1/5

posted Apr-19-2012

"I bought an item which on their site cost so much for shipping and I paid that amount then I was told that I needed to pay more because they had incorrect information in relation to shipping costs, they charged me an extra $9 then when the product arrived it didnt function. Then they told me to keep the broken item and to pay an extra $30 and they would send me 2. This has gone on for about 6 weeks and I still dont have the product. What a waste of time and money!! That's a zero in customer service! Im not interested in 2 items for double the price I just want one. If you ask me it's fraud. Mickey mouse could run that company better."

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1/5

posted Apr-08-2012

"Hi,

I purchased the Innovatek IN-710GPS which was advertised to feature AM/FM radio, bluetooth, CD/DVD,I-pod,GPS and a Windows CE operaring system with WI-FI etc... I paid approximately $250.00 which included shipping. Not a bad price considering it's features but when it came time to install in my 2007 Ford Mustang, everything seemed to go in all right but the system seemed to have numerous glitches through out it's programs. The Innovatek icons only have a few that work with programs that don't make any sense or have any real functionality. The Windows CE operating system either freezes up or doesn't allow you to add a custom windows back ground desktop to your start up page, like a photo or anything else. The program is embedded along with it's glitches and many other issue's. You can't even have a simple clock and date work correctly. Every time I turn the unit on, it says I'm in the year 1939 and the time is several hours ahead or behind. Maybe it's a time machine?! lol!! It seems like these guys were on the right track with it's design and development but gave up on making sure all it's features work correctly.

I'm sure they have just as many returns as they do with sells. I'm not sure how this company stays or will stay in business going forward. I attempted to return the first unit with a great deal of drama. Customer support basically was one email with no resolution or follow up with any assistance. Weird stuff but it is what it is. Thank God for PAY PAL resolution, because I filed a claim to receive a refund and shipped the item back which is being postponed by them to accept the delivery/return. I also purchased a second unit from them through ebay and received it last week. Did the install and still have somewhat the same issues but not as bad.I should have researched the reviews on this company a little better before purchasing the first one along with purchasing the second one and making the same mistake twice. Too bad,I was really looking forward to getting this radio,installing it and enjoying all the cool features. I'll be sending this one back as well and just stick to my factory radio.

I think these mp3player store employees should consider inspecting all there products and functions before putting them up for sale to the public. It would generate positive feedback for them and less product returns and complaints etc... These Jackwagons should consider making license plates in a state prison rather electronics in Canada, you can't mess up license plates! but then again.

Regards,
Mustang Indy"

This review was modified by MustangIndy on April 08 2012 06:43:28 PM

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1/5

posted Jan-24-2012

"Hi,
Last week I bought a mp3/mp4 player, "sales department" even called me to verify the shipping, at that moment they were very nice. 3 days after, I received the device I charged it for 4 hrs, but great surprise IT DIDN'T work at all, I send a message to "Customer Service" they answered me 2 days after, they told me to fully charge the device for 5 hours and that might work with the problem. I plugged the device for 5 hrs but the same IT DOESN'T WORK. I replied their message immediately asking for a good answer and to be fully refund for my purchase, next day they didn't answer, I replied back again, 2 days after they replied telling the "Return Department" took note of my request and they will communicate me in 2 business days to give me the steps to follow with the issue.

They talk as they were a big company, but the truth is they are merely a warehouse (I look at them in Google Earth).

I DON'T RECOMMEND TO BUY ANYTHING TO THEM."

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3/5

posted Dec-17-2011

"Pros
-price is just darn cheap,
-AGAIN, pirce is cheap,
-some of the items in tech wise (like car stereo with B/T, 7' touch screen, wifi(internet), etc) is very advanced product where you can't find in USA, if there is one, VERY expensive.

Cons
-customer service, I believe there is one because I've exchanged email few time and they were willing to work it out, BUT sending it back will be a nightmare, expensive shipping and going through customs and everything.
-no name low (?) chineese brand....but then what or where isn't chineese product now days?

Several years ago, I've purchased about $ 1000 worth of car stereo product on my big SUV, stereo receiver with 8' touch screen that plays DVD, Divx, mp3, Blutooth, GPS navigator, TV, etc, and 4, 10' headset which had DVD or USB port in each units so all the kids had a choice of whatever they want to watch.
I've done extensive research on those products before I placed an order. Price was just freaking cheap, It would have cost me at least $2000 in the states. I knew it would be difficult task if I had to send something back, but I decided to take a chance because of price and features that it came with.
I noticed few things falling a part lately, but it was out of warrenty anyway.

Would I buy anything again from them? It depends.
I think its your call, if you want something lot cheaper like my stereo receiver which i paid about $300 will cost at least $600~700 here in the states and some of the features are not even available, or at least I haven't seen it.
So if you are willing to take a chance on product which is lot cheaper with many features on a low end quality product.....my 2cents"

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1/5

posted Dec-15-2011

"worthless. no documentation. no support, cheap MP3 player. you cannot turn it off. Battery is supposed to last for 10 hours, more like 2-3. As soon as you remove it from the charger it starts p, and plays until it dies. No off button. Worthless"

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1/5

posted Aug-29-2011

"This place is a joke.... Ordered a pink mp3 player for my daughter and received red which would have been ok I guess but it wouldn't hold charge. Soooo... they said I could return it but would be eating the 10 bucks in shipping already spent and then eating the shipping to send it back on top of paying a 15% restock fee for a defective product that was the wrong color... Really one star is to much..."

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1/5

posted Mar-17-2011

"Buyer Beware!!! Customer service is crappy. I talked with Christine about my innovetek 777 and the receipt of a free mps player. Didn't receive it at all. Also called to tell them and they kept saying that they would ship it to me.So I called her back and its the continual I'll make sure you receive it never saw it. Then ask for help on the Gps Navagation screen Never received it. I sent photos by email of what was happening with the screens still no help. "

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1/5

posted May-14-2010

"These guys sell cheap dvd radios. Always have to return once a year. Only reason i buy every time from them is because i live in a bad neighbourhood and they get stolen quick. These dvd decks are cheaply made in china. No FCC compliant or CRTC compliant. They cause horrible interference with cell phones and external GPS and only God knows what else around you. I returned it last week and now they saying because i cut the wires i did not need to connect my radio at the time and now the warranty is void. lol. They were ok with the wires cut a year ago. I guess it depends on their mood. Anyhow never again will buy from them but still going to argue and they better prepare themselves for a battle. Going to report them to FCC(usa)and CRTC or Spectrum radio communications. These products should not be sold to consumers thats why there is no actual store that sells them. Just like those electronics sold in China Towns across North America. Good luck to all"

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1/5

posted Dec-30-2009

"Dont buy from them i got a gps radio for my work van and it work only for about 30 days. I have try to contact them in many times over ebay for a warranty that they offer in their ebay postings but nothing
I lost $350 on this transaction I hope that this post, like the others. will help people realize that they are being scam before they make the mistake of buying from this comp. "

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1/5

posted Jun-12-2009

"I am not happy with this company. I bought an MP3 player from MP3Playerstore.com. The ad said the MP3 player was 2 gigs. However, the device was only able to hold less than 500megabytes on it. The device was actually 1.9gb when I checked it on my computer but for some reason I kept getting a pop up that the device was full after about 444megabytes. Several emails went back and forth with their technician but I was still not able to get the device to work. Finally, they agreed to take the device back but stated that I would have to pay the return shipping and that they will only refund about one third of what I originally paid and only if they deemed the device to be defective. If not, I will have to pay for them to return it to me again. I'm not one to bad mouth companies but needless to say I will never be dealing with this company again. If you do, you do so at your own risk. Anyhow, I brought this issue up with my credit card company and disputed the charge. My Visa credit card company ended up giving me a refund with few questions asked and no forms to fill out leaving me to believe that this is not the first encounter they have had with this company.

BOTTOM LINE: I DO NOT ADVISE ANYONE TO BUY FROM THIS COMPANY. THE PRODUCTS ARE OF POOR QUALITY AND THEIR RETURN POLICY IS DESPICABLE."

This review was modified by ddaann123 on June 12 2009 10:36:31 AM

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