of the freight a bit excessive."

modified review This review was modified by Todmarine on April 09 2013 11:07:02 AM
modified review reply posted May-06-2013

mrcoolus, Mr. Cool rep has responded

“To all, please note this was an international shipment.

Robin:

We are reviewing our international shipping to make it less expensive and offer other options. Right now we are primarily using UPS for web orders (which is quite expensive as evidenced on your order) because when we tried USPS we were sometimes off by as much as $100 to our deficit. We are working on it this month to try and get it updated.

I will forward you an email when we get it wrapped up.

I am also sending you a $50 coupon towards anything you purchase in the future. You'll receive that via email.

4/17/2013 - coupon issued to customer.

5/6/2013 -- International Shipping module being released 5/15/2013.”

Rating 10/10 5/5
modified review posted Mar-25-2013

"Heat exchanger arrived on time in great shape. They kept me informed on shipping and expected arrival time. Great service."

Rating 10/10 5/5
modified review posted Mar-13-2013

"Right Part,
Right Price,
Right Shipping, (Puerto Rico)
Thanks"

Rating 10/10 5/5
modified review posted Feb-25-2013

"Everything went very smooth.The heatexchanger came on the date ups said. And it went in just fine just wish I could try it out but still a little cool.Thank you for makeing things easy."

Rating 10/10 5/5
modified review posted Feb-07-2013

"Russ from Mr Cool was amazing,
I live in Western Australia and needed the part ASAP.
The communication from him was amazing and the part was delivered on time and the quality was spot on!!
Well done MR Cool

Scott
"

Rating 10/10 5/5
modified review posted Feb-06-2013

"I was very impressed with the whole deal.I have already been approached by some of my fella charter Capt. asking questions. THANKS for the great proffesionalism."

Rating 10/10 5/5
modified review posted Jan-25-2013

"The parts arrived exactly as ordered and in less time than I expected. Price was better than the competitors, as well. "

Rating 10/10 5/5
modified review posted Jan-23-2013

"The product range,service,delivery were excellent .it is a shame they are not here in Australia they could teach our fat lazy overpriced suppliers a lot about repeat business .when ever applicable I would certainly check them before I purchased in Australia."

 
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