5/5

posted Oct-15-2003

"I ordered thursday 11:00 p.m.7"tft lcd tv monitor for my pal mobile dvd player.The next morning fri.10;00 got an email saying the ordered was sent n gave me the tracking nbr.Tuesday 11;30 the package arrived , it was securelly packed and it was in original sealed box. Open the box all parts complete n brand new condion. It works well w/ my DVD player. So far have no complaint and Im sattisfied w/my order. "

This review was modified by agatchie8 on October 15 2003 01:04:54 PM

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5/5

posted Feb-01-2008

"I ordered a top model car radio from Mp3PlayerStore. Shipping was blindingly fast from Canada to the Netherlands; 4 days! Unfortunately the packaging had taken a severe hit causing some surface damage. The unit still worked though. I send then an pretty angry email. They responded in about 4 or 5 days (I was quite impatient, had already left negative feedback at eBay). They send me a new faceplate and a new remote after 1 more email conversation. Again shipping was blindingly fast; 1.5 days from Canada to the Netherlands! I didn't even have to return the damaged parts. Kudo's!"

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5/5

posted Aug-21-2008

"Well, won the "Innovatek 657 7" TOUCH SCREEN GPS CAR DVD DIVX BLUETOOTH PLAYER" on Ebay. Great Deal I thought, No manual in box for GPS, no GPS software (DVD) but was on the SD Disk. Complained and they did send one out but still no manual. No phone support, just email so don't expect help on the same day you try to install it. 13 emails sent with 8 replies to date. Wish I would have seen this web page before I purchased. Don't have anything good to say about the after purchase service. (Or product as innovatek.cn has also ignored my emails as well) Do yourself a favor and stay away. Will post any updates, or if they decide to help me out. But not holding my breath.

1.5hrs after post
UPDATE: Recieved a phone call, returning for testing

Aug22/08
Appears they are being very helpful and understanding about the situation: RMA'd yesterday

Aug25/08 12:39pm
RMA was recieved with signature.

Aug26/08 1:00pm
No email regarding RMA from MP3PlayerStore

Aug27/08
Email back saying deck was bad. Still checking out the unit?

Aug28/08
Email saying they are sending out the new unit, confirming address. Also re-emailed showing Ebay transaction and same order number with RMA number attached.

Sept03/08
Sending out the exchanged unit today. Hopefully I'll see it next week. Didn't say how they are sending it to me and I didn't ask. Long weekend delayed the return and me trying to get a deal on the GPS117 but no luck.

Sept04/08
Really surprised to receive it today, installed it and all is working properly. With all that happened, The suggestions and help, the store helped out as much as they could, and shipped it back quite fast. I'd have to say I'm happy about the resolution and would do business again with them.
"

This review was modified by Grantster on September 04 2008 04:24:07 PM

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5/5

posted Dec-22-2008

"The only reason I didn't give mp3playerstore.com a 9 or 10 was that they didn't have the item in stock and had stopped selling it but still had, and still has, the same item on their website.

Otherwise, when they notified me my order could not be shipped they offered and upgrade to a higher priced item at no additional charge. They also NEXT DAY shipped my order (originally ground) to insure it arrived in time fro Christmas. The customer service person was excellent. She very quickly found out what was going on, gave me several very satisfactory options and then proceeded to email me a confirmation of my order change. From a rocky start to a smooth solution all around. The products arrived, as I said, NEXT DAY, on DHL and so far, they seem to be working flawlessly. If there are any technical or operational problems, I have little doubt, from the afore mentioned experience, that they will be able to help me or swap out the item if necessary. If these products work fro a few months, I'll be saitsfied. Shoot, I kow ipods and iphone don't work about 25% of the time, but nobody complains online because it's an Apple product and that would be heresy and nobdy wants to be ana apostate electrono-fashionista. But for a $45-50 purchase, these items are a fantastic value!"

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4/5

posted Jun-18-2003

"I ordered from them before checking here, mainly because they had the NEX IIe at a great price. I was a little worried when I got an email saying that the package deal was backordered, and would be available "soon"

It turns out that they were having problems with the flash card supply, so they substituted a different brand (Toshiba) which was ok by me. Overall, it took less than two weeks, which isn't great, but not terrible either.

Research the products elsewhere though, because it looks like they do sell a lot of cheap crap."

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4/5

posted Feb-28-2004

"very poor return policy
high shipping charges
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Mp3PlayerStore.com
"

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3/5

posted Jul-29-2002

"Got product quickly and without problems. Never got any response from them when I asked for a tracking number though. Product seems ok, but customer service needs to learn how to respond to people."

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3/5

posted Dec-17-2011

"Pros
-price is just darn cheap,
-AGAIN, pirce is cheap,
-some of the items in tech wise (like car stereo with B/T, 7' touch screen, wifi(internet), etc) is very advanced product where you can't find in USA, if there is one, VERY expensive.

Cons
-customer service, I believe there is one because I've exchanged email few time and they were willing to work it out, BUT sending it back will be a nightmare, expensive shipping and going through customs and everything.
-no name low (?) chineese brand....but then what or where isn't chineese product now days?

Several years ago, I've purchased about $ 1000 worth of car stereo product on my big SUV, stereo receiver with 8' touch screen that plays DVD, Divx, mp3, Blutooth, GPS navigator, TV, etc, and 4, 10' headset which had DVD or USB port in each units so all the kids had a choice of whatever they want to watch.
I've done extensive research on those products before I placed an order. Price was just freaking cheap, It would have cost me at least $2000 in the states. I knew it would be difficult task if I had to send something back, but I decided to take a chance because of price and features that it came with.
I noticed few things falling a part lately, but it was out of warrenty anyway.

Would I buy anything again from them? It depends.
I think its your call, if you want something lot cheaper like my stereo receiver which i paid about $300 will cost at least $600~700 here in the states and some of the features are not even available, or at least I haven't seen it.
So if you are willing to take a chance on product which is lot cheaper with many features on a low end quality product.....my 2cents"

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2/5

posted May-01-2003

"I purchased an VCD player from this store located in Montreal.
Well what can I say... POS.
1 Skips like there is no tomorrow , so forget about portability.
2 Scratches the disk is shaken.
3 VCD playback defaults to PAL. Manual doesn't say a word about how to switch to NTSC altough the player is sold here in Canada.
4 Customer support is inexistent. I tryed to contact them several times but their phone is busy at 2 AM in the night....

To wrap it up, don't throw your money on the junk they sell at huge prices.
If you never heard about a brand nor you can get any info from www.google.com for get about it as is 99% some junk wraped in shiny packs.
"

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2/5

posted Jul-14-2003

"I was going to post my annoyance with their custom support regarding phone backs, but after reading all of these post I think I'm one of the few lucky ones. I ordered a NEXIIe MP3 player because of the CF card support and great price. I received a conformation and then a tracking number the next day… so far so good. I track the unit as it comes from Quebec and then arrives in Calgary 3 days later and gets delivered. Well, delivered it never was. I contacted the company via e-mail first asking what might have happened, no response so I called them and talked to someone there. I was told the Shipping Manager was not there and would call me back the next day. I was happy enough, no long hold time, quick answers. Three days later I still haven't received a phone call. Lucky for them, the box just showed up with our normal morning mail. I don't believe the package being MIA is their fault but I am unhappy with the lack of response from this company. If they called me when they said they would and responded to my e-mail I would have been a very satisfied customer, right now I doubt I would buy from them again based on my experience compounded with all these negative comments. "

This review was modified by Henry_CA on July 14 2003 10:43:18 AM

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